May 30, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Larry B***, our President for our South Puget Sound Regional Office, followed up on the information Mr [redacted] provided He informed our office Mr [redacted] ’s U-Boxes are at the Old Door to Door Kent, WA location The boxes are prepped and ready to ship.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
February 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** Richard H***, our Executive Assistant for our Ohio Regional Office, reviewed Mr***’s recent letter to your office He advised our office their decision in the matter has not changed He also added that Mr [redacted] willingly signed a release in exchange for monetary reimbursement as noted in my original response on February 8th No further reimbursement or assistance will be forthcoming We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our President for our Saint Louis Regional Office, reviewed Ms [redacted] ’s recent comments He relayed the facts of the situation are as stated previously in my response to your office on June 14th Our GM did not fabricate any of the information as Ms [redacted] alleges in her reply Please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International [redacted] Senior Agent, Customer ServiceU-Haul InternationalCell ###-###-####
June 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Our records indicate a refund for $was issued back to Mr [redacted] ’s Visa account on May 5, The refund should have already posted to his credit card Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr [redacted] and Mr*** [redacted] our Executive Assistant for our Central Alabama Regional Office, reviewed Mr***’s recent commentsIn the interest of customer good faith, Mr [redacted] relayed a refund for $was issued back to the [redacted] account listed on the rental agreementThe refund should post on their next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 10, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name is on the rental agreement.Jared M***, our President for our Central New Jersey Regional Office, followed up on the information Ms [redacted] providedHe informed our office he will issue a refund for $back to the credit card listed on the contract and will look into the overdraft fees as well.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, everything you have just stated is neither here, nor there The $gift card as stated to your company and to [redacted] ***, was given as courtesy for an entirely different reason (gas issue), something reported to uhaul at an entirely different time My refund is still expected and well-deserved The fact of the matter here is that I was promised a refund by a worker claiming to have the name of " [redacted] " over one month ago now It is Your duty as a business to follow through with Your promises and leave the customer happy, not disgusted What you should be doing, is going through a list of all "undocumented" calls that I have made and have sit-down conversations with each and every employee so that you guys can operate on the same page in the future As far as your vehicle, maybe it worked for the next renter as a result of the lack of fluid in which me and passerbys had to put into that truck on the 26th of DecemberHmm? I would like to ask for my entire refund one more time, if not at this point because I was promised one and didn't know any better, then for the runaround and time that I have now had to spend on this matter Perhaps for the disrespectful and unprofessional manner in which Ms [redacted] spoke to my wife, or how she continuously hung up the phone on us and still will to this day I would truly hate to have to make negative posts about your company or have small-claims become involved Please take care of this error and lets end this now Thanks Regards, [redacted]
July 7, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] provided He explained [redacted] is the name of the storage agreement for *** *** Ms [redacted] is MsSmith’s mother Ms [redacted] was given a #key when she moved into the unit A #key can be used to open any unit Our customer is then required to place their own disc lock to secure their unit, which Ms [redacted] did not do when she initially moved in We had another customer that moved in and was given a #key for Unit [redacted] but went into Unit [redacted] in error All parties involved met at the U-Haul Center and will meet back again to sort out their possessions If items are missing, they are aware a claim with RepWest Insurance Company will need to be filed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Tell us why hereJune 27, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Elijah M [redacted] Marketing Company President, reached out to our customer and refunded $b [redacted] to her card, he also provided her with $in VIP certificatesMs [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us MrM [redacted] also counseled his general manager so there will be no further occurrences Our VIP certificates can be used for any of the following services or productsTruck and trailer rentals, including pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, p***ing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Penny S [redacted] Executive AssistantU-Haul International
