Hello,Uhaul informed me that claim was denied because they watched the video and determined the Uhaul employee installed everything correctly If this is the case, they should be able to check video footage upon my dropping off of the equipment correct? Thhey should also be able to see that my vehicle was not damaged up on putting it upon me returning the tow dolly correct?
November 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeShe informed our office she spoke to Ms [redacted] and advised her she had a balance on the truck rental and storage in the amount of $3,and that once the balance is paid she could have access to her items in her storage unitAlthough Ms [redacted] claimed to have told our representative in Greensboro, NC that she had a job interview and not a family emergency and that she would have the U-Haul equipment back on September 5th in Greensboro, the equipment was still in New York on that dayMs [redacted] relayed she was in the process of getting an attorney and would go through the court to obtain her items and is refusing to pay the balance due We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
This is a very generic response and in no way even acknowledges the harassment practices they utilize Also, they have brought this customer's balance to "current" several times already, and never received payment thereafter, resulting the account to continue back into debt causing myself to continue to receive more notifications on behalf of this customer The response also does nothing to acknowledge that I am on this persons account, receiving constant notifications, even though it's not my account!
July 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Terry S***, our President for our Montana Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and discussed her concerns He asked how we failed and Ms [redacted] relayed we did not have a 15-foot truck in Butte and she could not wait or travel to secure at an alternate location due to their time schedule, but was happy we provided her with a larger truck at the 15-foot rate When MrS [redacted] asked why they did not contact our Emergency Roadside Assistance for immediate help, she relayed again her time schedule did not allow it and she was not financially set for the trip Ms [redacted] seemed to get argumentative while being asked questions and MrS [redacted] stated he was simply trying to find a resolution She called him a foul word and at that point he said there was nothing more he could help her with and she disconnected the call Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello,I received an email from Joseph Jaime with a screenshot showing that the U-Box had a dispatch date and time of December at 14h This date and time are irrelevant to my complaint, which involves the U-Box delivery to me and its loading, which took place on December 13.I attach a summary of the delivery and loading order to this email.Regards,***
September 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sandra D [redacted] , our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and agreed she only owed $ Ms [redacted] was going to call MsD [redacted] on September 1st to make her payment and the late fee would be waived Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Phyllis P***, our Executive Assistant for our Gainesville Regional Office, reviewed Mr [redacted] ’s recent comments Please be advised that anytime U-Haul equipment cannot be picked up or is wrecked beyond able to be picked up, it is company policy to get it out of impound as soon as possible to avoid any further impound fees Therefore, the trailer was towed to our Jacksonville Shop and is there for Mr [redacted] to retrieve his belongings It is Mr [redacted] ’s responsibility to find a way to retrieve his belongings He can contact the insurance company of the person that hit him to request assistance or to be reimbursed for any extra expenses U-Haul will not pay to ship his belongingsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] *** [redacted] , our Area Field Manager for our Northern Wisconsin and the UP Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeBecause he has not been able to reach Ms [redacted] by phone, he sent her an email with a copy of the chargesHe reiterated that in the end she was only charged $Late Not Returned fees were refunded as well as a refund for $that was issued as an adjustmentMr [redacted] is waiting to hear back from Ms [redacted] if she wishes to contact him We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
May 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] ***, our President for our Southern New Jersey Regional Office, reviewed Ms***’s recent commentsHe informed our office he contacted Ms [redacted] and addressed her concernsHe advised her of a refund for $back to her [redacted] account as an adjustment and also explained she should be able to log onto our Premier Customer Club to see the discount of 20% for monthsThe refund should post on her next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
September 21, 2015Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Pittsburgh Regional Office reviewed Ms [redacted] recent comments and and sent her the following email in response: [redacted] :I have reviewed your reply to the Revdex.comThe equipment in question is currently at a maintenance facility for routine scheduled service and I will relay your concerns to the facility for inspection while it is there there thank youI have provided copies of your signed rental agreement (in your name) shown below, for the rental in question which clearly shows that the location did in fact have authorization to charge the card used for this rentalAgain, we stand by the decision of the Glenshaw location to collect the charge due for this rental per the terms on the rental agreement and are considering this matter resolvedMight I suggest that if you rented this truck for a third party that you seek reimbursement from that party.Thank you, [redacted] Executive Assistant MCO [redacted] ***Glenshaw PA 15116We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
