July 25, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Pat S [redacted] , our President for our Knoxville Regional Office, followed up on the information Mr [redacted] provided He informed our office a refund for the full amount of rental was issued back to Mr [redacted] ’s Visa account as an adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name is listed on the rental agreement Manuel G [redacted] , a Manager for Customer Service, followed up on the information Mr [redacted] providedHe spoke to Mr [redacted] and confirmed they received the $refundMr [redacted] mentioned he was still requesting a refund for $MrG [redacted] offered his apology and advised him of the supplemental refund for $1.10, which should post on his next Master Card credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
June 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Angelique F [redacted] , our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr [redacted] provided She informed our office she spoke to Mr [redacted] and assured him she found no issues with the U-Haul truck he rented as far as mileage or fuel on prior rentals as well as after his rental In the interest of customer good faith, MsF [redacted] relayed she issued him a refund for $as a final resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
As stated in my original complaint, I will consider the issue resolved when I receive a refund for the amount paid The unrefunded balance to date is $ I believe a full refund is in order because U Haul’s improper actions materially breached the contract, causing it to be void These actions included charging the credit card information they had stored for me for more than the contracted amount, without my permission and over my objections, all while subjecting me to a verbal barrage of sexist and abusive commentsPlease see my original complaint for full detailsI think the mishandling of private financial information for improper gain and public humiliation of customers based on membership in a protected class is an extremely serious issue, and am disappointed that U Haul did not treat it as such by delivering the resolution after my first written complaint
Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Ms [redacted] providedShe informed our office she left a message for Ms [redacted] explaining she issued her a refund for $ back to her [redacted] accountThe refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Because the person whom I spoke to told me to get the figures together and present them to her which I did ..I took pictures of items and sent them to her which I will send to you upon request[redacted] who was the person I first was told who was in charge of my account with went on vacation and left a guy whom I was told would take my account over in her absents...I sent the pictures of my damage chairs that were to be redone along with other info and never heard from them again...I was never told that my account was settle....This place needs to be put out of business for they are deceptive they never sent any one out to see how bad my furniture was what kind of company would not want to make sure that I was not lying the insurance I paid for was for $5,I paid every month and they beat me for a $coupon that they gave me after double charges on my account for months..This is not an honest Company and I will never give up on this[redacted] Regards, [redacted] ***
Hi Gianna, U-Haul and I have reached an acceptable settlementPlease mark this complaint as resolved and closedThank you very much for your time Sincerely, [redacted]
December 4, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] concerns to our office.Dianne R***, a Senior Customer Service Agent, followed up on the information Ms [redacted] provided and sent her the following email in response:Thank you for contacting our office re: your inquiry in trying to complete a reservationPlease call our National Sales and Reservations line @ ###-###-#### and any sales agent can assist you in getting a reservation set up.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Our records indicate U-Haul processed the charge and the credit on the same day, March 21st, to Ms [redacted] ’ [redacted] accountHowever, a bank has up to days to post the transaction to the accountOur GM for our U-Haul Moving and Storage of Elyria, [redacted] ***, advised our office he personally handled Ms [redacted] ’ truck rental and she used her card as a debit transactionMr [redacted] explained to Ms [redacted] how the refund would take placeMs [redacted] went as far as to pause the rental and checked the balance of her bank account on her phoneThe total amount collected was $for the rental Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 3, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our GM for our North Seattle Regional Office, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] on August 24th advising her he had issued a refund for the extra mileage charge in the amount of $ The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms [redacted] providedShe sent Ms [redacted] an email offering her apology for the inconvenience she experiencedPlease be advised this U-Haul Dealer is an independent business man that rents U-Haul trucks and trailers off his lot as a secondary businessHe is not a U-Haul employeeU-Haul employees do not pack, load, and/or move customersMs [redacted] explained in her email that the responsibility of the move would be this independent businessman, therefore, Ms [redacted] ’s concerns need to be directed to him Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
