Best Way Home Improvement

Service is set for 12/19.  The client agreed to this resolution.

To Whom It May Concern,We apologize because it seems the customer may have been confused or given improper information. We do offer doorbell cameras, two way voice, and indoor cameras for the customer's system. Additionally we also offer remote overhead garage door access from the alarm system. That capability relies on the the type of overhead door manufacturer the customer has. Only some companies overhead doors are compatible with the z-wave devices that alarm systems use to communicate. We would be happy to speak to the customer about what is needed to have these devices installed in their home. The prices vary on how many devices the customer is looking for, type of overhead door they have, internet compatibility in the area that the cameras will be installed, internet strength in that area, along with electric outlets within 10 feet of where the cameras will be plugged into. Once we know exactly what the customer is looking for, what type of overhead door they have,  verification that they have at least 50% WiFi signal strength in the area that the cameras will be placed, and an electrical outlet within 10 feet of each camera, we can accurately price the add on's for this customer. We apologize the customer feels that they should be on a month to month, but they are currently under agreement until July 29th, 2019. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Senior Account Executive, Aalan R[redacted] is working diligently to resolve the matter. Mr. R[redacted] will be in contact with this customer on Monday, January 29th.

The contract was changed from 60 months to 36 months.  You agreed with the term.  Please listen to the enclosed verification recording of you accepting the 36 month term.

This is the third time answering the concern. We are waiting on customer to call us back. ###-###-#### Gary B[redacted] ext 1301

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]                                  We can do this forever but we  should have resolve this the first month that this was put in. I was asked you all to remove the system at that time. I got no response from anyone . Just like I said before we excepted this deal because of the doorbell camera I already already have a system in my house. The signature  you are talking about it's not my signature. I don't know who signed it but it wasn't me. Now if you want to send a tech out I'm fine with that but I don't want you to install a system  but I don't need. Like I said before I already have a system from [redacted]. If you send a tech out please give me a call so that I can be home.  I'm willing to try this again.  Another thing is that my contract with [redacted] does not run out until August 2017 like I told the guys when they were here. They were OK with that at the time so what changed

The system was taken out of the home today………..so we are doing full cancelation per your request.
Jerry R[redacted]
Resolutions Department Manager

Safe Home Security [redacted] (800)833-3211...

x1709
[redacted]
www.safehomesecurityinc.com
https://[redacted]

Complaint: [redacted]
I am rejecting this response because: I still have not had a tech out to the house to get this issue resolved. 
Sincerely,
[redacted]

I have spoke with this customer several times as you can see from the notes.    She refuses to get a faster internet provider. Ive also offered to remove the camera and lower her rate but she refused that option as well.    On Tue, May 30, 2017 at 10:48 AM, [redacted]...

<[redacted]> wrote: [redacted] 02/15/2017 03:47 customer called in again. Advised the customer bottom line. She needs to get ATT HIGH SPEED INTERNET or we can remove the Doorbell camera and possibly look into lowering her MMR [redacted] 01/19/2017 03:37 customer has 3 options, Get new internet provider with faster higher or remove the skybell and we can talk about a small reimbursement. Or we can remove the Skybell and install an indoor camera [redacted] 01/11/2017 02:30 This customer is upset cause her doorbell camera wont work correctly with the internet she has. I have told the customer multiple times she needs new internet. At one point the customer said she did get new internet but the customer still has the sam [redacted] 01/11/2017 02:30 e ISP If the customer does not get a new ISP we will not be able to resolve this issue.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Ross A[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
To [redacted] Manager, Marketplace Operations....

  I am responding to the e-mail sent to me today regarding the complaint that I filed.  I hope that I can still be in your active file to keep that company from sending me to a collection agency.  I am 75, haven't caused the problem myself, and need the help to remedy this problem.  The SafeGuard company finally addressed my situation and sent a man out to remove the box and wiring.  He also advised me that the sales person was no longer with their company.  But I am not feeling safe from them going after me for the monies I refused to pay when I didn't get the service they sold to me.  Please help me to end this problem.  Thank you  [redacted]   [redacted]     
Sincerely,
[redacted]

This account has been canceled as requested. A refund of any amount is impractical.

Complaint: [redacted]
I am rejecting this response because: First, thank you for signs of working with me-  In 2009, mom and I signed up for 2 systems (my house at [redacted] and her house [redacted] Due to her declining health, I built onto my home and moved her in.  While her house remained a "dream" of her returning to it and becoming independent again, we were required to keep her system in tact.  Eighteen (18) months later we sold, provided SHS with the HUD Closing statement, and now only have the one system at 1139 Shonele-  however, we don't ever use it because it is too confusing/complicated for her, and for our in-home healthcare providers.As indicated in the initial complaint, I will consider it all "good" if you could in any way consider the balance on my account "paid in full" and release me from the remaining 24 months of my "50 month" signed contract which was signed after pressured sales by "George" who badgered her until she relented and signed it.  I pay a year in advance- the balance goes into 2017-  I will withdraw all complaints to just be forgiven a few months of obligation with the company.  
Sincerely,
[redacted]

Please send the name on the account plus teh account number.  Also, if your under contract you must be in rights to cancel and send proof of sale.

Complaint: [redacted]
I am rejecting this response because:Si it’s not that they canceled the service they’re just not coming to fix the faulty sensor on the window which unables me to set the alarm for fear to have a false alarm.  I don’t need them to monitor when I cannot set the alarm.  I see this has been a waste of my time.  Is there anything the Revdex.com can do to ensure other customers don’t end up with such a nightmare or is this simply about going back and forth?  If that’s the case you can proceed with closing this complaint.
Sincerely,
[redacted]

The customer's first attempt at cancellation was in May of 2015, at which point the account had already been renewed for 3 months. In fact, it seems that the only time the customer contacted the company from 2013 - 2015 was because they had some questions about how the system worked. It states in...

the customer's agreement that the customer must give the company at least 60 days written notice in order for the account to expire on its expiration date. The 12 month renewal is valid. That being said, I, [redacted] (Co-Director of the Customer Care Dept.) would like to explore any and all options to help make the customer a satisfied customer again. This includes the possibility for free parts, rate reductions, and months of free service. I can be reached at [redacted] ext. [redacted].

… Client is on the schedule board for the 7th of this month between 9-1. We made numerous attempts to reach client to inform and numerous voicemails were left. Also we are crediting the client’s Safe Home account for two months.   Miguel C[redacted] Customer Service Manager   Safe Home...

Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### mailto:[email protected] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Complaint: [redacted]
I am rejecting this response because:And that is why there is a facebook page dedicated to how sorry your service is.
Sincerely,
[redacted]