Best Way Home Improvement

Please send us your mothers name and/or account number and adress please so we can research your issue.

There was a service call completed on 04/30/15.  Client then calls in to schedule service on 11/23 and Alliance gave a hard date and time of 12/04 1-5 but client declined the service appointment. We will fix if client allows us to.

Complaint: [redacted]
I am rejecting this response because: I am not rejecting offer. As soon as I receive check I will close out this issue with Safe Home and Revdex.com
Sincerely,

[redacted]

This account has been canceled per request.

Complaint: [redacted]I am rejecting this...

response because:
I don’t agree with this company, I tried to get in tem the touch with this company during my free trial to inform them that we couldn’t arm the system, never got an answer from this company. I call this company again to find out how to arm this system using our cell phones again no answer This  system has not work since it was install in my home, we couldn’t  alarm the system /the system has never been alarm so how are they to  charge us for monitoring when system couldn’t be alarm? I’m a disable person Its to my benefit to have system working This company has no concern for  disable people or their customers.Sincerely,[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I can say this because after reading the reply, I contacted Mr. S[redacted] at Safe Home Security who personally set me up with [redacted] (their new servicing agent in the Minneapolis area).. [redacted] promptly scheduled a service call to fix my system. The tech arrived as scheduled and resolved the problem with my alarm system. Thank you for your help!
Sincerely,
[redacted]

To Whom It May Concern,In regards to the complaint against National Protection:The information and the length of time the customer is making claims about differ highly from the facts. The customer called in June of 2016 for service. A service call was unable to be set at that moment and she was...

followed up with the following week to set a service call. There were 3 voice mails left over 3 days by a representative attempting to schedule the requested service call. Company policy is to send a letter after 3 voice mails have been left in an attempt to schedule service. The letter was sent at the end of June of 2016. The customer was then reached out to again in August. She informed the rep she spoke with that she had already signed up with a new company. The customer then put a stop payment on her account in order for us to not collect money that was owed. The customer did not send a cancellation letter as the contract states in order to end her contract. The customer stopped payments and did not answer phone calls. The customer refused to pay until recently. This customer was given a reduced amount to pay, after some late and finance charges were removed from the account. There is no money to be refunded, as the customer simply paid the term of the contract they signed. Please close this complaint. There is nothing further to be discussed in this matter. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

# [redacted] Spoke with [redacted] customer will be sending me proof of all the double billing plus proof of the buyout payment.  Once I receive this information I will set customer up for service to do a PMI.  Once technician confirms service call I will reimburse all the double...

billing moneCustomer agreed and will be sending me the request via-email.                 Gladysbell S[redacted] Payroll Manager Dealer Support Manager Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-####

The company never received a written request from the customer to have the account cancelled, so the account remained open. Because of this, the charges are valid, and a refund is not due. The company will, however, use this complaint as a written request to close the account, and do so immediately....

We have removed the customer's banking information so that they won't see any further charges. Any bills received beyond today's date (July 15th, 2015) are not owed. I ([redacted], Co-Director of the Customer Care Department) have confirmed this resolution with Ms. [redacted].

To Whom it May Concern,[redacted] was mailed correspondence in regards to the transfer of companies in March of 2016. Additionally, we contacted the main premise number and left a voicemail requesting a call back, which was not returned. We have attempted to reach out to [redacted] over the...

last few days to schedule a service call. He has not answered the phone or returned any calls.We ask that [redacted] review the terms of his contract as he opted to not purchase a warranty with his system. Therefore there is the normal charge for service. Additionally, in [redacted] contract it states [redacted] is obligated to test and maintain his alarm equipment. He has failed to do so. That does not release him from his agreement. If [redacted] would like service of his equipment, Safe Home Security will offer a one time no charge service call ($89 per initial visit, $89 per hour). If found parts are damaged due to user error, [redacted] will need to pay to have those parts replaced. If any errors are found due to defective parts, those will be replaced at no charge. If [redacted] chooses not to accept our offer, a buyout of $1919.52 is required to close his account due to his contractual obligation. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Our client was approached by another security company, tortuous interference is illegal.We can switch them back at no cost, or the new company can buyout the balance of $550.00.I reached out to Our client today, and left a voice mail.

[redacted]:I do apologize for the way this transaction was handled. One of the easiest things to do is to be able to program a key fob. The fact that the technician knew that he had to bring the fobs and not have them is inexcusable. I addition he did not have the correct equipment to actually...

program the fobs. For all these issues I apologize again. I now have you rescheduled for 9/12/2015, Saturday for 9 AM with a different technician. I know you have waited a long time for for these key fobs to be programmed, but I can assure you that they will be done correctly on the 9/12. For your total inconvenience I would like to offer you two months credit and hope that after we program your fobs that you will not have any service issues in the future. Respectfully,Todd S[redacted]Disptach Manager[redacted] [redacted]

It's a contractual agreement you made for 60 months.  It's up to you how to proceed.  The company is not reposnisble for your obligations or to sign up your homes purchaser.  90% to term is written in the contract under early termination and the amount due is $687.38