First offIndependent or not they have your companies name listed on their business so they represent youSecondly I was not only verbally assaulted I was threatened as wellThis is not something that I will take their word at that they "did corrective action"The charges are not valid as this is by far the worst experience I have ever had with uhaulIt has been nothing but problemsYour company has closed the claim on me without so much as a phone call and none of your "area marketing managers" have even returned any of my phone callsI will not be paying you any more money for the abysmal service I experienced, nor for the way I was treatedI will simple contact local areas and social media to share my story since it seems you don't value your customers much at all
I was pressured by the mover to give him the payment code being a single female living living alone I didn't want to upset the pushy mover who was under the influence of alcohol at the time of the moveI expected this website (though I know they are not the moving company) to have a better method of choosing who they are represented byThis group of movers were in experience and I counted on uhaul to understand my circumstances I wasn't going to withhold the payment code from two individuals under the influencethis is why I immediately filed a claim after they left
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] Joshua N***, our Area Field Manager for our Tampa Regional Office, relayed to our office their decision in the matter remains the same It is documented in the Rental Contract Addendum and Document Holder under the Terms and Conditions that “Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on that credit card used as meaningful assurance.” The one-way rate is not listed on the contract due to the fact the rental was for an in-town move At time of rental Ms [redacted] didn’t say she would be dropping off one-way, therefore, we had no idea where she had intentions of dropping the equipment She signed the contract agreeing to the bring back the truck to the same dispatch location and since she did not, additional fees apply We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr***Jilian S***, Senior Staff for our Eastern Arizona Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and advised him of a refund for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
I do not agree with what has been offeredThe 50$ credit was provided by Claude yes, however it was offered immediately once our reservation was not on timeIt does not factor in the numerous issues that we encountered afterwardsWe only went to the Coventry location for two reasonsBeing, we had movers booked for a certain time already and Claude ASSURED us that once we arrived there we would be helped *IMMEDIATELY*.This does not remedy the fact that this was not true, we were kept waiting for over an hour, had to charge an extra two hours to our move due to the delays, the incompetence of one of the movers in even assisting us with carrying boxes aswell as this specific employee dropping my 2500$ sectional and damaging the material as the drop caused it to splitThis does not remedy that the OWNER of the moving company we booked through moving help accused me of lying, and was EXTREMELY unprofessional and downright rude for advising him of the damages, and bringing in issues that occured once the move was done (and not in the presence of the mover) to try and justify his unprofessionalismI did receive a 130$ refund on the card, however this does not even begin to rectify the issuesFirstly, the charges on my card for the hours were made in two chargesThe first charge was 176.68$The second charge was 185.05$I booked, and was charged 176.68$ I should not have had to pay ANYTHING past this, had uhaul not completely screwed up my reservations, and pick up etcSo the should be paid back to me in fullAnd the damages to my couch have still not been addressed, this is a 2500$ sectional from dufresne, this is not a cheap futonI believe that due to all of the issues, and misconduct that the moving costs should be refunded in fullthe full which I should not have had to add whatsoever, aswell as the for all of the stress and frustration I was put through at uhaul and movinghelp.ca's hands
November 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Carol G***, our President for our Memphis Regional Office, followed up on the information Ms [redacted] provided She informed our office Ms [redacted] initially provided the zip code for her destination, which was Memphis, therefore, her U-Box was shipped to Memphis, TN In an effort to help Ms [redacted] at this point, she was offered two different options We offered Ms [redacted] a $VIP Certificate to help pay for the U-Box to be shipped from Memphis to Cookeville, TN MsG [redacted] relay the other option was our offer of a free truck rental to obtain her contents from the U-Box and drive it to Cookeville herself.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Emory ***’s concerns to our office for review.Please be advised that the storage location involved is not owned by U-HaulThis location does rent U-Haul trucks and trailer but the storage part of the business is not U-Haul Please refer Mr***’s concerns to [redacted] for resolution.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to refund the cost of the repairs to my car and, if it does, will consider this complaint resolved Regards, Jameeda [redacted]
Thank you for your concern for our customer Mr*** Our records indicate a refund for $was issued back to Mr***’s [redacted] account on October 30th and should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 25, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] .Pat S [redacted] , our President for our Knoxville Regional Office, followed up on the information Mr [redacted] provided He informed our office a refund for the full amount of rental was issued back to Mr [redacted] ’s Visa account as an adjustment on his rental The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
