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Bittrex, Inc.

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Reviews Bittrex, Inc.

Bittrex, Inc. Reviews (221)

Complaint: [redacted]
I am rejecting this response because: my problem was fixed by bittrex, thanks for your help :))
Sincerely,
[redacted]

Federal economic sanctions law prohibits U.S. companies, such as Bittrex, from engaging in economic transactions with the residents of certain countries, including North Korea, Iran, Syria, Cuba, and the Crimean Region. Our Terms of Service, which users agree to when they sign up, prohibits such...

individuals from signing up for our service. In mid-October of last year, we learned that certain individuals may have signed up for service in violation of law and our Terms of Service. When we learned of this possibility, we immediately suspended certain accounts pending a compliance review. We have now completed our compliance review with regard to this customer and have confirmed that they are a resident of a territory, which is on the U.S. economic sanctions list. Under federal law, this account must remain suspended, pending direction from the U.S. Office of Foreign Assets Control. We will keep the customer apprised of developments as we receive instructions.  As a U.S.-based company, Bittrex must be compliant with all U.S. laws and regulations. Because this situation is beyond the control of Bittrex to resolve, we would ask you to close this complaint.

Complaint: [redacted]
I am rejecting this response because: Bittrex did not bother to read the complaint. Their response is to another case where I did sent Ethereum to Ethereum Classic in error. Where they could easily provide me with the private key to my public address for ETC. This issue is in regards to sending ETH to an ETH address which Bittrex has acknowledged and I have attached a screen shot showing that Bittrex Deposit History of deposit being made and it was not appended to the Account Balances.Please refer to my attachment.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],Good afternoon. Very much I ask you to help me in the decision of the given situation as very much I...

need money at present. I wait for their decision for three months. Communicated with different people and they unblocked their account within a week. I went through extensive verification, why am I waiting for unlocking for so long? I like this exchange and I plan to continue working here. Help me please, very much I ask you to entice me to this situation for the prompt resolution of this situation.
Sincerely,
[redacted]

Customer's account is already Enhanced verified and their ticket is solved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Fank ! good luck
Sincerely,
[redacted]

Revdex.com:
[redacted]
[redacted]
[redacted]

Customer has been spamming tickets and agents' email accounts. They have been warned and will be banned if they continue. They have a ticket Open with an agent and are talking with them. Please be patient while the issue is being handled and stop spamming Bittrex.

Customer's ticket has been escalated for manual review.

This is a duplicate complaint. The customer has already been updated.

Customer's account is under review and they will be contacted once it is completed.

Complaint: [redacted]
I am rejecting this response because: my problem is not solved, my Stellar Lumens (XLM) coin not yet credited to my account. I only get support answered, bittrex say that I should wait until 1 month or more.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey guys, my problem got solved a few weeks ago. Big thanks!I was pretty sure that you are going to fix my issue. But regarding all those complaints and statements out there in the internet, I got worried.<**>
<**>I can recomment Bittrex![redacted]

We have reviewed the customer's account and determined we were able to re-enable their account. The customer can now freely use our site again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer's ticket has been updated and we are currently reviewing their account. They will be contacted once the review is complete.

We have reviewed this customer's complaint and request many times. The customer deposited funds using open.xxxxxx format to our address, which is not supported and prevents us from accessing the funds. We are sorry, but it is not possible for us to recover the customer's funds. It is very important to properly follow the instructions provided for each coin, to avoid the loss of funds. We ask Revdex.com to consider this complaint resolved and closed please, as there is nothing left we can do to help the customer.

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Address: 6077 S Fort Apache Rd STE 100, Las Vegas, Nevada, United States, 89148-5580

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