September 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** Jim B***, our President for our Western Massachusetts and Vermont Regional Office, reviewed Mr***’s recent comments He informed our office, in an effort to bring closure, he issued Mr [redacted] a refund for $as an adjustment on his rental The refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this issue is ot resolvedthey took my money I paid all that was due and they still took my things I do not have a truck to move my thingsthat is why I rented a u-haulthey have my things and want me to come and get them I can not the storage unit they have is to far from my homethey need to bring me my thingsi paid for the day they took the truck in the morning I did not have it to take the things offand I want 8,o oo dollars to replace the things I lostthis is robberythey are thieves Regards, [redacted]
May 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] providedShe asked that we inform your office she has been in contact with Mr [redacted] and is currently working with him to get the answers he deserves Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Bob M***, our President for our Tampa Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for $was issued for a truck rental to move her items out of the U-Box to her new home Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Rich C***, our President for our Tidewater Regional Office, followed up on the information Mr [redacted] provided with our CSR at our U-Haul Moving and Storage at Downtown locationHe has also been in contact with Mr [redacted] by phone and recently received an email from him offering to settle the damage for $Although our CSR relayed the damage was not there when Mr [redacted] rented the truck, MrC [redacted] is willing to work with both our store and Mr [redacted] on a resolution and is waiting to hear back from our CSRHe will then be back in touch with Mr [redacted] if not alreadyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
I urge you to think beyond the notes and employ individual discernment when evaluating my caseThe truth of the matter is it was not functioning mechanically exact during the night it was in my possessionI endured several less than professional debate session with the employees of this company and it was made clear that the tow truck company did not transcribe or maintain accurate notes and that seems all that you are going off of to make a decisionThe fact that he tried to get the equipment to work properly and it did not seems to be missing from the notesThe fact the he had to resort to jumping up/down on the bumper of the Uhaul truck and the occurrence of me physically pulling the piece equipment in the opposite direction while he jumped up/down to create enough man made pressure to get the two to detach seems to be missing from the notesInstead of simply taking the customer's account of the situation into consideration, you are choosing to make a decision based on poorly documented informationYour Uhaul expert came out and could not get the equipment to function, how does that translate to it working properly THAT night? What happened THAT night, is after all, what is in questionIt's great that it did not glitch the one time you tested it, but that does not negate the fact that it simply was not functioning correctly the evening it was with me and your roadside assistantI know how to operate the auto trailer as this was not the first time I've rented this equipment from UhaulI find it very disappointing that I've spent over $dollars with this company during my two moves and you're fighting with me over such a small amount of moneyThe customer service issues alone merit the refund at this pointIf you read the entire story of what happened that night instead of focusing on incomplete notes there is no way a rational person can come to the conclusion that the equipment was working perfectlyPlease do the right thing by your customers
August 9, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Alissa N***, our President for our Akron Regional Office, followed up on the information Ms [redacted] providedShe informed our office her Field Manager, Ethan M [redacted] , sent Ms [redacted] the following email in response:Greetings Ms***, My name is Ethan M [redacted] I’m the Field Relief Manager for the region that handles the North Canton branchI have reviewed your dispute, which states that the employee that processed your rental dispatched kept an extra $of your cashI have found no evidence to support this claimI first started with the closing statements for the night of your rentalThe store did not close with an overage like we would see if extra cash was kept in one of the store drawersI then pulled up camera footage of the counter for that dayThe video shows you approaching the counter with another ladyYou then counted out cash to the representative, he processed your contract, then handed change back to youThe video shows him reaching into the 100’s part of the cash drawer for changeYou then proceeded to count the change in front of the representative and then returned the change to its envelope in your filing bagIf you have any other issues or concerns, you can send them directly to me at this email addressif you’d like to speka with me over the phone, I will be at the North Canton office for most of the weekTheir phone number is 330-818-Ethan M [redacted] MCO Field Relief ManagerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received my refund of $on my cardThank you and I consider this complaint resolved Regards, [redacted] ***
The undersigned do not accept the conclusion or statements noted by U-Hall corpThe damage was caused by incorrect packaging of the item by U-Hall, this was stated in the papers given to the companySecondly, MrJim R [redacted] of the receiving company stated the following "To be brutally honest, the machine was simply terribly packed" This can be verified by MrR [redacted] ( [redacted] ).I am in possession of the e-mail containing said statementhence, thestatements by u-Hall are not valid, they are simply efforts to avoid their ineptness and total responsibilityIt may be necessary to file a claim in small claim court and see what the 'judge' has to say.I am an individual of character, fair play and justice..their reply does not answer the questiimproper packingI stand ready for the next step.Thanks, [redacted] ***
