April 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Patrick Keefe, our President for our Lower Hudson Valley Regional Office, reviewed Mr [redacted] ’ recent comments He has left several messages for Mr [redacted] He also explained not all calls are recorded The police were called by Mr [redacted] to the U-Haul location and we were advised not to rent to Mr [redacted] Mr [redacted] , however, was able to rent from our Nanuet U-Haul locationWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
December 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Rigo R [redacted] , our President for our Los Angeles West Regional Office, reviewed Ms [redacted] ’s recent commentsHe informed our office he is confident our U-Haul Center staff followed proper procedures when the tires on the truck Ms [redacted] rented were checked before and after her rentalHe also mentioned their decision in the matter remains the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Traci H [redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr [redacted] provided She informed our office that Mr [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract He was offered options to get the trailer back to U-Haul but none of the options were followed MsH [redacted] explained Mr [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our President for our Orlando Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for all Safemove Protection fees was issued on August 6, The refund should have already posted to her [redacted] account Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
The refund of $referenced by the U-Haul representative was to reimburse me for the moving services I had booked that were never providedDue to the business's failure to deliver on the guaranteed reservation that I had made, they stated that I would be compensated via a reduction in the rental cost for the additional expenses that I incurredThe representative I spoke with assured me that if I booked the movers last minute, I would receive a refund in the amount of $Their failure to deliver on the service that I booked placed me in an extremely difficult situation that required me to scramble in order to make last minute arrangements, and these arrangements were made because of the refund of $that I was guaranteedThe fact that they are now stating that there was no note about this conversation goes to show the utter disorganization and lack of regard for their customers that I experienced firsthand in using their services alreadyThe refund of $needs to be issued as I was promised
We were not able to reschedule as the vehicle the hitch was to be installed in was leaving for Georgia the next morning.They did very little to try and correct the installation at the time considering they were advised earlier of our arrival time for the install.The stress on my family caused by their actions is worth way more than $20.I still think that U-Haul should furish the hitcg/wiring harness and I will pay for installation at a facility in Georgia.THEIR RESPONSE IS TOTALLY UNACCEPTABLE FOR SUCH A LARGE BUSINESS.I will rent elseware in the future
February 26, Revdex.com ID#: [redacted] Thank you for forwarding Ms [redacted] s concerns to our office Unfortunately, from the information Ms [redacted] provided, we were not able to locate a contract or an E-Alert match Katelinn K [redacted] a Senior Customer Service Agent, has been in contact with Ms [redacted] by email requesting additional information in order to research her concerns further Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Lester Z***, our Field Manager for our Charlotte Regional Office, followed up on the information Mr [redacted] provided He informed our office he contacted Mr [redacted] and directed him to RepWest Insurance Company to file a claim for his loss Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Shawn W [redacted] , a Senior Customer Service Agent, followed up on the information [redacted] provided Shawn contacted [redacted] via email and by phone and advised him of a refund for the extra day charge, or $59.34, along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer The refund should post on [redacted] next Master Card credit card statement Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , a Customer Service Manager, followed up on the information Mr [redacted] providedPlease be advised that U-Haul implemented our E-Alert program that saves past rental information that have an outstanding debt owed to U-Haul This system is in place for the protection of our equipment to ensure all trucks and trailers land in the hands of customers who will fulfill all contract termsIn some cases a privately owned company may utilize a company card or some sort of company shared information to rent from U-Haul that may trigger a match in our system, which causes a rental to be denied if there is a past balance on a previous rentalMr [redacted] explained that at this time we found that the information we obtained from Mr [redacted] had a match with what we already had on file for [redacted] who has a past debt with U-HaulAlthough we are not holding Mr [redacted] liable for the debt, it is keeping him from taking advantage of U-Haul services until the debt is paid in fullThis is also a precautionary measure to ensure Ms [redacted] is not able to rent from U-Haul or a third party until her account is clearedWe would recommend Mr [redacted] suggest to Ms [redacted] that she contact U-Haul to settle her accountUntil then, Mr [redacted] will be denied a U-Haul rental.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
