August 25, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our Baltimore Regional Office, followed up on the information Mr [redacted] provided She advised our office she found Mr [redacted] changed his reservation on line and scheduled it She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr [redacted] because they found the telephone number listed for him to be wrong Even if our GM had spoken to Mr [redacted] he would have made the change to the reservation in his computer but in this case, Mr [redacted] changed and scheduled his reservation on line Our GM attempted to reach Mr [redacted] again but was unsuccessful Ms [redacted] relayed she found no reason that Mr [redacted] would be warranted a refund for the $Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did inform the representative who spoke with me that I would call her back in a few days, but in the meantime I have been credited back the $without my consentHad this resolution been offered back in August at the time of my complaint to the business, I would have been satisfied - however the five-month lag time has been extraordinarily frustratingBecause the full charge was for $788, and because I have made dutiful efforts to reach UHaul and resolve this with them directly, I respectfully request at least a $refund of the charges from UHaul Regards, *** [redacted]
January 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrH [redacted] I have issued a refund for the $Reservation Guarantee Fee in addition to a refund for the double charge of $ Both refunds were issued back to Mr Harkness’s Visa account and should post on his next credit card statement As we value MrHarkness as a customer, I emailed him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] U-Haul International
I still do not have my goods and was told that the next delivery date would be after the 12th which would charge me another unnecessary month of storageIn addition, although my assigned agent was Melissa A***, when I reached out to U-Haul I received no explanations or help from anyone I spoke withI was also told that Melissa A [redacted] was no longer assigned to my account, which I assumed was due to all of the issues I was havingThis apparently does not seem to be the case as she was either re-assigned or is now trying to take care of my case after a formal complaint was filedI was never contacted after about a delivery date, address, time, cost, etcThe times that I picked up the phone I would receive no answers and very rude and short responsesAt this point as I have mentioned to U-Haul, I just want my goods at the cost I was originally promised
May 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] David R***, our President for our Detroit Regional Office, reviewed Ms [redacted] recent comments He relayed a mutual agreement was made on the value of Ms [redacted] ’ missing items A refund for the cost she paid for storing with U-Haul was issued along with $for Safestor Protection Coverage and $3,for missing items Ms [redacted] agreed to sign a letter of release prior to collecting the settlement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Field Manager for our Tidewater Regional Office located in Portsmouth, VA, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] unfortunately we are unable to refund you on the fueling feePer your rental agreement there is a $per gallon plus a $fueling fee if the truck is returned below a1/of a tank of fuelAs far as any mechanical issues with the truck, that particular has rented about or more times in the last days with no reported issues by any other customer Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jason P***, our President for our Central Georgia Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for $ was issued back to Ms [redacted] ’s Visa account as an adjustment on her rental The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Hello Mr [redacted] , I have attempted to reach you via phone todayI have left you a voicemail with my contact infoPlease give me a call back at your earliest convenience Thank You Amber G [redacted] MCO - Executive Assistant U-Haul Coof Metro DC South Capitol St SW Washington, D.COffice: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jason I [redacted] , our Executive Assistant for our North Philadelphia Regional Office, followed up on the information Ms [redacted] provided He informed our office they are reaching out to Ms [redacted] to offer an apology and extend the Reservation Guarantee as requested Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
April 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] ’s concerns to our office RepWest Insurance Company advised our office Ms [redacted] reported a U-Haul truck was stolen from the dealer’s lot and crashed into her parked and unoccupied vehicleThe U-Haul dealer confirmed his store was broken into and the keys to a U-Haul truck were stolenRepWest explained the U-Haul truck was not under a valid contract at the time of lossU-Haul provides liability protection to the customer and/or authorized driver, as long as there is a valid contract in force at the time of lossHer claim was denied and the file was closedThe decision in the matter remains the same Thank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below U haul has refunded us 85$ and sent us a 75$ couponAlthough appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately 700$ with both rentalsi lost over 300$ in wageswe were stranded for almost hoursPLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflatedWe do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow outit was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us Regards, [redacted]
