Beverly Hills Weight Loss Clinics

March 27, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and discussed her
concernsShe explained to Ms*** that her contract was only modified to replace her original AutoTransport number with another one that she was to pick up on March 5thThere was no additional charge for the AutoTransport, therefore, the $refund our GM processed was correctMs*** advised Ms*** of a refund for the $Reservation Guarantee FeeShe also offered her apology for our GM’s unprofessional behavior and assured Ms*** the issue would be addressed.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

the fact that I was told that the calls would be pulled when I first sent this complaint, it's kind of lateThe calls should have been pulled right awayThis is not satisfactory as a customer

September 20, 2016Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***Ashten P***, our Traffic Manager, and Kristin G***, our Field Manager, both from our South Puget Sound Regional Office, reviewed Ms***’ recent commentsMsG*** advised our office she spoke to Ms*** and explained she was only paying for shipping and delivery to her new locationThe VIP Certificates were applied to her rent so she was never charged for rentShe relayed Ms*** was not clear what she wanted other than wanting to be compensated for the worrying she states we caused.When MsP*** spoke to Ms***, Ms*** stated she was told she didn’t owe the $for rent and agreed she saw the $1,was applied by our Contact Center to the wrong portion of her moveShe also said she received an email stating her card would be charged $3,for shippingMsP*** confirmed no fees were charged to her card at that point and the only charges she owes is the difference from the $3,for shipping minus the $1,prepayment and then $for truck delivery in CantonsvilleMsP*** explained the email she received is an automatic email that is sent to our customer once the U-Box has shipped and didn’t mean we didn’t collect for the $1,800, which we had already confirmed with Ms***Ms*** stated for the stress she has experienced with the charges, she felt we should deduct $1,or a couple hundred for the miscommunications on U-Haul’s partMsP*** acknowledged a mistake was made on her prepayment being applied to the wrong portion of her move but that this was rectified in the amount of $410, which we covered with the VIP Certificates for her rentMsP*** advised Ms*** she would not be giving any further adjustments as Ms*** still owed the remaining shipping and for Cantonsville truck delivery if she still chose to have the U-Box delivered.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive Assistant

January 13, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer MrFl*** Chad F* our President for our San Fernando Valley Regional Office, followed up on the information MrF* provided. He informed our office a
message was left for MrF* explaining a refund for the $Reservation Guarantee Fee was issued. The refund should post on his next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

October 27, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. John M***, our Field Manager for our Central Ontario Regional Office, followed up on the information Mr*** providedHe informed our office a refund for $was
issued back his Visa account as an adjustment on his rentalThe refund should post on Mr***’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564763, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

December 30, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Michael C***, our GM for our U-Haul Moving and Storage of Johnson City, followed up on the information Ms*** provided He informed our office he spoke to Ms*** previously
and addressed her concerns Ms*** was advised that it was common the straps can require to be snugged up from the car shifting during transit The Auto Transport User’s Guide has a checklist that recommends our customer inspect vehicle and connections at each stop We also provide a toll free number that is staffed hours a day, every day of the year should our customer need assistance during their move The number is listed on the rental contract and on the equipment itself We have no record of Ms*** contacting us for assistance MrC*** mentioned the auto transport had no mechanical issues when rented and our receiving location also relayed the equipment was in rental worthy condition when received Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

January 23,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
Both our Executive Assistant and our Traffic Manager for our Eastern Florida Regional Office reviewed Ms***’ recent comments to your officeThey both advised our office Ms*** admitted to them of receiving all due money back
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 7,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** *** *** *** ***, our Executive Assistant for our Northwest California Regional Office, reviewed the recent comments from Ms***She informed our office a refund for the difference for her moving helpers would be issued
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

December 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Craig W***, our President for our Northern Indiana and South Cook County Regional Office, reviewed Ms***’s recent comments. He informed our office he met with Ms*** on December 9th. They went to her storage unit and found her items in the unit had shifted and the door could not be opened. MrW*** and a maintenance tech got the door opened and she was able to obtain items that day and said she would be back on December 12th to remove the remainder of her items out of storage. MrW*** then received an email from Ms*** requesting an extension until December 15th to move out of storage. MrW*** sent her an email back telling her that would be fine We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

December 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr* ***Paul B*** our Executive Assistant for our Northern Arizona Regional Office, reviewed Mr***’s recent comments to your office He informed our office our Area Field Manager, Nicholas Terp, contacted Mr*** again and explained our reservation guarantee policy The reservation was for pick up in a remote area during a busy time of the summer when most of our equipment was on the road There were two reservations for our 26-foot truck with only one in the area One reservation was made over a month prior to Mr***’s reservation, which was made one week prior to his moving date Mr*** was offered options One was to take a 20-foot truck and a 12-foot trailer The other was to travel to an alternate pick up location to secure a 26-foot truck Mr*** agreed to take the truck and trailer combo MrB*** relayed Mr*** was clearly due the $Reservation Guarantee Fee and was in fact issued the refund He also mentioned Mr*** accepted our substitute offer and completed his move No further refund will be issued We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International

April 15, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul Moving and Storage at *** *** in ***, **, followed up on the information Ms*** providedHe informed our office he left a message for Ms***
advising her the problem with the gate had been fixedMr*** stated the issue with the gate happened while he was on vacation and was sorry no one brought this to his attention before Ms*** made him aware of the problem she was experiencing.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

