Blue Dot Services of Maryland

Don and Will did a great job competing an installation of a new home HVAC unit They were on time, neat, and cleaned up before they left I would recommend Blue Dot for any HVAC needs

I could not have asked for a better installation experience than I had with Will Vand Nick M

Thomas Lyons was professional and friendly Happy to answer my questions about the servicing of the furnace

Provided courteous, friendly and professional services in a timely manner

Montre and Damon were the installation team for my new Carrier heat pump unit Both representatives of Blue Dot were knowledgeable, courteous, and respectful of my home I felt they were well trained and demonstrated very good knowledge of the operation of the unit they installedThe work site was clean and neat when they leftI have used Blue Dot to service my HVAC system since they initially purchased Suburban Heating and Air Conditioning many years ago The employees have always provided customer service Monte and Damon proved very trustworthy and knowledgeable and continued that tradition fromI also commend Glenn *** for his courtesy and knowledgeable assistance in purchasing the unit

Kendall R from Blue Dot Services of Maryland returned to my home today to complete a projectThis became more challenging a repair then the company first thoughtKendall Rworked until the problem was resolvedAlthough the repair took longer than projected and this put him a bit behind, he worked efficiently and professionally until he was satisfied that the repair was complete

Excellent professional serviceInformative technician was polite and helpful in answering my questions

Tony arrived on time and did is work diligently He was courteous and responded to my question amicably

on 06/05/2016, Shawn and Kyle came to my home to replace the existing cooling system and to install a new system.Upon arriving they surveyed the area's that they would be working inShawn and Kyle went about heir assigned tasks and completed the removal and installation w/o any other difficulties.Upon Shawn and Kyle contacted me to review their workI was completely satisfied with the installation and the professional way they installed the secondary components for my system
The Job # XXXXXXX
Blue Dot of Maryland

Excellent serviceVery knowledgable

Shawnte *** is an exceptional employee, with attention to detail, and service orientatedTo Shawnte the customer comes first

Excellent Service !!

Dwayne Twas professional, knowledgeable and courteous

Shawante *** was extremely helpful and was able to have a new motor ordered and installed on our air conditioner the next day

Excellent service from Chris ***

Pleasant, courteous, professional They showed up on time and had our new A/C installed in what seemed like no time

Blue Dot has installed numerous new equipment over the years in several of my homes Recently, for the second time, had problem with condensate drain for a furnace and hot water heater installation that resulted in flooding downstairs including finished section of basement Technician who came said I needed a plumber and left I was assured after first instance that this would not occur again I was also contacted after technician left by a representative from BD indicating that I would hear from a regional manager that night and that they would stand behind their work and reimburse me if they were to blame...I am still waiting for that call five days later Lousy service, poor attitude toward someone who has been a longstanding customer Gave them ample time to do the right thing, They will now hear from me

I had an appointment yesterday between 2-6, and didn't show upThey called at 8:that night and said they would rescheduleI called back this morning and they said they would reschedule for this eveningDidn't show up againNo more chances for them!

Top quality service received today from Blue Dot Services of Maryland
Service representative Dwayne Tspent a great deal of time cleaning my HVAC system and explained everything that had been done Even located a faulty part and ordered an immediate replacement No Charge due to excellent warranty and service contractIt has been years since Blue Dot installed this system and I am a very satisfied customer

Service was prompt, efficient and technicians were courteous, clean and very knowledgeable