Bieri Plumbing and Heating

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still did not explain that I was being charged $immediatelyI thought there was a day trial at which time I would pay $I also tried to bid on a few items but was outbid each time by the same personIt also did not specify in large print that you were using your bids so quicklyI was disappointed with the site and was expecting much more than was deliveredI still would like a refund based on good faith Final Business Response / [redacted] (4000, 9, 2015/09/10) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2015/08/14) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAll bids were used, therefore this account is not eligible for a refundWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Initial Business Response / [redacted] (1000, 5, 2015/10/26) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) nope want a refund Final Business Response / [redacted] (4000, 12, 2015/08/07) */ We would again like to thank you for bringing this to our attentionUnfortunately we are unable to issue a refund for this transaction due to the transaction dispute being placed with American ExpressOnce a dispute is processed the funds are put on hold until the credit card company is able to resolve the issueAfter reviewing your account it appears that there were no Customer Support emails from you requesting a refund If your card has been stolen we are more than happy to work with law enforcement to provide any information regarding this transactionIf you would like to further discuss the details of this transaction please call us at XXX-XXX-XXXX and we would be glad to provide you with all information available to usWe look forward to working with American Express to get this issue resolved as quickly as possibleThanks and have a great day!

Hello ***,We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made If you have any other questions feel free to contact us Thank you and have a great daySincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am disputed the charges placed on my credit card by Quibids on 07/30/On 07/29/2015, while researching Ipads and Tablets,I was prompted by a search engine to visit the website quibids.com I had no prior experience, nor interest, in sites such as quibids;however, I was familiar with e-bay and Craigslist and I was under the impression that quibids operated in a similar mannerI watched a brief video clip presented by a 'bogus' news station and the site seemed safe and secureI had no idea when entering my credit card information that I would be charged multiple times for a minute visit to a quibids auction site I called quibids customer support to inquire why they would have charged my card without my consent and they argued that they would give me credit for the same amount to use their site againThey claim to have a clear statement regarding their policy and charges and that is completely falseI am a conservative consumer and there is no way that I would have ever agreed to spending $in such a careless mannerI was aware of that bids cost and purchased a pack for BIDS @ $Consequently my Visa had (3) seperate charges placed by QuiBids 07/30/ *$45, *$60, *$ I am requesting Quibids to refund $on my Visa QuiBids is a fradulent and deciptive website and t should be stopped from doing business in the United States of America MrsJ [redacted] @cox.net Final Business Response / [redacted] (4000, 9, 2015/08/11) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day

Hello, Thank for your email Since the refund was requested 7-10-17, please allow 1-business days for the funds to post back to your financial institution If you have any other questions feel free to contact us Thank you and have a great daySincerely, Compliance

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on December 1, totaling $Please allow 1-business days for your funds to post back to your financial institution

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Thank you for your emailUnfortunately you filed a chargeback against our companyWhen this happens we automatically assume that it is credit card fraudAny and all accounts are permanently disabledIf you have any other questions feel free to contact usThank you and have a great day

Hello,Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great daySincerely,***Compliance

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Thank you for your emailPlease contact our Compliance Department at [redacted] so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyBased on feedback from our customers, we have found that customers typically don't want to see an increase in their competition as QuiBids' popularity continues to growQuiBids has so many auctions ending at the same time that we can't simply show each customer all auctionsThis means that, although you may not see every auction, others may not see your auctions either, giving you the best possible chance of winning a great dealOur number one goal is to maintain a great user experience for all customers, along with balancing heavy strain on our serversWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This in no way addresses my questionThis is a typical canned response from the site Let me state the question again: Why SPECIFICALLY and I limited to lower-value auctions? I know QuiBids understands the question, and I know there's an answerThey just choose not to give one Extremely poor customer service, advertising, and bait and switch Final Business Response / [redacted] (4000, 9, 2015/08/14) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeAfter reviewing your account it appears that you have requested and received a refund for all unused bids on September 20, totaling $Please allow 1-business days for the funds to post back into your accountWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a swift response from QuiBids after my email and Revdex.com complaint and then received a credit to my Amex for the full amount this morningJudging by the amount of people that have and continue to experience this issue, it's clear that the company is aware of the problem with the website's operation, yet choose to leave it as-isI would never feel comfortable doing business with a company that started relationships this wayThat said, with respect to the issue at hand - a refund of payment - I am 100% satisfied with this company's speedy resolution process

