Blackhawk Network, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/03/05) */
VIA Revdex.com WEBSITE
March 3,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***,***
Dear Ms***,
On February 25, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ***,***
with respect to four Reloadit Packs of $eachBlackhawk's affiliate, Blackhawk Network California, Incis the issuer of the Reloadit Pack
On February 13, 2015, Mr***'s mother (*** ***) purchased the Reloadit Packs as a result of a scamEvidently, Ms*** intended to give the Pack numbers to the fraudstersThe next day, Ms*** contacted customer service to report the scamFortunately, the funds were still associated with the Packs
We was asked Ms*** to send us copies of the packs and receipt for verification, which she didHer refund request was approved on February 27, She should receive a check for the full amount of the four packs within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 12, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not consider this matter closed until I get confirmation from my mother that she received a check for $ 2,from Blackhawk and that she was able to deposit the check and hours pass *** the deposit date to assure adequate funding is availableI an surprised and pleaseed by the quick reaction of Ms.***, Blackhawk to this investigation and I look forward to putting this problem behind usPlease send me a similar confirmation message on March and I *** provide you with an update on the payment status
Final Consumer Response /* (2000, 15, 2015/03/24) */
3-23-
Sent via email:
Ms***,
My mother received a check from Blackhawk Networks, Inclast Thursday, March, the check was cashed, and enough time has passed ** verify that there was sufficient funds in the account to cover the checkThis being the case, the *** family considers this issue resolved and we would like to formally withdraw our complaint about Blackhawk Networks and their Reloadit business ventureAlthough I still have concerns with Reloadit and ease that older Americans are being preyed upon by third world countries using reloadit cards as a funding source, I can't complain about the way Blackhawk responded to the complaint once you got involved
I would like to thank you and your staff for helping us get this issue resolvedI *** be sending Blackhawk a similar e-mail, withdrawing my complaint with them and thanking them for doing the right thingPlease feel free to contact me should you need anything else to close out the subject case
Thank you again,
*** ***

Initial Business Response /* (1000, 5, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 29, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to
a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On June 25, 2015, Ms*** purchased a Reloadit Pack and associated $with itMs*** had difficulty creating and accessing her Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms*** requested a refund for her Reloadit Pack
We have processed a refund for Ms***The check was issued on July 2, She should receive it by the end of next week if she has not already done so
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am annoyed to say I have received the check for the sum of but *** be unable to cash itThe name on the check is not mineThe name on the check is *** ***As you can see there is a discrepancy in the spellingMy bank *** not deposit the check bc of the misspellingSo as far as I am concerned, I have not received my refundFurthermore, I signed my name to the bottom of every email I sent to Ms ***So I am confused as to why the correct spelling was so difficult to printI am hoping there is something that can be done about thisI obviously still have the check and have emailed and called Ms *** in regards to the matter and hope to be contacted soon
Final Business Response /* (4000, 11, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 29, 2015, we received a rebuttal from *** *** with respect to our response to her original complaint
We apologize for any inconvenience Ms*** may have experienced as result of this oversightAnother check was issued with the corrected information on July 20, She should receive it within 7-days of that date
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/07/10) */
VIA Revdex.com WEBSITE
July 10,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 22, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to an order
placed on www.giftcardmall.com that she never receivedThis website is operated by Blackhawk
Blackhawk apologizes for any inconvenience Ms*** may have experienced
On June 15, 2015, Ms*** placed an order on www.giftcardmall.com for an eGift, which is an electronic gift card that is sent via emailWe are unsure as to why it was not received; however, we did resend it on June 24, We have attempted to contact Ms*** to ensure that the eGift was received, but we did not receive a response
Accordingly, we *** consider this matter resolvedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/03/05) */
VIA Revdex.com WEBSITE
March 5,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 23, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to a PayPower Visa Prepaid Card to which she opted to have her tax refund depositedBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On February 4, 2015, Ms*** filed her taxes through TaxAct and registered for a PayPower cardWe shipped the card via standard delivery that same dayIt normally takes 7-business days for the card to be deliveredOn February 20, 2015, Ms*** contacted customer service to request a replacement card since she never received the original card that was sentA replacement card was expedited to herShe was informed that it normally takes 3-business days for deliveryMs*** waited only business days before requesting an additional card on February 25, Later that day, she received the replacement that had been previously sent, but was unable to use it due to the fact that she had requested another card
On February 27, Ms*** received her card and has since used her card to make purchases at retail locations and to withdraw funds at ATMs without any further issuesSince it took a total of business days for Ms*** to receive her card, we have reversed fees on Ms***'s account for a total credit of $
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/12/29) */
VIA Revdex.com WEBSITE
December 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** **
Dear Ms***
On December 15, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** ** with respect to a
refund for the remaining balance on his T-Mobile Visa Prepaid CardBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card on behalf of the issuer, The Bancorp Bank
On October 23, 2015, our sponsor bank closed Mr*** accountThe account was closed due to a review of his account activity that revealed that he had been using this card, as well as, cards from other accounts for a practice known as "manufactured spending"This is the act of using a credit card to purchase a prepaid product and then using the prepaid product to pay the credit card account; therefore, earning points without actually spending any moneyThis is often referred to as "points boosting"
We have refunded the remaining balance on Mr*** account in the amount of $The refund was issued on December 24, It generally takes 7-business days for a customer to receive a refund check
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/02/23) */
VIA Revdex.com WEBSITE
February 23,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On February 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Incis the issuer of the Reloadit PackMr*** complained that he attempted to transfer $from his Pack to a prepaid debit cardThe transfer was rejected by his card issuer, but the money was deducted from the Pack
Blackhawk apologizes for any inconvenience Mr*** may have experiencedMr***'s issuer was correct to reject the transfer because Mr*** attempted to load a sub-account rather than the master accountHowever, we should not have deducted the money from Mr***'s Pack when his transfer was rejected
On February 13, 2015, we added the money back to Mr***'s Pack and Mr*** transferred the money to his cardWe confirmed with the card issuer that the transfer was successful
Accordingly, we consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** NV XXXXX
***
***@bhnetwork.com

