December 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] David R***, our President for our Detroit Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: *** per our conversation today you will receive a Company check for $to honor the Guarantee Reservation and the extra fuel expense you incurredPlease allow business days for the check to arriveOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
August 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Brenda O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms [redacted] providedShe informed our office Ms***’s claim was denied due to the fact the damages were not consistent with the towdolly rental and our customer drove off the lot with the same vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
June 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Razmin M [redacted] , our President for our Central Canada Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and advised him of a refund for the oil and time lost The refund should post on his next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
My complaint is with UHaul's corporate office, where they refused to help me and did nothing to reverse the error They continually transfered me to other departments stating they did not know what to doIt was also the corporate customer service that caused this issue in the first place by not transferring the payment to the new trailer Chris did help me, but I'm still out $112, still went weeks without the money, and I still haven't heard back on my formal complaint This is not about Chris It iseems about UHaul
November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Please be assured the information Mr [redacted] provided has been directed to our Regional Office for further follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-HaulWe certainly appreciate his feedbackWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
Thank you for your concern for our customer Mr [redacted] Our records indicate a refund for $was issued back to Mr [redacted] ’s [redacted] account on October 28, The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Below is an excerpt of my email to Steve_L [redacted] @uhaul.com sent on 05/31/at 10:AM in response to his email sent to me on 05/31/at 9:AM (not enough characters for whole email) "To summarize, the outrageous behavior of your employee caused me a great deal of distress during my move in $is not acceptable in keeping my business for future moves I am currently moving due to medical school and will be moving multiple times in the future, including, but not limited to my residency, fellowship, and future employment opportunities (average moving every two years) If $is all you can offer, then as a matter of principle I will not be using your company for a future move after my current one, even if this means paying more money to another company I have a loyal history of using Uhaul for all my moves and I expect more I certainly don't believe I deserve to be cursed out by an employee and then have no one from the company believe me." I have not received a response to my email Additionally, I have been told by two people I would be receiving a $coupon, but have not receiving anything by Uhaul through email confirming this (I guess it is in the notes...hahaha, I won't count on that) I was recently told by a manager at a regional office I would get a $credit off my rental (which I wasn't satisfied with) The only thing that has came out of this Revdex.com complaint is Uhaul (Steve L [redacted] ) honoring a credit I supposedly was already given Thank you so much for giving me the same thing twice, and yet still not giving me anything As stated previously, $is a joke $is appropriate when a customer has to wait a few hours for a truck or deals with an inconvenience such as a rude employee $is not appropriate when a customer is verbally assaulted by your employee and then as a result of it experiences extra unnecessary and completely avoidable hardship (paid help waited longer, smaller truck...)
July, Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Glen T***, Marketing Company President, confirmed Mr [redacted] will be reimbursed for his U-Box contract in the amount of $2,plus $per day from 6/23/for late delivery, until arrival Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
August 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our Las Vegas West Regional Office, followed up on the information Ms [redacted] provided Our GM of our U-Haul Moving and Storage at NRancho Dr validated the hook up and found it to be a safe hook up Any issues with Ms [redacted] ’s vehicle should have been handled with a mechanic prior to making the move Mr [redacted] spoke to Ms [redacted] and offered his apology for the inconvenience she experienced, but also explained we were not responsible, nor will we reimburse her for her transmission repairs.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***[redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided He informed our office he reviewed the security camera and found *** [redacted] never spoke to a CSR at our U-Haul location when he returned the truck Two vehicles were waiting in the parking lot for [redacted] *** Nobody got out of either vehicle [redacted] waited a minute in the showroom as our CSR was behind the building filling propane for another customer [redacted] walked back outside, gets the key from the U-Haul truck and walks back in and leaves it on the counter [redacted] then walks back out of the U-Haul Center, gets in his vehicle and leaves the parking lot with the other vehicle following him [redacted] checked the dispatch of the U-Haul truck [redacted] rented and found no cash was collected at time of rental [redacted] will invite [redacted] ***, if not already, to come to our U-Haul location to review the video with him and ask [redacted] to walk him through the chain of events since what we have on video does not match what [redacted] relayed in his letter to your office.