Best Way Home Improvement

[redacted] installed and services this system.  They are fully licensed in [redacted].  The contract is legal binding and valid.  We are not cancelling this contract based on the reasons provided.  There is an early cancellation clause in section 4 which the client has every...

legal right to exercise if the circumstances apply.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]The first phone call that was made was because they said they did not receive my cancelation request that was done in July. So they turned me over to The resolution person who was nice as long as he got his deal and even said that no there was not a cancelation letter but somehow after I was treated rudely by this person no matter what he feels that all lines are recorded he still was very rude. Furthermore, this company uses a bait and switch to their customs my cancelation letter from July magically appeared and Paul could verify it who was very professional. There might be a new contract signed but the system has not worked this January for a year and further more I want to make sure others  know what they will be in store for along with the other complaints with this company

Complaint: [redacted]
I am rejecting this response because: Services were disconnected feb1 following telephone conversation with Jeff and corresponding email agreement on 1/31/18.  The bill sent include services for feb and mar 1 with addditonal late fees. Since opening this complaint on 2/20/18; on the same evening I was contacted by someone from the collections department at ext [redacted] regarding billing and was told this matter was investigated and found to the content regarding my complaint was found to be substantiated afterward and my account will reflect a zero balance,thus closing the account permanently. I would like this matter resolved promptly as I have no confidence that such will be done. I have had an ongoing issue since last year regarding payment s and billing as I have evidence of forwarding Billings preaddressed evelopes to three different addresses. Please note I would like something in writing as I have requested from the young lady a ext [redacted]. I am being told this will take up to a week or so  I am not convinced that it takes up to a week to resolve this matter and send a letter of resolution describing termination of services and zero balance being owed. Please consider assisting me to help with this matter being completely resolved.  Thank you kindly in advance,
Sincerely,
[redacted]

This is the third time answering the concern. We are waiting on customer to call us back. ###-###-#### Gary B[redacted] ext 1301

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The system was taken out of the home today………..so we are doing full cancelation per your request.
Jerry R[redacted]
Resolutions Department Manager

Safe Home Security [redacted] (800)833-3211...

x1709
[redacted]
www.safehomesecurityinc.com
https://[redacted]

Service is set for 12/19.  The client agreed to this resolution.

This account has been canceled as requested. A refund of any amount is impractical.

The customer's first attempt at cancellation was in May of 2015, at which point the account had already been renewed for 3 months. In fact, it seems that the only time the customer contacted the company from 2013 - 2015 was because they had some questions about how the system worked. It states in...

the customer's agreement that the customer must give the company at least 60 days written notice in order for the account to expire on its expiration date. The 12 month renewal is valid. That being said, I, [redacted] (Co-Director of the Customer Care Dept.) would like to explore any and all options to help make the customer a satisfied customer again. This includes the possibility for free parts, rate reductions, and months of free service. I can be reached at [redacted] ext. [redacted].

Senior Account Executive, Aalan R[redacted] is working diligently to resolve the matter. Mr. R[redacted] will be in contact with this customer on Monday, January 29th.

To Whom It May Concern,We apologize because it seems the customer may have been confused or given improper information. We do offer doorbell cameras, two way voice, and indoor cameras for the customer's system. Additionally we also offer remote overhead garage door access from the alarm system. That capability relies on the the type of overhead door manufacturer the customer has. Only some companies overhead doors are compatible with the z-wave devices that alarm systems use to communicate. We would be happy to speak to the customer about what is needed to have these devices installed in their home. The prices vary on how many devices the customer is looking for, type of overhead door they have, internet compatibility in the area that the cameras will be installed, internet strength in that area, along with electric outlets within 10 feet of where the cameras will be plugged into. Once we know exactly what the customer is looking for, what type of overhead door they have,  verification that they have at least 50% WiFi signal strength in the area that the cameras will be placed, and an electrical outlet within 10 feet of each camera, we can accurately price the add on's for this customer. We apologize the customer feels that they should be on a month to month, but they are currently under agreement until July 29th, 2019. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: First, thank you for signs of working with me-  In 2009, mom and I signed up for 2 systems (my house at [redacted] and her house [redacted] Due to her declining health, I built onto my home and moved her in.  While her house remained a "dream" of her returning to it and becoming independent again, we were required to keep her system in tact.  Eighteen (18) months later we sold, provided SHS with the HUD Closing statement, and now only have the one system at 1139 Shonele-  however, we don't ever use it because it is too confusing/complicated for her, and for our in-home healthcare providers.As indicated in the initial complaint, I will consider it all "good" if you could in any way consider the balance on my account "paid in full" and release me from the remaining 24 months of my "50 month" signed contract which was signed after pressured sales by "George" who badgered her until she relented and signed it.  I pay a year in advance- the balance goes into 2017-  I will withdraw all complaints to just be forgiven a few months of obligation with the company.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

… Client is on the schedule board for the 7th of this month between 9-1. We made numerous attempts to reach client to inform and numerous voicemails were left. Also we are crediting the client’s Safe Home account for two months.   Miguel C[redacted] Customer Service Manager   Safe Home...

Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### mailto:[email protected] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Please send the name on the account plus teh account number.  Also, if your under contract you must be in rights to cancel and send proof of sale.

The customer agreed to listen to an offer we can make in an effort to keep her as a customer. We called the customer on three separate occasions since I emailed the customer. The customer returned one of those three calls on 2/2/17 at 4:14 p.m. We returned her call an hour later at 5:20p.m. and our call went to voicemail. We have not heard a reply back from the client after that. We did also call today at 11:49 a.m. despite not receiving a callback from the customer on 2/2/17. We received the customer’s voicemail again. We are sorry that we are playing phone tag. It is not a lack of wanting to reach the client. It is in both of our best interest to find a resolution the customer is happy with. We have no interest in keeping this issue ongoing. We will continue reaching out to the customer and hopefully she is available when we call. We record all telephone calls inbound and outbound and can show we have attempted to reach out to the customer.   Kristopher V[redacted] Customer Service Director   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
To [redacted] Manager, Marketplace Operations....

  I am responding to the e-mail sent to me today regarding the complaint that I filed.  I hope that I can still be in your active file to keep that company from sending me to a collection agency.  I am 75, haven't caused the problem myself, and need the help to remedy this problem.  The SafeGuard company finally addressed my situation and sent a man out to remove the box and wiring.  He also advised me that the sales person was no longer with their company.  But I am not feeling safe from them going after me for the monies I refused to pay when I didn't get the service they sold to me.  Please help me to end this problem.  Thank you  [redacted]   [redacted]     
Sincerely,
[redacted]

The contract was changed from 60 months to 36 months.  You agreed with the term.  Please listen to the enclosed verification recording of you accepting the 36 month term.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Gregory called Monday and Tue to find out if the repair has been done. Tech was supposed to come last Friday but...

called with car issues and eventually showed up Saturday morning. He worked on it for a few hours and we have not had any issues so far. Greg left messages to follow up and make sure it was working and that he issued a credit for 2 months. We have not responded to him as of yet due to our busy work schedules during the week. Please let us know if you need any other infor. Thank you [redacted]  
Sincerely,
[redacted]