VIA Revdex.com WEBSITE
April 14,
Revdex.com
Complaint Case: ***
RE: *** ***
Dear Ms***,
On March 21, 2016, Blackhawk Network Inc(“Blackhawk”) received a complaint from *** *** with respect to applying funds from
his Reloadit Pack to a prepaid card via the Reloadit Safe on ***. Blackhawk’s affiliate, Blackhawk Network California, Inc., operates this website and issues the Reloadit Pack
Mr*** states that he experienced difficulties accessing the funds from his Reloadit Pack. All Reloadit customers must create a safe via ***The safe allows our Reloadit customer to store multiple Packs for future loads and is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraud. For security purposes, there is a waiting period from the time a Reloadit Pack is added to a safe until the customer may apply it to a prepaid card or use it to pay a bill through the bill pay option. There is also a card validation period for each new prepaid card that is added to the safe. Currently, the safe is the only method in which a customer may apply the funds from a Reloadit Pack
On March 19, 2016, Mr*** purchased a Reloadit Pack and associated $to it. The following day, Mr*** created a safe and added his Reloadit Pack to it. Within a few hours of creating the safe, Mr*** was able to use the funds to make two bill payments. Currently, there is a balance of $on his Reloadit Pack. He may access his safe to either apply the funds to a prepaid card or make another bill paymentWe apologize for any inconvenience or delay that Mr*** may have experienced

Initial Business Response /* (4000, 12, 2015/05/07) */
***Document Attached***
VIA Revdex.com WEBSITE
May 7,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 24, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to a block on T-Mobile Visa Prepaid Cards she had purchased and loaded with $eachBlackhawk's affiliate, Blackhawk Network California, Inc., is the program manager for this card, on behalf of the issuer, The Bancorp Bank
On March 10, 2015, we placed a block was placed on Ms***'s cards due to suspected fraudMs*** did provide some documentation; however, she refused to provide information which would enable us to fully validate her and remove the block on the cards
Since five of the cards have been registered under other names, we are unable to process refunds for themWe *** send her a refund for the other cards ($for the remaining balances, and a $check for a refund of the monthly fees imposed)She should receive the checks within days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

I purchased this card specifically because it "re-load able" When I activated the card online I was given the message that it couldn't be processed I was not told why I called customer support and was told something (a field I typed in) did not match, I was not told what it was matching against I was instructed to wait hours and then redo the process I got the same message about not being able to process my information When I called customer support again I was told once a field doesn't match the "public record" then you can never correct it
This is ridiculous In today's world of technology the company should be able to pull up the infomation and allow a person to verify who they are Even the supervisor would not help
This company now has my SSN, DOB, address and phone number I think people should be afraid of what this company might do with their information and the company should learn to be more helpful to the people purchasing their product

