Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your effort and help, it is greatly appreciated Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a complete and utter lie I actually paid the [redacted] bill so my credit would not be negatively impacted I just made the deadline before [redacted] was going to escalate it to the next stage (i.e., Collections Department) This is the same type of response BlueFly provided to me on multiple occasions.BlueFly makes a lot of empty promises and does not take accountability for correcting errors, and most importantly ensuring that its customers are not incorrectly billed The company has never followed up with me to ensure this was TRULY resolved Rather, BlueFly sends email falsely claiming that 'the matter is now resolved because our third-party vendor will pay the bill.' In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Bluefly, Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Bluefly cannot prove that the bag is authentic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I do not think by paying for the cost of shipment out of my own pocket would cause the delayAlso, I was not informed that tracking information must be provided in order to avoid the delayIf complaint was not filed with Revdex.com, it would be possible that the refund will never be madeI believe that it is Bluefly's responsibility to check if customers use their shipping labelOtherwise, how would Bluefly know the total refund amountTherefore, I reject the response from Bluefly because it is unreasonable and as a customer, Bluefly blamed the customer for the delay, in which I, the customer, was not informed that additional tracking information should be provided in order to get the refundI will escalate this case with my state's Attorney General, and I will provide the tracking number when submitting the complaint with the Attorney GeneralThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Bluefly has received confirmation that our vendor who was shipping this particular item has worked with [redacted] to get the customer credited.As of 315, [redacted] would be issuing a credit memo to the customer and the customer will then be able to request a full refund from them for this invoiceIt has already been rebilled to the vendor's [redacted] account.Bluefly apologizes for this error and can provide any additional information or assistance if the matter has not been taken care of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved After eight months, the company has finally refunded me my money Sincerely, [redacted] ***
At this time, I have been contacted directly by Bluefly, Inc regarding complaint ID [redacted] , and the issue has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I only received credit for $for the jeans and $for the shipping I was not credited the full amount of the refund and the return shipping I am very upset that Blue Fly is not resolving this matter correctly Once again, I am told something different No one has contacted me from Blue Fly as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customersWe are very sorry for the delay in response to the customerThis matter should have been handled more efficiently and Bluefly has since enhanced its returns process for our customersWe would also like to confirm that order was refunded on We will reach out to the customer directly to address any further concerns they may haveAgain, we apologize for the frustration this customer has experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, thankfully to the involvement of Revdex.com.
Sincerely,
*** ***
Bluefly apologizes for the inconvenience of receiving the wrong itemBluefly will refund the full amount of the customer's return shippingPlease note, Bluefly had requested return tracking for the new order and are still waiting on this to refund the second item received incorrectlyWe will also
reach out to the customer directly to assist further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still
have not sent me a return label I received a phone call from this particular phone number (###-###-####) and spoke to a woman says she called from BlueFly and that she is going to send me a return label via my email on 3/**/and I still have not seen an email from BlueFly in regards to the return being approved or not You can see an email communication between BlueFly and I.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your effort and help, it is greatly appreciated Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a complete and utter lie I actually paid the [redacted] bill so my credit would not be negatively impacted I just made the deadline before [redacted] was going to escalate it to the next stage (i.e., Collections Department) This is the same type of response BlueFly provided to me on multiple occasions.BlueFly makes a lot of empty promises and does not take accountability for correcting errors, and most importantly ensuring that its customers are not incorrectly billed The company has never followed up with me to ensure this was TRULY resolved Rather, BlueFly sends email falsely claiming that 'the matter is now resolved because our third-party vendor will pay the bill.' In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Bluefly, Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Bluefly cannot prove that the bag is authentic In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Bluefly apologizes for the delay and will be refunding the customer today
Revdex.com:At this time, I have not been contacted by Bluefly, Inc regarding complaint ID [redacted] .Sincerely, [redacted] ***
The customer will be refunded on 4/*/Please allow 3-business days depending on your card issuer to see this amount credited to your statement details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I do not think by paying for the cost of shipment out of my own pocket would cause the delayAlso, I was not informed that tracking information must be provided in order to avoid the delayIf complaint was not filed with Revdex.com, it would be possible that the refund will never be madeI believe that it is Bluefly's responsibility to check if customers use their shipping labelOtherwise, how would Bluefly know the total refund amountTherefore, I reject the response from Bluefly because it is unreasonable and as a customer, Bluefly blamed the customer for the delay, in which I, the customer, was not informed that additional tracking information should be provided in order to get the refundI will escalate this case with my state's Attorney General, and I will provide the tracking number when submitting the complaint with the Attorney GeneralThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Bluefly has received confirmation that our vendor who was shipping this particular item has worked with [redacted] to get the customer credited.As of 315, [redacted] would be issuing a credit memo to the customer and the customer will then be able to request a full refund from them for this invoiceIt has already been rebilled to the vendor's [redacted] account.Bluefly apologizes for this error and can provide any additional information or assistance if the matter has not been taken care of
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved After eight months, the company has finally refunded me my money Sincerely, [redacted] ***
At this time, I have been contacted directly by Bluefly, Inc regarding complaint ID [redacted] , and the issue has been resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I only received credit for $for the jeans and $for the shipping I was not credited the full amount of the refund and the return shipping I am very upset that Blue Fly is not resolving this matter correctly Once again, I am told something different No one has contacted me from Blue Fly as of yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Bluefly is looking into this request and will reach out directly to the customer to arrange an accommodation
Revdex.com:At this time, I have not been contacted by Bluefly, Inc regarding complaint ID [redacted] .Sincerely, [redacted]
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customersWe are very sorry for the delay in response to the customerThis matter should have been handled more efficiently and Bluefly has since enhanced its returns process for our customersWe would also like to confirm that order was refunded on We will reach out to the customer directly to address any further concerns they may haveAgain, we apologize for the frustration this customer has experienced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved, thankfully to the involvement of Revdex.com.
Sincerely,
*** ***
Bluefly apologizes for the inconvenience of receiving the wrong itemBluefly will refund the full amount of the customer's return shippingPlease note, Bluefly had requested return tracking for the new order and are still waiting on this to refund the second item received incorrectlyWe will also
reach out to the customer directly to assist further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They still
have not sent me a return label I received a phone call from this particular phone number (###-###-####) and spoke to a woman says she called from BlueFly and that she is going to send me a return label via my email on 3/**/and I still have not seen an email from BlueFly in regards to the return being approved or not You can see an email communication between BlueFly and I.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Bluefly refunded the customer on 6/**/Please note - depending on the card issuer, refunds can take 3-business days to show on bank statements