Best Way Home Improvement

I, [redacted] (Co-Director of the Customer Care Dept.), have personally spoken Ms. [redacted] and informed her that we are issuing the refund, as well as manually closing the account. The company apologizes for any issues this situation has caused the customer.

This account has been closed without penalty per the customer's request.

I do not have the exact dates that I called them, but if need be, I can get them from my police department. I talked with the monitoring company each and every time and asked for a return call regard issues with my system. I spoke with Bill in customer service the day that I filed this report with Revdex.com and he said he would have a supervisor call me. I have yet to receive a call back. If no comments s were made in my file, that is on them. I feel that they are in breach of their contract. I have contacted legal advice and in process of filing legal action. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Our response is not any different from the original.

This customers contract is up.  Customers are responsible for testing the system at least once monthly and notifying us if it's not working properly.  At the customers request we sent a technician out in November who informed him that he needs a cellular back up unit for this system to...

work properly.  The customer was not interested in paying the up charge so has chosen to cancel.  If he wishes to sign back up we are available in the future.  We will not be refunding past monitoring charges as it was the customers responsibility to let us know it was not working properly.

Complaint: [redacted]
I am rejecting this response because:  We were unaware of this security system as they had set up automatic withdrawals. Therefore - we had no way to address the issue "years ago".  Jann Carter is now deceased.

[redacted] has set a service with us on Monday    He was last serviced in June and everything was ok. [redacted] claims he set up multiple other services. Our phone system has no recored of his number calling in after the June service.

SPOKE WITH CLIENT SHE SOLD HOME AND NEW HOME OWNERS SIGNED WILL CANCEL ACCT SINCE THIS WAS ORIGINALLY A SYSTEM MOVE AND CLIENT HAS BEEN WITH US SINCE 2007 AND IS STILL IN AN ACTIVE ACCT WITH US SO WILL CANCEL NO PENALTY SINCE HOME HAS BEEN SOLD AND SHE IS STILL AN ACTIVE CLIENT IN GOOD STANDING...


Salvatore C[redacted]
Resolutions Department Manager

Safe Home Security
[redacted]
###-###-####
mailto:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the account was cancelled on May 5. The message from the business is vague and...

did not address the issue that the salesperson stated, "I can cancel my original purchase and attempt to purchase a new unit on May 22". Upon canceling to account, I was told I would not be refunded, which is contradictory to he previous statement above.  Additionally, the account could not have been cancelled on May 13 as I was out of the state on a field trip with my school until May 17.  Again, the message was very vague and did not address any issues. 
Sincerely,
[redacted]

This account was cancelled June 20th.  There is no further obligation of either party.

Complaint: [redacted]
I am rejecting this response...

because: I asked this company to repair this system numerous times, they never would come repair. I stated to them if they couldn't come and fix it I cannot use your services and I would send them the unit back. It was returned to them certified return receipt. I was also told I would receive a contract I never received one. I have never been lied to and disrespected by any company that I pay for their services. I do not want this company in  my home. Their customer service, inattentiveness and their continual rudeness I cannot tolerate.I want them to leave me alone and void  said contract. I also want them to remove the hard hit on my credit report.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  the tech came out today and is going to come back in a few weeks to take care of everything.  the tech assessed everything and I'm going to wait for the job to be complete to write back in.  I did speak with SHS today and they will continue to email me for communication
Sincerely,
[redacted]

To Whom It May Concern,[redacted] account with Safe Home Security was closed on April 29th, 2016. The system automatically generated a bill prior to that and mailed it to the customer. The customer can disregard the bill he has received from Safe Home Security as it is not owed. [redacted]...

[redacted] account is closed in full, and no balance is due. No negative markings will be placed on [redacted] credit report. His report should show closed in full. We apologize for any confusion. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response...

because:  I received a letter of collection from your company stating that I owed the company $180.49 and the matter had been sent to a collections agency.  I spoke multiple times to a Leverne F[redacted] from the Collection Department within your company.  Although she later stated that no amount was in fact due, she would not agree to notify the collection agencies and the matter will continue to appear as a blemish on my credit report.  I would like to no that all collection agencies originally contacted are made aware that no amount was ever due and it should never have been sent to collections.
Sincerely,
[redacted]

THE ACCOUNT WAS CANCELLED, PER THE CUSTOMERS REQUEST, WITH NO BACK BALANCE. WE APOLIGIZE FOR ANY MISUNDERSTANDING

[redacted], you are responsible for anything that you sign and accept.  Clearly at the time you wanted it and purchased it.  You had a right of rescission under law which you could have executed to cancel in a timely manner but you opted to keep the system.  Ms. C[redacted] has been...

more than amicable and our offer through her still stands but we cannot cancel your agreement because you are experiencing financial difficulties or have buyers remorse.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Safe Home Security acquired the contract from [redacted]. The customer had signed a 5 year contract, in 2013. If the customer called [redacted], they would show his account was not on line, due to the account was being monitored by legacy, not [redacted]. The customer contacted thre wrong...

monitoring company, then switched to [redacted], while under contract with another company, before verifying the facts of the situation. The account was on line and sending signals.  The contract is valid, and the account is due and owing. If the Revdex.com would like a copy of the contract and signal history, we will be happy for forward them, for review.

Have made numerous attempts to contact customer to service system, with no reply back. Customer has an outstanding balance of 509..00 plus late and finance, which can be reviewed when customer calls us. They also disconnected the phone line to the system and is only working locally . Any questions...

or concerns can be directed to [redacted] at [redacted].