Bittrex, Inc.

This customer has already had their coins credited to their account and their issue was already solvedWe ask the Revdex.com to please close this complaint as resolved, since the customer now has their funds and has no other issues

The ticket has been updated and solved

Complaint: ***
I am rejecting this response because:I'm already told you that they ALWAYS answer with the SAME response to meNothing newCan you figure out something? How they can review my
account if I said that my basic info is not relevantMy original details is not under the sanctionsAnd now you are just telling me like them that my account is under reviewPlease, ask them to drop my basic info to put new relevant informationMany thanks
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it's solved
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I'm not from the listed country also my account basic and enhanced verified and still my account Disabled I want to know why my account Disabled and I ask you to enable it.Thanks
Sincerely,
*** ***

Revdex.com:Translates to: "thank you so very much my issue was resolve"
Sincerely,
*** ***

Customer is currently talking with an agent through their ticket

Customer's ticket has been solved and is now closed

Federal economic sanctions law prohibits U.Scompanies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean RegionOur Terms of Service, which users agree to when they sign up, prohibits such individuals from signing up for our serviceIn mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of ServiceWhen we learned of this possibility, we immediately suspended certain accounts pending a compliance review. We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.Seconomic sanctions listUnder federal law, this account must remain suspended, pending direction from the U.SOffice of Foreign Assets ControlWe will keep the customer apprised of developments as we receive instructions. As a U.S.-based company, Bittrex must be compliant with all U.Slaws and regulationsBecause this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint

Complaint: [redacted]I am rejecting this response because:it makes no sense the response it's just a generic response. they stated it was my error and that I sent it to the wrong address for another coin. (IF THEY READ MY SUPPORT TICKET THEY WOULD KNOW I SENT IT TO THE RIGHT ADDRESS AND IT DIDN'T INCLUDE THE tag/paymentid/memo/message!which routes it to your wallet. They responded to my ticket and was another generic answer still no help. we are going on 3 WEEKS and I have lost over $200 dollars. it takes 10 minutes to find the transaction and correct it.(i been working with the blockchain before bittrex was a business) check [redacted] and forums. they are taking 60 days to respond to people and keeping the money and locking people out. you can do a simple [redacted] search and see hundreds of the same thing. but they saying they" can't do it and I sent it to the wrong address" proves they didn't read the support ticket because sending it to the wrong address & forgetting your MEMO/TAG/PAYMENT ID is totally different. I have attached screen shots from their bittrex support page and will include links. saying the fix it and all you need to do is send your Hash/ transaction ID and they will fix it. and others in the past has had it fixed also. if you check below I have included links for everything I have stated above I just want my ripple credited like it says they will "NOT THE WRONG ADDRESS THE RIGHT ADDRESS" JUST NO  tag/paymentid/memo/message! BITTREX RESPONSE ABOVE:(In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address.  More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token.) RESPONSE:THIS IS FALSE. I NEVER SENT IT TO THE WRONG ADDRESS OR TO A ADDRESS FOR ANOTHER DIGITAL TOKEN IT WAS THE WRONG MEMO/ID/TAG WHICH ROUTES IT TO THE RIGHT WALLET.SO THIS IS HOW YOU KNOW THEY DIDN'T READ THE COMPLAINT WELL OR THE SUPPORT TICKET. AND IT SAYS ON THEIR WEBSITE THEY "CAN RECOVER THE FUNDS IF it IS WRONG. SO YOU CAN SEE THEY ARE SAYING 2 DIFFERENT STORIES AND NOT EVEN ADDRESSING WHATS WRONG.I ATTACHED A SCREENSHOT WHERE IT SAYS THAT AND INCLUDED A LINK BELOW. IF NEEDED I CAN SUPPLY THE HASH AND TRANSACTION ID TO PROVE THEY RECIEVED IT TO THE RESPECTED RIPPLE/XLM Wallets.PROOFS---Bittrex Support Page (Where it states they fix these problems)https://support.bittrex.com/hc/en-us/articles/115000223912-Where-is-my-...⇄ Problems I'm Having /Complaints Of Not Answering Ticket's & Generic Response's Locking People Out Of THIER ACCOUNTS-[redacted] I CAN SEND TONS MORE IF NEEDED and IF YOU CHECK THE SCREENSHOT YOU CAN SEE THEY DO FIX THIS PROBLEM.  I just want my funds routed to my wallet SENT TO THE RIGHT WALLET. NOT THE WRONG WALLET AGAIN I'M TYPING THIS IN CAPS SO THEY CAN SEE IT AND HOPEFULLY READ IT CORRECTLY THIS TIME. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted].I`ve answered for their response, and waiting answer from them to next steps :)Have a nice day,
[redacted]

Customer's account is Enhanced verified and their tickets are closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have moved to Krasnodar region of Russia and I do not have any connections with Crimea region except the fact I was born there.
Sincerely,
[redacted]

Customer's ticket has been recently solved.

Customer's ticket is closed and no new tickets have been opened.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]