November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrC***Tom N***, our President for our Northern New Mexico Regional Office, followed up on the information MrC [redacted] provided and sent him the following email on November 10th in response:Good morning I apologise for the claim not being completed, the money was refunded this morning it will take 3-business days to show on your cardTom Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name is on the actual rental agreement.Please be advised any refund on this rental contract needs to be in the name of the lessee listed on the rental agreementIn this case the refund check for $was mailed from our Phoenix office on July 21st in the name of [redacted] .Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Stacey M***, our Executive Assistant for our Oceanside Regional Office, relayed they were able to reach an amicable resolution with Mr [redacted] A refund for $1,was approved as a reimbursement from [redacted] Insurance Company in addition to the refund for $from our U-Haul Center along with a $VIP Certificate The VIP Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to me As of this writing, the refund has been posted to my credit cardAlso, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers Regards, Robert [redacted]
MsGarcia,My name is [redacted] , complaint number is [redacted] I am contacting you regarding the above referenced complaint against UHaulI just spoke with [redacted] , the regional representative, who informed me that according to my reservation, the location I reserved was only a preferenceAs you can see in the e-mail I received from UHaul confirming my reservation, it says this is a guaranteed reservation, and that UHaul will arrange the equipment at the most convenient locationMs [redacted] told you that she called and left me a voicemail; I never received a voicemail, I only knew she called because of the e-mail I received from the Revdex.comAt that point, I [redacted] some numbers from missed calls I had and figured out which one was UHaulDue to the holidays and my work schedule, it took a while for me to be able to get in touch with her I made this reservation on September for a December moveThey had plenty of time to ensure the equipment would be availableI budgeted $for a moving truck, because my truck was quoted at $On November 30, I was told that I would have to drive an hour to pick up my truck, and that it would not be available until 12pmI had originally made the reservation for 9am, so had movers booked at 10amAccording to the attached e-mail from UHaul, this was a guaranteed reservation, not a preference as [redacted] claimsI ended up having to pay $to book a moving truck at the last minute from another company, which I'm sure was so expensive because I was booking a truck with less than hours notice I am asking to be compensated for the difference, as UHaul guaranteed this truck for me and because they did not fulfill this guarantee, I had no choice but to book another company at the last minuteThe $they gave me is a slap in the face, as I spent over $more to get a truck for my moving day and the amount of stress it caused [redacted] was stressing that in the e-mail that I received when I booked the truck, it said that my location and time were "preferred" rather than guaranteed, which is completely inaccurateShe apologized that I was inconvenienced, but this was more than being inconvenienced; this was completely impossible.So far, nothing has been done, as UHaul continues to insist that all of my reservation details were preferences, rather than an actual reservationI hope that upon review of this e-mail, you see that this was more than a preference, this was a guarantee that UHaul did not fulfill Thank you for you time [redacted]
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr*** Elizabeth L***, Traffic Control Manager, reached out to Mr***Mr [redacted] agreed the rate for the truck was $and the auto transport was $MsL [redacted] apologized for the error, and refunded the difference of $back to the customer’s cardMr [redacted] agreed to the amount and the issue is resolved Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
This is to inform you that this complaint is NOT RESOLVED Not only did Uhaul fabricate a lie in response to the complaint, but they never refunded to me as a consumer the $they charged me that they stated they would do on August 16.I am requested that this Complaint be re-opened, and all communications be added to the complaint so that it is visible online
October 23, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Mr [redacted] provided He informed our office there was no malicious intent done by anyone from U-Haul He confirmed there was a mechanical failure with our equipment and our Atlanta facility promptly took care of exchanging the trailer Mr [redacted] explained our GM for our U-Haul Moving and Storage of Manassas Park had previously requested Mr [redacted] provide us with his hotel receipt for immediate reimbursement He relayed they have not received it He is prepared to reimburse Mr [redacted] for his extra hotel expense as soon as Mr [redacted] provides the receipt in addition to the refund for 50% of the cost of his trailer rental already issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
