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April 8, Revdex.com ID#: *** Revdex.com ID#: *** Thank you for your concern for our customer Mr*** Debra H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr*** provided. Please be advised we do not charge a daily rate on one-way rentals. A one-way rental is a flat fee that allows a set amount of days and miles to get to their destination. Our days and miles allowed are generous to allow for packing, loading and then unloading as well as allow for unexpected delays or detours along the way. MsH*** mentioned the trucks on the lot of our U-Haul location may have already had previous reservations. MsH*** assured our office the information Mr*** provided regarding the rude behavior he experienced will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. A refund for $has been issued to Mr***’s *** Card account as an adjustment on his rental. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

how could anyone have called sooner when uhaul didn't call until the day before the move?? at this point, what could they do...it's too late! they should pay the $I had to pay because of their incompetence

October 24, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Alanda W***, our Executive Assistant for our North Shore Chicago Regional Office, followed up on the information Mr*** providedShe informed our office our GM from
our U-Haul Moving and Storage of Westside contacted Mr*** and advised him he would check his vehicle once Mr*** returns from vacation, which will be October 30thMr*** will be calling our GM when he returns. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

May 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** and *** ***
We contacted *** ***ers and were advised that both service requests were cancelled and a refund for $was issued to Mrand Ms***
Our customers are very
important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 2, 2017Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.Moving Help informed our office they issued a refund for $to Mr***, which is the difference paid between the first helpers who cancelled and the new company that completed the job.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

March 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for forwarding Ms***’s second letter Dianne R***, a Senior Customer Service Agent, reviewed Ms***’s recent comments. She relayed she was unable to verify additional charges but if Ms*** is claiming extra fraudulent charges, she has the option to dispute them with her credit card company. MsR*** also reiterated that U-Haul cannot remove a credit card from the system and any charges that are not her responsibility, Ms*** should obtain them from the contract holderThank you for bringing this matter to our attention and allowing us to offer another responseSincerely, Maria P*** Executive Assistant U-Haul International

October 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Anthony J***, our President for our Central Indiana Regional Office, reviewed Mr***’s recent comments. He informed our office he authorized payment to Mr*** through *** Insurance Company We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

September 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Jennifer C***, our Traffic Manager for our Central Canada Regional Office, followed up on the information Ms*** provided. She advised our office she spoke
to Ms*** and discussed her concerns. MsC*** relayed she would request the calls to be pulled and will get back with her in the next week on her findings Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 20, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Amber C***, our Traffic Manager for our Northern Alabama Regional Office, followed up on the information Mr*** provided. She informed our office she sent
Mr*** an email advising him the additional charges were for the damaged windshield to the U-Haul van and the amount for damages was put on a Promissory Note in the amount of $435.42. MsC*** also emailed him a copy of the receipt showing the breakdown of the charge. Mr*** did not accept the Collision Damage Waiver and is, therefore, responsible for the damage Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 8,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Ms*** provided and sent her an email in responseShe explained she
addressed the information with all involvedWhen Ms*** contacted our Peoria U-Haul location, she was advised he did not have all the boxes she neededMs*** relayed when Ms*** contacted our Corporate Reservation Department, they were unaware of equipment availability and Ms*** would have been advised the local office would be back in contact to schedule her reservationOur Peoria location contacted Ms*** back to again explain they only had one box available and she would need to travel to an alternate location to secure the needed equipmentMs*** offered her apology and also explained Ms*** was told up front she would need to travel to secure the needed equipmentShe also apologized for the added undue stress Ms*** experienced and because proper reservation policy was followed, a refund is not warranted
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and am moving on from this matterI still find it rude that U-haul is acting like we had nothing to complain about and insists on making repeated reference to the mile discrepancyClearly, this company is not interested in making things right, and I have better things to do with my time
Regards,
*** ***

February 5, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, a Senior Customer Service Agent, left a message for Mr*** offering his apology for any rude treatment he experienced with U-Haul staffApparently the person Mr*** hired to
help with his move has a past balance with U-HaulAnd because we gathered both Mr***’s information in addition to his hired help, the two were linked in the same E-Alert fileWe are not holding Mr*** responsible for the other persons debt to U-Haul, however, this does prevent him from renting from U-Haul until the debt is paid in fullMr*** explained that Mr***’s name will remain on E-Alert until the E-Alert file is cleared of the debt.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 7, 2015Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***.Tom N***, our President for our Albuquerque, NM Regional Office, followed up on the information Ms*** provided He informed our office Ms*** was contacted by email with screen
shots of her agreement He relayed we provided the service as contracted and a reimbursement will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul Internation

June 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** ***. Please be advised that *** *** is the name listed on the rental agreement Mandi D***, our Executive Assistant for our Southern Alberta
Regional Office, followed up on the information Mr*** provided. She informed our office she spoke to Mr*** and discussed their concerns. She requested he email her a copy of his receipt for further review Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

December 22,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to
Ms*** and offered her apology for the inconvenience she experiencedShe also relayed she wanted to issue her a refund for $as an adjustmentMs*** asked that we hold the offer and will call Ms*** back in a few days
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I was never asked bring the car to a uhaul location when I contacted the store managerThis was the first time I was ask about it during the entire processI requested the Manufacturer information of the part that was installed and was never give that informationThe part that was defective and caused damage to the carThe wiring was still in the car and was disconnected to prevent future damage which I explained to them and they still did not request to take a look at the car. Other than receiving a call and a couple of emails from the company they do not appear to have any concerns for the damage don't to my car or fixing the wiring on the hitch which is part of the warrantyI will never do any business with them again if this is how the treat their customers

Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our *** *** Regional Office, reviewed the recent information Mr*** relayed to your officeShe acknowledged the error due to the reversal of the contractThere was no lack of security involvedA full refund was issued for all charges, including the actual rental chargeMs*** also relayed that an apology was given to Mr*** for the inconvenience we causedI would also like to relay my personal apology to Mr***We realize moving can be a stressful time without any unnecessary added inconvenience.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

This is a statement from JodyI did not"disconnect the call"She informed me she was not going to listen to me, that ended the callHer "taking care of the situation with Mr***" was for him to pay the site directly and not using my card on the rental agreementPoor business practices and then to lie about itThis is why Uhual needs to clarify their web siteThey are falsely advertising the "Express Check In" and refuse the card on file depending on location and then lie to the Revdex.comNever will we use Uhaul again nor will we ever recommend their company.Very disappointed with Mankato UhaulJody telling the Revdex.com a lie is proof how she does business, poorly.Dawn K***

May 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Melissa M***, our Executive Assistant for our Miami Regional Office, followed up on the information Ms*** provided. She informed our office Ms*** has been
contacted and will be sending in receipts for further verification of information regarding her claimOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***