December 16, 2015Revdex.com ID#: [redacted] Thank you for your concern for our customer Mr [redacted] , our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Mr [redacted] provided He informed our office he issued a refund for days of $78.95, $for furniture pads and $for the utility dolly for a total refund of $ He relayed Mr [redacted] had the van for days instead of the days he was charged The refund should post on his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] ntU-Haul International
December 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Our Assistant GM at our Santa Barbara U-Haul Center reviewed Ms [redacted] ’s contract with her when she came into our CenterWe pointed out that the net paid that day was zeroWe also highlighted the area where it states the bank has placed a hold for $on her accountU-Haul will not charge/credit the card until the equipment is returned and the rental charges are calculatedOnly the hold may appear on Ms [redacted] ’s credit cardActual charges are not applied until the rental is complete and the contract is closed out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Dick Porter, our President for our Mississippi Regional Office, followed up on the information Ms [redacted] provided He informed our office he contacted Ms [redacted] and discussed her concerns He relayed he was sending her a $VIP Certificate she can apply to a move she was planning on making soon The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] My apologies for not responding soonerI did not see your previous email pertaining to my complaintThis matter/issue/complaint has NOT been resolvedIn fact, I am even more upset, frustrated, and concerned after reading the "Message from Business." Mr [redacted] has fabricated the truth in regards to my complaint(1) My changing units was due to me downsizing because I no longer needed a larger unit since the passing of my father(2) I had paid the additional $a month for hours access from the time I moved in 2/until the time I recently moved out in 5/I do have my receipts if proof is necessary(3) My originally complaint to the staff and site/office manager at the Lusher location was in 12/and not 04/in which Mr [redacted] indicated.Please advise me as to how I should follor pursuit this issue/complaintThis matter has NOT been resolved.Thanks, [redacted] Regards, [redacted]
I have reviewed the message but until today nothing had been returnedI did eventually have to call my bank and dispute the chargeAdditionally, I am so frustrated by UHaul and their managementI need compensation not only for the recent $ which was charged wrongfully but also for the mental frustration I am going through in dealing with themThey need to fix their systemI am also not the first customer to deal with thisI contacted some other people who also used Uboxes and went through same bad experienceThey were also not able to get any formal receipt of the payment they madeI had to deal with hours of customer care just to get a receipt for what I paid forAnd now again I have to dispute the charge of $How much time should I spend dealing with the mistakes made by UHaulDo they think that I do not have any other work?
Dear Sir/Madam,MrAnthony did call me on Saturday October the 8th and he was very courteous and he promised me that on Monday (October 10th), he will get on top of this and contact the rep west agent and get back to me sometimes during this past weekI called him Friday (October 14th), he informed me that nothing has happened yet and he is still waiting on the agent from rep west to call him back, and when she does, he will get back to meSo as of now, UHaul has not promised or agreed to pay for the damages to my vehicle and the situation is still as it was beforeIn the past weeks, my experience with uhaul was such that they are good with making me wait and wait and promising me that they will call and they never do, not sure if this is like the previous times when I tried to solve it with them directly.Thank you kindlySincerely,
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Pete S [redacted] , our President for our Connecticut Regional Office, reviewed Ms [redacted] ’s recent comments He relayed, according to our hoguidelines, Ms [redacted] ’s car could handle the 6Xtrailer He also mentioned Ms [redacted] ’s car is a vehicle with unknown miles and weather was in the 90-degree area That alone might have had an effect on vehicle After another review of the situation, MrS [redacted] advised our office, monetary reimbursement for vehicle repairs will not be offered We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Rainel G [redacted] , our President for our Miami Regional Office, reviewed Ms [redacted] ’s recent comments He informed our office he spoke to Ms [redacted] and offered his apology for the behavior of our CSR that spoke to her He advised her of a refund for $as an adjustment on her rental, thanked her for using U-Haul and provided his cell phone number in case she had other concerns The refund should post on her next Master Card credit card statementWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 25, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our Baltimore Regional Office, followed up on the information Mr [redacted] provided She advised our office she found Mr [redacted] changed his reservation on line and scheduled it She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr [redacted] because they found the telephone number listed for him to be wrong Even if our GM had spoken to Mr [redacted] he would have made the change to the reservation in his computer but in this case, Mr [redacted] changed and scheduled his reservation on line Our GM attempted to reach Mr [redacted] again but was unsuccessful Ms [redacted] relayed she found no reason that Mr [redacted] would be warranted a refund for the $Reservation Guarantee Fee.