Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because: I want my last payment refunded. The business responded to my complaint that my payment closed the contract.Yes, the payment cancelled the...

contract. HOWEVER, I AM DISPUTING  this amount and want them to refund the money I recently sent because my father DIED.also, they should not be engaging in elder abuse by signing an ** year old to a 5 year contract. It is unconscionable. I WANT MY LAST PAYMENT OF OVER $1300 REFUNDED TO ME. I MET MY Father's obligation with MY OWN MONEY. THEY NEVER RESPONDED TO MY 4 letters, 3 emails, 7 phone calls. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:As I previously stated, I was ill at the time I signed the contract and therefore I did not notice the omissions of the sales reps. signature and date for the three day notice of cancellation. I only recently noticed the omissions. This implicates fraud on the part of this company. Also, when I spoke with the company's "supervisor," he touted his IQ and stated that he should know better than me because of his high IQ. He would accept my reasoning about the unfair business practices. That is my complaint, unfair business practices. Also that I was taken advantage of, because of my disability. 
Sincerely,
[redacted]

Here is my 2nd respond to this complaint.   The customer must call our customer service department and schedule an appointment for our tech to go and fix any issues with the system.    As I stated on the email below, our tech went to the premise as scheduled but customer did not cooperate with our tech.   Safe Home Security will pursue the agreement.   Thank you.

Our response is not any different from the original.

Attached is the current agreement for this account. The account is scheduled to expire December 1, 2019.

The account has been cancelled, and is paid in full.

[redacted] IN A 5 YEAR AGREEMENT, WE CANNOT CANCEL, I OFFERED A SIX MONTH CREDIT, AND A FREE REPEATER TO FIX SHED DOOR ISSUE, CLIENT DECLINED.           Shane M[redacted] Customer Service Director   Safe Home Security, Inc. [redacted]
[redacted]...

[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Today April 23, 2018, I mailed a check for $81.03 to Safe Home Security via Registered Mail...

and Overnight Air Mail along with a letter demanding them to close my account.  My contract ended March 6, 2018 and they sent me a bill for $81.03 which included finance charges and late fee which I do not owe.  Safe Home Security customer service told me in January 2018 I would not owe any monies for March 2018 because my contract ended within 15 days of the month as required!!  yet Safe Home has continued to bill me for 3 months. I want my contract closed immediately.  For 6 years I was never late with payment or never missed a payment.  Thank you for your help, [redacted]

[redacted]   WE ARE GOING TO CXL ACCOUNT , CUSTOMER IS SATISFIED. SHE DID ROLL DUE TO LETTER BEING A FEW WEEKS LATE BUT WILL CXL ANYWAY   Gary B[redacted] Corporate Resolutions Manager Safe Home Security 1125 Middle st. Middletown, Ct. 06457 ###-###-#### [redacted]

To Whom It May Concern,[redacted] account with Safe Home Security was closed on April 29th, 2016. The system automatically generated a bill prior to that and mailed it to the customer. The customer can disregard the bill he has received from Safe Home Security as it is not owed. [redacted]...

[redacted] account is closed in full, and no balance is due. No negative markings will be placed on [redacted] credit report. His report should show closed in full. We apologize for any confusion. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

SPOKE WITH CLIENT SHE SOLD HOME AND NEW HOME OWNERS SIGNED WILL CANCEL ACCT SINCE THIS WAS ORIGINALLY A SYSTEM MOVE AND CLIENT HAS BEEN WITH US SINCE 2007 AND IS STILL IN AN ACTIVE ACCT WITH US SO WILL CANCEL NO PENALTY SINCE HOME HAS BEEN SOLD AND SHE IS STILL AN ACTIVE CLIENT IN GOOD STANDING...


Salvatore C[redacted]
Resolutions Department Manager

Safe Home Security
[redacted]
###-###-####
mailto:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I do not have the exact dates that I called them, but if need be, I can get them from my police department. I talked with the monitoring company each and every time and asked for a return call regard issues with my system. I spoke with Bill in customer service the day that I filed this report with Revdex.com and he said he would have a supervisor call me. I have yet to receive a call back. If no comments s were made in my file, that is on them. I feel that they are in breach of their contract. I have contacted legal advice and in process of filing legal action. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

THE ACCOUNT WAS CANCELLED, PER THE CUSTOMERS REQUEST, WITH NO BACK BALANCE. WE APOLIGIZE FOR ANY MISUNDERSTANDING

Complaint: [redacted]
I am rejecting this response because: I have been billed repeatedly for the past 3 months beyond the expiration of my account June 6, 2016 even after I paid an extra month's service fee marked FINAL PAYMENT August 22, 2016 as requested to officially close the account. It took a complaint to the Revdex.com to get this company to finally agree to declare the account as closed.I received a call from the company yesterday about 4:00 pm requesting a call back before 4:30. When I called at 4:25 Sonny [redacted] (?) at ext [redacted] was not there; so I left a message. I have not heard back today.As long as this account is finally closed, I am satisfied; but I will never recommend this company to anyone.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I will await the letter from the business of the account being canceled.
Sincerely,
[redacted]

Customer has a zero balance and an E Oscar credit repair is being completed today. Any question feel free to contact Justin L[redacted] at ###-###-####.

[redacted] has set a service with us on Monday    He was last serviced in June and everything was ok. [redacted] claims he set up multiple other services. Our phone system has no recored of his number calling in after the June service.

Account #: [redacted]
To whom it may concern:

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc. The customer was having issues with their system that was causing a false alarm on the garage door entry because of the delay time.
On...

5/23, the customer’s wife [redacted] called into our office where she was extremely upset over false alarms on their garage door sensor due to the delay and wanted us to fix the issue remotely. Unfortunately, our office was unable to assist the customer and was told we will try to resolve the issue for her and follow up with the customer.
On 5/25 the customer called back demanding to speak to a manager but the manager was not available because he was actually working with the dispatch department trying to remotely fix her issue. Unfortunately, after approximately one hour in trying to assist the customer remotely, the manager determined that we would have to have a technician service her alarm system to correct the issue service ticket was created.
Our technician contacted [redacted] to schedule a service date but was unable to set a date due to his schedule around the holiday. A customer service manager Greg followed up and coordinated a service date and time between the tech and [redacted]
[redacted] was very understanding and seemed happy that service was scheduled for 6/7/2016 to resolve the issue and his account was credited for the inconvenience.
Greg M. ###-###-####.