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Bittrex, Inc.

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Reviews Bittrex, Inc.

Bittrex, Inc. Reviews (221)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me
Many thanks for their response.I am by this message suggesting the following.Bittrex should please kindly consider crediting my account with just a token BTC for all the stress caused meIt is just a little gesture to placate me for all that they have put me through for over six weeksI have wasted so much time and effort sending them countless messagesIn that time, the value of my coins have significantly fallen and also the price has greatly reducedI am in a worse state because of how I have been treated by their customer service agents. I believe Bittrex should consider offering me this credit if they are committed to getting things right. Sincerely,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:HI, My problem is solved thanks a lot for your work.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I opened a ticket on January 2018: Request #***
Sincerely,
*** ***

Customer's account is under review and will be contacted when said review is completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and this problem have been solved for me. I can do free exchange now as they say.I know that they had numerous problems, but I think they were wrong in that they continued to ignore the my question I repeatedly asked.I hope to have smooth support from them so that we can build a good relationship in the future, I would like to conclude this complaint
Sincerely,
*** ***

We will need the customer to Open a support ticket on our site so that we may assist them properlyThey currently do not have a ticket open and won't be able to assist them until they do

We will need the customer to supply us with a ticket number or a valid email account on our site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also attempted to reply via e-mail multiple times by now that this issue
was resolvedThanks for your help
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am very grateful to youThank you very much
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***hello thank you for your help but I think the rules have not been violated on my behalf ! When I opened my account I asked him I sent a photo for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

About Bittrex problem was already solved by Revdex.com staffI really appriciate you to deal the matterActually I had been waiting for just month when I submitted to BittrexBut I was ignoredThen I didn’t have any choice to deal the matter by my self Thank you for sending mail to Bittrex instead of meYour work is so good

Complaint: ***
I am rejecting this response because:So why Bittrex had confirmed my identity at the first place, I had no idea they're going to suspend my account in the futureAs I said before I am an individual from Iran and I am not involved in any outlaw organizationMy funds are stuck in bittrex and they should at least try to verify my identityI have family members inside the US if it could help my situation.
Sincerely,
*** ***

Customer was harassing agents and spamming tickets, resulting in a much longer wait timeTheir ticket is now solved

Customer's ticket was solved and is now closed

Complaint: ***
I am rejecting this response because: The initial requests for support were given enough time to be addressedBecause the company failed consistently to
respond to simple support requests, I escalated the requests in the hopes of a resolutionAt no point did a support member respond, but instead my support requests were met with automated, robotic responses that did not address or solve my inability to withdraw fundsThe original request was simply to change email address but at no time did Bitttrex address this problemTo this day my funds are still with Bittrex with no response on how to address the problemRepeated requests is not harassment, it simply demonstrate the level of frustration at having funds inaccessible to the ownerIt is irrelevant how many requests or their perceived toneThey continue to fail to give me access to my fundsIn fact, submitting repeated emails under different issue category revealed that all responses are automated, and there is no customer support that actually addresses what appears to be a simple issueI have copies of all emails, and although some convey frustration, they are NOT harassing in natureEven if they were, the responsibility still lies with Bittrex to allow withdrawal of funds to the customerI have copies of all emaislIn addition, I do not even understand what 'spamming' entails
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Thanks youYou did your bestBitrex did not have the right to take my money and give me operations if it violated the lawSuch actions are not allowed in businessI am a hostage of the situationThey just stole my money and I'm going to continue my fight in the human rights court
Sincerely,
*** ***

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Address: 6077 S Fort Apache Rd STE 100, Las Vegas, Nevada, United States, 89148-5580

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