May 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedHe informed our office he sent [redacted] an email advising her of a refund he issued her in the total amount of $ [redacted] mentioned this amount reflects an adjustment on her rental due to the delay she incurredThere were two days allowed on the contract and he waived extra charges in the amount of $that she was charged when contract was closed out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
I don't know why I have to say this again but what Uhaul claims is plainly proven as fallacy in the attached files that I had submitted in my last responseIf this is not settled in the manner I requested I will take further and more serious actionsI will add that in the last response from the business they say that I never confirmed a pickup at [redacted] ***Well I surely didn't confirm pickup at [redacted] so I'm not sure what the argument is thereBest,
December 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, followed up on the information Ms [redacted] providedShe assured our office she moved Ms [redacted] out of the U-Box herselfShe also advised Ms [redacted] she may receive notices of a past due balance as the account has a balance but we are not attempting to collectThe account will not go to collections and although Ms [redacted] cannot stop the computer generated letters at this time, Ms [redacted] should just disregard themMs [redacted] reiterated this information in an email to Ms [redacted] along with screen shots confirming the move out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Knoxville Regional Office, reviewed the information Mr [redacted] providedShe explained that she has spoken to the receiving U-Haul location to check the status of the truck Mr [redacted] rented and as of today, the truck continues to be rented without incident and no repairs have been neededA refund for $was already issued in good faith and we need to consider that Mr [redacted] did in fact complete his movePlease be advised that no further refund or adjustment will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
I thank MsS [redacted] for reaching out to me As I stated, the issue is the unprofessional installation job that was done I declined any VIP monetary gift because that was not my concern My concern was the installation job on my new Volvo I informed MsS [redacted] that ultimately, it will come down to when I put on my bike rack to know if the job was satisfactory As you can see in the pictures attached, the job was not Javier, the installer did mention that he could not get to all the heat shield and trim according to MFG instructions I have had experience in the past with not following MFG installation instructions The warranty is not valid if installed incorrectly The product will not be safe to the consumer, and/or people around the product will look Horrible, which it doesPlease see attached pictures that show the bike rack on, and it is tilted to the right This is because the heat shield was not trimmed properly, and "overlaying" the hitch onto the shield should not be doneI would like full installation reimbursement at a real professional installer In addition, I would like a reimbursement for a new Curt Hitch, as I think the first installer (Tony) damaged and bent the hitch out of shape when he "forced" the bolts and tightened without using required spacers***
July 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Katie S [redacted] , our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and advised her of a refund per her request for $ The refund was issued back to her Visa account and should post on her next credit card statementWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
June 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] , our President for our Idaho Regional Office, reviewed Mr [redacted] ’s recent commentsHe relayed their decision in the matter remains the sameHis office confirmed the refund for $was issued back to Mr [redacted] ’s [redacted] Card account ending in *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
December 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Paul B [redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr [redacted] provided He informed our office our Area Field Manager contacted Mr [redacted] and left a message requesting a call back He plans to explain our procedure of equipment substitution and how our $Reservation Guarantee Fee program works MrBarbanti relayed the $has been issued back to Mr***’s credit card but no other reimbursement is warranted We did provide equipment for his move and Mr [redacted] completed his move The area Mr [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation We located a 20-foot truck with a 12-foot trailer and Mr [redacted] accepted The refund should post on his next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] concerns to our attention.I have directed the information Mr [redacted] provided to our Human Resources Department for further follow up and resolution We appreciate your concern and continued support.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] on July 2nd and discussed her concerns and then most recently left a message requesting a call backA refund for the $Reservation Guarantee Fee has been issued to Ms [redacted] along with a refund for the truck rental as an adjustmentAs we value Ms [redacted] as a customer, Ms [redacted] also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Kevin N [redacted] , our President for our Missouri Regional Office, reviewed Mr [redacted] ’s recent comments He informed our office he spoke to Mr [redacted] and could not verify why his appointment was documented wrong Mr [redacted] will send his receipt for the hitch he had installed at a different location for reimbursement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfied.;however valid the charges may have been, it is the unethical customer service that the dealer [redacted] showedThat should be Uhauls concern as this dealer represents Uhaul tooI appreciate MrBaldwin returning my phone callI hope corporate is able to address the customer service issues that not only I have experienced but other customers who have reviewed [redacted] on the Uhaul website Regards, [redacted]