November 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] John L**, a Senior Customer Service Agent, reviewed Ms [redacted] ’s recent commentsHe spoke to Ms [redacted] and explained we still could not locate a call with the information she providedHowever, as a courtesy, MrL [redacted] relayed he agreed to only charge Ms [redacted] what she would have paid for the one-way had that been known from the beginningHe instructed our Billing Department to reverse half of what was collected leaving $to retain as payment for the one-way feeMs [redacted] agreed this would resolve her concerns We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
You admitted in writing, in your email, that your calls show you promised us a prorateNot a gift cardWe already movedA gift card is useless to usWe want our money back
I can't accept it.I said I **d no experience checking damage on a rental cargo vanA damage over the rear door is so easy to be ignoredU-**ul's response doesn't proof t**t the damaged part was good before the cargo van rent outDealer **s responsibility of not find the damage before the vehicle rent out, and not to remind customer check the vehicle before sign the documents
September 17, [redacted] Thank you for your concern for our customer [redacted] our President for our Northern Minnesota Regional Office, followed up on the information [redacted] provided He informed our office a refund for $was issued to [redacted] as an adjustment on his rental The refund should post on his next [redacted] credit card statement [redacted] relayed there was a misunderstanding with regards to availability to the truck [redacted] requested at the end of the month.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 29, Revdex.com ID#: [redacted] U-Haul Ref# [redacted] Thank you for your continued concern for our customer Mr [redacted] John L**, a Customer Service Agent, reviewed Mr [redacted] ’ recent comments He contacted Mr [redacted] and apologized for the delay in issuing the refund and assured him the refund should post to his account soon We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***.Erik R***, our President for our Los Angeles South Regional Office, and his Executive Assistant, Arnesha C***, reviewed Ms***’s recent commentsHe stated the issue at hand was a strap on the auto-transport coming looseMs [redacted] was given a User’s Guide at the time of rental advising her to check the straps at every stop along their trip because they can loosen from the movement of travelingMsC [redacted] sent Ms [redacted] an email offering her apology for the inconvenience she experienced and explained a full refund for the auto-transport was issued in the amount of $367.58, along with what was collected at the receiving location, or $MsC [redacted] relayed that the total refund of $was a final resolution and no further refunds or adjustments would be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Carolyn J***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Mr [redacted] , I have attempted to contact you by phonePlease call me at [redacted] to discuss your letter to Revdex.comCarolyn J [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Anthony F*, our Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Ms [redacted] provided and sent him the following email in response: [redacted] my name is Tony F [redacted] the Area Manager for U-Haul of FTL I am sorry about the issues you had at Southgate Mobil I have refunded your rental in full I made a call to you and it would not go throughIf you need to speak to me my # is ###-###-####Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
April 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Iveth O***, a Customer Service Senior Agent, reviewed Ms [redacted] ’s recent comments He explained Ms [redacted] was only charged for miles and was unable to find a mileage discrepancy but would still like to discuss the issue with her MrO [redacted] left two messages for Ms [redacted] and hopes to hear back soon if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The offer they made me is not even half of what I asked for, but they told me I must accept this or they will give nothing at allThis is after waiting for another call back that I never receivedI had to call the person back to finally get my answerI attached images which demonstrate the headlights in this vehicle and that the only light was cast upon road signsUhaul says that they won't provide more because if I would have called they would have sent someone to repair the vehicle on the side of the roadHe claimed that they would have replaced the entire steering assembly right there on the side of the road if necessaryI never will give uhaul my business again and I would advise everyone else to go with another carrier, uhaul does not care about the safety of its customers or the other people who are incidentally near the vehicles uhaul providesOut of such a large company this is a huge disappointment
February 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Patrick W***, our GM for our U-Haul Moving and Storage at Citrus Park, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] requesting a call back He mentioned credits were issued on November 6, and her concerns were resolved on that date as well He looks forward to speaking to her if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrC***Tom N***, our President for our Northern New Mexico Regional Office, followed up on the information MrC [redacted] provided and sent him the following email on November 10th in response:Good morning I apologise for the claim not being completed, the money was refunded this morning it will take 3-business days to show on your cardTom Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
