Bittrex, Inc.

Revdex.com:
? ?????????? ????? , ??????????? ?????? ?????? ?? ?????? ID 12565276, ? ?????? , ??? ??? ??????? ???????? ?????????????????? ??? ????
Thank you very much for the quick response and attention to my problem
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Customer's issue was escalated and is now being worked

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer's account has been re-enabled again and they can fully use their accountWe ask the Revdex.com to please consider this complaint resolved

Customer's account is under review and they will be contacted once the review is complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

2FA has been removed on the customer's account so that they can loginWe ask the Revdex.com to consider this complaint resolved

Customer's ticket has been updated and waiting on their reply

Complaint: ***I am rejecting this response because: It does not match Bittrex own Recovery policy: From bittrex support website: https://support.bittrex.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-...⇄ policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any others that rely on a message/memo/tag for crediting depositsNor does it apply to ETH tokens sent to other addresses on the ETH networkThese will be recovered in a time frame of our discretion."Furthermore, Bittrex gave me a different response on their helpdesk support system:---------------------------------DorianFebruary 02, 23:47Hi j***@indeck-boiler.com,Sorry for the delay.Bittrex currently does not currently support this coinIf you have sent coins to an ICO using the exchange or you have sent this coin to a Bittrex address, we apologizeAt this time these coins cannot be recoveredThe deposit instructions for each coin state that you should only deposit that coin to the address or you risk losing your fundsIn the future if we should add this coin please send us a ticket and we will see if we can retrieve these coins at that time.REQ is not listed on Bittrex.Best Regards,Dorian @ BittrexFollow us on Twitter @ https://twitter.com/BittrexExchange---------------------------------Here is the reply I sent them:*** ***February 04, 19:34This is not acceptable and does not reflect Bittrex"s policy: Bittrex's cross chain recovery policy : https://support.bittrex.com/hc/en-us/articles/115000961172-Bittrex-s-Crosschain-...⇄ "This policy DOES NOT apply to deposits with incorrect or missing memos on currencies such as CryptoNote, NXT, BitShares, Ripple, STEEM, or any others that rely on a message/memo/tag for crediting depositsNor does it apply to ETH tokens sent to other addresses on the ETH networkThese will be recovered in a time frame of our discretion."REQ is an ERC(Ethereum) token and so is POWR is an ERCtoken as well and they are both stored on the ethereum blockchainThe REQ token are visible in my Bittrex POWR wallet from etherscan:https://etherscan.io/address/0x9c4efa421c8c63d94e0523eda6d0ebcff02bdbc...⇄ review your policy and apply accordingly,Regards---------------------------------Their excuse of the recovery beeing dangerous is totally unfounded as both the TOKEN I sent by mistake (REQ) and the TOKEN wallet I sent it to (POWR) both work on Ethereum blockchainHere is the proof, the (REQ) TOKENS that I deposit by mistake are visible in my Bittrex account (POWR) Wallet: https://etherscan.io/address/0x9c4efa421c8c63d94e0523eda6d0ebcff02bdbc9#tokentxn...⇄ of ERCToken: http://support.exodus.io/article/108-what-is-an-erc20-token(REQ) Request Network: Link to Ethereum block explorer: https://etherscan.io/token/Request(POWR) Power Ledger: Link to Ethereum block explorer: https://etherscan.io/token/0x595832f8fc6bf59c85c527fec3740a1b7a361269At current REQ token value, Bittrex is currently holding over 39000$ of my money, it should justify them taking time to help meIn their replys to my ticket Bittrex says that if REQ Token was listed on Bittrex they would help me: 'In the future if we should add this coin please send us a ticket and we will see if we can retrieve these coins at that time.'The recovery process would not be any different if the were actually listing the REQ token since the deposit was made to a TOKEN WALLET they already support and I am asking them the return the tokens to my originating address (external cold wallet).Sincerely,*** ***

Customer's ticket has been updated and is now solved

Customer's ticket has been updated and we are waiting on their reply

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
thank you very much everything is goodmy verification is completedi love you so much
Sincerely,
*** ***

Revdex.com:The business have advised me to wait, my problem has already taken months and I still cannot access my funds, but to give some positive karma I will accept the response and I hope my problem get solved soon
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for forwarding the concerns from one of our customers about BittrexWe are pleased to let you know that we have resolved the issue with regard to verifying the identity of the individual at issue, and our customer is now free to tradeAs a U.S.-based entity, we must comply with all U.S
anti-money laundering laws and regulations, and also takes steps to prevent fraud against our customersWhile we have tried to make Bittrex's government-mandated identity verification processes as straightforward as possible, sometimes the photograph does not match, or the name and/or address does not match the information we have on the accountThose issues had to be resolved before we could allow any activity to occurWe sincerely apologize for the delay in getting this done, but unprecedented interest in Bittrex, combined with some technical issues, slowed our responseHowever, we have been working overtime to develop some technical fixes, hire more support staff to handle the problems, and work to prevent this situation from ever happening in the futureWe understand how frustrating it was for our customer to be in that positionWe have notified the customer that he is free to use his or her accountWe appreciate the Revdex.com’s interest in this matterWe consider this complaint resolved, and would ask you to close this matter as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and they are currently working with me at the moment to rectify this issueAs of now I find their response satisfactory if any other issues arise I will revisit this issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Bittrex didn't give any solution to this problemI didn't sent XLM to the wrong addressI sent it correctly, but my XLM is still missingThey only replied my ticket with robot system, not the real human support.
Sincerely,
*** ***

Thank you for your prompt responseMy problem is solved at the moment

Customer's ticket was closed and no new tickets were opened

Reclamo: ***
sto rifiutando questa risposta perché: io vivo in Brasile!!! I paesi che loro non vogliono pagare sono: la Corea del Nord, l'Iran, la Siria, Cuba e la regione di Crimea
Cordiali saluti,
*** ***