May 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Our records indicate the following email was sent to Ms [redacted] on April 25th: Hello Miss***, I am writing due to the compliant file that was reopenedWe show that you were given a free month from April to May as well as 20% for monthsThis is the best resolution we can offerI apologize for any inconvenienceThank You, Christopher Gorman SR Customer Service Agent ###-###-#### We also contacted [redacted] ***, our President for our Southern New Jersey Regional Office, regarding Ms***’s concernsHe informed our office he reviewed the repair history of the truck Ms [redacted] rented and believes Ms [redacted] may have had an issue getting the blinkers to work, however, they were functioning at cheprior to her rentalUpon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incidentOur GM that hooked up the auto-transport has been with U-Haul for over years and Mr [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 30, 2015Revdex.com ID#: 11008091U-Haul Ref#: 982882Thank you for your concern for our customer MsJ [redacted] Jacob Gross, our GM for our U-Haul Moving and Storage of Middletown, followed up on the information MsJohnson provided He informed our office the refund was issued back to her credit card and would post on her next credit card statement He also assured our office he gave MsJohnson a free month of storage.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Pa [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***[redacted] , our GM at our U-Haul Moving and Storage at [redacted] **., followed up on the information Ms [redacted] providedHe informed our office he attempted to speak to Ms [redacted] but the call went directly to her voicemailHe left a message explaining he issued her a refund for $as requestedShe should receive the check for $within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our President for our Oklahoma Regional Office, followed up on the information Mr [redacted] providedHe assured our office Mr [redacted] would be contacted and a refund issued as required Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
April 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Chad F*, our President for our San Fernando Valley Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] on April 5th and she asked if she could call him back MrF [redacted] never heard back and has also since left two messages on the 6th and 8th requesting a return call in order to personally address her concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] .Samuel L [redacted] , our GM for our U-Haul Moving and Storage at Fairmont Dr.,reviewed Ms [redacted] ’s most recent comments to your office He advised our office he spoke to Ms [redacted] on or about November 14th and explained she would be receiving a refund for $plus an additional $in the interest of customer good faith The refund was issued back to her Visa account and should post on her next credit card statement if not already MrL [redacted] mentioned her U-Box arrived days prior to her new guaranteed arrival date He also relayed he had been away from work for two days dealing with a personal family issue He attempted to pull her recorded calls but has not been able to retrieve them He assured our office he has gone above and beyond to help Ms [redacted] .We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] our Executive Assistant for our Western New York Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Good Afternoon Ms***, I am writing to you in regards to your Revdex.com File with your recent U-Haul rentalI do apologize for the customer service you received from our East Ridge Rd locationThis will not go ignored, we certainly will be addressing this issue with them and working to prevent this from happening with other customersI greatly appreciate you notifying us of this issue so that we can correct itI have already issued the refund of $for the fuel amount chargedThis has gone back to the card on file and you should see it within business daysOnce again I do apologize for the situation that arose [redacted] Executive Assistant U-Haul Coof Western New York [redacted] Victor, NY Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 18, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name appears on the rental agreement [redacted] , our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr [redacted] provided He informed our office a refund for $for two days later delivery was issued on August 24th The refund should post on his next Visa credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , Senior Staff for our Central Ontario Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and confirmed he was due a refund for $The refund was issued back to Mr***’s [redacted] account on December 19th and should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs*** [redacted] our Field Manager for our Clearwater Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mrs [redacted] contacted her on February 14thMs [redacted] attempted to discuss her concerns, however, her participation in the conversation was basically listening to Mrs***From what Mrs [redacted] relayed, Ms [redacted] concluded they were not happy with how the hitch looked on their vehicle and wanted it removedMs [redacted] stated they would be happy with removing the hitch but will not be able to refund for the labor to install the hitch, which was $If they wish to file a claim for damages, they will need to contact [redacted] and can be reached at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
April 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Patrick Keefe, our President for our Lower Hudson Valley Regional Office, reviewed Mr [redacted] ’ recent comments He has left several messages for Mr [redacted] He also explained not all calls are recorded The police were called by Mr [redacted] to the U-Haul location and we were advised not to rent to Mr [redacted] Mr [redacted] , however, was able to rent from our Nanuet U-Haul locationWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
