Beverly Hills Weight Loss Clinics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

September 18, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customers *** and *** ***.Todd Ferreira, our President for our Fresno Regional Office, followed up on the information Ms*** provided He informed our office he spoke to Ms*** and she
relayed their concerns had already been addressed and resolved.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***
Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Still waiting for the money refund! - Also, I can't see attached to your message any recent update from U-haul as per my email communications with Mr*** *** and his staff, therefore, I don't know what would be the latest update that your office received from them; please advise if emails evidence will be required
Regards,
*** ***

February 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Keith H***, our GM for our U-Haul Moving and Storage of Cheltenham, followed up on the information Ms*** provided. He informed our office a refund for
the full rental fee was issued on February 2nd and should post on Ms***’ next *** credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Greetings Sandra,I do not except your response as a resolutionPrior to you contacting me I clearly understood how much I owedWhat was not resolved is the issue that I originally complained about, which is my inaccurate billingYour system has not been corrected, it still shows an incorrect amount owed, and I also can not pay online the amount that I actually owe.I also informed you during that call that I did not feel comfortable paying over the phone, particularly because you did not have a secure way of excepting a phone paymentThis company has been very incompetent in handling this issueI am not comfortable giving my credit card information to a complete stranger, not encrypted or otherwise secure.To date, I still have no way to pay the correct amount online or via a secure payment portal/access pointTo date your records still show that I owe more money than I actually oweTo date I am still receiving auction and lien notices stating the wrong balance due.Please correct the billing to reflect the accurate amount.Genuine regards,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The refund has been received and therefore this complaint is resolvedI appreciate the help and I am very fortunate to receive such a quick response! Regards,*** *** ***

January 30,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** ***, whose actual name is on the rental contract
*** ***, our Field Relief Manager for our Northern Colorado and Wyoming Regional Office, followed up
on the information Mr*** provided and sent him the following email in response:***, on behave of my MCP (Marketing Company President) *** *** we do apologize about your experience and the inconvience of the breakdowns that happened I did close your objection and I also did reimburse the $reservation guarantee per my MCP *** ***We did resolve the issue of the days and hours issue that you ran into at the time of pick up that dayI personally called you and I also did speak to the hitch pro James and told him to give you the truck for the amount of hours that you had reserved it so that issue was resolved before you finished the rental and we did not charge you double so everything was perfectly clear as far as how long you would have it before you leftMy MCP has also spoke to our repair dispatch manager about the vendor and that issue has been resolvedThank you, *** *** *** Field Relief Manager UHC of Northern Colorado and Wyoming
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

June 12, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Neil B***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** provided. He informed our office a refund for $was
issued back to Ms***’s *** account for the cleaning fee. The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

June 28,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our South *** Regional Office, followed up on the information Ms*** providedShe informed our office she spoke to Ms*** and
offered her apology for the inconvenience she experiencedAs we value Ms*** as a customer, Ms*** sent her a VIP Certificate to cover one month storage and also gave her a refund for one month of storage she had with our U-Haul location in Fort Worth
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

August 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Michael W***, our President for our Missouri Northeast Regional Office, followed up on the information Mrs*** provided. He informed our office he
spoke to Mrs*** and discussed their concerns. He explained they were able to reach an amicable resolution and issued a refund for $back to their *** account as an adjustment on their rental. The refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Thank you for your concern for our customer Ms***.*** ***, our Executive Assistant for our *** *** *** *** *** Regional Office, followed up on the information Ms*** providedShe informed our office attempts were made to offer Ms*** a settlement but they did
not hear back from herMs*** relayed that Ms*** was aware of the auction date as well as was called numerous timesPayment had not been made on the units for six monthsMs*** assured our office proper steps were taken on the storage units before the auctionThey tried to work with Ms*** by offering a settlement so the auction would not take placePlease be advised that having to proceed with an auction is a last resort to receive past paymentsWe would rather see our customer retrieve their belongings than to have to auction them in order to receive past payments.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

April 10, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. David M***, our GM for our U-Haul Moving and Storage of Oakland Coliseum, followed up on the information Mr*** providedHe informed our office the truck Mr***
rented was towed to his lot on March 3rd from *** *** ***Upon reviewing the cab of the truck, it appeared it was being utilized for a sleeping quarters with a sleeping bag, cushions under the sleeping bag, numerous newspapers, food, bottles of water, a few bottles of soda and rope tied all about the front cabMrM*** placed a dumpster next to the cab portion and cleaned out the contents of the front cabThe back of the truck was so packed, he decided it would be best to transfer the items in the back of the truck into U-Boxes utilizing Moving Help due to the abundance of items and the work load involvedThe boxes are now placed into the U-Box warehouseMrM*** or someone from our Regional Office will be in contact with Mr*** regarding the loaded U-Boxes to reach a resolutionMr*** can also contact MrM*** at ###-###-#### or by email at [email protected]. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***