January 12,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
*** ***, our President for our Central Indiana Regional Office, reviewed Ms***’s recent comments to your officeHe spoke to Ms*** after doing a great deal of research on her transactionHe relayed he would not have seen the quote due to the fact he was researching for a reservationHe specifically asked if anyone asked her for her hitch information on her or Pontiac Gshe was driving, which he stated would not pull a 6xU-Haul trailerShe replied she was renting a pick up from *** to tow the trailerMr*** asked how was she able to supply the hitch information to make a reservation and Ms*** explained she received the information from ***Mr*** called *** and was informed they do not rent any vehicles with hitches for towing and do not rent pick up trucks one-wayHe did view the security video at our U-Haul location, which showed that her Pontiac was driven to the Lafayette U-Haul locationShe spoke to our GM and asked for a 14' U-Haul truckHe did not have one but our West Washington Stlocation didWe made the reservation and she left and went directly to that location and rented the truckBoth U-Haul locations had at least or more 6xtrailersMr*** advised our office that with all the above considered, he concluded Ms*** was trying to rent a trailer but she did not have a vehicle capable to towHe called Ms*** and left her a message on what he found from his research and relayed he cannot verify the information she gaveHe still believes she was served and given what she requested
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

November 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers Mrand Mrs***.Autumn H***, our Executive Assistant for our Montana Regional Office, followed up on the information Mrs*** provided She informed our office she contacted Mr*** and
offered her apology for the inconvenience they experienced during their rental She read Mr*** the Terms and Conditions for the rental, which state Customer agrees to not hold company liable for downtime, materials or any consequential or incident damages resulting from the use of equipment, including failure of the equipment to operate properly and Customer agrees there is no refund for unused time or mileage MsH*** reiterated some of the things they had discussed the previous day, that he did make the decision to leave and pull the auto-transport with their personal vehicle Mr*** had stated it was inconvenient to do a transload because they didn’t want to wait Mrand Mrs*** did not give the U-Haul Center or our Emergency Road Assistant an opportunity to review or fix the issue MsH*** relayed U-Haul has a policy and procedure in place to take care of our customers and they did not allow us the opportunity to help rectify the issue During the conversation, Mr*** became agitated and verbally abusive and said he was getting a lawyer and disconnected the call.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Please see these attached files I had appointment in Honda dealership times, Saturday (they didn't have the parts) and yesterday, Wednesday, August 2ndThe estimated cost was $(Parts, labor plus tax)I left my car and then was called and told that they couldn't fix it as quote: "REAR BUMPER COVER DO NOT FIT AFTER MARKET HITCH IN THE WAY." The big hole and loose outside lover part behind left rear wheel remains on my new SUVIt is really frustratingI have to find some solution to get it fixed, probably order the custom part.I would propose you to pay $and I will not take any further action nor charge you for my valuable time lost because of your totally unprofessional and unacceptable job. Please let me know if you accept my proposal to solve this dispute. Regards, *** ***
*** *** ***

May 20,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Stephanie C***, our GM for our U-Haul Moving and Storage ** ***, followed up on the information Mr*** providedShe informed our office Mr*** has been refunded their
storage costs for the auto pay that was charged for April and MayMsClark advised Mr*** to disregard the emails from our Storage Department as we are dealing with a computer glitch that is in the process of a fix to get their account closedTheresa J***, our Executive Assistant for our *** *** ***, also spoke to Mr*** and offered her apology for the inconvenience he encountered with his U-Box rentalShe relayed to Mr*** that we hope to have the computer issue corrected very soonShe also provided her name and telephone number if he had further concernsMr*** thanked her for the call and stressed that he just wanted the emails to stop
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

The only letter I ever received was a final noticeOnce I got I tried to contact uhaul...I always got call center..they informed me that they couldn't help meOnce I actually got thou to the store quinton was very rude to meI would like to be reimbursed for my unitThe pervious reply stated boxes was being returned yet ive seen nothing

October 10, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Melissa F*, our Traffic Manager for our Manhattan Bronx Regional Office, followed upon the information Mr*** provided and sent him the following email in response:Dear Mr
***, With one way rentals we do not confirm the pick up location or time until the day prior to your move dateTherefor when you reserved on 9/there was no confirmation sent for pick up at *** * *** **You were sent an email the day you reserved that stated: “You've selected a 'x 8' Cargo Trailer for your moveA U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment.” Even if *** * *** ** were listed as your prefer location, prefer does not mean guaranteedThere was no prefer location listed and your reservation was covered within Manhattan to * *** ** because they had the trailer availableYou were sent a scheduling email and text confirming pick up at * *** ** the day before your pick update 9/at 11:am which stated: “Dear *** ***, We have a X 8; Van Trailer reserved for you and guaranteed Friday, 9/29/at 10:AMWe are located at *** * *** *** *** *** *** ** *** and our phone number is *** ***Sincerely,U-HAUL CO *** * *** ** NEW YORK CITY,NY *** ***.” At no pint were you confirmed for *** * *** **Since you did not want to go to * *** ** the manager at *** ** sent an employee to pick up the trailer for you, this was by your requestThat's why you had to wait.Unfortunately, you do not qualify for a 80% refundOut of good will I did however issue you the $reservation guaranteed, refund # ***The refund was issued back to your card on file ending in *** and will take with 5-business days to clear into your accountI hope this email answered any questions you hadThank you for choosing U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International