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May 24, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Jeff Porter, our President for our Nashville Regional Office, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and offered his
apology for the inconvenience he experienced and let him know his repeat business is more important than the fees he was chargedHe also explained he had issued a refund for $for the full amount of the rental back to his Visa accountThe refund should post on Mr***’s next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

April 27, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Angelique F*, our Executive Assistant for our Northern Jew Jersey Regional Office, followed up on the information Mr*** provided. She informed our office Mr*** was given
an option to secure the reserved equipment at an alternate pick up location miles away but he declined. Extra miles were also offered. MsF* relayed she issued the $Reservation Guarantee Fee to Mr***Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

September 26, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Mr***. Michael F*, our GM for our U-Haul Moving and Storage of Double Diamond, followed up on the information Mr*** providedHe informed our office they reversed Mr
***’ contract the same day it was generated due to the fact the electrical hoon his truck was not compatible to our trailerTherefore, the refund was already issuedMrF* sent Mr*** the following email in response:Hello ***, I see we had charged you $and credited it back on the same day, 9-18-2017..Have a great day, MikeOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Lynne M***

August 22, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Lena S***, our Executive Assistant for our Northern Nevada Regional Office, followed up on the information Mr*** providedShe informed our office she spoke to Mr*** and was
able to reach an amicable resolutionShe mentioned she took care of past rent and extra fees and he expressed his satisfaction for the adjustment.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International Tell us why here

This whole response is full of lies, in typical UHaul fashionThe store employee was threatening kept moving closer to me and using anti-woman rhetoricI should have called the policeNever heard of someone named O***, another lieNo one assisted meDid not go back to the truck to get the keys-this one is funnyThe keys were in my hand from the moment I pulled up in the truckI went to the BACK of the truck to try and get my boxesBy the way, ALL the boxes I was returning were brand nmovers who loaded them into the truck for me are willing to testify to that and will do so in small claims courtUHaul is a liar, as usualI never threatened any employees, there was only one there and he was threatening me-that's why the customer go scaredI don't threaten peopleBut UHaul doesNo where on the information about returning the boxes and getting your money back does it mention needing to have receiptadvertisingNo one is addressing the fact that this sexist employee was refusing to wait on me and starting threatening and yelling at meI will address it in small claims court

October 3, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Shannon O***, our Executive Assistant for our South Alabama Regional Office, followed up on the information Ms*** provided. She informed our office he
verified that a full refund was processed on September 23rd, which can take up to business days for Ms***’s credit card company to process. MsO*** also found our GM spoke with Ms*** at this time and that Ms*** has an open insurance claim for damages under Claim# *** since September 20th. The claim has been assigned to the Claims Adjuster, Darryl B*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 25, Revdex.com ID#: *** U-Haul Ref#: 1*** Thank you for your concern for our customer Mr*** Carolyn J***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** provided. She informed our office she
contacted Ms*** and was able to reach an amicable resolution. A refund for the full amount of the truck rental, in the amount of $29.71, was issued back to his A*** *** account. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 5,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customers *** *** and *** *** whose name actually appears on the rental agreement
We contacted *** and was advised Ms*** and/or Mr*** was sent an email
requesting additional detailsThey show the moving job was completed on September 15th and the payment code was given to the service providerIf they are requesting an adjustment on their move, they will need to pursue with movinghelper directly and was provided information if the agent from *** can assist
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Hello,On November 20, 2017, I received the response that U-Haul International submitted through your agency. The response from U-Haul indicated that Gerald S***, President of the U-Haul North Philadelphia Regional Office, has called to contact me and left a message requesting a call back to address the concerns I have. I have not received any call or a voicemail message from MrS***. I also sent a certified letter to him on October 11, 2017, with all of my contact information requesting to speak with him to resolve this matter. A copy of the letter is attached to this response. I have not gotten any response and have not spoken to MrS***. I also sent a certified letter to Gary Stahl, General Manager of the U-Haul facility but got no response from either of them. I do hope to speak with MrS*** as soon as possible regarding this matter to discuss a resolution. He can contact me by phone or e-mail. I appreciate your help. Thank you! Sincerely,*** ***

August 4, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Debby H***, our Executive Assistant for our Southern Georgia Regional Office, followed up on the information Mr*** provided and sent him the following email in
response: Hello Mr*** We are in receipt of your letter to the Revdex.com and would like to apologize for any inconvenience that you experienced when you visited our store on Gray Highway in Macon, GA on July 27thSince you are a repeat customer, and we would like to keep your business, I have attached a VIP coupon in the amount of $ 40.00. This coupon is good for two years and can be used towards anything that U-Haul rents or sells, including propane, hitches and storage. The coupon is also transferable, making an excellent gift for those on your gift list! We appreciate your business and look forward to serving you again soon! Warm regards, Debby H*** Executive Assistant U-Haul Company of Southern Georgia Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

