Blue Dot Services of Maryland

Don and Brad did an outstanding job from start to finish They worked tirelessly to accomplish all they had to do, and did so in the utmost professional and courteous manner We appreciate they're service!

Blue Dot called me in advance of the technicians arrival as promisedTony, my technician arrived within a few minutesHe put protective booties over his shoes and started to work on my furnaceHe changed both my filter and humidifier pad and performed a thorough check of my furnaceTony left the area clean when he was finishedI was very satisfied with his professionalism and thoroughnessI recommend Blue Dot to other customersThanks for a job well done!

My services techs Chris and Will were very clean, courteous , and respectfulBefore they left they explained my new system and what I need to do to maintain itI was very pleased with this serviceA plus team

The technician was on time, was very professional and completed the Fall "checkup"

Great job, Matt Pwas really competent and nice to work with

Poor service and professionalism! I had scheduled a routine service appointment with Blue Dot for the afternoon of Wednesday, December between 12-3pm The call center representatives contacted me the night prior to remind me of the appointment and again the afternoon of the appointment At 3pm the day of the appointment, I contacted Blue Dot to inquire on the status of the technicians and was informed they were running late and would be there shortly At 4:30pm I contacted them again and was informed it would now be after 5:30pm before they could arrive At this point, I rescheduled the appointment for the following Tuesday, December between 8-9am...the scheduler apologized profusely and informed me I was being scheduled for the first appointment The evening prior to the appointment, I was again called by Blue Dot and reminded of the appointment However, the following morning at 8:32am, I was again called and informed the technicians were running late due a meeting they had scheduled for the morning By 9:45am the technicians had not yet arrived and I contacted Blue Dot and requested to speak with a manager I was passed to the call center manager, Tamika, who informed me the technicians were running late, due to internal training they had every Tuesday and Thursday and they should not have scheduled the appointment for first thing When I inquired into the status of the appointment, I was then informed it would be closer to 10:45-11:00am, since the technicians were coming from Forest Hill, MD As a result, I requested to speak with the General Manager and was informed he was in a meeting, but I could leave him a voicemaildays later and I've still not heard back from Blue Dot!!! Bottomline: I took two separate day off work for scheduled appointments and the company truly lacks professionalism...I would strongly recommend against using them!!!

Great team, efficient and courteous and did a good job with the installation in a difficult location

Both Zach and his boss Richard were excellent They took their time and did a really nice job installing a stand alone Dehumidifier

I was very happy with the service I receivedThe crew was very polite and professionalThey stopped and answered any questions my wife and myself hadThey thanked us for the workThey left the area as clean as they found it They were very competent, the install went off without a hitchI have no complaints with the crew that preformed the work

Shawnte Wwas courteous, professional and thorough

We were extremely pleased with the level of professionalism and knowledge that Don and his assistant Brad displayed when recently installing our new HVAC systemThey were courteous, respectful, and hard-working - they worked extra hours to ensure the job was done correctly and to our satisfaction! Don and Brad were dedicated to a job well done and we would highly recommend Blue Dot to friends and family

Frank E was prompt, courteous and efficient he was knowledgeable and answered all my questions with confidence

Mr Tony Bdid great job inspecting our a.c unit

Very professional and very helpfulVery good job

Zach Swas on time, courteous and efficient in examining our unit and suggesting options to enhance the unit experience

Anthony [redacted] was wonderful Polite, clean, and competent - very professional

Showed up on timeMade sure not to make a messWere very nice

Tony Bthe technician did an excellent job checking my HVAC unitsHe was courteous, thorough and professional

I am a long-term customer with Blue Dot, with a service maintenance contract This spring, they came out to perform the spring maintenance The next week, which was very hot, they came out, did a second assessment, and recommended a new unit A short time later, the basement was flooded, and they came out again It is now flooded again, today, so they did not fix everything Throughout the sales process, they asked for my credit card in payment, which I gave them, even though I was traveling out of state Imaging my surprise when I received a phone call telling me I owed thousands of dollars in payment By the way, there was NO INVOICE When I called about that, they said it was not their policy to issue one The flooding today shows the very poor quality of their work The lack of any kind of invoice shows the very poor quality of their business processes The company just called and gave the explanation that the NEW pump, that is supposed to remove condensation and shut off the air conditioning FAILED, both to pump the water and FAILED to shut off the air conditioning, thus spewing water all over the floor, AGAIN This shows evidence of very shoddy work I request a refund, because they did not provide reasonable service maintenance or repair at any level I do not recommend using this company at all

Jason K was terrific! He answered all my questions and reviewed with me other products which would improve air quality in my home Jason was very thorough and polite I will continue using BlueDot Any chance you can assign Jason to my account?