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did inform the representative who spoke with me that I would call her back in a few days, but in the meantime I have been credited back the $without my consentHad this resolution been offered back in August at the time of my complaint to the business, I would have been satisfied - however the five-month lag time has been extraordinarily frustratingBecause the full charge was for $788, and because I have made dutiful efforts to reach UHaul and resolve this with them directly, I respectfully request at least a $refund of the charges from UHaul Regards, *** [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, [redacted]
January 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrH [redacted] I have issued a refund for the $Reservation Guarantee Fee in addition to a refund for the double charge of $ Both refunds were issued back to Mr Harkness’s Visa account and should post on his next credit card statement As we value MrHarkness as a customer, I emailed him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer to help offset the inconvenience he experienced Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] U-Haul International
I still do not have my goods and was told that the next delivery date would be after the 12th which would charge me another unnecessary month of storageIn addition, although my assigned agent was Melissa A***, when I reached out to U-Haul I received no explanations or help from anyone I spoke withI was also told that Melissa A [redacted] was no longer assigned to my account, which I assumed was due to all of the issues I was havingThis apparently does not seem to be the case as she was either re-assigned or is now trying to take care of my case after a formal complaint was filedI was never contacted after about a delivery date, address, time, cost, etcThe times that I picked up the phone I would receive no answers and very rude and short responsesAt this point as I have mentioned to U-Haul, I just want my goods at the cost I was originally promised
May 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] David R***, our President for our Detroit Regional Office, reviewed Ms [redacted] recent comments He relayed a mutual agreement was made on the value of Ms [redacted] ’ missing items A refund for the cost she paid for storing with U-Haul was issued along with $for Safestor Protection Coverage and $3,for missing items Ms [redacted] agreed to sign a letter of release prior to collecting the settlement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] ***, our Field Manager for our Tidewater Regional Office located in Portsmouth, VA, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] unfortunately we are unable to refund you on the fueling feePer your rental agreement there is a $per gallon plus a $fueling fee if the truck is returned below a1/of a tank of fuelAs far as any mechanical issues with the truck, that particular has rented about or more times in the last days with no reported issues by any other customer Thank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jason P***, our President for our Central Georgia Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for $ was issued back to Ms [redacted] ’s Visa account as an adjustment on her rental The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Hello Mr [redacted] , I have attempted to reach you via phone todayI have left you a voicemail with my contact infoPlease give me a call back at your earliest convenience Thank You Amber G [redacted] MCO - Executive Assistant U-Haul Coof Metro DC South Capitol St SW Washington, D.COffice: ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Jason I [redacted] , our Executive Assistant for our North Philadelphia Regional Office, followed up on the information Ms [redacted] provided He informed our office they are reaching out to Ms [redacted] to offer an apology and extend the Reservation Guarantee as requested Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
April 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] ’s concerns to our office RepWest Insurance Company advised our office Ms [redacted] reported a U-Haul truck was stolen from the dealer’s lot and crashed into her parked and unoccupied vehicleThe U-Haul dealer confirmed his store was broken into and the keys to a U-Haul truck were stolenRepWest explained the U-Haul truck was not under a valid contract at the time of lossU-Haul provides liability protection to the customer and/or authorized driver, as long as there is a valid contract in force at the time of lossHer claim was denied and the file was closedThe decision in the matter remains the same Thank you for bringing this matter to our attention and allowing us to offer a responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below U haul has refunded us 85$ and sent us a 75$ couponAlthough appreciated we strongly feel that this is inadequate given the rentals fees paid by us equal approximately 700$ with both rentalsi lost over 300$ in wageswe were stranded for almost hoursPLus I had to do most of the repair myself and use my own jack..not to mention the gross negligence of the tires being Dangerously overinflatedWe do have pictures of the overinflated tires that were taken at the service garage, as well as pictures of the blow outit was our sincere hope that Uhaul would make a real effort to compensate us and not this pittance that is somewhat insulting...We feel that at least half of our rental, plus the insurance fee from the first rental should be refunded to us Regards, [redacted]