October 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] whose name is listed on the rental agreement Manuel G [redacted] , a Manager for Customer Service, followed up on the information Mr [redacted] providedHe spoke to Mr [redacted] and confirmed they received the $refundMr [redacted] mentioned he was still requesting a refund for $MrG [redacted] offered his apology and advised him of the supplemental refund for $1.10, which should post on his next Master Card credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
June 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Angelique F [redacted] , our Executive Assistant for our Northern New Jersey Regional Office, followed up on the information Mr [redacted] provided She informed our office she spoke to Mr [redacted] and assured him she found no issues with the U-Haul truck he rented as far as mileage or fuel on prior rentals as well as after his rental In the interest of customer good faith, MsF [redacted] relayed she issued him a refund for $as a final resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
As stated in my original complaint, I will consider the issue resolved when I receive a refund for the amount paid The unrefunded balance to date is $ I believe a full refund is in order because U Haul’s improper actions materially breached the contract, causing it to be void These actions included charging the credit card information they had stored for me for more than the contracted amount, without my permission and over my objections, all while subjecting me to a verbal barrage of sexist and abusive commentsPlease see my original complaint for full detailsI think the mishandling of private financial information for improper gain and public humiliation of customers based on membership in a protected class is an extremely serious issue, and am disappointed that U Haul did not treat it as such by delivering the resolution after my first written complaint
Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the information Ms [redacted] providedShe informed our office she left a message for Ms [redacted] explaining she issued her a refund for $ back to her [redacted] accountThe refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Because the person whom I spoke to told me to get the figures together and present them to her which I did ..I took pictures of items and sent them to her which I will send to you upon request[redacted] who was the person I first was told who was in charge of my account with went on vacation and left a guy whom I was told would take my account over in her absents...I sent the pictures of my damage chairs that were to be redone along with other info and never heard from them again...I was never told that my account was settle....This place needs to be put out of business for they are deceptive they never sent any one out to see how bad my furniture was what kind of company would not want to make sure that I was not lying the insurance I paid for was for $5,I paid every month and they beat me for a $coupon that they gave me after double charges on my account for months..This is not an honest Company and I will never give up on this[redacted] Regards, [redacted] ***
Hi Gianna, U-Haul and I have reached an acceptable settlementPlease mark this complaint as resolved and closedThank you very much for your time Sincerely, [redacted]
December 4, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] concerns to our office.Dianne R***, a Senior Customer Service Agent, followed up on the information Ms [redacted] provided and sent her the following email in response:Thank you for contacting our office re: your inquiry in trying to complete a reservationPlease call our National Sales and Reservations line @ ###-###-#### and any sales agent can assist you in getting a reservation set up.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Our records indicate U-Haul processed the charge and the credit on the same day, March 21st, to Ms [redacted] ’ [redacted] accountHowever, a bank has up to days to post the transaction to the accountOur GM for our U-Haul Moving and Storage of Elyria, [redacted] ***, advised our office he personally handled Ms [redacted] ’ truck rental and she used her card as a debit transactionMr [redacted] explained to Ms [redacted] how the refund would take placeMs [redacted] went as far as to pause the rental and checked the balance of her bank account on her phoneThe total amount collected was $for the rental Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
September 3, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our GM for our North Seattle Regional Office, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] on August 24th advising her he had issued a refund for the extra mileage charge in the amount of $ The refund should post on her next [redacted] credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
October 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms [redacted] providedShe sent Ms [redacted] an email offering her apology for the inconvenience she experiencedPlease be advised this U-Haul Dealer is an independent business man that rents U-Haul trucks and trailers off his lot as a secondary businessHe is not a U-Haul employeeU-Haul employees do not pack, load, and/or move customersMs [redacted] explained in her email that the responsibility of the move would be this independent businessman, therefore, Ms [redacted] ’s concerns need to be directed to him Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