May 23, 2017 Revdex.com ID#: ***U-Haul Ref#* *** Thank you for your concern for our customer Ms*** Felicia R***, our Traffic Manager for our Northern New Jersey Regional Office, followed up on the information Ms*** providedShe informed our office she contacted Ms
*** and advised her of a refund for the disputed amount of $that she issued back to her credit cardThe refund should post on her next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

May 11,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr*** providedShe asked that we inform your office she has been in contact
with Mr*** and is currently working with him to get the answers he deserves
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

like I said before me and my brother noticed the brunt out tired before we left lot, they keep talking about video and they check tired everyday, they must of not checked the tires on the truck before I used itAlso when the manger of the store called me Friday of last weekHe was vary rude he hung up in my face hen when I called back he was rude when I told him I wanted to speak with his boss he cut me off while I was talking and with nasty additude he was like ok byeI have yet to speak with his bossI they guy who helped us the day I rented he ruck was also rudeMy brother was with me when I got the truck and drove it off the lot to my mothers which is up the streetFrom there I did he driving I also dropped the rlyrck offI'm starting to think this is racist thing nowI'm tired of all there nasty additudeI will take his always to court if I have to because I did not cause those tires to be burn outI wouldn't go this far if I didBut I refuse to let them take my money for something I did not causeI don't know who this maira person isThey guy I spoke with told me his boss name was Rio R***The guy I spoke with last Friday his name was ErnestoHe was the guy who hung up on me and was vary rudeJust like the guy in storeWhat does my brother driving it off the lot have to do wth anything? I either want refund or we can take it court, because they are doing bad business with her rude employeesI want to see video that they are also talking aboutI also went to other tire shoes they said no way you can burn out tires to thread in one day if your moving back and fourthOnly way that could happen is if you burn rubberWhich I was not doing, I returned the truck in my alound time that I had, which was before

So much of what was said in response is incorrect, that I must address each error separ.I had refused the offer given when I was at the rental store, the owner forgot and charged me anyway. I only noticed that I was charged for it after I leftI live an hour away and was needing to get back, I called outside the city limits I was never told that a refund was sent, even though I called numerous times to ask about it..The next day May when I was packing the vehicle it began raining and thats when I noticed my belongings getting wetI called the rental place first, he told me to call the Uhaul company numberI did and they said they didn't have any vehicles in the area and that I could waitthey also said I would have to pack my things myself in the other truck They told me that I could cover my things and I could wait, but there was no telling when the truck would comeI dont recall being offered a place where I could get a replacement truckAnd it was my kids and I, we would have needed help to unload and reload the other truck, Uhaul never stated they would help with that. When I called I was in the mist of salvaging damaged personals and was unpacking what I had just packedI ran more that hours behind because of the leakIf they intended to come, which they never indicated that they would send a truck, they had plenty of time to get to meI had to leave the next day instead of when I had planned to leave, which was that dayUhaul and Rep West have not been proactive at all in resolving this issueIf they would have simply communicated with me I would have been more patient to resolve this problemthey asked me what value I placed on my private photos and clothes and I said 10,dollars because I cant place a vaiue on themthey are worth more than that to mebut they indicated they could care less because they never bothered to respond with any reasonable sense of concern or how they could recompense me for this awful experience

June 21, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for forwarding Mr***’s concerns to our office. Mark P***, our GM for our U-Haul Moving and Storage at Florida Ave., followed up on the information Mr*** providedHe informed our office they were finally able to
catch up with the lessee of the storage unitThe account was made current and our customer moved out over two weeks ago. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul InternationalTell us why here

May 15,
Revdex.com ID#: *** *** *** *** Thank you for forwarding Mr*** concerns to our office
Please be assured U-Haul takes reports of fraudulent use very seriouslyWe urge victims to obtain copies of their police reports because it is vital that they have this documentation
to provide to any servicers where their identity may have been used and report the incident to all three credit bureausA copy of the report is required to remove an account from collectionsU-Haul does not pay for copies of police reports on behalf of a victim as their identity may have been used more than once with unknown providers/servicesOur Credit Administration Department obtained the case number information from *** P.Dand urge Mr*** to pay the fee of $to obtain the report should his identity be used in another mannerThe accounts will be removed, however, Mr*** will be unable to rent from U-Haul until a copy of the report is faxed to the number that was providedIf he is unable to pay the $1.50, *** P.Dstated that if the victim has friends/family in the area, someone can go to the Police Department and request the report and have it mailed to him
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International