To whom it may concern,
We did read the complaint and also reviewed the previous email communications where the participant did accept the transfer to the Tampa event. If she can not use the registrations, she can transfer them to new participants. If you go onto our Facebook event page, there may be people looking to purchase the registrations. It's a very easy process and we are happy to assist.
Unfortunately, this is not acceptable and despite any FAQ/terms set forth, the paid service was not delivered and a refund is a reasonable request.
Should I not receive a refund by the end of this complaint timeframe, I will submit a complaint to the attorney general's office where legal precedent will decide in my favor thanks to consumer protection laws.
Please let me know what information you need to process the refund.
To whom it may concern,
We have had no email communication from [redacted] Wise in any of our email services. I would be happy to assist her if she would email us at [redacted]
Good Morning,Sorry for any confusion. Because Active is no longer our registration company we will be sending you a paper check in the mail. We had to send you to Active to request your refund so that we had documentation. You will receive your refund in the mail within 5-7...
Unfortunately, it appears that we could not come to an agreement with [redacted]. Even after offering to rectify the situation, he did not wish to accept our offer.
Ryan
This was not a FOAM run. This was a BUBBLE run to which 2 of the four machines on the WHOLE course was not working, the staff was VERY unfriendly, products were sold OUT before 6pm, the course was HORRIBLE and MANY people fell and we're injured, it was NOT AT ALL stroller friendly to which I almost dumped my son out face first on the ground hitting a protruding piece of concrete followed by a horrible pot hole. There was nothing GLOWING about it. Very very very disappointing especially when that is how I tried to celebrate my sons 12th birthday and MANY of my family members paid to do this as well and we all live at least 3 hours away!
I arrived at the event on 9/10/16 at 4:15 to pick up my things. When it started to storm we ran to our car and waited. Me and my partner waited all summer for this and paid over $200 on planning and driving 45 minutes to get there on time. Once the ran let up we went back to the tube blow up area and it started to rain again and we were sent back to our cars. So then we went to grab a bite of food and came back and the parking attendants told us that the slide was canceled because heavy thunder was coming. So I parked any ways and went to ask someone else from one of the stands and she told us that the slide was canceled. Their were lots of people leaving saying they heard the same thing we assumed she was telling the truth. We even asked a staff member who was coming back into the event and she said the samething. Then this morning I looked in instagram and you guys had started the slide late after the rain. Now I had no care about getting wet from alittle rain shower but being lied to is another. I understand the no refund policy but come on we waited it out until 8 o'clock when your staff said the event was canceled when really it wasn't.
This offer is absolutely ridiculous. How is anyone supposed to transfer their ticket to another state? It's not like they have other dates in my city, let alone in my state. This is the most absurd thing I have EVER heard from a business. How on earth is this offer and solution remotely acceptable? There are an unbelievable amount of complaints against this company both on the Revdex.com and all across the web. I can certainly see why! I find it quite ironic that the date for the Blacklight Slide was changed almost IMMEDIATELY after I closed my purchase for the original date. It seems quite suspicious. It seems like the company knew that they were changing the date and continued to falsely advertise for a different date. The bottom line is that I paid for an event and the company cannot deliver. There is only one acceptable solution and that is to give me a refund. I will loudly share this ridiculous "business" and their awful reputation and scamming. I also have a friend who received a full refund for this exact same reason, so this business should stop perpetuating lies. I will continue to push and share this horrible business practice until I receive a full refund.
To whom it may concern,
I spoke with Brian yesterday and made attempts to address his concerns about the event. We do host a family friendly event and did not hear any other complaints of nudity. The address of the event has been listed on the website since it was posted and Brian was aware...
of the location at the time of registration therefor seeing as he knew where the slide was taking place if he thought it was not the best area for his family, he did not have to register. The event did have a rain delay and our Crew and the local authorities did a great job of communicating what was happening. The event reopened and was even permitted to stay open past the cutoff time so the participants could enjoy the slides. There was not a lack of security at this venue. I have confirmed with all Crew members that not one of them told any participant that they would be receiving a refund as it is our policy. We do not control the weather and we did follow through with our end by hosting the event, unfortunately you can not receive a refund due to matter of opinion. Brian did agree to the waiver and the no refunds policy at the time of registration there for we will not be issuing a refund for his registrations. He did also state during our conversation that his kids were sliding which means they did participate and were hopefully able to at least have some fun. If needed, I can send over the signed agreements from Brian's registration.Ryan
Hi [redacted],
While we did email you all the event information on both 6-27-2016 and 7-14-2016 at this time I will make an exception and refund your registrations minus the processing fee. Have a good day.