June 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the information Ms [redacted] providedShe informed our office she will be in contact with Ms [redacted] to advise her of a refund for the requested amount of $1, Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Western Ontario Regional Office, followed up on the information Ms [redacted] providedShe informed our office they found no mechanical issues with the truck Ms [redacted] rented but asked that we pass on her apology for any inconvenience she experiencedMs [redacted] also mentioned that the reason Ms [redacted] was put on E-Alert was due to her verbal abuse toward our U-Haul Center staff and the continuous harassment she caused toward themA full refund for the rental in the amount of $was issued back to Ms [redacted] ’s [redacted] account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 16, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Don C***, our President for our San Diego Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , A refund of $was posted to your credit card ending in It may take up to business days for this credit to showThank you.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office he voided the $VIP Certificate and issued him a refund for $back to his Visa accountThe refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Chris M***, our GM for our U-Haul Moving and Storage of Hazelwood, followed up on the information Ms [redacted] provided He informed our office he left several messages for a call back The last attempt, he explained Ms [redacted] hung upon him then called back and said she would call back at a later time MrM [redacted] issued her a refund for $back to her [redacted] account as an adjustment on her rental The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Judy S***, our Executive Assistant for our West Texas Regional Office, followed up on the information Ms [redacted] provided She informed our office an attempt was made to speak to Ms [redacted] but a message had to be left She also relayed her storage unit was sold but pr [redacted] steps were taken to reach her The last payment Ms [redacted] made was on November 17, 2015, which was only a partial payment They have no documentation Ms [redacted] spoke to our Call Center since that date and no returned mail has been received advising her that her storage account was delinquent or in lien status MsS [redacted] explained they did try and contact the private individual that purchased the room but he declined to work with Ms [redacted] They did, however, obtain four boxes of personal items and our GM of our U-Haul Center attempted to contact Ms [redacted] to return them but has been unsuccessful in reaching her MsS [redacted] stated the boxes will be shipped to her insteadOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Hello Mr [redacted] I am responding to your letter to the Better Business Bureau regarding your recent rental with usSince I am the Executive Assistant for the Regional Office for U-Haul Company of Southern Georgia, it was given to me to respond to and resolve.I realize that they only give you so much space in order to voice your complaint and you did a good job; however, you failed to mention some of the positive aspects of your rentalI would think that the extra miles you were given and the 10% military discount that was given to you up front (by GM [redacted] ) in order to bring the price of your truck down from $to $ - were definitely noteworthy.We also promised to process a $ Reservation Guarantee since you had to travel somewhere other than your preferred pick up location to pick up your truckAfter reading in your complaint that it was never processed, I processed it today for youThe $ should be on your card within to business days, depending on your financial institution's policies and proceduresPlease accept our apology for this not being done soonerTwo employees were working on it and apparently they both thought the other was processing it.I have also emailed a $ VIP coupon to this email address so please be sure to check your spam, as it will probably end up thereThese coupons are accepted at all of our locations across the United States and CanadaThey are accepted the same as cash and can be used towards your next rental, storage, propane, buying any moving supplies of your choice, and anything that U-Haul rents or sellsThey are also transferable, making an excellent gift for anyone on your gift list!We appreciate your business and look forward to serving you again soon!Kind regards, [redacted] ***,Executive AssistantU-Haul Company of Southern GeorgiaOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she reviewed the details on Mr [redacted] ’s reservationAn email was sent with the pickup time and locationShe mentioned they have no record of ever having the equipment available at 9:AM and was never going to be available any earlier than the scheduled 4:PMThis is the information that was emailed to Mr [redacted] When our Reservation Manager was made aware that Mr [redacted] anticipated obtaining the equipment earlier, he called our previous customer to see if it was possible to return earlierAlthough our previous customer hurried as much as possible, he still could not make a morning returnMr [redacted] was able to rent the truck and auto-transport as requestedWe show dispatch time was at 3:PMMs [redacted] relayed she understands the frustration Mrand Mrs [redacted] experienced, however, we fulfilled our obligation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our SW Ohio Regional Office, followed up on the information Ms [redacted] providedHe informed our office an inspection was done at the storage location involved and they found no mold issues in the buildingHe also relayed there is no climate controlled environment offered to the stored itemsMs [redacted] ’s claim was denied Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
Hello,Uhaul informed me that claim was denied because they watched the video and determined the Uhaul employee installed everything correctly If this is the case, they should be able to check video footage upon my dropping off of the equipment correct? Thhey should also be able to see that my vehicle was not damaged up on putting it upon me returning the tow dolly correct?