Nowhere in the reservation process nor emails did it state that I was required to pick up my trailer for at a specified time or risk having it cancelledPlease find attached emails I received: 1) Reservation Confirmation email 2/15/– day reservation madeThis only gives me a deadline of 2/28/to change/cancel reservationThis implicitly states that if I did not make such changes or cancellation as instructed by said date, then I am keeping my reservation2) Reservation Guarantee email 3/1/- day of pickupThis email, which MsP [redacted] referred to, merely stated that the trailer was guaranteed to be available at 11AM Nowhere did it state that if I didn't show up at 11AM then my reservation would be canceled or that I must call to confirmU-Haul had my credit card on file to hold me accountable to charges incurred if I did not cancel the day before my pick-up, per email #1, similar as a hotel would do if I had a reservation with themDifference is if I had a hotel reservation and room was available at 11AM, they wouldn’t cancel if I didn't show up right at 11AM, at least without informing me that was part of their policy at time of reservationI didn't receive a text, as MsPclaimedI received a voicemail when it was too late, which imposed upon me a new time constraint that was never communicated to me until the final hour and was only given a 53-minute window to actAgain, nowhere up until now was I informed this was part of policy I called the store manager who wouldn’t meet with me on that day; left a VM; no call returnedI called Customer Service called timesI was assured someone would call me within 2-business daysNo called returned after waiting twiceThird call I reached Grace after stating it was my final attemptShe failed to resolve the issue; offered to send the $check for the cancellation fee, but this was not a resolution to the larger loss that I incurred during this frustrating process
Good Afternoon,To date, I have not received any communication from U-Haul Is it possible that he mis-dialed the number provided in this complaint? If U-Haul would like to reach me, I can be reached at: [redacted] But again, I have not heard from anyone from U-Haul since I opened this Revdex.com case.Thanks,***
June 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your forwarding Ms [redacted] t’s recent comments to our office [redacted] , our President for our U-Haul Storage Centers of Dallas, followed up on the information Ms [redacted] t providedShe informed our office they went ahead and issued a refund for the amount charged to Ms [redacted] ’s credit cardAttempts were made to reach Ms [redacted] by phone but were unsuccessful, however, an email was sent to her advising her of the refundI would like to mention that when the Promissory Note was sent in for collection, our Credit Administration Department charged the credit card listed on the rental agreement, which is procedure We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
April 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Traffic Manager for our Central Alabama Regional Office, followed up on the information Mr [redacted] providedShe informed our office she contacted Mr [redacted] to discuss his concerns but he did not wish to listen to her explanation and disconnected the callShe called him back but the call went directly to his voice mail Please be advised when a reservation is made, our Traffic Team accesses the equipment location logs and schedules and finds the best match to our customer’s requestWe then contact our customer in order to come to an agreement on the size, place and time the equipment will be availableAfter that agreement is made, if we fail to have the equipment at the time and place documented in the agreement, we offer to pay our customer a $Reservation Guarantee Fee for that failureThis was the case with Mr [redacted] because it was necessary that we ask him to drive to an alternate pick up location to secure the needed equipmentHaving to offer other options can be due to various reasons, which include a previous customer not returning the equipment on time or dropping off at a different location, as well as equipment malfunctionAlso please be advised that Ms [redacted] issued a refund to Mr [redacted] for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The discrepancy remained within the logging of the mileage, and the handling thereafter of this complaint The company charged the credit card on file which was solely used as a reservation tool I had made it clear to the company that I was not in a position to pay them for services until we had reached a resolution The Manager did a poor job of returning several calls He had given a commitment to review the contract which he did not follow through with In that time the credit card was charged, event though there remained a discrepancy in regards to the bill The conduct of the business has been extremely unprofessional and inefficient I am open to being contacted via telephone to discuss this further At present time I consider this issue unresolved and am very dissatisfied with the customer service received from UHaul Regards, [redacted] ***
June 24, Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Dan F [redacted] , Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual chargesWhile we have no control of how the customer’s banking fees are processed we were able to come to resolution The customer was issued our $reservation guarantee since her equipment was not available at the original preferred pick up location which was miles from originalOur customer was happy with the final resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
I sent an email to the storeas asked with my hotel receipt and my rental receiptI did receive reimbursement for rental but want to be sure a check will be sent for my hotel stay as stated by the store Manager
Noone from the Uhaul office has called me or left any voicemailsIm not sure what number he or she is calling but I will leave my number so he or she can really call meMy number is [redacted] I will also be filing a complaint with my bank as fraud and have that money refunded
