January 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shawn K [redacted] our GM for our U-Haul Moving and Storage at Eastview Mall, followed up on the information Mr [redacted] provided Shawn advised our office a refund was issued for the difference of what Mr [redacted] was told he would be charged Total charges refunded was $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
November 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***[redacted] , our Traffic Manager for our [redacted] Regional Office, followed up on the information Ms***’s friend provided He informed our office he made several attempts to reach Mror Ms [redacted] but reached their voice mail He left a message explaining a refund for $has since been is***d to their Visa account in addition to a refund for the $Reservation Guarantee Fee is***d on October 24th A refund for $was issued on October 30th and the remainder in the amount of $was issued on November 11th The refunds should post on their next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our GM for our U-Haul Moving and Storage at [redacted] **in [redacted] , CO, followed up on the information Mr [redacted] providedHe informed our office he issued a refund for $back to Mr [redacted] ’s Master Card accountThis amount included a refund for fuel, truck rental, utility dolly, furniture pads and taxThe refund should post on his next credit card statementMr [redacted] also mentioned he helped Mr [redacted] , therefore, is familiar with his rental Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 23, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our Northern Louisiana Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response:Mrs [redacted] , I was sorry to hear that your move did not wellAfter reviewing your file and letter to the Revdex.com this is what I seeWhen your reservation was made we had conditions in the reservation system that let our customers know we were covering any new reservations with equipment coming into the area and that traveling was a possibilityI see we offered you a 20' truck in Boyce as soon as it came in from its rental but it was declined because of the size of your homeDid you actually travel to Boyce? Next I see where we had your requested equipment in Leesville and traveled to this location and rented the equipmentYou are correct that your were not given enough additional miles to cover your trip and our location that you dropped off the equipment too could have handled this part of your rental betterI see where that location has refunded the mileage that was charged and we have credited your card for our reservation guaranteeIf you added oil to the truck we will gladly refund you for that as wellPlease let me know what more that we can do for youOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
It is true that this person named Frank offered an apology and 20%, but as I told him and the western region president that is no goodWhat this location did is tell me they they had trouble taking off rusty bolts from my vehicle, yet they put three of those rusty bolts back on the truck with the other one missingNow if they cannot take four bolts off , and put four bolts on in three hours something is wrongThey told me at the call center an hour , maybe hoursI asked that stores general manager first thing when I arrived at if they put new hardened bolts in on the installation, he said yes, I will take a lie -detector if neededI have no problem with the hitch itself , I do not want it removed and then I will lose even more time trying to get a new one onIf a representative of the Revdex.com wants to take a look on how they put the rusty bolts back on this installation I would gladly show themI left their facility because it was and I was past due getting to work, this was after repeated questions to the general manager who assured me new bolts were in and they were just tightening down the bolts again I will take lie detector on all statements or questions I asked themAs I said before I stand firm on what I believe is a fair resolution to the anguish and loss of wages, they have caused me They did not install this hitch in a safe or timely fashion and they should be held accountable
This manager did provide a $VIP certificate for the delivery fee as I asked (U-Haul never thought to offer any courtesy of any kind) due to the huge inconvenienceHowever, I found it insulting and sub par that the delivery actually cost about $109.98, so I felt U-Haul dropped the ball on their service, then nickel and dimed me to the very end instead of stepping up to smooth over the really bad experience I had just trying to schedule a delivery dateTheir storage delivery service could not be any worse without being actually criminal, in my opinionI'm not impressedThey could have waived the entire charge considering I had to call daily for two weeks just to resolve whatever was preventing them from being able to provide the delivery service
July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he left a message for Ms [redacted] explaining the refund he issued for $back to her [redacted] accountThe refund should post on her next credit card statementHe also provided his telephone number if she had any further questions and sent her an email with the same information Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Juan N***, our GM for our U-Haul of Perrine, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and advised him of a refund for $as requested He should receive the check within the next business days Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