January 29, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] .Gavin ***, a Customer Service Representative, contacted Ms [redacted] to discuss the recent information she sent your office Ms [redacted] at first stated she had no knowledge of the rebuttal and had no idea why your office sent us the rebuttal statement Mr [redacted] attempted to explain the call recordings but with every mention he made that disproved her claims, she would become upset and change the subject to another problem she ran into, only to come back to try and readdress the problem Mr [redacted] had already tried to explain She had no interest in the proof Mr [redacted] provided from the recorded calls to explain how we reached our decision Ms [redacted] eventually agreed to have the recorded calls sent to her for review Mr [redacted] relayed to her that unless she finds a mistake in communication, our decision remains the same Ms [redacted] will be back in contact with Mr [redacted] after she reviews the calls.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria [redacted] Executive AssistantU-Haul International
January 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Alisa K***, our GM for our U-Haul of Farmington Hills, followed up on the information Ms [redacted] provided She has been in contact with Ms [redacted] by email Her most recent email is as follows dated January 4th:Thank you for getting back to meI would like to apologized for the issues that you have had with our company and moving helpI would also like to ask if you got my email with the receipts that I sent you last week? I am just trying to figure were the issue with your move started? And how can I help you make it better? Your original reservation was set up for storage only and that was what the $That was for month of storage and the delivery of the boxes to your address in Ypsilanti, MIYou also ended up adding the $per a box coverageBy the time we picked up your UBoxes on 11/and shipped them out you were going into your second month as the UBoxes were delivered on 10/I remember speaking to you about the shipping charges as you wanted to know how much it would be to ship boxes instead of The price I quoted you for UBoxes to be shipped to CA was $Your ended up using the 5th box so that made the new shipping total $I have received the letter you wrote to the Revdex.comI have spoken to the reps for the moving helpers alsoI have got all the charges that you were charged for the moving helpersThe first one was a charge of $on 2/16, this was refunded on 12/as different refunds of $150, $and $The next charge was for $on 12/this one is still showing as a charge and the reps from moving help said you would have to call them to get this one refundedTheir number is 866-748-The next one is a charge of $on 12/and this has also been refunded in different refunds of $90, $5.95, and $The next charge is $on 12/and this one was select to be used as a certificate and you would have to go into your moving help account and select it to be issued as a refund to the card instead of a certificateThe next one was a pending of $and this was just pending and was never actually charged, if it has not been refunded yet you would just need to call your bank and give them the authorization code and they should release itAnd the final charge that I have found is for $on 12/and this one you would also need to give authorization code to have them release it if it has not been releasedPlease let me know if you feel that the above information is not helpful.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer [redacted] .Our records indicatea credit of $was refunded to Mr, [redacted] credit card on7/22/15.The credit shouldappear on Mr [redacted] next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for themThank you for bringing this matter to ourattention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-haul International
January 25, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] John H [redacted] our President for our Atlanta West Regional Office, followed up on the information Mr [redacted] provided He informed our office our GM for our U-Haul at Fulton Industrial spoke to Mr [redacted] and offered his apology MrH [redacted] acknowledged we dropped the ball with the cleanliness, but this U-Haul trailer is still very road worthy Mr [redacted] was in fact called due to the change of equipment size but we could not reach him Our Traffic Department spoke to our GM about this after they could not contact Mr [redacted] and suggested if the 5Xtrailer was not large enough that they could locate a 6X12, although further away MrH [redacted] stated this was not a “bait and switch” and they in fact did their best to accommodate Mr [redacted] The refund for $40.61, which is a full refund for the trailer as an adjustment on his rental, should post on Mr [redacted] next M [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted] Executive AssistantU-Haul International
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Our apologies to Ms [redacted] for the issues she encounteredAfter reviewing the call in question we found that the sale agent had promised a truck in the morning for Ms [redacted] I have submitted a check request for $50.00, to fulfill our reservation guarantee program, for our equipment not being available as agreed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very confused about the reply from U-haul In their response Uhaul indicates that we provided payment code to the movers and that our case is resolved with themHowever this is not trueWe provided the code because we were being threatened by the movers unless we provided paymentThe safest resolution would be to provide the code and dispute after the fact I am a single female and did not feel safe arguing with two grown men about paymentEspecially because they threatened meUhaul is taking the perspective that we paid them so it is not uhaul a