May 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedHe informed our office he sent [redacted] an email advising her of a refund he issued her in the total amount of $ [redacted] mentioned this amount reflects an adjustment on her rental due to the delay she incurredThere were two days allowed on the contract and he waived extra charges in the amount of $that she was charged when contract was closed out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
I don't know why I have to say this again but what Uhaul claims is plainly proven as fallacy in the attached files that I had submitted in my last responseIf this is not settled in the manner I requested I will take further and more serious actionsI will add that in the last response from the business they say that I never confirmed a pickup at [redacted] ***Well I surely didn't confirm pickup at [redacted] so I'm not sure what the argument is thereBest,
December 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, followed up on the information Ms [redacted] providedShe assured our office she moved Ms [redacted] out of the U-Box herselfShe also advised Ms [redacted] she may receive notices of a past due balance as the account has a balance but we are not attempting to collectThe account will not go to collections and although Ms [redacted] cannot stop the computer generated letters at this time, Ms [redacted] should just disregard themMs [redacted] reiterated this information in an email to Ms [redacted] along with screen shots confirming the move out Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our Knoxville Regional Office, reviewed the information Mr [redacted] providedShe explained that she has spoken to the receiving U-Haul location to check the status of the truck Mr [redacted] rented and as of today, the truck continues to be rented without incident and no repairs have been neededA refund for $was already issued in good faith and we need to consider that Mr [redacted] did in fact complete his movePlease be advised that no further refund or adjustment will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
I thank MsS [redacted] for reaching out to me As I stated, the issue is the unprofessional installation job that was done I declined any VIP monetary gift because that was not my concern My concern was the installation job on my new Volvo I informed MsS [redacted] that ultimately, it will come down to when I put on my bike rack to know if the job was satisfactory As you can see in the pictures attached, the job was not Javier, the installer did mention that he could not get to all the heat shield and trim according to MFG instructions I have had experience in the past with not following MFG installation instructions The warranty is not valid if installed incorrectly The product will not be safe to the consumer, and/or people around the product will look Horrible, which it doesPlease see attached pictures that show the bike rack on, and it is tilted to the right This is because the heat shield was not trimmed properly, and "overlaying" the hitch onto the shield should not be doneI would like full installation reimbursement at a real professional installer In addition, I would like a reimbursement for a new Curt Hitch, as I think the first installer (Tony) damaged and bent the hitch out of shape when he "forced" the bolts and tightened without using required spacers***
July 22, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Katie S [redacted] , our Executive Assistant for our Connecticut Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and advised her of a refund per her request for $ The refund was issued back to her Visa account and should post on her next credit card statementWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
June 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] , our President for our Idaho Regional Office, reviewed Mr [redacted] ’s recent commentsHe relayed their decision in the matter remains the sameHis office confirmed the refund for $was issued back to Mr [redacted] ’s [redacted] Card account ending in *** We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
December 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Paul B [redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr [redacted] provided He informed our office our Area Field Manager contacted Mr [redacted] and left a message requesting a call back He plans to explain our procedure of equipment substitution and how our $Reservation Guarantee Fee program works MrBarbanti relayed the $has been issued back to Mr***’s credit card but no other reimbursement is warranted We did provide equipment for his move and Mr [redacted] completed his move The area Mr [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation We located a 20-foot truck with a 12-foot trailer and Mr [redacted] accepted The refund should post on his next Visa credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] concerns to our attention.I have directed the information Mr [redacted] provided to our Human Resources Department for further follow up and resolution We appreciate your concern and continued support.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] on July 2nd and discussed her concerns and then most recently left a message requesting a call backA refund for the $Reservation Guarantee Fee has been issued to Ms [redacted] along with a refund for the truck rental as an adjustmentAs we value Ms [redacted] as a customer, Ms [redacted] also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Kevin N [redacted] , our President for our Missouri Regional Office, reviewed Mr [redacted] ’s recent comments He informed our office he spoke to Mr [redacted] and could not verify why his appointment was documented wrong Mr [redacted] will send his receipt for the hitch he had installed at a different location for reimbursement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfied.;however valid the charges may have been, it is the unethical customer service that the dealer [redacted] showedThat should be Uhauls concern as this dealer represents Uhaul tooI appreciate MrBaldwin returning my phone callI hope corporate is able to address the customer service issues that not only I have experienced but other customers who have reviewed [redacted] on the Uhaul website Regards, [redacted]