As we have already stated, there is nothing to show that the alarm system failed. We sent a licensed technician to inspect the system, and the report back was that the system is operational. While we understand the customer's frustration being broken into, there is no negligence on the part of Safe Home Security. We have to trust a licensed technician when he states it was operating correctly. There was no fault found or reported by the alarm system. We found the issue to be user error. We are sorry the customer was dissatisfied with wiring, as the sensors are all wireless. The only wires running is the A/C power wire that has no effect on the arming of the system. The customer did not make any complaints about service before that. There were no requests for service previously. In addition, the customer failed to test their system once a month as stated in their contract. If there was any dissatisfaction with the service, we would have been happy to fix it. The customer's alarm was reporting test signals weekly. The system was communicating properly throughout the customer's entire time with Safe Home Security. Despite the customer's claim that the system disarmed itself, we found the problem to be user error.  In addition, Safe Home Security is not responsible for losses that occur during a break in, especially if the alarm is found to be functioning properly. There will be no refund given to this customer.

[redacted] does not have the legal right to enter this customer into contract while they are currently in one with Safe Home Security. The customer needs to have [redacted] cancel their account. The customer may contact our customer service department at ###-###-#### to...

schedule service. This service call will be at no charge and will ensure that the alarm is in operating condition.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this resolution is not what I really want I feel I really have no choice but to accept it assuming that my system will be at least functional.  I have received the two new sensors however they will not be installed until next Thursday due to the company's delay in sending them to me.  I was told they would be shipped out overnight to meet the appoint I had set with the installer for last Tuesday.  They did not arrive here until Wednesday so my next opportunity to be home for them to come is next Thursday.  So I guess my acceptance is conditional based on the assumption that the sensors will be installed and the system will be functional.  As soon as my system is operational I will be sending in my letter to cancel my service when the contract expires.  I will be sure to send it certified with return receipt requested as I do not trust this company.  They did give me four months free but I don't feel like that really compensates me for all my wasted time and effort dealing with them.  Their customer service is horrible and I can't wait to be rid of them.  I still feel like the inducement that I was offered to sign a 5 year contract was not what I received and I fail to see how they can hold me to my end of the bargain but fail to live up to their end of the deal.  I presume it is the resources of the giant company versus the consumer with limited resources.  I have wasted enough time and lost enough sleep over this to continue to fight with this arrogant company.  I thought by filing a complain that I would have an advocate but it is not what I expected it to be.  The only thing that I gained was that at least they finally contacted me to resolve the outstanding issue to hopefully get the system functional.
Sincerely,
[redacted]

To Whom it May Concern,We apologize if [redacted] felt her experience with one of our Subcontractors was less than pleasant. We have reached out to our California Field Manager, Christian C[redacted] He will personally be contacting her to service the equipment himself. Sincerely,Colin...

W[redacted]Corporate Account ManagerSafe Home Security

To Whom It May Concern,[redacted] signed the contract stating she was aware and agreed to the terms of the contract, which includes the automatic renewal clause in line 3 of the contract. Additionally Safe Home Security has received no cancellation letter in regards to closing this...

account. If [redacted] is going into an assisted living facility or the home is being sold, we ask she forward documentation of that to our Customer Care Department at [redacted] Proof of this paperwork being received will allow the account to enter into an early cancellation with no money due. If documentation is not provided to the company, the account will remain open in accordance with the terms of the signed monitoring agreement. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:
It is inaccurate and portrays the business in a reputable manner which THIS customer HAS NOT experienced.  They allege "fair" resolutions being offered which have, in fact, been patsy-offers:  they offered to switch service to another house as an estimated value of $199, however the house they offer to move service to IS already on their service and the second house our family was bamboozeled into signing a 5-year coverage contract for.  The contract is legal and binding -  therefore, the only modification would be made by the company and the consumer coming agreed on terms.  The consumer has asked modification to allow departure from service (which has not been used since mother moved in with dimentia) from 5-years to 4-years, by allowing the PRE-PAID for the YEAR amount to conclude the contract.  The company sales rep badgered elderly client (mom) into signing the 5-year contract by calling daily and threatening her with her house not being safe if she failed to sign.  The company also offered for a tech to review the system at MY house, which is the only one still under contract, as we sold mom's house, provided the HUD statement, and finally were able to stop paying for TWO systems which we don't use because they are too confusing to mom and the home healthcare folks who are always at the house..... no fear of break-ins when there are people at the house 24-7. SO -  I will send my letter of DO NOT AUTOMATICALLY re-SIGN ME UP FOR A LONGER SERVICE OBLIGATION in April 2017 when I pay for my service (THAT I DON't USE) a year in advance.  I will take a picture of the check, the letter, and retain the cancelled check for future legal recourse should this corrupt company continue to charge me AFTER my 5-year contract naturally expires August 3, 2018, as suggested by SO MANY DISSATISFIED CUSTOMERS on Revdex.com complaints and social media.This complaint is NOT resolved - I will continue to voice my displeasure as a First Amendment right to my American Citizenship.
Sincerely,
[redacted]

Safe Home Security will honor Ms. [redacted]'s 36 month agreement dated March 13, 2012. A letter of cancellation is required at least 60 days prior to the expiration date. Due to a cancellation letter not being received at least 60 days prior to March 13, 2015, the agreement has renewed for another 12...

months and is scheduled to end March 13, 2016. A letter of cancellation has been received on December 4, 2015 and this agreement will expire on March 13, 2016.