December 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Rigo R [redacted] , our President for our Los Angeles West Regional Office, reviewed Ms [redacted] ’s recent commentsHe informed our office he is confident our U-Haul Center staff followed proper procedures when the tires on the truck Ms [redacted] rented were checked before and after her rentalHe also mentioned their decision in the matter remains the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
August 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Traci H [redacted] our GM for our U-Haul Moving and Storage of Anchorage, followed up on the information Mr [redacted] provided She informed our office that Mr [redacted] was on a highway that “U-Haul does not provide any roadside service on these roadways.”, which is listed on his contract He was offered options to get the trailer back to U-Haul but none of the options were followed MsH [redacted] explained Mr [redacted] was charged the fee to recover the trailer that was abandoned and this will not be refunded Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***[redacted] , our President for our Orlando Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for all Safemove Protection fees was issued on August 6, The refund should have already posted to her [redacted] account Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
The refund of $referenced by the U-Haul representative was to reimburse me for the moving services I had booked that were never providedDue to the business's failure to deliver on the guaranteed reservation that I had made, they stated that I would be compensated via a reduction in the rental cost for the additional expenses that I incurredThe representative I spoke with assured me that if I booked the movers last minute, I would receive a refund in the amount of $Their failure to deliver on the service that I booked placed me in an extremely difficult situation that required me to scramble in order to make last minute arrangements, and these arrangements were made because of the refund of $that I was guaranteedThe fact that they are now stating that there was no note about this conversation goes to show the utter disorganization and lack of regard for their customers that I experienced firsthand in using their services alreadyThe refund of $needs to be issued as I was promised
We were not able to reschedule as the vehicle the hitch was to be installed in was leaving for Georgia the next morning.They did very little to try and correct the installation at the time considering they were advised earlier of our arrival time for the install.The stress on my family caused by their actions is worth way more than $20.I still think that U-Haul should furish the hitcg/wiring harness and I will pay for installation at a facility in Georgia.THEIR RESPONSE IS TOTALLY UNACCEPTABLE FOR SUCH A LARGE BUSINESS.I will rent elseware in the future
February 26, Revdex.com ID#: [redacted] Thank you for forwarding Ms [redacted] s concerns to our office Unfortunately, from the information Ms [redacted] provided, we were not able to locate a contract or an E-Alert match Katelinn K [redacted] a Senior Customer Service Agent, has been in contact with Ms [redacted] by email requesting additional information in order to research her concerns further Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Lester Z***, our Field Manager for our Charlotte Regional Office, followed up on the information Mr [redacted] provided He informed our office he contacted Mr [redacted] and directed him to RepWest Insurance Company to file a claim for his loss Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Shawn W [redacted] , a Senior Customer Service Agent, followed up on the information [redacted] provided Shawn contacted [redacted] via email and by phone and advised him of a refund for the extra day charge, or $59.34, along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer The refund should post on [redacted] next Master Card credit card statement Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] , a Customer Service Manager, followed up on the information Mr [redacted] providedPlease be advised that U-Haul implemented our E-Alert program that saves past rental information that have an outstanding debt owed to U-Haul This system is in place for the protection of our equipment to ensure all trucks and trailers land in the hands of customers who will fulfill all contract termsIn some cases a privately owned company may utilize a company card or some sort of company shared information to rent from U-Haul that may trigger a match in our system, which causes a rental to be denied if there is a past balance on a previous rentalMr [redacted] explained that at this time we found that the information we obtained from Mr [redacted] had a match with what we already had on file for [redacted] who has a past debt with U-HaulAlthough we are not holding Mr [redacted] liable for the debt, it is keeping him from taking advantage of U-Haul services until the debt is paid in fullThis is also a precautionary measure to ensure Ms [redacted] is not able to rent from U-Haul or a third party until her account is clearedWe would recommend Mr [redacted] suggest to Ms [redacted] that she contact U-Haul to settle her accountUntil then, Mr [redacted] will be denied a U-Haul rental.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