November 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Western New York Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeShe informed our office she spoke to Ms [redacted] and advised her she had a balance on the truck rental and storage in the amount of $3,and that once the balance is paid she could have access to her items in her storage unitAlthough Ms [redacted] claimed to have told our representative in Greensboro, NC that she had a job interview and not a family emergency and that she would have the U-Haul equipment back on September 5th in Greensboro, the equipment was still in New York on that dayMs [redacted] relayed she was in the process of getting an attorney and would go through the court to obtain her items and is refusing to pay the balance due We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
This is a very generic response and in no way even acknowledges the harassment practices they utilize Also, they have brought this customer's balance to "current" several times already, and never received payment thereafter, resulting the account to continue back into debt causing myself to continue to receive more notifications on behalf of this customer The response also does nothing to acknowledge that I am on this persons account, receiving constant notifications, even though it's not my account!
July 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Terry S***, our President for our Montana Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and discussed her concerns He asked how we failed and Ms [redacted] relayed we did not have a 15-foot truck in Butte and she could not wait or travel to secure at an alternate location due to their time schedule, but was happy we provided her with a larger truck at the 15-foot rate When MrS [redacted] asked why they did not contact our Emergency Roadside Assistance for immediate help, she relayed again her time schedule did not allow it and she was not financially set for the trip Ms [redacted] seemed to get argumentative while being asked questions and MrS [redacted] stated he was simply trying to find a resolution She called him a foul word and at that point he said there was nothing more he could help her with and she disconnected the call Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello,I received an email from Joseph Jaime with a screenshot showing that the U-Box had a dispatch date and time of December at 14h This date and time are irrelevant to my complaint, which involves the U-Box delivery to me and its loading, which took place on December 13.I attach a summary of the delivery and loading order to this email.Regards,***
September 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Sandra D [redacted] , our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and agreed she only owed $ Ms [redacted] was going to call MsD [redacted] on September 1st to make her payment and the late fee would be waived Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Phyllis P***, our Executive Assistant for our Gainesville Regional Office, reviewed Mr [redacted] ’s recent comments Please be advised that anytime U-Haul equipment cannot be picked up or is wrecked beyond able to be picked up, it is company policy to get it out of impound as soon as possible to avoid any further impound fees Therefore, the trailer was towed to our Jacksonville Shop and is there for Mr [redacted] to retrieve his belongings It is Mr [redacted] ’s responsibility to find a way to retrieve his belongings He can contact the insurance company of the person that hit him to request assistance or to be reimbursed for any extra expenses U-Haul will not pay to ship his belongingsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
January 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] *** [redacted] , our Area Field Manager for our Northern Wisconsin and the UP Regional Office, reviewed the recent comments Ms [redacted] relayed to your officeBecause he has not been able to reach Ms [redacted] by phone, he sent her an email with a copy of the chargesHe reiterated that in the end she was only charged $Late Not Returned fees were refunded as well as a refund for $that was issued as an adjustmentMr [redacted] is waiting to hear back from Ms [redacted] if she wishes to contact him We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
May 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms*** [redacted] ***, our President for our Southern New Jersey Regional Office, reviewed Ms***’s recent commentsHe informed our office he contacted Ms [redacted] and addressed her concernsHe advised her of a refund for $back to her [redacted] account as an adjustment and also explained she should be able to log onto our Premier Customer Club to see the discount of 20% for monthsThe refund should post on her next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International
September 21, 2015Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Pittsburgh Regional Office reviewed Ms [redacted] recent comments and and sent her the following email in response: [redacted] :I have reviewed your reply to the Revdex.comThe equipment in question is currently at a maintenance facility for routine scheduled service and I will relay your concerns to the facility for inspection while it is there there thank youI have provided copies of your signed rental agreement (in your name) shown below, for the rental in question which clearly shows that the location did in fact have authorization to charge the card used for this rentalAgain, we stand by the decision of the Glenshaw location to collect the charge due for this rental per the terms on the rental agreement and are considering this matter resolvedMight I suggest that if you rented this truck for a third party that you seek reimbursement from that party.Thank you, [redacted] Executive Assistant MCO [redacted] ***Glenshaw PA 15116We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International
June 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the information Ms [redacted] providedShe informed our office she will be in contact with Ms [redacted] to advise her of a refund for the requested amount of $1, Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