VIA Revdex.com WEBSITE
January 18,
Revdex.com
Complaint Case: ***
RE: *** *** 2nd Rebuttal
Dear *** *.,
On January 12, 2017, Blackhawk Network Inc(“Blackhawk”) received a second rebuttal from *** *** with respect to our response to his first rebuttal
We sincerely apologize for any inconvenience that Mr*** may have experienced. As stated in our initial response, we cannot disclose the reason for the security flag that has prevented Mr*** from placing orders. We appreciate his feedback and his interest in Blackhawk Network
We consider this matter closed. Please, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 5, 2015/05/19) */
VIA Revdex.com WEBSITE
May 19,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 5, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from John *** with respect to his
Visa-branded Reward Card ("Reward Card") that was given to him as part of a consumer promotionBlackhawk is the program manager for this Reward Card on behalf of the issuer, MetaBank
Unfortunately, Mr*** was given misinformation when he contacted customer serviceAs soon as we became aware of the issue, the agent received additional training, the unauthorized charges were disputed, and a provisional credit was applied to the Reward Card, bringing the balance to the full original amountThe Reward Card currently has a balance of $and is ready for use
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 7, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
From: *** R*** mailto:***@hotmail.com
Sent: Monday, June 1, XXXX XX:XX
To: 'Revdex.com'
Subject: RE: Revdex.com Complaint Case# *** (Ref#XX-XXXXXX-XXXXXXXX-X-XXXX)
Unfortunately, this complaint is not resolvedFirst, my name is *** (aka: ***) ***, not JohnSecond, the "provisional credit was applied to the Reward Card, bringing the balance to the full original amountThe Reward Card currently has a balance of $and is ready for use," is not trueI attempted to use the card on 5/31/at Home Depot in Chardon, OH and it was declined
I have completed all of the forms and emailed the letter received from Blackhawk Network back to them as they didn't know what letter I had gotten from themI have done everything they have asked, but still resolutionI am beginning to believe that this is nothing more than a scam
Thank you for your attention to this matter
Sincerely,
*** ***
Final Business Response /* (4000, 9, 2015/06/17) */
VIA Revdex.com WEBSITE
June 17,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 4, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** with respect to our response to his original complaint
We have reached out to Mr*** and have confirmed that he had discarded the wrong card by mistakeOn June 9, 2015, we sent Mr*** another replacement card that he should receive shortly, if he has not already done soThe replacement card has the full balance of $
We consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2015/05/18) */
VIA Revdex.com WEBSITE
May 18,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On May 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect to a
Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On April 24, 2015, Mr*** purchased a Reloadit Pack and associated $with the PackOn April 28, he states that he attempted to transfer the money on his Pack to a prepaid card via the internet and was told that her money had been successfully transferred but that he would need to wait three hours before the money would show up in his prepaid card accountLater that day, he called customer service because the funds had not been applied to his card
Unfortunately, Mr*** appears to have been the victim of a cloned siteHe certainly did not go to www.reloadit.com; instead, he went to a site that looked like www.reloadit.com but was not (we have discovered several such sites and are in the process of contacting those sites' hosts to request that the sites be taken down; nevertheless, they keep popping up)We are positive this is the case, because the actual Reloadit site never tells the customer to wait three hours (or any amount of time) before their funds *** show up in their prepaid accountWe know that a number of cloned sites use a waiting period in order for fraudsters to apply the money from the Pack before the customer realizes the mistake and calls customer service to block the Pack
When Mr*** entered his Pack number on the cloned site, he gave the fraudsters the information they needed to transfer the money on his Pack to a prepaid card they controlledBy the time Mr*** called customer service, the fraudsters had done just that
Unfortunately, we cannot provide a refund to Mr*** because he gave the Pack number to a criminalWe suggest that he file a police report regarding this matterIf Mr*** does pursue this matter with law enforcement, then we *** assist them in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 5, 2014/08/12) */
VIA Revdex.com WEBSITE
August 12,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***
On August 7, 2014, Blackhawk Network (BHN) received a complaint from Ms*** in regards to the
Visa PayPower Card she received for her birthday in December of When she went to use the card in April of 2013, she was unable to due to lack of fundsHer card had been charged $for the months of January - April leaving her card with a balance of $She stated that when she received the card, there was no indication of a maintenance fee on the packaging and she was unaware of the terms and conditions upon registering it
On August 12, 2014, all monthly fees charged to Ms***'s card were reversed and the account was retiredA refund request was sent to BHN's settlement team for processingAs a courtesy, BHN has waived the $refund feeMs*** *** be receiving a check in the amount of $via United Postal Service on or before September 9,
We consider this to be resolvedPlease feel free to contact us with any further questions
Best Regards,
*** L***
Customer Service Specialist, CS-Corp
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response because it was exactly what I requested, nothing more or lessI am very grateful for your help in this matterI will be sure to follow up with the Revdex.com and BHN if they do not fufill their promiseThank you

