Best Way Home Improvement

The client is under contract until February 2019.  They have admittedly switched companies.  They paid through August 2017 and signals were present until that time.  They have never scheduled a service call or called in to say system was not working.  They have two choices for...

resolution.  They may pay teh buyout owed under section 4 of the agreement or they may have us switch them back at cost and honor the remainder of the term.

To Whom It May Concern,This customer signed up for a system at they're residence at [redacted] After the full installation was completed the customer stated she wanted to have 4 more sensors put into her detached shed. A price was agreed upon ($5.00 more per month and $200.00...

out of pocket). At that point a tech was sent to the home and the sensors were installed and in full working order. A short time after the installation of the shed was completed, one of the shed sensors was having interruptions in signals. A tech was dispatched to diagnose the issue and found that because of the distance between the home and the shed, there were weak signals coming from the shed. He advised that a signal repeater would be needed in order to ensure the system in the shed would receive full communication of any alarm signals. The customer was unwilling to pay the additional fee for the repeater. At that point the customer made several complaints that the job was not completed and parts were not installed. All parts that were requested and agreed upon were put into the system. In order to satisfy the customer and continue this business relationship, Safe Home Security is willing to waive the charge for the part and send the tech to the home to install a repeater at no charge. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

The account was sent to the 3rd party collector in error. It has been withdrawn. We're sorry for any inconvenience  this caused.

Service is scheduled for 8/9 to repair the customers system.

I will accept this as long as payments can be made over the next 10 months.  As of November 21, 2015 I will be replacing my current system with safe home security for one from [redacted].  However I will continue to pay shs for the next 10 months to pay off the $431 to be released from my contract early.  If I am unable to pay over the 10 months the. I will not accept the offer.  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The number I have for Safe Home Security is ###-###-####. I spoke with Gary B[redacted] on several occasions, his extension is [redacted] The number to [redacted] Company is ###-###-####. But every time I try to reach someone on the resolution department, no one ever answers. I've left messages...

and they never call back. They owe me approximately $450. I can provide bank statements with proof of exactly how much they are supposed to refund me if need be.Thank you for helping me.[redacted]

To Whom It May Concern,I sincerely apologize if [redacted] felt she was bounced around between representatives when she called in. I can confirm as requested by [redacted] that her account with Safe Home Security will close on October 13th, 2016. We ask that The Revdex.com...

close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: I previously contacted your office regarding the above referenced complaint # [redacted]. I was being billed for processing fees that were not stated in my contract. At that time the company (Safe Home Security) responded that they were indeed billing me for a charge that was not in my contract and that these charges would be removed from my account. They did remove these charges but did not remove the late fees and finance charges that are a direct result of these bogus charges. I have called them several times to try to clear this up but either I got a voice mail and left a message to call me and no one has returned my calls or I spoke to people who would continuously cut me off and not even let me explain the situation. I am asking that you please provide me with a copy of the company's original response since the original link is no longer valid. I was not able to print a copy when I originally received the email. Also if there is anything contact you can make with this company to rectify this situation that would be greatly appreciated. Thank you [redacted] Sent from my iPad
Sincerely,
[redacted]

Safe Home Security   [redacted]   The customer and company mutually agreed the technician would schedule an appointment the first week of January, after the holidays and parts were ordered   Jill K[redacted] Legal   Safe Home Security

All clients are reported to the bureaus monthly.  This client has not made a payment in a year nor attempted to schedule service of any kind.  After reviewing teh account we find no errors in how it has been handled.  The client can make a payment at any time and have service...

secheduled or pay the appriopriate buyout amount to cancel.

The customer has been spoken to and assisted since November 2014.  We have offered options to pay buyout, move system, etc..  Customer not happy with any options.  We will accept $200 to close if paid by June 30th, 2015.  We are not forgiving final year of agreement.

Complaint: [redacted]
I am rejecting this response because:i did not reject their service I have been trying to get our alarm fixed since november everytime I call its they are contacting someone close to me or something giving me the run around as long as my alarm is not working no money will be in account for them to get paid and my calling days are over if they want to fix it they can contact me which they havent been doing for 3 months if Revdex.com would read all their reviews they would see what crooks this company is
Sincerely,
[redacted]

This account was cancelled as of June 18th of this year.

This account was cancelled on March 21st.  The bureau request was submitted at that time.  Not sure who you spoke to but nobody has noted your account since early April.  There is no further obligation of either party going forward.

Security Systems Inc.   [redacted]   [redacted]     The test code the customer is requesting is the customer’s Master Code he uses to arm and disarm the alarm system. As we have already advised, we would be happy to walk the customer through how to test the alarm. We are not sure what the customer is looking for as far as a resolution. We have already offered to walk the customer through what they are trying to do before he filed a Revdex.com complaint. There is no secret code. The code is his Master Code, which he already has.       Kristopher V[redacted] Customer Service Director   Safe Home Security [redacted]
[redacted] ###-###-#### [redacted]

To Whom It May Concern,Safe Home Security has not received any cancellation letters in regards to [redacted] account. I have personally attempted to reach out to [redacted] to resolve any cancellation issues but my phone calls and voicemails have not been returned. Safe Home Security will...

accept this "complaint" as a letter of cancellation. We will be processing the account for cancellation and the cancellation will be finalized in the next 30 days. Sincerely,Colin W[redacted]Corporate Account Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This account entered into an agreement for 36 months on December 11, 2013. This account is not paid in full. Safe Home Security is willing to cancel this account without seeking any further payments of the attached agreement.The account is canceled per the customer's request.

[redacted] Response is as follows: [redacted] [redacted] [redacted]  [redacted]
Over
one year ago on the date of 01/14/2017 the customer signed an agreement
electronically.  The email...

provided for the signatures was [redacted].  The current rate
is 49.99 per month for 66 months.  At the time of installation the
customer was under agreement with another company.  To ensure the customer
understood they were signing up with a new company we provided additional
information and have a signed waiver stating the customer understands we were
not in any way affiliated with their previous security company.  In
addition, the customer was provided with 6 free months of monitoring so they
would not be double billed and could take care of the cancellation with their
previous company.   Every step was taken to ensure the customer
understood the terms of their agreement.  We have not had any
communication with the customer regarding any concerns they may have with their
agreement, however we will work with the customer to find a resolution.

The contract is a contract, perhaps you misunderstood the rep bacuse his notes state you were told that you could move it or buyout.  The buyout amount is $1026 but we have placed a note that we would accept $800 to close.  Best we can do, contract stands.