August 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] , whose name is on the actual rental agreement.Please be advised any refund on this rental contract needs to be in the name of the lessee listed on the rental agreementIn this case the refund check for $was mailed from our Phoenix office on July 21st in the name of [redacted] .Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here
June 7, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Stacey M***, our Executive Assistant for our Oceanside Regional Office, relayed they were able to reach an amicable resolution with Mr [redacted] A refund for $1,was approved as a reimbursement from [redacted] Insurance Company in addition to the refund for $from our U-Haul Center along with a $VIP Certificate The VIP Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans We rent towing equipment, storage units, steam cleaners and garden equipment We sell permanent hitches, boxes, packing supplies and propane in addition to many other items We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution satisfactory to me As of this writing, the refund has been posted to my credit cardAlso, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers Regards, Robert [redacted]
MsGarcia,My name is [redacted] , complaint number is [redacted] I am contacting you regarding the above referenced complaint against UHaulI just spoke with [redacted] , the regional representative, who informed me that according to my reservation, the location I reserved was only a preferenceAs you can see in the e-mail I received from UHaul confirming my reservation, it says this is a guaranteed reservation, and that UHaul will arrange the equipment at the most convenient locationMs [redacted] told you that she called and left me a voicemail; I never received a voicemail, I only knew she called because of the e-mail I received from the Revdex.comAt that point, I [redacted] some numbers from missed calls I had and figured out which one was UHaulDue to the holidays and my work schedule, it took a while for me to be able to get in touch with her I made this reservation on September for a December moveThey had plenty of time to ensure the equipment would be availableI budgeted $for a moving truck, because my truck was quoted at $On November 30, I was told that I would have to drive an hour to pick up my truck, and that it would not be available until 12pmI had originally made the reservation for 9am, so had movers booked at 10amAccording to the attached e-mail from UHaul, this was a guaranteed reservation, not a preference as [redacted] claimsI ended up having to pay $to book a moving truck at the last minute from another company, which I'm sure was so expensive because I was booking a truck with less than hours notice I am asking to be compensated for the difference, as UHaul guaranteed this truck for me and because they did not fulfill this guarantee, I had no choice but to book another company at the last minuteThe $they gave me is a slap in the face, as I spent over $more to get a truck for my moving day and the amount of stress it caused [redacted] was stressing that in the e-mail that I received when I booked the truck, it said that my location and time were "preferred" rather than guaranteed, which is completely inaccurateShe apologized that I was inconvenienced, but this was more than being inconvenienced; this was completely impossible.So far, nothing has been done, as UHaul continues to insist that all of my reservation details were preferences, rather than an actual reservationI hope that upon review of this e-mail, you see that this was more than a preference, this was a guarantee that UHaul did not fulfill Thank you for you time [redacted]
June 28, Revdex.com ID#: [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Mr*** Elizabeth L***, Traffic Control Manager, reached out to Mr***Mr [redacted] agreed the rate for the truck was $and the auto transport was $MsL [redacted] apologized for the error, and refunded the difference of $back to the customer’s cardMr [redacted] agreed to the amount and the issue is resolved Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International
This is to inform you that this complaint is NOT RESOLVED Not only did Uhaul fabricate a lie in response to the complaint, but they never refunded to me as a consumer the $they charged me that they stated they would do on August 16.I am requested that this Complaint be re-opened, and all communications be added to the complaint so that it is visible online
October 23, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our Executive Assistant for our Northern Virginia Regional Office, followed up on the information Mr [redacted] provided He informed our office there was no malicious intent done by anyone from U-Haul He confirmed there was a mechanical failure with our equipment and our Atlanta facility promptly took care of exchanging the trailer Mr [redacted] explained our GM for our U-Haul Moving and Storage of Manassas Park had previously requested Mr [redacted] provide us with his hotel receipt for immediate reimbursement He relayed they have not received it He is prepared to reimburse Mr [redacted] for his extra hotel expense as soon as Mr [redacted] provides the receipt in addition to the refund for 50% of the cost of his trailer rental already issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