responsibility but that's not rightThe moving issues occurred in part because Uhaul did not have a double trailer available even though that is what was needed for our two uboxesUhaul had advance notice of our move and did not have the appropriate equipment for us to complete the move timelyAs a result, the movers were late and we had to reschedule for another day- costing us additional feesI did not want to pay the movers but I was threatened and gave the payment code because there was no other resolution Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, I still stand by my original complaint even though I have been offered an $voucherThis does not resolve the fact that employee from this location represented and promised special pricing for us which was not trueIf UHaul values its customers, then employees that mis state, misrepresent and offer discounts they cannot deliver, should not be working there at allThat to me is dishonestyI do not plan to use this location anymoreThis was the second year renting from this locationWe have been customers for over years Regards, [redacted]
March 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** Ryan C [redacted] , our GM for our U-Haul Moving and Storage of Hamilton, reviewed Ms***’ recent comments and sent her another email in response: [redacted] , Sorry about the issues your having with login in to the systemI am putting a vip on your account for the dollarsWould you like to go on autopay to help with this issue? You can also call in and pay at no chargeThanks, Ryan C [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] whose name is on the rental agreement Zakery H***, our GM for our U-Haul Moving and Storage of Albany, followed up on the information Mr*** provided He informed our office he left a message for Mr [redacted] regarding the return policy for U-Haul equipment and provided his telephone number for a call back to discuss his concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Gm for our U-Haul of [redacted] , followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] on or about March 10th to obtain additional information and advise her that the charges had been corrected and a refund for $was issued back to her Visa accountThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 4, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Our Equipment Recovery Department followed up on the information Mr [redacted] provided Mr [redacted] was originally charged for two tolls from Toll-By-Plate at $each toll plus the $ administration fee per contract for any tolls that are received by Equipment Recovery We just received billing from Miami-Dade Expressway (MDX) for additional tolls Since Mr [redacted] already paid the administration fee, the balance for the DMX tolls due is $ We bill our customer as soon as we receive billing from the jurisdictions, but because it was two different tolling agencies, we were billed at separate times.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
September 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** Jim B***, our President for our Western Massachusetts and Vermont Regional Office, reviewed Mr***’s recent comments He informed our office, in an effort to bring closure, he issued Mr [redacted] a refund for $as an adjustment on his rental The refund should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this issue is ot resolvedthey took my money I paid all that was due and they still took my things I do not have a truck to move my thingsthat is why I rented a u-haulthey have my things and want me to come and get them I can not the storage unit they have is to far from my homethey need to bring me my thingsi paid for the day they took the truck in the morning I did not have it to take the things offand I want 8,o oo dollars to replace the things I lostthis is robberythey are thieves Regards, [redacted]
May 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] providedShe asked that we inform your office she has been in contact with Mr [redacted] and is currently working with him to get the answers he deserves Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Bob M***, our President for our Tampa Regional Office, followed up on the information Ms [redacted] provided He informed our office a refund for $was issued for a truck rental to move her items out of the U-Box to her new home Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Rich C***, our President for our Tidewater Regional Office, followed up on the information Mr [redacted] provided with our CSR at our U-Haul Moving and Storage at Downtown locationHe has also been in contact with Mr [redacted] by phone and recently received an email from him offering to settle the damage for $Although our CSR relayed the damage was not there when Mr [redacted] rented the truck, MrC [redacted] is willing to work with both our store and Mr [redacted] on a resolution and is waiting to hear back from our CSRHe will then be back in touch with Mr [redacted] if not alreadyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
I urge you to think beyond the notes and employ individual discernment when evaluating my caseThe truth of the matter is it was not functioning mechanically exact during the night it was in my possessionI endured several less than professional debate session with the employees of this company and it was made clear that the tow truck company did not transcribe or maintain accurate notes and that seems all that you are going off of to make a decisionThe fact that he tried to get the equipment to work properly and it did not seems to be missing from the notesThe fact the he had to resort to jumping up/down on the bumper of the Uhaul truck and the occurrence of me physically pulling the piece equipment in the opposite direction while he jumped up/down to create enough man made pressure to get the two to detach seems to be missing from the notesInstead of simply taking the customer's account of the situation into consideration, you are choosing to make a decision based on poorly documented informationYour Uhaul expert came out and could not get the equipment to function, how does that translate to it working properly THAT night? What happened THAT night, is after all, what is in questionIt's great that it did not glitch the one time you tested it, but that does not negate the fact that it simply was not functioning correctly the evening it was with me and your roadside assistantI know how to operate the auto trailer as this was not the first time I've rented this equipment from UhaulI find it very disappointing that I've spent over $dollars with this company during my two moves and you're fighting with me over such a small amount of moneyThe customer service issues alone merit the refund at this pointIf you read the entire story of what happened that night instead of focusing on incomplete notes there is no way a rational person can come to the conclusion that the equipment was working perfectlyPlease do the right thing by your customers
