Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because: My 80 year old Elderly, handicapped Mother was taken advantage of by buying this Home Security Device, as she did not understand this company would keep billing her, even if she never activated the device. She fell and was hospitalized about the time it arrived so was unable to tell us that she had ordered it, and therefore feel her money should be refunded in full, as she was taken advantage of, being a senior and in the hospital, unable to do anything. Please we ask as a courtesy and respect to her, that they refund at least the 3 past months of June, July and August 2016 back to her, that she was charged as a courtesy as I think the company made more money than that off my Mother, who never received their service. Thank you kindly and please let me know if you need her bank statements or account number to pull up her bank records of these charges of $34.95. I would say this is Elder Abuse as this company took advantage of an Elderly, Handicapped Woman and took her much needed Social Security Money. I will be glad to give you her Bank Card No that was used if you can call me at my office at ###-###-#### ([redacted] or cell ###-###-####. This could have happened to anyone's Mother and the company did not act kindly or respectfully toward her situation. My Mom needs her money refunded back, in order to help pay for tolietries and personal items since she has been in rehab. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] Please let this serve as a letter of deletion to the credit bureaus. Safe Home Security does not do direct sales, therefore, we did not pull your credit history, therefore, it should not be reflecting as such, on your credit reports. Please dispute the inquiry with the bureaus...

directly and advise them it should be removed. Please ask them to submit an Eoscar dispute so we may verify this, if necessary.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you!
Sincerely,
[redacted]

ok, we will send the technician out again to replace that motion detector.

The client has a 3 year contract that expires July 2017.  He needs to send in a letter of cancellation and make payment through the contract period to cancel.  Moving prior to contract completion does not negate the contract terms.

Complaint: [redacted]
I am rejecting this response because:
In reference to my claim this is the first e mail that I received please don't close my complaint.   The SHS has scheduled a service call but I am still being billed now at the price of $303
Sincerely,
[redacted]

We have records of signed contracts, checks with dates & signed completion certificates, as well as email records to confirm the dates that we listed in our first response, therefore our offer to the customer remains unchanged.   The email communication and subsequent phone conversations with our management team are conflicting and do not satisfy our 3-day cancellation requirement.  On 8/19 the customer agreed to have a technician come out to service the system and she was not cancelling.  It was not until 8/25 that an official cancellation letter was sent via email attachment.  We would like to reiterate that we are happy to service the alarm system for free and will ask that the customer honor their contractual agreement with our company.

Mr. [redacted] has paid the installation fee of $199.00, which we will credit toward 4 months of monitoring, once the system has been installed. He will be given credit for any months for which he was charged, but was without service. He also requested another window sensor, which will also be...

installed at no charge, for his inconvenience, for which we apologize. [redacted] is the sub contractor who has been assigned to perform the installation. Mr [redacted] may contact this office at [redacted] and speak with [redacted] or [redacted], if he has any questions.

To Whom It May Concern,We have had several phone conversations with [redacted] requesting he send a cancellation letter several times. [redacted] has stated via phone that he wants us to put on record "that he will not be sending the letter and he does not care about a measly contract". Safe...

Home Security will accept this "complaint" as a letter of cancellation. We will be cancelling the account once the past due balance in the amount of $35.04 is paid. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To Whom It May Concern,We have reached out to [redacted] via telephone on March 30th, 2016, April 13th, 2016, May 20th, 2016, July 19th, 2016, and July 22nd, 2016. Voice messages were left on all occasions, which were not returned. [redacted] account is due to close August 11th,...

2016. We ask that [redacted] contact our office via phone at 1800 833 3211 Ext. 1194 for clarification on the cancellation of his services. We ask that The Revdex.com close this complaint as resolved and satisfactory. Sincerely,Colin W[redacted]Corporate Account Manager Safe Home Security

As discussed today we will be sending out and upgraded panel. The Simon XTI. We will also be sending a new motion detector, and new door sensor. We have agreed to also give a one month credit with the panel upgrade. The service is set for 3/24/16 between 8 and 10AM.

To Whom It May Concern,This customer signed up with one of our dealers in their area in 2009. When that agreement was up, the customer signed a new agreement with Safe Home Security directly, as we had acquired the account from our dealer. Safe Home Security did not misrepresent ourselves whatsoever...

as the original company was one of our dealer's in the customer's area. This customer was explained this in 2014 and 2015 when they called. They sent a cancellation letter and a company representative confirmed it was received, and the account would close in September of 2017. The customer is in a legally binding monitoring agreement until September of 2017. Equipment being installed in the home or not has no bearing on the monitoring agreement that was signed. That agreement was signed for the company to perform monitoring services to the home. We are still attempting to provide the monitoring services. The customer having a new service installed, and not allowing us to perform our duties of monitoring the home does not null and void the monitoring agreement. There is nothing further in regards to this complaint. The account will close upon expiration date. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

1. This customer is in contract to make payments and payments have not been made since October of 2015. The customer is at fault for failing to make monthly payments in accordance with the terms of the attached contract.2. Phone calls were returned by various reps on numerous dates. Our notes indicate a representative by the name of Shabnam leaving two messages on the dates of November 19th and November 20th, 2015. Another message was left by a representative by the name of Cezar on December 3, 2015. If the customer feels that phone calls were not returned, the only explanation is human error.3. My name is Justin L[redacted] and I've worked for this company for 13 years. My title is [redacted] Director and I am sorry.4. Please see the previously attached agreement to reference your termination date.

We have legally obtained this agreement from an acquisition from [redacted], we can switch our client back to us at no additional cost, or the Competitor can buyout the remainder of our agreement for just $604.89.I have spoken to our client and she requested I send another copy of our...

welcome letter, originally sent in late September 2015.I will send it again today.

You must pay back balance and then we can repair the system.  We have  24 hour customer service.  We have never been contact to provide a call but are unable to do so now until back balance is paid.

Part was sent out and service was completed 11-17-15. Cost of part was covered and three months were credited. Any issue in the future, please contact Chris H[redacted] at ###-###-####

A REFUND IN THE AMOUNT OF $79.88, WILL BE ISSUED. PLEASE ALLOW UP TO 10 DAYS FOR RECEIPT. THE ACCOUNT HAS BEEN CANCELED