Initial Business Response /* (1000, 11, 2015/05/22) */
***Document Attached***
VIA Revdex.com WEBSITE
May 21,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On April 21, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to a PayPower Visa Prepaid Card to which his tax refund was depositedBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
On March 13, 2015, Mr*** applied and registered for a PayPower cardHe filed his taxes and requested that his refund be applied to this cardA tax refund posted to Mr***'s account on April 8, That same day, our fraud detection system flagged this account as suspected fraud, so we placed a block on the cardOn April 11, 2015, Mr.*** contacted customer service to have the block removedAdditional calls were made by a woman claiming to be Mr***'s girlfriend, who stated Mr*** was in prison
With a few minor exceptions, federal law requires us to verify the identity of every cardholder before giving them access to fundsSince we were unable to successfully identify Mr***, we are sending the funds back to the issuerMr*** should contact *** *** Tax Products Group regarding this refund
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 13, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company was able to verify multiple indentifying factors by *** *** such as name, ***, full ss#, current and previous addresses, realativs names, ages and relationshipsEven with all of the above identifying factors the account was still closedThat is ok, but what is not ok is that the funds were supposed to be sent back to the issuer Santa Barbara Tax Products Group on April 27, It is now June 8, and the company still has not received the funds amounting $4,from Blackhawk NetworkI have made multiple phone calls to the corporate office and told that it takes 3-days for the transfer, then I was told it takes 7-days to transfer and now I have been also told it takes 30-days to transfer the funds back to the issuerThe funds were sent electronically to Pay Power and they should be sent back the same wayI have never heard any funds taking that long to be sent back to to a issuerThat is a very large sum of money that was paid to *** *** by the IRS to still not be availableI could understand if it was from a unknown issuer to possibly take longer but it was a tax returnThis needs to be resolved yesterday! This is ridiculous and a very shady company to ever do this to someone!
Final Business Response /* (4000, 17, 2015/06/29) */
***Document Attached***
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** *** Rebuttal
Dear Ms***,
On June 9, 2015, Blackhawk Network, Inc("Blackhawk") received a rebuttal from *** *** with respect to our response to his original complaint
The security measures that we have in place are for the safety of our customers and their accountsMr***'s funds were returned to Santa Barbara Tax Products Group ("SBTPG") on May 14, At this time, we recommend that he direct all questions and concerns related to this refund to SBTPG as we no longer have this money
Accordingly, we consider this matter to be closedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

Initial Business Response /* (1000, 8, 2015/06/29) */
VIA Revdex.com WEBSITE
June 29,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On June 8, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with respect
to a Reloadit PackBlackhawk's affiliate, Blackhawk Network California, Inc., is the issuer of the Reloadit Pack
On March 26, 2015, Ms*** purchased a Reloadit Pack and associated $with itThat same day, Ms*** contacted customer service for assistanceShe was instructed on how to add the Pack to a Reloadit safe at www.reloadit.comThe safe is now a requirement for all Reloadit customers in an effort to safeguard our customers from fraudUnfortunately, Ms*** had difficulty creating a safeSince the safe is the only way that a customer may apply funds from a Reloadit Pack to a prepaid card, Ms*** requested a refund for her Reloadit Pack
Ms*** claims that someone in customer service told her Reloadit had been hackedThis is incorrect and appears to be the result of miscommunicationWe apologize for any inconvenience that Ms*** has experiencedWe have processed a refund for $and another for the purchase fee of $Both checks were issued on June 19, Ms*** should receive both checks within two weeks
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The person I originally spoke with never mentioned anything relating to "safe"I have no idea what that isAnyway, I am grateful for Revdex.com assisting me in this matter
**

Initial Business Response /* (1000, 10, 2015/05/04) */
***Document Attached***
VIA Revdex.com WEBSITE
May 4,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On March 30, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from
*** *** with respect to unauthorized transfers made from his PayPower Visa Prepaid CardBlackhawk is the program manager for this card on behalf of the issuer, MetaBank
Unfortunately, Mr*** appears to have been the victim of identity theftOn February 15, 2015, someone impersonating Mr*** (a fraudster) called our customer service and requested to have his email address changedThe fraudster had already stolen Mr***'s' identity, so he was able to provide all the information required to authenticate him over the phoneSince the customer service agent was able to properly authenticate the caller, the agent made the requested change to Mr***'s accountOnce the change was made, the fraudster was able to access Mr***'s account online
On February 20, 2015, after making the necessary changes to Mr***' account, the fraudster transferred $to another prepaid accountOn February 21, 2015, another unauthorized transfer was made by the fraudster in the amount of $On February 22, 2015, Mr*** contacted us to dispute the two unauthorized transactionsSince the money was withdrawn from the accounts to which the funds were transferred on the same day the transfers were made, it was impossible for us to recover the funds
We are sorry that Mr*** was victimized by this fraud scheme that resulted in an account takeoverAlthough we were unable to recover the funds that Mr*** lost, we have credited his account in the amount of $We contacted Mr*** to inform him that the funds were availableWe also reassured him that this would not happen again in the future as our procedures and processes for changing account information have changed this occurrenceWe suggest that Mr*** file a police report regarding this matterWe *** assist law enforcement agencies in their efforts to apprehend the perpetrators
We consider this matter closedPlease, reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com