December 16, 2015Revdex.com ID#: [redacted] Thank you for your concern for our customer Mr [redacted] , our Area Field Manager for our West Central Colorado Regional Office, followed up on the information Mr [redacted] provided He informed our office he issued a refund for days of $78.95, $for furniture pads and $for the utility dolly for a total refund of $ He relayed Mr [redacted] had the van for days instead of the days he was charged The refund should post on his next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] ntU-Haul International
December 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Our Assistant GM at our Santa Barbara U-Haul Center reviewed Ms [redacted] ’s contract with her when she came into our CenterWe pointed out that the net paid that day was zeroWe also highlighted the area where it states the bank has placed a hold for $on her accountU-Haul will not charge/credit the card until the equipment is returned and the rental charges are calculatedOnly the hold may appear on Ms [redacted] ’s credit cardActual charges are not applied until the rental is complete and the contract is closed out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Dick Porter, our President for our Mississippi Regional Office, followed up on the information Ms [redacted] provided He informed our office he contacted Ms [redacted] and discussed her concerns He relayed he was sending her a $VIP Certificate she can apply to a move she was planning on making soon The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] My apologies for not responding soonerI did not see your previous email pertaining to my complaintThis matter/issue/complaint has NOT been resolvedIn fact, I am even more upset, frustrated, and concerned after reading the "Message from Business." Mr [redacted] has fabricated the truth in regards to my complaint(1) My changing units was due to me downsizing because I no longer needed a larger unit since the passing of my father(2) I had paid the additional $a month for hours access from the time I moved in 2/until the time I recently moved out in 5/I do have my receipts if proof is necessary(3) My originally complaint to the staff and site/office manager at the Lusher location was in 12/and not 04/in which Mr [redacted] indicated.Please advise me as to how I should follor pursuit this issue/complaintThis matter has NOT been resolved.Thanks, [redacted] Regards, [redacted]
I have reviewed the message but until today nothing had been returnedI did eventually have to call my bank and dispute the chargeAdditionally, I am so frustrated by UHaul and their managementI need compensation not only for the recent $ which was charged wrongfully but also for the mental frustration I am going through in dealing with themThey need to fix their systemI am also not the first customer to deal with thisI contacted some other people who also used Uboxes and went through same bad experienceThey were also not able to get any formal receipt of the payment they madeI had to deal with hours of customer care just to get a receipt for what I paid forAnd now again I have to dispute the charge of $How much time should I spend dealing with the mistakes made by UHaulDo they think that I do not have any other work?
Dear Sir/Madam,MrAnthony did call me on Saturday October the 8th and he was very courteous and he promised me that on Monday (October 10th), he will get on top of this and contact the rep west agent and get back to me sometimes during this past weekI called him Friday (October 14th), he informed me that nothing has happened yet and he is still waiting on the agent from rep west to call him back, and when she does, he will get back to meSo as of now, UHaul has not promised or agreed to pay for the damages to my vehicle and the situation is still as it was beforeIn the past weeks, my experience with uhaul was such that they are good with making me wait and wait and promising me that they will call and they never do, not sure if this is like the previous times when I tried to solve it with them directly.Thank you kindlySincerely,
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Pete S [redacted] , our President for our Connecticut Regional Office, reviewed Ms [redacted] ’s recent comments He relayed, according to our hoguidelines, Ms [redacted] ’s car could handle the 6Xtrailer He also mentioned Ms [redacted] ’s car is a vehicle with unknown miles and weather was in the 90-degree area That alone might have had an effect on vehicle After another review of the situation, MrS [redacted] advised our office, monetary reimbursement for vehicle repairs will not be offered We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Rainel G [redacted] , our President for our Miami Regional Office, reviewed Ms [redacted] ’s recent comments He informed our office he spoke to Ms [redacted] and offered his apology for the behavior of our CSR that spoke to her He advised her of a refund for $as an adjustment on her rental, thanked her for using U-Haul and provided his cell phone number in case she had other concerns The refund should post on her next Master Card credit card statementWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International