Best Way Home Improvement

Ok I have contacted the client, and the local service provider will be scheduling another appointment.

To Whom It May Concern,In regards to the complaint against [redacted]This customer sent a cancellation letter April the 27th. The customer refused to pay for May. Although the terms of the agreement state we need 30 day notice to cancel all accounts, we have closed this account without...

requiring May's payment. Please let this serve as formal confirmation of cancellation, and please close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: Mr [redacted] said on his message to you that he was going to waive the charges and get a resolution. I just spoke to him and he wants me to pay for the charges from March to July. I did not know that he said he was going to waive this charges.  He said to me that I have to pay for this charges and then cancel the account. so I have topay them 258.00 to clear this issued. Thank you, 
Sincerely,
[redacted]

I feel I'm being really clear here.  But I will try again.  My credit was pulled before I signed a contract.  And if your pulling a credit report that should be a soft pull not a hard pull on my credit report as if I'm requesting credit.  You all contacted me vs. me contacting you.  Why should I deal with a pull on my credit if your scoping me for business. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To Whom It May Concern,Mr. Ware has repeatedly attempted to abuse this platform for no reason whatsoever. In June [redacted] made a complaint on this platform stating he was having trouble cancelling his account because he was instructed to send a cancellation letter and didn't feel he needed...

to. Now, [redacted] wants Safe Home Security to give him our private installer codes so he can have another company take over his current alarm system. These installer codes protect our customers from being victims of other companies fraudulently taking them over, that is the reason they are not freely given out. As explained several times to [redacted] we will gladly send a tech to home to default the keypad if his new company is unable to default it themselves. There is a $89.00 charge for this. That will allow **. [redacted]new company access to his keypad. This is our final and only stance on this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The clients signed a contract for 36 months in 2015.  We have yet to recieve death certificates for either or both parties.  Once recieved the remainder of the contract will be sent to probate to be reviewed by teh courts for potential payment.

The customer has a 5 year agreement signed in 2013.  They paid almost 3 years before stopping.    They can buy out the remainder of the agreement for $816.00 or pay back balance and honor remainder of the agreement as stated.  We are not cancelling the contract.

Complaint: [redacted]
I am rejecting this response because: My credit was run without my permission prior to me signing a contract.  If your running my credit as a inquiry to offer me service that is not a hard pull.  But your company did a hard pull without my permission and that is not legal. My credit was pulled January 13, 2017 in the early morning when I got a message from my credit monitor via email.  I was not aware of it until after the fact when I check my email other wise I would have spoke to the consultant about it when she came out. your site consultants missed two appointments with me prior to someone seeing me. 
Sincerely,
[redacted]

The account has been closed, with no balance due, per the customers request.

My account is up to date as of this month. I talked to two supervisors about batteries being replaced and I paid the insurance but they said that I didn't have insurance for the batteries. The insurance I paid was to cover parts and labor and batteries. one person told me that it was covered then I called ba ck talk to another person sales representative and told me that a supervisor waved it out of courtesy and fix One battery before forfme or  I also have problems and issues with them about a camera that they sold me. One representative told me that they didn't even put cameras in my home and they did then I call back and another person would tell me oh yeah we did wewhave it here on record of your ecamer every time I call somebody will tell me something different . That's why I wanted to cancel my contract with them. Today someone called and tried to tell me that they were going to send someone to fix my batteries that they were covered. I told her I had contacted the Revdex.com and I didn't need that help because I was canceling it no matter what. They could do whatever they wanted to do I didn't care. They didn't want to really help me until I told him I had Revdex.com. Then they wanted to help me. I'm just fed up. I justI want to be done with them and go elsewhere to get service. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please refer to previous offer.  Your account has been notated so that when you call they will set service.  We are not cancelling contract.

This complaint was assigned to Safe Home Security Inc.
[redacted] has filed a complaint against Safe Home Security Inc because he was having issues with his alarm system.
 
Due to service issues, the customer wants to cancel his account and has been mailed a return label for the parts...

that were shipped to him.  Once received, we will proceed to close the customer’s account per their cancellation letter. 
Greg  [redacted]

Thank you for checking on this.  The payments taken by Safehome Security have been returned to my bank...

account. I want to thank you for any involvement the Revdex.com had in having that happen.  I also had called my bank and completed forms with them to contest the charges.  I personally am satisfied, as my money has been returned and I hopefully won't have to be involved with them in the future.  Thank you.Kind regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Kellie C[redacted]

To Whom It May Concern,We have processed this account and will be sending it to close. No refund is due per the terms of the agreement. We have no further information on this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc.  The customer was having service issues and wants to cancel their service.       In researching the account, the customer states that he called into our office...

for service to relocate a few sensors after remodeling his home.  A service appointment was set but unfortunately, the technician did not show.  The customer tried to get service for two months and was also upset because he never received any follow up from our service department.  I apologized to the customer and offered to resolve the issue but he already went to another company.   Per the customer’s request, we will be closing his account and will consider this complaint closed.   Greg M ###-###-####       Gregory M[redacted] Customer Service
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Complaint: [redacted]
I am rejecting this response because:Your response is unacceptable I should not be charged to have my alarm system unlocked, and once again your firm will be the target of legal action. I am filing complaints with the state and federal attorneys and looking to see if a class action suite is also a possibility as this is criminal behavior. Perhaps a class action suite will expose the dirty tricks played by some alarm companies. The money is not the main issue here the principal is more important but I do expect to collect damages. I am also contacting the local news media to have their on air attorney explore this issue and make sure others do not patronize companies with no integrity.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been in touch with attorney general for the state of CT. They have had numerous complaints from this business.
Sincerely,
[redacted]

Please see previous response.  Not sure what the date is on the letter but disregard it.  There are no further obligations here of either party.

Complaint: [redacted]
I am rejecting this response because: I need written documentation for my records, stating that the account has been closed and there is no balance due on the account. If the account has in fact been closed, this should not be an unreasonable request; this is for our records and peace of mind. Especially since we received an incorrect invoice with a payment due just recently. Presumably that has been corrected, but I would not know unless I have documentation or proof of that. In order that we close this issue and do not need to pursue this matter again, it is better for both the consumer and the company that the records be set straight and made available to the consumer. Please leave the case open till the records have been sorted out and the letter has been received by us.
Sincerely,
[redacted]
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