Beverly Hills Weight Loss Clinics

December 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Craig W***, our President for our Northern Indiana and South Cook County Regional Office, reviewed Ms***’s recent comments. He informed our office he met with Ms*** on December 9th. They went to her storage unit and found her items in the unit had shifted and the door could not be opened. MrW*** and a maintenance tech got the door opened and she was able to obtain items that day and said she would be back on December 12th to remove the remainder of her items out of storage. MrW*** then received an email from Ms*** requesting an extension until December 15th to move out of storage. MrW*** sent her an email back telling her that would be fine We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

March 4,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customers *** *** and *** ***
Our records indicate emails from both our GM of our U-Haul at South College Ave., *** ***, and our Field Manager, *** ***, were sent explaining their research and resolution as well as our Marketing Company Presidents resolution regarding Ms***’s rentalThe emails were sent so it would be clear to our customer on what the resolution is and why the decision was madeMs*** can contact our Field Manager, *** ***, if they wish to discuss the matter furtherShe can be reached at ***
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

November 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs***.Autumn H***, our Executive Assistant for our Montana Regional Office, followed up on the information Mrs*** provided She informed our office she contacted Mr*** and
offered her apology for the inconvenience they experienced during their rental She read Mr*** the Terms and Conditions for the rental, which state Customer agrees to not hold company liable for downtime, materials or any consequential or incident damages resulting from the use of equipment, including failure of the equipment to operate properly and Customer agrees there is no refund for unused time or mileage MsH*** reiterated some of the things they had discussed the previous day, that he did make the decision to leave and pull the auto-transport with their personal vehicle Mr*** had stated it was inconvenient to do a transload because they didn’t want to wait Mrand Mrs*** did not give the U-Haul Center or our Emergency Road Assistant an opportunity to review or fix the issue MsH*** relayed U-Haul has a policy and procedure in place to take care of our customers and they did not allow us the opportunity to help rectify the issue During the conversation, Mr*** became agitated and verbally abusive and said he was getting a lawyer and disconnected the call.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

June 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrF* Michelle A***, our Executive Assistant for our *** *** Regional Office, followed up on the information MrF*’ provided. She informed our office she
spoke to MrF* and discussed his concerns. She advised him of a full refund for the shipping fee. MrF* relayed his satisfaction for the resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr* ***Paul B*** our Executive Assistant for our Northern Arizona Regional Office, reviewed Mr***’s recent comments to your office He informed our office our Area Field Manager, Nicholas Terp, contacted Mr*** again and explained our reservation guarantee policy The reservation was for pick up in a remote area during a busy time of the summer when most of our equipment was on the road There were two reservations for our 26-foot truck with only one in the area One reservation was made over a month prior to Mr***’s reservation, which was made one week prior to his moving date Mr*** was offered options One was to take a 20-foot truck and a 12-foot trailer The other was to travel to an alternate pick up location to secure a 26-foot truck Mr*** agreed to take the truck and trailer combo MrB*** relayed Mr*** was clearly due the $Reservation Guarantee Fee and was in fact issued the refund He also mentioned Mr*** accepted our substitute offer and completed his move No further refund will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

January 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Central Indiana Regional Office, reviewed Ms***’s recent comments to your officeHe spoke to Ms*** after doing a great deal of research on her transactionHe relayed he would not have seen the quote due to the fact he was researching for a reservationHe specifically asked if anyone asked her for her hitch information on her or Pontiac Gshe was driving, which he stated would not pull a 6xU-Haul trailerShe replied she was renting a pick up from *** to tow the trailerMr*** asked how was she able to supply the hitch information to make a reservation and Ms*** explained she received the information from ***Mr*** called *** and was informed they do not rent any vehicles with hitches for towing and do not rent pick up trucks one-wayHe did view the security video at our U-Haul location, which showed that her Pontiac was driven to the Lafayette U-Haul locationShe spoke to our GM and asked for a 14' U-Haul truckHe did not have one but our West Washington Stlocation didWe made the reservation and she left and went directly to that location and rented the truckBoth U-Haul locations had at least or more 6xtrailersMr*** advised our office that with all the above considered, he concluded Ms*** was trying to rent a trailer but she did not have a vehicle capable to towHe called Ms*** and left her a message on what he found from his research and relayed he cannot verify the information she gaveHe still believes she was served and given what she requested
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