March 1, Revdex.com ID#: 1*** U-Haul Ref#: *** Thank you for your concern for our customers Mrand Mrs*** Meg W*** a Claims Adjuster with Rep*** *** Company, advised our office, at this time Mr***s claim was closed due to lack of
activity. Requested documents were never received from Mr***. In order to evaluate their claim, Mr*** was asked to complete a cargo form providing the information for his items, such as age and purchase price. MsWillauer sent Mr*** an email on February 22nd requesting the information again and hopes to hear back soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 2, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Mr*** Peter R***, our Executive Assistant for our Central Alabama Regional Office, reviewed Mr***’s recent comments. Our records indicate the check for $is dated January 26th and was mailed from our Phoenix office on January 27th. Mr*** should receive the check within the next business days if not alreadyWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I, *** *** was in contact with the manager of the Uhaul on *** ** and *** as well, *** He is the reason this complaint had to be madeHe was very rude to me and also not very eager to listen to his customers when they have talked to other customer service representatives and also other store associates like the store I took the Uhaul truck back to, *** *** and *** I was in contact with a customer service representative on November 3rd and November 4thOn the 4th, the representative informed my boyfriend who was speaking on my behalf that he had been on the other line with *** and that Everything was taken care of and I would not be charged anything for my trouble Just please bring back the Uhaul truck to my closest location when I was finished with it and to please accept their apologies The Uhaul truck was in no way dirty and since I wasn't going to be charged per them and with all the problems I had because I was given poor service when I was there at the *** ** location on the 3rd and given the incorrect set of keysI didn't feel it necessary to fill it with gasolineAnd, if they want to charge me for gasoline, that's fine, I do not have a problem being charged $for the gasoline, I have a problem being charged the $for all other things which I was told was never going to be charged to my account Thank you for taking the time to help me with this matter I am disabled with children, also with a disability I don't have the capability to handle this all by myself.Regards,*** ***

May 8,
Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***
*** ***, our GM for our U-Haul Moving and Storage of *** *** **, followed up on the information Ms*** providedHe informed our office he contacted Ms*** and left a message on her
answering machine advising her of a refund for $as an adjustment on her rental in addition to the $he previously issued on May 3rdHe relayed this would result in Ms*** only being charged for the rental itself minus any additional chargesMr*** provided his telephone number if she needed to reach him for any further concernsHe added he felt the resolution was fair due to the fact she did use the U-Haul truck to make her moveThe refund should post on her next Visa Credit Card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

I did get the U haul as ordered, however, the customer service offered by uhaul is terribleFirst of all I received an email confirmation stating that my order was confirmedI happened to go to the uhaul agent the week before who informed me that they had no tow dolly's and was told that I would only be told the day before whether the equipment was availableAfter I put in my complaint with the Revdex.com uhaul brought a tow dolly to YarmouthThe Uhaul agent said that he had never seen them do that before, meaning that had I not found out that the equipment may not be available and had I not put in the complaint with the Revdex.com, it seems extremely unlikely that Uhaul would have delivered the equipmentMoving is a massive endeavour and the idea that Uhaul could call you the day before moving and tell you the equipment that you ordered and that they confirmed was not available is unbelievableI won't be accepting Uhaul's resolution to the complaint as I no reason to believe that this type of behaviour is going to stop. In my initial conversations with Uhaul, they were unapologetic and defended this policyIt was not until I made the complaint with the Revdex.com that uhaul's did anything This added a lot of unneeded stress during my moving process which was already stressful enough to being with

May 27,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Janet K***, our Executive Assistant for our East *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Good afternoon,
We have received and thank you for your feedback regarding your recent U-Haul equipment rentalI have reviewed your rental contract *** and all subsequent notes regarding the changes we made in the pick up locationU-Haul appreciates your patronage and we apologize for any InconvenienceAs per our scheduling policy, a $credit has been issued to you for our reservation guaranteeWe sincerely hope that we can serve you better the next time you may need our services, and if I can be of further assitance, please feel free to contact this office directly
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Maria P***
Executive Assistant
U-Haul International

April 8, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our President for our *** *** *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:Mr***, I received notice of
your concern from the Revdex.com of Phoenix, AZI want to attempt to clarify our program and resolve the concern regarding the free month of storage which UHaul offersThe free storage we advertise is only at UHaul-owned facilities, which near your destination is the facility in *** that you mentionedIf you discussed storage at the dispatching location and they failed to explain this I apologizeAt any time during your trip we could have changed your drop off location to *** at no costWe could have also made you a reservation there for storage and you could have still dropped of the truck at the *** locationI do not show any records of you calling to review other optionsWe do not own or manage the storage business at *** *** ***, so I am unable to give input regarding the charges discussed and agreed upon with ***That being said, I will refund your credit card $to hopefully alleviate this situation someI appreciate your feedbackRegards, *** *** Marketing Company President UHaul of *** *** *** ###-###-#### Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,
*** ***Executive AssistantU-Haul International

July 17,
Revdex.com ID#:***
U-Haul Ref#: ***
Thank you for your concern for our customers Mrand Mrs***
*** ***, our President for our Western Georgia Regional Office, followed up on the information Mr*** providedHe informed our office our GM for our U-Haul Moving and
Storage of Conyers, *** ***, left several messages for Mr***He found no calls into our Emergency Road Assistance line from Mror Mrs*** and the U-Haul equipment was returned within the allowed number of days and milesA refund for $was issued to them by check for any inconvenience they experienced during their move
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this ***er to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

January 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Christopher D*** our GM for our U-Haul at Beach Blvd., followed up on the information Mr*** provided. He informed our office he issued a refund
back to Mr***’s Visa account for $304.77. The refund should post on his next credit card statement. As we value Mr*** as a customer, MrDodson also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International