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Inland Northeast Regional Office located in Spokane, followed up on the information Mr [redacted] providedShe informed our office the truck was in rental worthy condition when rented to Mr [redacted] The repair facility relayed that the fuel hose was cut and Mr [redacted] did not experience an issue with the truck until he was close to his final destinationHe was issued a refund for $as an adjustment in the interest of customer good faith along with a VIP Certificate for $The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrBird Our records indicate a refund for the requested amount of $was issued back to Mr [redacted] account on January 21stThe refund should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I would like a full refund of the money I had originally spent, renting from UhaulIt has been such a time consuming and frustrating process to get my account cleared of any extra charges that shouldn't have happened and then being charged anyways after the factI feel that a complete refund is in orderThe original total was $plus tax
October 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the rental agreementAlissa N***, our President for our Akron Regional Office, followed up on the information Mr [redacted] provided and sent Ms [redacted] the following email in response:Ms [redacted] Your recent rental was given to me to reviewI have reviewed and applied a credit of $to your credit cardI apologize for the stress this may have caused you - I understand moving is stressful enoughI emailed you a receipt of the creditAgain - I apologize for the issues on this recent rentalIf there is anything else I can help you with, please let me knowThank you for renting U-Haul Ms [redacted] emailed MsN [redacted] back and requested a check be sent since her credit card account was now closed, therefore, MsN [redacted] issued a check for $insteadOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
August 28, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the rental agreement.Dominic C [redacted] , our President for our South Philadelphia Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] and MsHays did a self-return on the truckOur GM retrieved the keys from the drop box and did an inspection on the truck and discovered the damageOur GM immediately contacted MsHays and explained the damages foundMrC [redacted] relayed the charges for damages are correct and will stand.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Sean F [redacted] , a Program Manager for Moving Help, reviewed Mr [redacted] ’s recent commentsHe informed our office, as Mr [redacted] was claiming damages, he was directed to use the Dispute Resolution Center to resolve the issue directly with Moving Helper, as is standard procedureIn the interest of customer good faith, MrF [redacted] issued a refund for $150, which was the services provided by [redacted] Any further amount will need to be pursued directly with the moving company, [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Ms [redacted] and [redacted] ***, whose name is on the storage account Bob M [redacted] our President for our Tampa Regional Office, followed up on the information Ms [redacted] provided and sent the following email in response: Ms ***, I am aware that Darlene has been in contact with you regarding your storage unit that was sold at auction in Jan for non paymentI researched payment history and found that the last payment was in sept and was paid with a ccMy conversation with Darlene was that you believe you made payments on the account and that you want a refund for payments that we received for this unit after we sold itOur records reflect no payments have been made on this account since septIf you have receipts for payments please scan them and email them to me so that we can researchI am very sorry that we sold your items in storageI did research all payment history, email letter history and phone call historyIt is in my judgement that we exhausted all efforts to collect payment to bring the unit current on rent to avoid the saleAgain, it is very unfortunate that the unit was sold for non paymentIf you have receipts for payments after sept please provide them so that I can review furtherSincerely, Bob M [redacted] President UHaul Co of Tampa Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
April 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Candace T***, our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr [redacted] providedShe informed our office she had left a message for Mr [redacted] on April 5th explaining the equipment he reserved was at his preferred pick up locationOur records indicate Mr [redacted] did in fact rent a U-Haul truck and tow-dolly from his preferred U-Haul pick up location in Yarmoth, NS on April 6th and returned the equipment on April 8th in Moncton, NB, which was a day early than allowed on the rental agreementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
July 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] Vernon J***, our President for our Southern Alberta Regional Office, followed up on the information Mr [redacted] providedHe explained his office attempted to reach Mr [redacted] but reached his voice mailHe relayed Mr [redacted] was not charged $78, this was a pre-authorization for the trip plus kilometersThe charge was in fact $as the contract indicatesHe looks forward to speaking to Mr [redacted] if not alreadyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Attached is a response from [redacted] Insurance Company as well as a copy of the signed rental agreement and Certificate of Self-Insurance in regards to Mr [redacted] ’s concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