April 15, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul Moving and Storage at *** *** in ***, **, followed up on the information Ms*** providedHe informed our office he left a message for Ms***
advising her the problem with the gate had been fixedMr*** stated the issue with the gate happened while he was on vacation and was sorry no one brought this to his attention before Ms*** made him aware of the problem she was experiencing.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

March 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and discussed her
concernsShe explained to Ms*** that her contract was only modified to replace her original AutoTransport number with another one that she was to pick up on March 5thThere was no additional charge for the AutoTransport, therefore, the $refund our GM processed was correctMs*** advised Ms*** of a refund for the $Reservation Guarantee FeeShe also offered her apology for our GM’s unprofessional behavior and assured Ms*** the issue would be addressed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrFl*** Chad F* our President for our San Fernando Valley Regional Office, followed up on the information MrF* provided. He informed our office a
message was left for MrF* explaining a refund for the $Reservation Guarantee Fee was issued. The refund should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

the fact that I was told that the calls would be pulled when I first sent this complaint, it's kind of lateThe calls should have been pulled right awayThis is not satisfactory as a customer

November 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** *** *** *** ***, our Executive Assistant for our Northwest California Regional Office, reviewed the recent comments from Ms***She informed our office a refund for the difference for her moving helpers would be issued
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I received the refund but am still out money, the movers guarantee does not cover my movers expenses

November 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer *** ***
*** ***, our Executive Assistant for our Western *** *** *** Regional Office, followed up on the information *** *** providedShe informed our office she
contacted *** *** to address her concerns*** *** stated her credit card company had already received the requested credit and no further action was required
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mrs***.*** ***, our President for our *** *** Regional Office, followed up on the information Mrs*** provided and sent her the following email in response:Mrs***, My name is ***
*** I am the Marketing Company President for *** *** U-HaulI would like to first off apologize you had this experienceAs far as the size of the truck goes I see in your Revdex.com claim that the truck was not the appropriate size for what you specified you neededI apologize for that we recommend the 3-bedroom moves for our 24ft and 26ft trucksThere are a magnitude of factors that play into thisSize of furniture, how the truck is packed, how much stuff you have in the 3-bedroomsI don't exactly know your situation but I do apologize that the equipment did not hold what you expectedFor that reason I will refund you the $When you rent the truck you have to put the fuel back in it for what you usedIf you didn't put fuel in the truck then the trucks would exentually become emptyWe do not have runners that go and refuel our trucksIf we did we would in turn have to raise our rates a little to accomidate for that expenseFor this reason I am not willing to pay for the fuel for your entire moveI will instead refund you $of the $fuel fee you requestedI feel you would have used half the fuel charged for one of the two trips you madeI will take care of the second trip as you had to use extra milesThe $service fee is what is costs the company to send someone to have to put fuel back into the truckI will refund this $fee due to you not knowing about itSo I will be crediting $back to your card right nowI as well will be emailing you a $VIP that you can use for boxes, propane, your next rental or any other services U-Haul providesAgain I apologize for the inconvience*** *** Marketing Company President *** ***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I was never asked bring the car to a uhaul location when I contacted the store managerThis was the first time I was ask about it during the entire processI requested the Manufacturer information of the part that was installed and was never give that informationThe part that was defective and caused damage to the carThe wiring was still in the car and was disconnected to prevent future damage which I explained to them and they still did not request to take a look at the car. Other than receiving a call and a couple of emails from the company they do not appear to have any concerns for the damage don't to my car or fixing the wiring on the hitch which is part of the warrantyI will never do any business with them again if this is how the treat their customers

June 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** ***. Please be advised that *** *** is the name listed on the rental agreement Mandi D***, our Executive Assistant for our Southern Alberta
Regional Office, followed up on the information Mr*** provided. She informed our office she spoke to Mr*** and discussed their concerns. She requested he email her a copy of his receipt for further review Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International