February 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Russ B [redacted] , our President for our Western Arizona Regional Office, followed up on the information Mr [redacted] provided and sent the following email in response: Jason, I am sorry that your contract was not explained to you at time of rentalBeing that you traveled a total of miles, I am unable to clear the remaining charges as they are correctI will process your payment for $for you and clear the promissory note if you'd like, but I cannot wipe out the chargePlease feel free to email me with any questionsRuss B [redacted] Marketing Company President [redacted] @uhaul.com Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this satisfactory to me Regards, Benjamin S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me A representative from U-Haul did contact me a couple of days after I submitted this complaint, therefore my complaint has been resolved Regards, [redacted] ***
July 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** David L [redacted] , the Director of Moving Help, followed up on the information Ms [redacted] provided He informed our office he contacted Ms [redacted] and provided her with the information on how to file a dispute and how to deal with Moving Helper to resolve the matter Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 29, Revdex.com ID#: [redacted] and [redacted] U-Haul Reference id: Thank you for your concern for our customer Mrand Mrs [redacted] Marcus B***, Area Field Manager, reached out to the Mrand Mrs [redacted] and apologizedMrB [redacted] agreed to issue the reservation guarantee in the amount of $by check to the customer Check was submitted to the following address: [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
October 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] Cliff S [redacted] , our Field Manager for our Central Chicago Regional Office, reviewed [redacted] ’s recent comments He informed our office he spoke to [redacted] and advised him of a refund for the $Reservation Guarantee Fee He should receive the refund within the next business days We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer [redacted] Please be advised the name listed on the rental agreement is [redacted] *** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office a refund for the $Reservation Guarantee Fee was issued back to Ms [redacted] ’s [redacted] account ending in [redacted] on November 29, Ms [redacted] spoke to Ms [redacted] recently and advised her of a supplemental refund for $to help offset the inconvenience she experienced as well as losing her moving helpThe refund was issued back to her [redacted] account ending in [redacted] and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Good Morning MsMarin as per our discussion yesterday My complaint with Uhaul has not been resolved, they have issued a $refund to me but not the overdraft feesI spoke with Jared M [redacted] President of the Central NJ Regional office and I sent him proof of my overdraft fees which was caused by the illegal chargeHe assured me that all monies would be refunded back if I showed him proofI sent a email with attachment of my bank statements and a letter from the bank as proof on July 28, I have not heard back from him [redacted]
As stated in U-Haul's reply to my complaint, they did initiate contact regarding my Revdex.com complaint AFTER I submitted my complaintHaving previously spent a lot of time on the telephone with CT Central Reservations and Customer Relations prior to and after my move, without resolution, I have no interest in further conversation with U-Haul agents (this is why I contacted the Revdex.com for help) and therefore I did not return the agent's recent telephone callsU-Haul has access to the same documentation surrounding the events described in my complaint (i.e., contracts, subsequent conversations, complaints filed, etc.), which they can use to verify and investigate my claimFrom, there, they can either chose to acknowledge their error, issue a refund, and retain my business, or do otherwise, and lose my businessThe ball is in their court, so to speak
Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Tulsa Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] and addressed her concernsA refund for $was sent to Ms [redacted] , which she should receive in the mail soon if not already As we value Ms [redacted] as a customer, MrWelch also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Field Manager for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office a $VIP Certificate was initially sent to Mr [redacted] to help offset the inconvenience he experiencedIn the interest of customer good faith, Mr [redacted] issued a refund for $back to Mr***’s [redacted] account, which should post on his next credit card statement.I hope Mr [redacted] will still take advantage of the Certificate we sent him as we feel it can be of great value to our customers and is valid for two yearsIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 21, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our West Texas Regional Office, followed up on the information Mr [redacted] provided She informed our office she contacted Mr [redacted] and explained the destination never got changed Mr [redacted] was advised of a refund for $he was charged at our receiving location and that also the Promissory Note for $was removed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