August 20, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] Regional Office, followed up on the information Mr [redacted] provided He informed our office our GM for our U-Haul location involved offered his apology to Mr [redacted] for the inconvenience him and his family experienced He also explained he issued him a refund for the $Reservation Guarantee Fee back to his [redacted] account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she left a message for Mrand Mrs [redacted] offering her apology for the inconvenience they experienced and requested a return callAs we value Mrand Mrs [redacted] as customers, Ms [redacted] sent them a VIP Certificate to cover their next months rent on their storage unitShe hopes to hear from them soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI feel they are stalling this decision Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called Ms [redacted] yesterday (1/20/2015) She was not available I was told she would call me back She never did.I don't know what she means that I disputed a charge and will not get a refund of the money U-Haul owes me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was also a difference in price for dropping in Big Spring versus Lubbock and that money has not been refunded back to us as well if this ammount is refunded which is around dollars it would resolve the situation Regards, [redacted]
May 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and investigated the situationShe issued a refund for $back to Ms [redacted] ’s Master Card account, which should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 28, 2016Subject: Revdex.com ID#: [redacted] [redacted] ***U-Haul Reference id: [redacted] Thank you for the follow up and updateMsElizabeth did contact me on June 26th (Sunday) about the the 192.50$ error but no refund was received on my end as of Wednesday (June 29th)Moreover; No mention to the damages to my furnitures caused by the movinghelp.com reccomendeded and advertised by U-Haul.Sincerely; [redacted] ( [redacted] ***)
October 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***[redacted] , our President for our Orlando Regional Office, reviewed Ms***’s recent comments He informed our office, although he feels we are not responsible for the damage, he has since contacted Ms [redacted] and will pay the claim in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, M [redacted]
June 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Jodie L***, our Traffic Manager for our Southern Minnesota Regional Office, followed up on the information Ms [redacted] providedShe informed our office she contacted Ms [redacted] and advised her of a refund for one month rent as well as issued her a VIP Certificate to put towards the delivery chargeMsL [redacted] was also working on an earlier deliveryOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
thier response only address the late charge, I want to be able to send my payment to thier regional office or to Paul K [redacted] so I will not no longer endure this unnecessary harassment from Laura B [redacted] the manager at my laurel, I pay my bill every month and just because she wants control of my checking account I have do endure the emails that I feel is very unnecessary and waste of timeVery ugly and unacceptable business practice on thier part
May 30, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Larry B***, our President for our South Puget Sound Regional Office, followed up on the information Mr [redacted] provided He informed our office Mr [redacted] ’s U-Boxes are at the Old Door to Door Kent, WA location The boxes are prepped and ready to ship.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
February 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** Richard H***, our Executive Assistant for our Ohio Regional Office, reviewed Mr***’s recent letter to your office He advised our office their decision in the matter has not changed He also added that Mr [redacted] willingly signed a release in exchange for monetary reimbursement as noted in my original response on February 8th No further reimbursement or assistance will be forthcoming We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our President for our Saint Louis Regional Office, reviewed Ms [redacted] ’s recent comments He relayed the facts of the situation are as stated previously in my response to your office on June 14th Our GM did not fabricate any of the information as Ms [redacted] alleges in her reply Please be advised our decision in the matter remains the same We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International [redacted] Senior Agent, Customer ServiceU-Haul InternationalCell ###-###-####
June 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Our records indicate a refund for $was issued back to Mr [redacted] ’s Visa account on May 5, The refund should have already posted to his credit card Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr [redacted] and Mr*** [redacted] our Executive Assistant for our Central Alabama Regional Office, reviewed Mr***’s recent commentsIn the interest of customer good faith, Mr [redacted] relayed a refund for $was issued back to the [redacted] account listed on the rental agreementThe refund should post on their next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
August 10, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name is on the rental agreement.Jared M***, our President for our Central New Jersey Regional Office, followed up on the information Ms [redacted] providedHe informed our office he will issue a refund for $back to the credit card listed on the contract and will look into the overdraft fees as well.