February 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Western Ontario Regional Office, followed up on the information Ms [redacted] providedShe informed our office they found no mechanical issues with the truck Ms [redacted] rented but asked that we pass on her apology for any inconvenience she experiencedMs [redacted] also mentioned that the reason Ms [redacted] was put on E-Alert was due to her verbal abuse toward our U-Haul Center staff and the continuous harassment she caused toward themA full refund for the rental in the amount of $was issued back to Ms [redacted] ’s [redacted] account and should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
August 16, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Don C***, our President for our San Diego Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Mr [redacted] , A refund of $was posted to your credit card ending in It may take up to business days for this credit to showThank you.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
July 8, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office he voided the $VIP Certificate and issued him a refund for $back to his Visa accountThe refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
September 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Chris M***, our GM for our U-Haul Moving and Storage of Hazelwood, followed up on the information Ms [redacted] provided He informed our office he left several messages for a call back The last attempt, he explained Ms [redacted] hung upon him then called back and said she would call back at a later time MrM [redacted] issued her a refund for $back to her [redacted] account as an adjustment on her rental The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Judy S***, our Executive Assistant for our West Texas Regional Office, followed up on the information Ms [redacted] provided She informed our office an attempt was made to speak to Ms [redacted] but a message had to be left She also relayed her storage unit was sold but pr [redacted] steps were taken to reach her The last payment Ms [redacted] made was on November 17, 2015, which was only a partial payment They have no documentation Ms [redacted] spoke to our Call Center since that date and no returned mail has been received advising her that her storage account was delinquent or in lien status MsS [redacted] explained they did try and contact the private individual that purchased the room but he declined to work with Ms [redacted] They did, however, obtain four boxes of personal items and our GM of our U-Haul Center attempted to contact Ms [redacted] to return them but has been unsuccessful in reaching her MsS [redacted] stated the boxes will be shipped to her insteadOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Hello Mr [redacted] I am responding to your letter to the Better Business Bureau regarding your recent rental with usSince I am the Executive Assistant for the Regional Office for U-Haul Company of Southern Georgia, it was given to me to respond to and resolve.I realize that they only give you so much space in order to voice your complaint and you did a good job; however, you failed to mention some of the positive aspects of your rentalI would think that the extra miles you were given and the 10% military discount that was given to you up front (by GM [redacted] ) in order to bring the price of your truck down from $to $ - were definitely noteworthy.We also promised to process a $ Reservation Guarantee since you had to travel somewhere other than your preferred pick up location to pick up your truckAfter reading in your complaint that it was never processed, I processed it today for youThe $ should be on your card within to business days, depending on your financial institution's policies and proceduresPlease accept our apology for this not being done soonerTwo employees were working on it and apparently they both thought the other was processing it.I have also emailed a $ VIP coupon to this email address so please be sure to check your spam, as it will probably end up thereThese coupons are accepted at all of our locations across the United States and CanadaThey are accepted the same as cash and can be used towards your next rental, storage, propane, buying any moving supplies of your choice, and anything that U-Haul rents or sellsThey are also transferable, making an excellent gift for anyone on your gift list!We appreciate your business and look forward to serving you again soon!Kind regards, [redacted] ***,Executive AssistantU-Haul Company of Southern GeorgiaOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
Thank you for your concern for our customers Mrand Mrs [redacted] [redacted] , our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mrs [redacted] providedShe informed our office she reviewed the details on Mr [redacted] ’s reservationAn email was sent with the pickup time and locationShe mentioned they have no record of ever having the equipment available at 9:AM and was never going to be available any earlier than the scheduled 4:PMThis is the information that was emailed to Mr [redacted] When our Reservation Manager was made aware that Mr [redacted] anticipated obtaining the equipment earlier, he called our previous customer to see if it was possible to return earlierAlthough our previous customer hurried as much as possible, he still could not make a morning returnMr [redacted] was able to rent the truck and auto-transport as requestedWe show dispatch time was at 3:PMMs [redacted] relayed she understands the frustration Mrand Mrs [redacted] experienced, however, we fulfilled our obligation.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
December 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our President for our SW Ohio Regional Office, followed up on the information Ms [redacted] providedHe informed our office an inspection was done at the storage location involved and they found no mold issues in the buildingHe also relayed there is no climate controlled environment offered to the stored itemsMs [redacted] ’s claim was denied Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International