Hello, Thank for your email Our records show we issued a full refund for $on 9-11- If you have any other questions feel free to contact us Thank you and have a great daySincerely, Compliance

Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeUpon signing up for a membership on our site you were asked to read our 'Terms and Conditions' and to check a box acknowledging that you read and understood this articleThese terms and conditions clearly state how this site worksIn addition, our business model as well as the ins and outs of the website, are easily found in both the 'Help' section and in 'QuiBids 101'Each bid costs just $Our most popular bid packages are available by selecting the Buy Bids tab on the main menu barThese bids are pre-paid and placed in your Bids AccountEach time you place a bid, your Bids Account is deducted one bidOnce a bid is placed the auction price will go up in increments of 1,2,5,10,15, or centsA maximum of seconds is also added to the timer every time someone bidsThis gives enough time for someone else to make the decision to bid if they're interestedThis is similar to the "Going once...Going twice...SOLD!" approach of traditional auctionsIf you are the top bidder when the timer reaches zero, you winYou will then pay the ending auction price as well as the cost of shippingIf you do not win, you lose your bids that have been placed; however, we offer a "Buy it Now" feature on all auctionsWhen you use our "Buy it Now" feature, we subtract the cash value of the bids you've placed (excluding voucher bids) from the value price of the item, and you only have to pay the differenceLet's say you spend bids trying to win a $valued product, but you don't winYour bids are worth $(x $0.60), so if you choose to use the "Buy It Now', you would pay $plus shipping for the product*Please note that this offer applies to real bids only, and that voucher bids to do not apply to the 'Buy It Now' optionThis feature limits the risk in participating in our auctions, as we offer the "Buy It Now" feature for all of our auctionsWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is generic and covers all the information easily found on there websiteIt at no point in time addresses the fact that my account was disabled and the items won using my $worth of bids were never recievedI understand that lost bids are not reimbersable as I dont have an issue with grasping the obviousThe issue here is that they took my money, aka "real bids", and did not issue the items won nor a refundThis response at no point in time refers to the rude and aggressive gentleman that treated me quite poorly on the phone eitherSimply unacceptable Final Business Response / [redacted] (4000, 9, 2016/02/10) */ Thank you for your emailPlease contact our Compliance Department at 1-855-QUIBIDS so that we may assist you in getting this issue cleared up as quickly as possibleWe understand this can be an inconvenience and we do apologize for the interruptionOur security systems are in place to not only protect our site from credit card fraud, but to also ensure the safety and security of your account as wellThank you and have a great day

Complaint: I am rejecting this response because:I was not given a choice of any package when I put in my credit card number As soon as my card was entered it automatically took every dime I had on my card, which was $ I had not planned to spend that much All over the website you have 'Penny Auction', and it shows people bidding at one penny per bid This was extremely misleading I thought if I used $of my money to bid at a penny each I wouldn't lose too much Unfortunately, that isn't the way you work You charge cents per bid even though it shows I only bid one penny at a time This is very similar to a 'bait and switch' scheme You should be up front with all requirements prior to taking our money Sincerely, [redacted]

We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyAfter reviewing your account it appears that you have requested and received a refund for all unused bids on February 3, totaling $

Hello, We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously After reviewing your account it appears that you have requested and received a refund for all unused bids on March 21, totaling $We would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at 405-253-Thank you and have a wonderful daySincerely,***Compliance

Hello,We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriously We attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our users We would like to point out that it is impossible for our company to charge a customer’s credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being made Unfortunately, we are unable to refund your bids as they were used in auction which helps determine the outcome price of the auction All information pertaining to the refunding of bids can be found in our terms and conditions which are agreed to upon registering our website Sincerely, ***Compliance

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ We are sorry to hear of your recent experience while using our websiteWe do our best to ensure fairness to all of our customers and take all complaints very seriouslyWe attempt to make our website as transparent as possible and our goal is that all of our customers have a clear understanding of how our site works before participating in auctionsOur customers are given the option to enter their credit card information and purchase a bid pack upon registering with our siteRegistration itself however, is always free for our usersWe would like to point out that it is impossible for our company to charge a customer's credit card without their permissionThe purchase price of the starter bid package is listed three different times on our billing page to make sure the customer is aware of the purchase being madeWe would like to apologize for any inconvenience and please feel free to contact us with any other questions you may have regarding this issue at XXX-XXX-XXXXThank you and have a wonderful day