August 9, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Alissa N***, our President for our Akron Regional Office, followed up on the information Ms [redacted] providedShe informed our office her Field Manager, Ethan M [redacted] , sent Ms [redacted] the following email in response:Greetings Ms***, My name is Ethan M [redacted] I’m the Field Relief Manager for the region that handles the North Canton branchI have reviewed your dispute, which states that the employee that processed your rental dispatched kept an extra $of your cashI have found no evidence to support this claimI first started with the closing statements for the night of your rentalThe store did not close with an overage like we would see if extra cash was kept in one of the store drawersI then pulled up camera footage of the counter for that dayThe video shows you approaching the counter with another ladyYou then counted out cash to the representative, he processed your contract, then handed change back to youThe video shows him reaching into the 100’s part of the cash drawer for changeYou then proceeded to count the change in front of the representative and then returned the change to its envelope in your filing bagIf you have any other issues or concerns, you can send them directly to me at this email addressif you’d like to speka with me over the phone, I will be at the North Canton office for most of the weekTheir phone number is 330-818-Ethan M [redacted] MCO Field Relief ManagerOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I received my refund of $on my cardThank you and I consider this complaint resolved Regards, [redacted] ***
The undersigned do not accept the conclusion or statements noted by U-Hall corpThe damage was caused by incorrect packaging of the item by U-Hall, this was stated in the papers given to the companySecondly, MrJim R [redacted] of the receiving company stated the following "To be brutally honest, the machine was simply terribly packed" This can be verified by MrR [redacted] ( [redacted] ).I am in possession of the e-mail containing said statementhence, thestatements by u-Hall are not valid, they are simply efforts to avoid their ineptness and total responsibilityIt may be necessary to file a claim in small claim court and see what the 'judge' has to say.I am an individual of character, fair play and justice..their reply does not answer the questiimproper packingI stand ready for the next step.Thanks, [redacted] ***
January 29, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] .Gavin ***, a Customer Service Representative, contacted Ms [redacted] to discuss the recent information she sent your office Ms [redacted] at first stated she had no knowledge of the rebuttal and had no idea why your office sent us the rebuttal statement Mr [redacted] attempted to explain the call recordings but with every mention he made that disproved her claims, she would become upset and change the subject to another problem she ran into, only to come back to try and readdress the problem Mr [redacted] had already tried to explain She had no interest in the proof Mr [redacted] provided from the recorded calls to explain how we reached our decision Ms [redacted] eventually agreed to have the recorded calls sent to her for review Mr [redacted] relayed to her that unless she finds a mistake in communication, our decision remains the same Ms [redacted] will be back in contact with Mr [redacted] after she reviews the calls.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria [redacted] Executive AssistantU-Haul International
January 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Alisa K***, our GM for our U-Haul of Farmington Hills, followed up on the information Ms [redacted] provided She has been in contact with Ms [redacted] by email Her most recent email is as follows dated January 4th:Thank you for getting back to meI would like to apologized for the issues that you have had with our company and moving helpI would also like to ask if you got my email with the receipts that I sent you last week? I am just trying to figure were the issue with your move started? And how can I help you make it better? Your original reservation was set up for storage only and that was what the $That was for month of storage and the delivery of the boxes to your address in Ypsilanti, MIYou also ended up adding the $per a box coverageBy the time we picked up your UBoxes on 11/and shipped them out you were going into your second month as the UBoxes were delivered on 10/I remember speaking to you about the shipping charges as you wanted to know how much it would be to ship boxes instead of The price I quoted you for UBoxes to be shipped to CA was $Your ended up using the 5th box so that made the new shipping total $I have received the letter you wrote to the Revdex.comI have spoken to the reps for the moving helpers alsoI have got all the charges that you were charged for the moving helpersThe first one was a charge of $on 2/16, this was refunded on 12/as different refunds of $150, $and $The next charge was for $on 12/this one is still showing as a charge and the reps from moving help said you would have to call them to get this one refundedTheir number is 866-748-The next one is a charge of $on 12/and this has also been refunded in different refunds of $90, $5.95, and $The next charge is $on 12/and this one was select to be used as a certificate and you would have to go into your moving help account and select it to be issued as a refund to the card instead of a certificateThe next one was a pending of $and this was just pending and was never actually charged, if it has not been refunded yet you would just need to call your bank and give them the authorization code and they should release itAnd the final charge that I have found is for $on 12/and this one you would also need to give authorization code to have them release it if it has not been releasedPlease let me know if you feel that the above information is not helpful.