May 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Our records indicate the following email was sent to Ms [redacted] on April 25th: Hello Miss***, I am writing due to the compliant file that was reopenedWe show that you were given a free month from April to May as well as 20% for monthsThis is the best resolution we can offerI apologize for any inconvenienceThank You, Christopher Gorman SR Customer Service Agent ###-###-#### We also contacted [redacted] ***, our President for our Southern New Jersey Regional Office, regarding Ms***’s concernsHe informed our office he reviewed the repair history of the truck Ms [redacted] rented and believes Ms [redacted] may have had an issue getting the blinkers to work, however, they were functioning at cheprior to her rentalUpon her return in Buford, GA no repairs were needed and the truck continued to be rented nearly every day since without incidentOur GM that hooked up the auto-transport has been with U-Haul for over years and Mr [redacted] is confident our GM would not have hooked up the auto-transport and dispatched it without checking the lights Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
December 30, 2015Revdex.com ID#: 11008091U-Haul Ref#: 982882Thank you for your concern for our customer MsJ [redacted] Jacob Gross, our GM for our U-Haul Moving and Storage of Middletown, followed up on the information MsJohnson provided He informed our office the refund was issued back to her credit card and would post on her next credit card statement He also assured our office he gave MsJohnson a free month of storage.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Pa [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer Ms***[redacted] , our GM at our U-Haul Moving and Storage at [redacted] **., followed up on the information Ms [redacted] providedHe informed our office he attempted to speak to Ms [redacted] but the call went directly to her voicemailHe left a message explaining he issued her a refund for $as requestedShe should receive the check for $within the next business days.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our President for our Oklahoma Regional Office, followed up on the information Mr [redacted] providedHe assured our office Mr [redacted] would be contacted and a refund issued as required Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
April 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Chad F
*, our President for our San Fernando Valley Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] on April 5th and she asked if she could call him back MrF [redacted] never heard back and has also since left two messages on the 6th and 8th requesting a return call in order to personally address her concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] .Samuel L [redacted] , our GM for our U-Haul Moving and Storage at Fairmont Dr.,reviewed Ms [redacted] ’s most recent comments to your office He advised our office he spoke to Ms [redacted] on or about November 14th and explained she would be receiving a refund for $plus an additional $in the interest of customer good faith The refund was issued back to her Visa account and should post on her next credit card statement if not already MrL [redacted] mentioned her U-Box arrived days prior to her new guaranteed arrival date He also relayed he had been away from work for two days dealing with a personal family issue He attempted to pull her recorded calls but has not been able to retrieve them He assured our office he has gone above and beyond to help Ms [redacted] .We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] our Executive Assistant for our Western New York Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Good Afternoon Ms***, I am writing to you in regards to your Revdex.com File with your recent U-Haul rentalI do apologize for the customer service you received from our East Ridge Rd locationThis will not go ignored, we certainly will be addressing this issue with them and working to prevent this from happening with other customersI greatly appreciate you notifying us of this issue so that we can correct itI have already issued the refund of $for the fuel amount chargedThis has gone back to the card on file and you should see it within business daysOnce again I do apologize for the situation that arose [redacted] Executive Assistant U-Haul Coof Western New York [redacted] Victor, NY Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 18, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name appears on the rental agreement [redacted] , our GM for our U-Haul Moving and Storage at Airport, followed up on the information Mr [redacted] provided He informed our office a refund for $for two days later delivery was issued on August 24th The refund should post on his next Visa credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , Senior Staff for our Central Ontario Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and confirmed he was due a refund for $The refund was issued back to Mr***’s [redacted] account on December 19th and should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs*** [redacted] our Field Manager for our Clearwater Regional Office, followed up on the information Mr [redacted] providedShe informed our office Mrs [redacted] contacted her on February 14thMs [redacted] attempted to discuss her concerns, however, her participation in the conversation was basically listening to Mrs***From what Mrs [redacted] relayed, Ms [redacted] concluded they were not happy with how the hitch looked on their vehicle and wanted it removedMs [redacted] stated they would be happy with removing the hitch but will not be able to refund for the labor to install the hitch, which was $If they wish to file a claim for damages, they will need to contact [redacted] and can be reached at ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International