Ryan
Horrible organization. Held an event in Vegas last weekend that when we received national warnings to avoid traveling they continued and refuse to provide refunds
All participants were notified with the following message:
"As you may have...
heard, Irvine Meadows Amphitheater is being demolished. Due to this, our event is moving up from November 5, 2016 to
Sunday, October 23, 2016! We apologize for the delayed announcement but we had to secure all logistics first. "
The message was then followed with options to transfer the registration to another event or new participant that can make the date.
Unfortunately, the venue moved the demolition date up on us and we are a no refunds event. We will make an exception and hold the
registrations for a future event that this particular participant can attend.
Ryan
Hi there,
We will be hosting an entire tour in the state of California in 2017. We do not announce dates and locations for the events until contracts are secure. Once the participant sees an event that will work for them, they can contact us for a transfer.
Ryan
To whom it may concern,
While we are a no refunds event which is agreed upon at the time of registration, we have issued a refund at this time. You will see the credit to your account in the next 3-5 business days.
Ryan
To whom it may concern,
Our event is Seattle was postponed due to circumstances out of our control. All participants were notified and provided with the same options. Our events are not refundable as is posted on our website, in the waiver and the no refund policy...
which every participant agrees to during registration. We have not received any email communication from this participant. I will need the participant to notify me personally so we can rectify the situation. Please email me directly at [email protected],
Ryan
I reached out via [redacted] several times, including a post to your...
page. I just want a refund of the tickets that I paid for and was not allowed to use, due to not getting the confirmation email. I checked all SPAM folders as the event neared. The only confirmation I received was the confirmation of my purchase. I will accept nothing less. The attached communication is the ONLY one that was received for both tickets. These were for my son, and young cousin as birthday gifts. Thanks for making me appear to be the liar.
To whom it may concern,
We did read the complaint and also reviewed the previous email communications where the participant did accept the transfer to the Tampa event. If she can not use the registrations, she can transfer them to new participants. If you go onto our Facebook event page, there may be people looking to purchase the registrations. It's a very easy process and we are happy to assist.
Ryan
Unfortunately, this is not acceptable and despite any FAQ/terms set forth, the paid service was not delivered and a refund is a reasonable request.
Should I not receive a refund by the end of this complaint timeframe, I will submit a complaint to the attorney general's office where legal precedent will decide in my favor thanks to consumer protection laws.
Please let me know what information you need to process the refund.
Blacklight Run at Chicagoland
Claims to donate to local charity none mentioned at the run or advertised. Scam?
Charged for a free parking area.
Charged to pick up race packet that was already paid for.
Not many blacklights
Course not properly lit. Made for several accidents on the course due to uneven terrain and added obstacles.
Course not properly outlined. Made for people going off the intended course.
NO first aid at all on the course to help those that got hurt.
Water towards the end and the very end.
Lighting being taken down before event was done.
I DO NOT RECOMMEND THIS COMPANY OR THEIR EVENTS.
To whom it may concern,
We have had no email communication from [redacted] Wise in any of our email services. I would be happy to assist her if she would email us at [redacted]
Ryan
Good Morning,Sorry for any confusion. Because Active is no longer our registration company we will be sending you a paper check in the mail. We had to send you to Active to request your refund so that we had documentation. You will receive your refund in the mail within 5-7...
business days.Thank you,[redacted]
I also reached out to [redacted] and we had a super great talk! We are sending him a check in the mail for the amount requested above.Ryan
Unfortunately, it appears that we could not come to an agreement with [redacted]. Even after offering to rectify the situation, he did not wish to accept our offer.
Ryan
This was not a FOAM run. This was a BUBBLE run to which 2 of the four machines on the WHOLE course was not working, the staff was VERY unfriendly, products were sold OUT before 6pm, the course was HORRIBLE and MANY people fell and we're injured, it was NOT AT ALL stroller friendly to which I almost dumped my son out face first on the ground hitting a protruding piece of concrete followed by a horrible pot hole. There was nothing GLOWING about it. Very very very disappointing especially when that is how I tried to celebrate my sons 12th birthday and MANY of my family members paid to do this as well and we all live at least 3 hours away!