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customer [redacted] .Our records indicatea credit of $was refunded to Mr, [redacted] credit card on7/22/15.The credit shouldappear on Mr [redacted] next credit card statement,Our customers are very important ro us and we regret to hear of situations that cause problems for themThank you for bringing this matter to ourattention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-haul International
January 25, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] John H [redacted] our President for our Atlanta West Regional Office, followed up on the information Mr [redacted] provided He informed our office our GM for our U-Haul at Fulton Industrial spoke to Mr [redacted] and offered his apology MrH [redacted] acknowledged we dropped the ball with the cleanliness, but this U-Haul trailer is still very road worthy Mr [redacted] was in fact called due to the change of equipment size but we could not reach him Our Traffic Department spoke to our GM about this after they could not contact Mr [redacted] and suggested if the 5Xtrailer was not large enough that they could locate a 6X12, although further away MrH [redacted] stated this was not a “bait and switch” and they in fact did their best to accommodate Mr [redacted] The refund for $40.61, which is a full refund for the trailer as an adjustment on his rental, should post on Mr [redacted] next M [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria [redacted] Executive AssistantU-Haul International
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Our apologies to Ms [redacted] for the issues she encounteredAfter reviewing the call in question we found that the sale agent had promised a truck in the morning for Ms [redacted] I have submitted a check request for $50.00, to fulfill our reservation guarantee program, for our equipment not being available as agreed Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very confused about the reply from U-haul In their response Uhaul indicates that we provided payment code to the movers and that our case is resolved with themHowever this is not trueWe provided the code because we were being threatened by the movers unless we provided paymentThe safest resolution would be to provide the code and dispute after the fact I am a single female and did not feel safe arguing with two grown men about paymentEspecially because they threatened meUhaul is taking the perspective that we paid them so it is not uhaul a responsibility but that's not rightThe moving issues occurred in part because Uhaul did not have a double trailer available even though that is what was needed for our two uboxesUhaul had advance notice of our move and did not have the appropriate equipment for us to complete the move timelyAs a result, the movers were late and we had to reschedule for another day- costing us additional feesI did not want to pay the movers but I was threatened and gave the payment code because there was no other resolution Regards, [redacted]
[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, I still stand by my original complaint even though I have been offered an $voucherThis does not resolve the fact that employee from this location represented and promised special pricing for us which was not trueIf UHaul values its customers, then employees that mis state, misrepresent and offer discounts they cannot deliver, should not be working there at allThat to me is dishonestyI do not plan to use this location anymoreThis was the second year renting from this locationWe have been customers for over years Regards, [redacted]
March 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** Ryan C [redacted] , our GM for our U-Haul Moving and Storage of Hamilton, reviewed Ms***’ recent comments and sent her another email in response: [redacted] , Sorry about the issues your having with login in to the systemI am putting a vip on your account for the dollarsWould you like to go on autopay to help with this issue? You can also call in and pay at no chargeThanks, Ryan C [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] and [redacted] whose name is on the rental agreement Zakery H***, our GM for our U-Haul Moving and Storage of Albany, followed up on the information Mr*** provided He informed our office he left a message for Mr [redacted] regarding the return policy for U-Haul equipment and provided his telephone number for a call back to discuss his concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Gm for our U-Haul of [redacted] , followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] on or about March 10th to obtain additional information and advise her that the charges had been corrected and a refund for $was issued back to her Visa accountThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 4, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Our Equipment Recovery Department followed up on the information Mr [redacted] provided Mr [redacted] was originally charged for two tolls from Toll-By-Plate at $each toll plus the $ administration fee per contract for any tolls that are received by Equipment Recovery We just received billing from Miami-Dade Expressway (MDX) for additional tolls Since Mr [redacted] already paid the administration fee, the balance for the DMX tolls due is $ We bill our customer as soon as we receive billing from the jurisdictions, but because it was two different tolling agencies, we were billed at separate times.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International