Best Way Home Improvement

Complaint: [redacted]
I am rejecting this response because:As I previously stated, I was ill at the time I signed the contract and therefore I did not notice the omissions of the sales reps. signature and date for the three day notice of cancellation. I only recently noticed the omissions. This implicates fraud on the part of this company. Also, when I spoke with the company's "supervisor," he touted his IQ and stated that he should know better than me because of his high IQ. He would accept my reasoning about the unfair business practices. That is my complaint, unfair business practices. Also that I was taken advantage of, because of my disability. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been billed repeatedly for the past 3 months beyond the expiration of my account June 6, 2016 even after I paid an extra month's service fee marked FINAL PAYMENT August 22, 2016 as requested to officially close the account. It took a complaint to the Revdex.com to get this company to finally agree to declare the account as closed.I received a call from the company yesterday about 4:00 pm requesting a call back before 4:30. When I called at 4:25 Sonny [redacted] (?) at ext [redacted] was not there; so I left a message. I have not heard back today.As long as this account is finally closed, I am satisfied; but I will never recommend this company to anyone.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Today April 23, 2018, I mailed a check for $81.03 to Safe Home Security via Registered Mail...

and Overnight Air Mail along with a letter demanding them to close my account.  My contract ended March 6, 2018 and they sent me a bill for $81.03 which included finance charges and late fee which I do not owe.  Safe Home Security customer service told me in January 2018 I would not owe any monies for March 2018 because my contract ended within 15 days of the month as required!!  yet Safe Home has continued to bill me for 3 months. I want my contract closed immediately.  For 6 years I was never late with payment or never missed a payment.  Thank you for your help, [redacted]

Safeguard           Complaint # [redacted]   This account has only two payments made on this account. There is nothing in writing to our knowledge regarding a rebate of any kind, if there is a rebate or a promise that was made by a dealer and...

customer can send us proof we will be more than happy to honor it. Otherwise we must maintain the charges are valid and the balance is due in full.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 (800)833-3211 x1406 mailto:[email protected]

The account has been cancelled, and is paid in full.

[redacted] IN A 5 YEAR AGREEMENT, WE CANNOT CANCEL, I OFFERED A SIX MONTH CREDIT, AND A FREE REPEATER TO FIX SHED DOOR ISSUE, CLIENT DECLINED.           Shane M[redacted] Customer Service Director   Safe Home Security, Inc. [redacted]
[redacted]...

[redacted]
[redacted]

To Whom it May Concern,Mr. [redacted] and a representative came to an agreement in September of 2015. An erroneous charge was entered onto the [redacted]'s account which took away from the credits that were put on the account. Since this complaint was made, Mr. [redacted] and myself have spoken and resolved all...

issues. All credit's have been put on the account as requested and the customer is happy with the outcome.Please close this complaint as resolved.Respectfully,Colin [redacted]Corporate Account Manager

Here is my 2nd respond to this complaint.   The customer must call our customer service department and schedule an appointment for our tech to go and fix any issues with the system.    As I stated on the email below, our tech went to the premise as scheduled but customer did not cooperate with our tech.   Safe Home Security will pursue the agreement.   Thank you.

Customer has a zero balance and an E Oscar credit repair is being completed today. Any question feel free to contact Justin L[redacted] at ###-###-####.

We just recieved closing documents in late December which are required to cancel the service and being processed.  Cancellation process takes 30 days to complete.  The customer will not recieve any more bills, has no further obligation.  We will not require the return of...

equipment.   Please allow 30 days for the process to complete.  Your auto withdrawl has been cancelled and the January 5th payment will be your last.  Contact us if you have any further issues [redacted].

[redacted]   WE ARE GOING TO CXL ACCOUNT , CUSTOMER IS SATISFIED. SHE DID ROLL DUE TO LETTER BEING A FEW WEEKS LATE BUT WILL CXL ANYWAY   Gary B[redacted] Corporate Resolutions Manager Safe Home Security 1125 Middle st. Middletown, Ct. 06457 ###-###-#### [redacted]

I have spoke with this customer several times as you can see from the notes.    She refuses to get a faster internet provider. Ive also offered to remove the camera and lower her rate but she refused that option as well.    On Tue, May 30, 2017 at 10:48 AM, [redacted]...

<[redacted]> wrote: [redacted] 02/15/2017 03:47 customer called in again. Advised the customer bottom line. She needs to get ATT HIGH SPEED INTERNET or we can remove the Doorbell camera and possibly look into lowering her MMR [redacted] 01/19/2017 03:37 customer has 3 options, Get new internet provider with faster higher or remove the skybell and we can talk about a small reimbursement. Or we can remove the Skybell and install an indoor camera [redacted] 01/11/2017 02:30 This customer is upset cause her doorbell camera wont work correctly with the internet she has. I have told the customer multiple times she needs new internet. At one point the customer said she did get new internet but the customer still has the sam [redacted] 01/11/2017 02:30 e ISP If the customer does not get a new ISP we will not be able to resolve this issue.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]                                  We can do this forever but we  should have resolve this the first month that this was put in. I was asked you all to remove the system at that time. I got no response from anyone . Just like I said before we excepted this deal because of the doorbell camera I already already have a system in my house. The signature  you are talking about it's not my signature. I don't know who signed it but it wasn't me. Now if you want to send a tech out I'm fine with that but I don't want you to install a system  but I don't need. Like I said before I already have a system from [redacted]. If you send a tech out please give me a call so that I can be home.  I'm willing to try this again.  Another thing is that my contract with [redacted] does not run out until August 2017 like I told the guys when they were here. They were OK with that at the time so what changed

Complaint: [redacted]
I am rejecting this response because: This is not right.
Sincerely,
[redacted]

The client already spoke with Carmelo in our collections department who agreed to close out without further obligation.  Please allow 30 days for the process to complete and ignore any further invoices or correspondence which may already be in the mail.  There is no further obligation due...

of either party moving forward.

This account entered into an agreement on June 16, 2010 for a period of 36 months. If a cancellation letter is not received at least 60 days prior June 16, 2013, the agreement renews for a 12 month period. A letter of cancellation was received on November 14, 2014 and the agreement is in rights to...

expire as of June 16, 2015. The amount due to fulfill the agreement and close the account is $369.90.This account has a warranty which covers all parts and labor charges to service the alarm system. If the system was not working properly, a practical solution would have been to schedule a free service repair as opposed to signing with another alarm company while in contract.

Complaint: [redacted]
I am rejecting this response because: I still have not had a tech out to the house to get this issue resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Ross A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
2 service personel came and replaced camera, glass break and door sensor to rectify the problems we had with our system on 2/16/2017. Thank you for your help.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Si it’s not that they canceled the service they’re just not coming to fix the faulty sensor on the window which unables me to set the alarm for fear to have a false alarm.  I don’t need them to monitor when I cannot set the alarm.  I see this has been a waste of my time.  Is there anything the Revdex.com can do to ensure other customers don’t end up with such a nightmare or is this simply about going back and forth?  If that’s the case you can proceed with closing this complaint.
Sincerely,
[redacted]