December 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] David R***, our President for our Detroit Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: *** per our conversation today you will receive a Company check for $to honor the Guarantee Reservation and the extra fuel expense you incurredPlease allow business days for the check to arriveOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
August 24, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Brenda O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms [redacted] providedShe informed our office Ms***’s claim was denied due to the fact the damages were not consistent with the towdolly rental and our customer drove off the lot with the same vehicle.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
June 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Razmin M [redacted] , our President for our Central Canada Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and advised him of a refund for the oil and time lost The refund should post on his next [redacted] credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
My complaint is with UHaul's corporate office, where they refused to help me and did nothing to reverse the error They continually transfered me to other departments stating they did not know what to doIt was also the corporate customer service that caused this issue in the first place by not transferring the payment to the new trailer Chris did help me, but I'm still out $112, still went weeks without the money, and I still haven't heard back on my formal complaint This is not about Chris It iseems about UHaul
November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Please be assured the information Mr [redacted] provided has been directed to our Regional Office for further follow up with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-HaulWe certainly appreciate his feedbackWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
Thank you for your concern for our customer Mr [redacted] Our records indicate a refund for $was issued back to Mr [redacted] ’s [redacted] account on October 28, The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Below is an excerpt of my email to Steve_L [redacted] @uhaul.com sent on 05/31/at 10:AM in response to his email sent to me on 05/31/at 9:AM (not enough characters for whole email) "To summarize, the outrageous behavior of your employee caused me a great deal of distress during my move in $is not acceptable in keeping my business for future moves I am currently moving due to medical school and will be moving multiple times in the future, including, but not limited to my residency, fellowship, and future employment opportunities (average moving every two years) If $is all you can offer, then as a matter of principle I will not be using your company for a future move after my current one, even if this means paying more money to another company I have a loyal history of using Uhaul for all my moves and I expect more I certainly don't believe I deserve to be cursed out by an employee and then have no one from the company believe me." I have not received a response to my email Additionally, I have been told by two people I would be receiving a $coupon, but have not receiving anything by Uhaul through email confirming this (I guess it is in the notes...hahaha, I won't count on that) I was recently told by a manager at a regional office I would get a $credit off my rental (which I wasn't satisfied with) The only thing that has came out of this Revdex.com complaint is Uhaul (Steve L [redacted] ) honoring a credit I supposedly was already given Thank you so much for giving me the same thing twice, and yet still not giving me anything As stated previously, $is a joke $is appropriate when a customer has to wait a few hours for a truck or deals with an inconvenience such as a rude employee $is not appropriate when a customer is verbally assaulted by your employee and then as a result of it experiences extra unnecessary and completely avoidable hardship (paid help waited longer, smaller truck...)
July, Revdex.com concern # [redacted] U-Haul Reference Id # [redacted] Glen T***, Marketing Company President, confirmed Mr [redacted] will be reimbursed for his U-Box contract in the amount of $2,plus $per day from 6/23/for late delivery, until arrival Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
August 26, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our Las Vegas West Regional Office, followed up on the information Ms [redacted] provided Our GM of our U-Haul Moving and Storage at NRancho Dr validated the hook up and found it to be a safe hook up Any issues with Ms [redacted] ’s vehicle should have been handled with a mechanic prior to making the move Mr [redacted] spoke to Ms [redacted] and offered his apology for the inconvenience she experienced, but also explained we were not responsible, nor will we reimburse her for her transmission repairs.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***[redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided He informed our office he reviewed the security camera and found *** [redacted] never spoke to a CSR at our U-Haul location when he returned the truck Two vehicles were waiting in the parking lot for [redacted] *** Nobody got out of either vehicle [redacted] waited a minute in the showroom as our CSR was behind the building filling propane for another customer [redacted] walked back outside, gets the key from the U-Haul truck and walks back in and leaves it on the counter [redacted] then walks back out of the U-Haul Center, gets in his vehicle and leaves the parking lot with the other vehicle following him [redacted] checked the dispatch of the U-Haul truck [redacted] rented and found no cash was collected at time of rental [redacted] will invite [redacted] ***, if not already, to come to our U-Haul location to review the video with him and ask [redacted] to walk him through the chain of events since what we have on video does not match what [redacted] relayed in his letter to your office.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Inland Northeast Regional Office located in Spokane, followed up on the information Mr [redacted] providedShe informed our office the truck was in rental worthy condition when rented to Mr [redacted] The repair facility relayed that the fuel hose was cut and Mr [redacted] did not experience an issue with the truck until he was close to his final destinationHe was issued a refund for $as an adjustment in the interest of customer good faith along with a VIP Certificate for $The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrBird Our records indicate a refund for the requested amount of $was issued back to Mr [redacted] account on January 21stThe refund should post on his next credit card statement if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