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, everything you have just stated is neither here, nor there The $gift card as stated to your company and to [redacted] ***, was given as courtesy for an entirely different reason (gas issue), something reported to uhaul at an entirely different time My refund is still expected and well-deserved The fact of the matter here is that I was promised a refund by a worker claiming to have the name of " [redacted] " over one month ago now It is Your duty as a business to follow through with Your promises and leave the customer happy, not disgusted What you should be doing, is going through a list of all "undocumented" calls that I have made and have sit-down conversations with each and every employee so that you guys can operate on the same page in the future As far as your vehicle, maybe it worked for the next renter as a result of the lack of fluid in which me and passerbys had to put into that truck on the 26th of DecemberHmm? I would like to ask for my entire refund one more time, if not at this point because I was promised one and didn't know any better, then for the runaround and time that I have now had to spend on this matter Perhaps for the disrespectful and unprofessional manner in which Ms [redacted] spoke to my wife, or how she continuously hung up the phone on us and still will to this day I would truly hate to have to make negative posts about your company or have small-claims become involved Please take care of this error and lets end this now Thanks Regards, [redacted]
July 7, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] provided He explained [redacted] is the name of the storage agreement for *** *** Ms [redacted] is MsSmith’s mother Ms [redacted] was given a #key when she moved into the unit A #key can be used to open any unit Our customer is then required to place their own disc lock to secure their unit, which Ms [redacted] did not do when she initially moved in We had another customer that moved in and was given a #key for Unit [redacted] but went into Unit [redacted] in error All parties involved met at the U-Haul Center and will meet back again to sort out their possessions If items are missing, they are aware a claim with RepWest Insurance Company will need to be filed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Tell us why hereJune 27, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Elijah M [redacted] Marketing Company President, reached out to our customer and refunded $b [redacted] to her card, he also provided her with $in VIP certificatesMs [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us MrM [redacted] also counseled his general manager so there will be no further occurrences Our VIP certificates can be used for any of the following services or productsTruck and trailer rentals, including pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, p***ing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Penny S [redacted] Executive AssistantU-Haul International
August 20, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our President for our [redacted] Regional Office, followed up on the information Mr [redacted] provided He informed our office our GM for our U-Haul location involved offered his apology to Mr [redacted] for the inconvenience him and his family experienced He also explained he issued him a refund for the $Reservation Guarantee Fee back to his [redacted] account The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she left a message for Mrand Mrs [redacted] offering her apology for the inconvenience they experienced and requested a return callAs we value Mrand Mrs [redacted] as customers, Ms [redacted] sent them a VIP Certificate to cover their next months rent on their storage unitShe hopes to hear from them soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI feel they are stalling this decision Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I called Ms [redacted] yesterday (1/20/2015) She was not available I was told she would call me back She never did.I don't know what she means that I disputed a charge and will not get a refund of the money U-Haul owes me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was also a difference in price for dropping in Big Spring versus Lubbock and that money has not been refunded back to us as well if this ammount is refunded which is around dollars it would resolve the situation Regards, [redacted]
May 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] and Maine Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and investigated the situationShe issued a refund for $back to Ms [redacted] ’s Master Card account, which should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 28, 2016Subject: Revdex.com ID#: [redacted] [redacted] ***U-Haul Reference id: [redacted] Thank you for the follow up and updateMsElizabeth did contact me on June 26th (Sunday) about the the 192.50$ error but no refund was received on my end as of Wednesday (June 29th)Moreover; No mention to the damages to my furnitures caused by the movinghelp.com reccomendeded and advertised by U-Haul.Sincerely; [redacted] ( [redacted] ***)
October 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***[redacted] , our President for our Orlando Regional Office, reviewed Ms***’s recent comments He informed our office, although he feels we are not responsible for the damage, he has since contacted Ms [redacted] and will pay the claim in order to bring closure.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, M [redacted]
June 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Jodie L***, our Traffic Manager for our Southern Minnesota Regional Office, followed up on the information Ms [redacted] providedShe informed our office she contacted Ms [redacted] and advised her of a refund for one month rent as well as issued her a VIP Certificate to put towards the delivery chargeMsL [redacted] was also working on an earlier deliveryOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
thier response only address the late charge, I want to be able to send my payment to thier regional office or to Paul K [redacted] so I will not no longer endure this unnecessary harassment from Laura B [redacted] the manager at my laurel, I pay my bill every month and just because she wants control of my checking account I have do endure the emails that I feel is very unnecessary and waste of timeVery ugly and unacceptable business practice on thier part