I arrived at the event on 9/10/16 at 4:15 to pick up my things. When it started to storm we ran to our car and waited. Me and my partner waited all summer for this and paid over $200 on planning and driving 45 minutes to get there on time. Once the ran let up we went back to the tube blow up area and it started to rain again and we were sent back to our cars. So then we went to grab a bite of food and came back and the parking attendants told us that the slide was canceled because heavy thunder was coming. So I parked any ways and went to ask someone else from one of the stands and she told us that the slide was canceled. Their were lots of people leaving saying they heard the same thing we assumed she was telling the truth. We even asked a staff member who was coming back into the event and she said the samething. Then this morning I looked in instagram and you guys had started the slide late after the rain. Now I had no care about getting wet from alittle rain shower but being lied to is another. I understand the no refund policy but come on we waited it out until 8 o'clock when your staff said the event was canceled when really it wasn't.
This offer is absolutely ridiculous. How is anyone supposed to transfer their ticket to another state? It's not like they have other dates in my city, let alone in my state. This is the most absurd thing I have EVER heard from a business. How on earth is this offer and solution remotely acceptable? There are an unbelievable amount of complaints against this company both on the Revdex.com and all across the web. I can certainly see why! I find it quite ironic that the date for the Blacklight Slide was changed almost IMMEDIATELY after I closed my purchase for the original date. It seems quite suspicious. It seems like the company knew that they were changing the date and continued to falsely advertise for a different date. The bottom line is that I paid for an event and the company cannot deliver. There is only one acceptable solution and that is to give me a refund. I will loudly share this ridiculous "business" and their awful reputation and scamming. I also have a friend who received a full refund for this exact same reason, so this business should stop perpetuating lies. I will continue to push and share this horrible business practice until I receive a full refund.
To whom it may concern,
I spoke with Brian yesterday and made attempts to address his concerns about the event. We do host a family friendly event and did not hear any other complaints of nudity. The address of the event has been listed on the website since it was posted and Brian was aware...
of the location at the time of registration therefor seeing as he knew where the slide was taking place if he thought it was not the best area for his family, he did not have to register. The event did have a rain delay and our Crew and the local authorities did a great job of communicating what was happening. The event reopened and was even permitted to stay open past the cutoff time so the participants could enjoy the slides. There was not a lack of security at this venue. I have confirmed with all Crew members that not one of them told any participant that they would be receiving a refund as it is our policy. We do not control the weather and we did follow through with our end by hosting the event, unfortunately you can not receive a refund due to matter of opinion. Brian did agree to the waiver and the no refunds policy at the time of registration there for we will not be issuing a refund for his registrations. He did also state during our conversation that his kids were sliding which means they did participate and were hopefully able to at least have some fun. If needed, I can send over the signed agreements from Brian's registration.Ryan
Hi
We have not made an official announcement, but you can plan on running on June 25th, 2016! More details are on their way.
Take care,
Ryan
Hi [redacted],
While we did email you all the event information on both 6-27-2016 and 7-14-2016 at this time I will make an exception and refund your registrations minus the processing fee. Have a good day.
Ryan
Horrible organization. Held an event in Vegas last weekend that when we received national warnings to avoid traveling they continued and refuse to provide refunds
To whom it may concern,
All participants were notified with the following message:
"As you may have...
heard, Irvine Meadows Amphitheater is being demolished. Due to this, our event is moving up from November 5, 2016 to
Sunday, October 23, 2016! We apologize for the delayed announcement but we had to secure all logistics first. "
The message was then followed with options to transfer the registration to another event or new participant that can make the date.
Unfortunately, the venue moved the demolition date up on us and we are a no refunds event. We will make an exception and hold the
registrations for a future event that this particular participant can attend.
Ryan
Hi there,
We will be hosting an entire tour in the state of California in 2017. We do not announce dates and locations for the events until contracts are secure. Once the participant sees an event that will work for them, they can contact us for a transfer.
Ryan
Unfortunately, a refund is not an option but we are happy to assist in transferring to a different event in this or next years race season.
Ryan
To whom it may concern,
While we are a no refunds event which is agreed upon at the time of registration, we have issued a refund at this time. You will see the credit to your account in the next 3-5 business days.
Ryan
To whom it may concern,
Our event is Seattle was postponed due to circumstances out of our control. All participants were notified and provided with the same options. Our events are not refundable as is posted on our website, in the waiver and the no refund policy...
which every participant agrees to during registration. We have not received any email communication from this participant. I will need the participant to notify me personally so we can rectify the situation. Please email me directly at [email protected],
Ryan
I reached out via [redacted] several times, including a post to your...
page. I just want a refund of the tickets that I paid for and was not allowed to use, due to not getting the confirmation email. I checked all SPAM folders as the event neared. The only confirmation I received was the confirmation of my purchase. I will accept nothing less. The attached communication is the ONLY one that was received for both tickets. These were for my son, and young cousin as birthday gifts. Thanks for making me appear to be the liar.