I would like a full refund of the money I had originally spent, renting from UhaulIt has been such a time consuming and frustrating process to get my account cleared of any extra charges that shouldn't have happened and then being charged anyways after the factI feel that a complete refund is in orderThe original total was $plus tax
October 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the rental agreementAlissa N***, our President for our Akron Regional Office, followed up on the information Mr [redacted] provided and sent Ms [redacted] the following email in response:Ms [redacted] Your recent rental was given to me to reviewI have reviewed and applied a credit of $to your credit cardI apologize for the stress this may have caused you - I understand moving is stressful enoughI emailed you a receipt of the creditAgain - I apologize for the issues on this recent rentalIf there is anything else I can help you with, please let me knowThank you for renting U-Haul Ms [redacted] emailed MsN [redacted] back and requested a check be sent since her credit card account was now closed, therefore, MsN [redacted] issued a check for $insteadOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
August 28, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the rental agreement.Dominic C [redacted] , our President for our South Philadelphia Regional Office, followed up on the information Mr [redacted] providedHe informed our office Mr [redacted] and MsHays did a self-return on the truckOur GM retrieved the keys from the drop box and did an inspection on the truck and discovered the damageOur GM immediately contacted MsHays and explained the damages foundMrC [redacted] relayed the charges for damages are correct and will stand.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Sean F [redacted] , a Program Manager for Moving Help, reviewed Mr [redacted] ’s recent commentsHe informed our office, as Mr [redacted] was claiming damages, he was directed to use the Dispute Resolution Center to resolve the issue directly with Moving Helper, as is standard procedureIn the interest of customer good faith, MrF [redacted] issued a refund for $150, which was the services provided by [redacted] Any further amount will need to be pursued directly with the moving company, [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
May 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Ms [redacted] and [redacted] ***, whose name is on the storage account Bob M [redacted] our President for our Tampa Regional Office, followed up on the information Ms [redacted] provided and sent the following email in response: Ms ***, I am aware that Darlene has been in contact with you regarding your storage unit that was sold at auction in Jan for non paymentI researched payment history and found that the last payment was in sept and was paid with a ccMy conversation with Darlene was that you believe you made payments on the account and that you want a refund for payments that we received for this unit after we sold itOur records reflect no payments have been made on this account since septIf you have receipts for payments please scan them and email them to me so that we can researchI am very sorry that we sold your items in storageI did research all payment history, email letter history and phone call historyIt is in my judgement that we exhausted all efforts to collect payment to bring the unit current on rent to avoid the saleAgain, it is very unfortunate that the unit was sold for non paymentIf you have receipts for payments after sept please provide them so that I can review furtherSincerely, Bob M [redacted] President UHaul Co of Tampa Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
April 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Candace T***, our Traffic Manager for our Atlantic Canada Regional Office, followed up on the information Mr [redacted] providedShe informed our office she had left a message for Mr [redacted] on April 5th explaining the equipment he reserved was at his preferred pick up locationOur records indicate Mr [redacted] did in fact rent a U-Haul truck and tow-dolly from his preferred U-Haul pick up location in Yarmoth, NS on April 6th and returned the equipment on April 8th in Moncton, NB, which was a day early than allowed on the rental agreementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
July 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Mr [redacted] Vernon J***, our President for our Southern Alberta Regional Office, followed up on the information Mr [redacted] providedHe explained his office attempted to reach Mr [redacted] but reached his voice mailHe relayed Mr [redacted] was not charged $78, this was a pre-authorization for the trip plus kilometersThe charge was in fact $as the contract indicatesHe looks forward to speaking to Mr [redacted] if not alreadyOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International
December 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Attached is a response from [redacted] Insurance Company as well as a copy of the signed rental agreement and Certificate of Self-Insurance in regards to Mr [redacted] ’s concerns Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International