January 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shawn K [redacted] our GM for our U-Haul Moving and Storage at Eastview Mall, followed up on the information Mr [redacted] provided Shawn advised our office a refund was issued for the difference of what Mr [redacted] was told he would be charged Total charges refunded was $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
November 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***[redacted] , our Traffic Manager for our [redacted] Regional Office, followed up on the information Ms***’s friend provided He informed our office he made several attempts to reach Mror Ms [redacted] but reached their voice mail He left a message explaining a refund for $has since been is***d to their Visa account in addition to a refund for the $Reservation Guarantee Fee is***d on October 24th A refund for $was issued on October 30th and the remainder in the amount of $was issued on November 11th The refunds should post on their next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
July 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our GM for our U-Haul Moving and Storage at [redacted] **in [redacted] , CO, followed up on the information Mr [redacted] providedHe informed our office he issued a refund for $back to Mr [redacted] ’s Master Card accountThis amount included a refund for fuel, truck rental, utility dolly, furniture pads and taxThe refund should post on his next credit card statementMr [redacted] also mentioned he helped Mr [redacted] , therefore, is familiar with his rental Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 23, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our Northern Louisiana Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response:Mrs [redacted] , I was sorry to hear that your move did not wellAfter reviewing your file and letter to the Revdex.com this is what I seeWhen your reservation was made we had conditions in the reservation system that let our customers know we were covering any new reservations with equipment coming into the area and that traveling was a possibilityI see we offered you a 20' truck in Boyce as soon as it came in from its rental but it was declined because of the size of your homeDid you actually travel to Boyce? Next I see where we had your requested equipment in Leesville and traveled to this location and rented the equipmentYou are correct that your were not given enough additional miles to cover your trip and our location that you dropped off the equipment too could have handled this part of your rental betterI see where that location has refunded the mileage that was charged and we have credited your card for our reservation guaranteeIf you added oil to the truck we will gladly refund you for that as wellPlease let me know what more that we can do for youOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
It is true that this person named Frank offered an apology and 20%, but as I told him and the western region president that is no goodWhat this location did is tell me they they had trouble taking off rusty bolts from my vehicle, yet they put three of those rusty bolts back on the truck with the other one missingNow if they cannot take four bolts off , and put four bolts on in three hours something is wrongThey told me at the call center an hour , maybe hoursI asked that stores general manager first thing when I arrived at if they put new hardened bolts in on the installation, he said yes, I will take a lie -detector if neededI have no problem with the hitch itself , I do not want it removed and then I will lose even more time trying to get a new one onIf a representative of the Revdex.com wants to take a look on how they put the rusty bolts back on this installation I would gladly show themI left their facility because it was and I was past due getting to work, this was after repeated questions to the general manager who assured me new bolts were in and they were just tightening down the bolts again I will take lie detector on all statements or questions I asked themAs I said before I stand firm on what I believe is a fair resolution to the anguish and loss of wages, they have caused me They did not install this hitch in a safe or timely fashion and they should be held accountable
This manager did provide a $VIP certificate for the delivery fee as I asked (U-Haul never thought to offer any courtesy of any kind) due to the huge inconvenienceHowever, I found it insulting and sub par that the delivery actually cost about $109.98, so I felt U-Haul dropped the ball on their service, then nickel and dimed me to the very end instead of stepping up to smooth over the really bad experience I had just trying to schedule a delivery dateTheir storage delivery service could not be any worse without being actually criminal, in my opinionI'm not impressedThey could have waived the entire charge considering I had to call daily for two weeks just to resolve whatever was preventing them from being able to provide the delivery service
July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our [redacted] Regional Office, followed up on the information Ms [redacted] providedHe informed our office he left a message for Ms [redacted] explaining the refund he issued for $back to her [redacted] accountThe refund should post on her next credit card statementHe also provided his telephone number if she had any further questions and sent her an email with the same information Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
March 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Juan N***, our GM for our U-Haul of Perrine, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and advised him of a refund for $as requested He should receive the check within the next business days Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