November 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] John L**, a Senior Customer Service Agent, reviewed Ms [redacted] ’s recent commentsHe spoke to Ms [redacted] and explained we still could not locate a call with the information she providedHowever, as a courtesy, MrL [redacted] relayed he agreed to only charge Ms [redacted] what she would have paid for the one-way had that been known from the beginningHe instructed our Billing Department to reverse half of what was collected leaving $to retain as payment for the one-way feeMs [redacted] agreed this would resolve her concerns We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
You admitted in writing, in your email, that your calls show you promised us a prorateNot a gift cardWe already movedA gift card is useless to usWe want our money back
I can't accept it.I said I **d no experience checking damage on a rental cargo vanA damage over the rear door is so easy to be ignoredU-**ul's response doesn't proof t**t the damaged part was good before the cargo van rent outDealer **s responsibility of not find the damage before the vehicle rent out, and not to remind customer check the vehicle before sign the documents
September 17, [redacted] Thank you for your concern for our customer [redacted] our President for our Northern Minnesota Regional Office, followed up on the information [redacted] provided He informed our office a refund for $was issued to [redacted] as an adjustment on his rental The refund should post on his next [redacted] credit card statement [redacted] relayed there was a misunderstanding with regards to availability to the truck [redacted] requested at the end of the month.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 29, Revdex.com ID#: [redacted] U-Haul Ref# [redacted] Thank you for your continued concern for our customer Mr [redacted] John L**, a Customer Service Agent, reviewed Mr [redacted] ’ recent comments He contacted Mr [redacted] and apologized for the delay in issuing the refund and assured him the refund should post to his account soon We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***.Erik R***, our President for our Los Angeles South Regional Office, and his Executive Assistant, Arnesha C***, reviewed Ms***’s recent commentsHe stated the issue at hand was a strap on the auto-transport coming looseMs [redacted] was given a User’s Guide at the time of rental advising her to check the straps at every stop along their trip because they can loosen from the movement of travelingMsC [redacted] sent Ms [redacted] an email offering her apology for the inconvenience she experienced and explained a full refund for the auto-transport was issued in the amount of $367.58, along with what was collected at the receiving location, or $MsC [redacted] relayed that the total refund of $was a final resolution and no further refunds or adjustments would be issued.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
March 1, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Carolyn J***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Mr [redacted] , I have attempted to contact you by phonePlease call me at [redacted] to discuss your letter to Revdex.comCarolyn J [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
November 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Anthony F
*, our Area Field Manager for our Fort Lauderdale Regional Office, followed up on the information Ms [redacted] provided and sent him the following email in response: [redacted] my name is Tony F [redacted] the Area Manager for U-Haul of FTL I am sorry about the issues you had at Southgate Mobil I have refunded your rental in full I made a call to you and it would not go throughIf you need to speak to me my # is ###-###-####Thank YouOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
April 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Iveth O***, a Customer Service Senior Agent, reviewed Ms [redacted] ’s recent comments He explained Ms [redacted] was only charged for miles and was unable to find a mileage discrepancy but would still like to discuss the issue with her MrO [redacted] left two messages for Ms [redacted] and hopes to hear back soon if not already We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The offer they made me is not even half of what I asked for, but they told me I must accept this or they will give nothing at allThis is after waiting for another call back that I never receivedI had to call the person back to finally get my answerI attached images which demonstrate the headlights in this vehicle and that the only light was cast upon road signsUhaul says that they won't provide more because if I would have called they would have sent someone to repair the vehicle on the side of the roadHe claimed that they would have replaced the entire steering assembly right there on the side of the road if necessaryI never will give uhaul my business again and I would advise everyone else to go with another carrier, uhaul does not care about the safety of its customers or the other people who are incidentally near the vehicles uhaul providesOut of such a large company this is a huge disappointment
February 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Patrick W***, our GM for our U-Haul Moving and Storage at Citrus Park, followed up on the information Ms [redacted] provided He informed our office he left a message for Ms [redacted] requesting a call back He mentioned credits were issued on November 6, and her concerns were resolved on that date as well He looks forward to speaking to her if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
U-Haul should issue a refund doe the full cost of this rental about $50.00.I have spent over hours trying to correct U-hauls error