Nowhere in the reservation process nor emails did it state that I was required to pick up my trailer for at a specified time or risk having it cancelledPlease find attached emails I received: 1) Reservation Confirmation email 2/15/– day reservation madeThis only gives me a deadline of 2/28/to change/cancel reservationThis implicitly states that if I did not make such changes or cancellation as instructed by said date, then I am keeping my reservation2) Reservation Guarantee email 3/1/- day of pickupThis email, which MsP [redacted] referred to, merely stated that the trailer was guaranteed to be available at 11AM Nowhere did it state that if I didn't show up at 11AM then my reservation would be canceled or that I must call to confirmU-Haul had my credit card on file to hold me accountable to charges incurred if I did not cancel the day before my pick-up, per email #1, similar as a hotel would do if I had a reservation with themDifference is if I had a hotel reservation and room was available at 11AM, they wouldn’t cancel if I didn't show up right at 11AM, at least without informing me that was part of their policy at time of reservationI didn't receive a text, as MsPclaimedI received a voicemail when it was too late, which imposed upon me a new time constraint that was never communicated to me until the final hour and was only given a 53-minute window to actAgain, nowhere up until now was I informed this was part of policy I called the store manager who wouldn’t meet with me on that day; left a VM; no call returnedI called Customer Service called timesI was assured someone would call me within 2-business daysNo called returned after waiting twiceThird call I reached Grace after stating it was my final attemptShe failed to resolve the issue; offered to send the $check for the cancellation fee, but this was not a resolution to the larger loss that I incurred during this frustrating process
Good Afternoon,To date, I have not received any communication from U-Haul Is it possible that he mis-dialed the number provided in this complaint? If U-Haul would like to reach me, I can be reached at: [redacted] But again, I have not heard from anyone from U-Haul since I opened this Revdex.com case.Thanks,***
June 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your forwarding Ms [redacted] t’s recent comments to our office [redacted] , our President for our U-Haul Storage Centers of Dallas, followed up on the information Ms [redacted] t providedShe informed our office they went ahead and issued a refund for the amount charged to Ms [redacted] ’s credit cardAttempts were made to reach Ms [redacted] by phone but were unsuccessful, however, an email was sent to her advising her of the refundI would like to mention that when the Promissory Note was sent in for collection, our Credit Administration Department charged the credit card listed on the rental agreement, which is procedure We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
April 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] , our Traffic Manager for our Central Alabama Regional Office, followed up on the information Mr [redacted] providedShe informed our office she contacted Mr [redacted] to discuss his concerns but he did not wish to listen to her explanation and disconnected the callShe called him back but the call went directly to his voice mail Please be advised when a reservation is made, our Traffic Team accesses the equipment location logs and schedules and finds the best match to our customer’s requestWe then contact our customer in order to come to an agreement on the size, place and time the equipment will be availableAfter that agreement is made, if we fail to have the equipment at the time and place documented in the agreement, we offer to pay our customer a $Reservation Guarantee Fee for that failureThis was the case with Mr [redacted] because it was necessary that we ask him to drive to an alternate pick up location to secure the needed equipmentHaving to offer other options can be due to various reasons, which include a previous customer not returning the equipment on time or dropping off at a different location, as well as equipment malfunctionAlso please be advised that Ms [redacted] issued a refund to Mr [redacted] for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The discrepancy remained within the logging of the mileage, and the handling thereafter of this complaint The company charged the credit card on file which was solely used as a reservation tool I had made it clear to the company that I was not in a position to pay them for services until we had reached a resolution The Manager did a poor job of returning several calls He had given a commitment to review the contract which he did not follow through with In that time the credit card was charged, event though there remained a discrepancy in regards to the bill The conduct of the business has been extremely unprofessional and inefficient I am open to being contacted via telephone to discuss this further At present time I consider this issue unresolved and am very dissatisfied with the customer service received from UHaul Regards, [redacted] ***
June 24, Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Dan F [redacted] , Marketing Company President, reached out to our customer and addressed the banking fees and the misperception of actual chargesWhile we have no control of how the customer’s banking fees are processed we were able to come to resolution The customer was issued our $reservation guarantee since her equipment was not available at the original preferred pick up location which was miles from originalOur customer was happy with the final resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
I sent an email to the storeas asked with my hotel receipt and my rental receiptI did receive reimbursement for rental but want to be sure a check will be sent for my hotel stay as stated by the store Manager
Noone from the Uhaul office has called me or left any voicemailsIm not sure what number he or she is calling but I will leave my number so he or she can really call meMy number is [redacted] I will also be filing a complaint with my bank as fraud and have that money refunded