February 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Russ B [redacted] , our President for our Western Arizona Regional Office, followed up on the information Mr [redacted] provided and sent the following email in response: Jason, I am sorry that your contract was not explained to you at time of rentalBeing that you traveled a total of miles, I am unable to clear the remaining charges as they are correctI will process your payment for $for you and clear the promissory note if you'd like, but I cannot wipe out the chargePlease feel free to email me with any questionsRuss B [redacted] Marketing Company President [redacted] @uhaul.com Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this satisfactory to me Regards, Benjamin S [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me A representative from U-Haul did contact me a couple of days after I submitted this complaint, therefore my complaint has been resolved Regards, [redacted] ***
July 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** David L [redacted] , the Director of Moving Help, followed up on the information Ms [redacted] provided He informed our office he contacted Ms [redacted] and provided her with the information on how to file a dispute and how to deal with Moving Helper to resolve the matter Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 29, Revdex.com ID#: [redacted] and [redacted] U-Haul Reference id: Thank you for your concern for our customer Mrand Mrs [redacted] Marcus B***, Area Field Manager, reached out to the Mrand Mrs [redacted] and apologizedMrB [redacted] agreed to issue the reservation guarantee in the amount of $by check to the customer Check was submitted to the following address: [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
October 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer [redacted] Cliff S [redacted] , our Field Manager for our Central Chicago Regional Office, reviewed [redacted] ’s recent comments He informed our office he spoke to [redacted] and advised him of a refund for the $Reservation Guarantee Fee He should receive the refund within the next business days We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer [redacted] Please be advised the name listed on the rental agreement is [redacted] *** [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office a refund for the $Reservation Guarantee Fee was issued back to Ms [redacted] ’s [redacted] account ending in [redacted] on November 29, Ms [redacted] spoke to Ms [redacted] recently and advised her of a supplemental refund for $to help offset the inconvenience she experienced as well as losing her moving helpThe refund was issued back to her [redacted] account ending in [redacted] and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Good Morning MsMarin as per our discussion yesterday My complaint with Uhaul has not been resolved, they have issued a $refund to me but not the overdraft feesI spoke with Jared M [redacted] President of the Central NJ Regional office and I sent him proof of my overdraft fees which was caused by the illegal chargeHe assured me that all monies would be refunded back if I showed him proofI sent a email with attachment of my bank statements and a letter from the bank as proof on July 28, I have not heard back from him [redacted]
As stated in U-Haul's reply to my complaint, they did initiate contact regarding my Revdex.com complaint AFTER I submitted my complaintHaving previously spent a lot of time on the telephone with CT Central Reservations and Customer Relations prior to and after my move, without resolution, I have no interest in further conversation with U-Haul agents (this is why I contacted the Revdex.com for help) and therefore I did not return the agent's recent telephone callsU-Haul has access to the same documentation surrounding the events described in my complaint (i.e., contracts, subsequent conversations, complaints filed, etc.), which they can use to verify and investigate my claimFrom, there, they can either chose to acknowledge their error, issue a refund, and retain my business, or do otherwise, and lose my businessThe ball is in their court, so to speak
Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Tulsa Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] and addressed her concernsA refund for $was sent to Ms [redacted] , which she should receive in the mail soon if not already As we value Ms [redacted] as a customer, MrWelch also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
July 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Field Manager for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office a $VIP Certificate was initially sent to Mr [redacted] to help offset the inconvenience he experiencedIn the interest of customer good faith, Mr [redacted] issued a refund for $back to Mr***’s [redacted] account, which should post on his next credit card statement.I hope Mr [redacted] will still take advantage of the Certificate we sent him as we feel it can be of great value to our customers and is valid for two yearsIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 21, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our West Texas Regional Office, followed up on the information Mr [redacted] provided She informed our office she contacted Mr [redacted] and explained the destination never got changed Mr [redacted] was advised of a refund for $he was charged at our receiving location and that also the Promissory Note for $was removed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International