VIA Revdex.com WEBSITE
July 24,
Revdex.com
Complaint Case: ***
RE: *** *** ***
Dear *** *.,
On June 29, 2017, Blackhawk Network, Inc(“Blackhawk”) received a
complaint from *** *** *** with respect to an unauthorized charge on a Safeway gift card. Blackhawk offers first-level customer service support to Safeway gift card customers over the phone
On May 22, 2017, Mr*** contacted us to dispute a charge on his Safeway gift card. The $card was purchased in The disputed charge took place on May 17, 2017. Mr***’s dispute information was notated in a Blackhawk ticket, ***. This information was then forwarded to the Safeway Gift Card Support team, which is managed by Safeway and not Blackhawk
We have been in contact with Mr*** and with Safeway. There was some confusion with the card number provided and the proof of purchase. Originally, the proof of purchase was from a card purchased in and did not correspond to the card number presented to us by Mr***. We have received additional documentation from Mr*** regarding this dispute. All documentation has been forwarded to Safeway. We are currently still awaiting their resolution of this matter. We apologize for any inconvenience that Mr*** may have experienced. We would be happy to update the Revdex.com, as well as, Mr*** when we receive any further information regarding the status of this dispute
Safeway should be in contact with Mr***We will provide an update once this matter is resolved. Please reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
Reno, NV
***
***

Initial Business Response /* (1000, 15, 2015/09/09) */
***Document Attached***
VIA Revdex.com WEBSITE
September 9,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On August 12, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint
from *** *** with respect to a Canada PayPower Reload PackBlackhawk's affiliate, Blackhawk Network (Canada) Ltdis the program manager for these Packs on behalf of the issuer, All Trans Financial Services Credit Union Ltd
On February 26, 2015, Ms*** purchased a Canada PayPower Reload Pack and associated $to itUnfortunately, Ms*** was unaware that she needed a Canada PayPower Card in order to use the funds that had been applied to the PackOn May 7, 2015, Ms*** registered for a Canada PayPower Card onlineMs*** was unaware that a card could only be shipped to a physical addressSince she does not receive mail at her residence, a card was shipped to this address three times and she never received itWe apologize for any inconvenience or delay that Ms*** may have experiencedWe have processed a refund for the full amount of her PackShe should receive a check in 7-business days
Accordingly, we consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** XXXXX
www.BlackhawkNetwork.com
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 22, 2015/10/08) */
I have received a refund cheque for the full amount on Oct X XXXX
Thanks

Initial Business Response /* (1000, 9, 2015/07/27) */
VIA Revdex.com WEBSITE
July 27,
Revdex.com
Complaint Case: XXXXXXXX
RE: *** ***
Dear Ms***,
On July 2, 2015, Blackhawk Network, Inc("Blackhawk") received a complaint from *** *** with
respect to an unauthorized charge on his Visa Gift cardBlackhawk is the program manager for these cards on behalf of the issuer, MetaBank
On March 11, 2015, Mr*** contacted customer serviceHe stated that he had received the card as a holiday giftWhen Mr*** tried to use the card, he discovered that there was only $left on the cardA $purchase from Sears had been made on January 4,
We asked Mr*** to provide a completed dispute form, a copy of the front and back of the card, and proof of purchase
Mr*** provided the form and the copies of the card, but was unable to provide the proof of purchase as the card was given to him as a giftNevertheless, we have credited $to the replacement card that Mr*** receivedWe have contacted him to let him know that the balance has been restored to the card and is ready for use anywhere within the U.Sthat Visa Debit is accepted
We consider this matter to be resolvedPlease reach out to us with any further questions
Best Regards,
*** ***
Blackhawk Network
Customer Service Specialist
*** ** XXXXX
***
***@bhnetwork.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I am accepting the offer to restore the balance of the card which is what I requested in March 2015, I hope in the future they do not wait for a consumer to get this frustrated to the point of filing a complaint to get a resolutionThe customer service was absolutely worthlessI would expect the company learn from this and focus on better ways to improve customer serviceI checked the balance of the card this morning and see there is a $balance on the cardThank you