First offIndependent or not they have your companies name listed on their business so they represent youSecondly I was not only verbally assaulted I was threatened as wellThis is not something that I will take their word at that they "did corrective action"The charges are not valid as this is by far the worst experience I have ever had with uhaulIt has been nothing but problemsYour company has closed the claim on me without so much as a phone call and none of your "area marketing managers" have even returned any of my phone callsI will not be paying you any more money for the abysmal service I experienced, nor for the way I was treatedI will simple contact local areas and social media to share my story since it seems you don't value your customers much at all
I was pressured by the mover to give him the payment code being a single female living living alone I didn't want to upset the pushy mover who was under the influence of alcohol at the time of the moveI expected this website (though I know they are not the moving company) to have a better method of choosing who they are represented byThis group of movers were in experience and I counted on uhaul to understand my circumstances I wasn't going to withhold the payment code from two individuals under the influencethis is why I immediately filed a claim after they left
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] Joshua N***, our Area Field Manager for our Tampa Regional Office, relayed to our office their decision in the matter remains the same It is documented in the Rental Contract Addendum and Document Holder under the Terms and Conditions that “Customer expressly authorizes Company to apply any and all additional charges, including lost rental revenue, on the credit card used to pay for the rental or on that credit card used as meaningful assurance.” The one-way rate is not listed on the contract due to the fact the rental was for an in-town move At time of rental Ms [redacted] didn’t say she would be dropping off one-way, therefore, we had no idea where she had intentions of dropping the equipment She signed the contract agreeing to the bring back the truck to the same dispatch location and since she did not, additional fees apply We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
May 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr***Jilian S***, Senior Staff for our Eastern Arizona Regional Office, followed up on the information Mr [redacted] providedShe informed our office she spoke to Mr [redacted] and advised him of a refund for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
I do not agree with what has been offeredThe 50$ credit was provided by Claude yes, however it was offered immediately once our reservation was not on timeIt does not factor in the numerous issues that we encountered afterwardsWe only went to the Coventry location for two reasonsBeing, we had movers booked for a certain time already and Claude ASSURED us that once we arrived there we would be helped *IMMEDIATELY*.This does not remedy the fact that this was not true, we were kept waiting for over an hour, had to charge an extra two hours to our move due to the delays, the incompetence of one of the movers in even assisting us with carrying boxes aswell as this specific employee dropping my 2500$ sectional and damaging the material as the drop caused it to splitThis does not remedy that the OWNER of the moving company we booked through moving help accused me of lying, and was EXTREMELY unprofessional and downright rude for advising him of the damages, and bringing in issues that occured once the move was done (and not in the presence of the mover) to try and justify his unprofessionalismI did receive a 130$ refund on the card, however this does not even begin to rectify the issuesFirstly, the charges on my card for the hours were made in two chargesThe first charge was 176.68$The second charge was 185.05$I booked, and was charged 176.68$ I should not have had to pay ANYTHING past this, had uhaul not completely screwed up my reservations, and pick up etcSo the should be paid back to me in fullAnd the damages to my couch have still not been addressed, this is a 2500$ sectional from dufresne, this is not a cheap futonI believe that due to all of the issues, and misconduct that the moving costs should be refunded in fullthe full which I should not have had to add whatsoever, aswell as the for all of the stress and frustration I was put through at uhaul and movinghelp.ca's hands
November 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Carol G***, our President for our Memphis Regional Office, followed up on the information Ms [redacted] provided She informed our office Ms [redacted] initially provided the zip code for her destination, which was Memphis, therefore, her U-Box was shipped to Memphis, TN In an effort to help Ms [redacted] at this point, she was offered two different options We offered Ms [redacted] a $VIP Certificate to help pay for the U-Box to be shipped from Memphis to Cookeville, TN MsG [redacted] relay the other option was our offer of a free truck rental to obtain her contents from the U-Box and drive it to Cookeville herself.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Emory ***’s concerns to our office for review.Please be advised that the storage location involved is not owned by U-HaulThis location does rent U-Haul trucks and trailer but the storage part of the business is not U-Haul Please refer Mr***’s concerns to [redacted] for resolution.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to refund the cost of the repairs to my car and, if it does, will consider this complaint resolved Regards, Jameeda [redacted]
Thank you for your concern for our customer Mr*** Our records indicate a refund for $was issued back to Mr***’s [redacted] account on October 30th and should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International