Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Due to technical issues that resulted in a pricing error we were unable to complete the order We apologize for any inconvenience causedPlease note that the customer was never charged for the mentioned itemAn authorization may have been held on the customer's debit card for the order's
complete amount which has since been removed
We strive to deliver the best service to our customers, and apologize for the technical error experienced while checking out . We have refunded the order in full today as both return shipments have been confirmed received.
Bluefly featured this item during a one day sale on 11/**/14 for its lowest price of $129.00. Bluefly will reach out to this customer directly to address their concerns.
Bluefly strives to deliver the best service to our customers and apologizes for your experience. As the return request was outside of our return policy, we are unable to accept the item back. As a courtesy, the customer has been offered a store credit in the full amount of the item received- not...
requiring a return. Please note- pictures are required for any issue reported by a customer and do not guarantee return exceptions. We are sorry that the customer is unhappy with the item received and would be happy to offer a store credit in order to replace the item.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are very sorry to hear the the customer did not receive their return tracking label. According to our records, [redacted] shipping label #[redacted] was emailed to the customer on 12/**/15 along with a RMA number to email address: [redacted]. A new label will be emailed to the customer today along with a corporate contact in case they experience further issues.
Bluefly adheres to a final sale policy for all designer handbags. As the customer specifically noted that the zipper was not broken, just not smooth, this would not be a reason why the bag would be accepted. Please note, Bluefly offered the customer an accommodation for the inconvenience.
Bluefly strives to deliver the best service to our customers and apologizes that you have experienced delay in receiving your order. Due to a technical issue, this order was not showing tracking. You will be contacted privately with an upgraded tracking number for this delivery.
A contract was not signed with this customer. Order [redacted]blue shoes) has already been refunded to the customer in three refunds totaling $360.97. The original total paid. This refund will reflect in 3 totals: $69.20 on 6/8/16, $17.30 on 6/**/16 and $274.47 = $360.97. This total was communicated to the customer on 6/**/16 and also CC'd a Revdex.com manager to confirm. On 6/29/16, we also confirmed that order [redacted] (red shoes) was refunded in full for the original amount paid = $261.92 on 6/**/16. Both orders were refunded to the original form of payment and in full. Store credit was already granted to the customer and the customer used the store credit on order [redacted] on 6/**/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I really do not need another $50 credit, etc. I just want to be done with this order. I also believe whatever the person calls "technical difficulty" needs be taken care of so that it does not happen for others. That is all. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly strives to deliver the best service to our customers and apologizes for this technical error. We will be sure to refund the customer the correct amount and will reach out directly to the customer to confirm their payment method.
Bluefly strives to deliver the best service to our customers, and is very sorry to hear about your experience. At this time we do not offer exchanges, but would be happy to make the exception in this instance and accept the final sale item purchased. We will reach out personally...
to arrange a return for you.Please note- “Free Returns” offered by Bluefly refers to the free return label we provide to our customers for eligible returns. This information is clearly stated in the details of this policy on our website.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Bluefly cannot prove that the bag is authentic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (Refund pending)
Sincerely,
[redacted]
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customers. We apologize for delay in response to the customer. We will reach out to the customer directly and look into the issue immediately.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Due to technical issues that resulted in a pricing error we were unable to complete the order We apologize for any inconvenience causedPlease note that the customer was never charged for the mentioned itemAn authorization may have been held on the customer's debit card for the order's
complete amount which has since been removed
We strive to deliver the best service to our customers, and apologize for the technical error experienced while checking out . We have refunded the order in full today as both return shipments have been confirmed received.
Bluefly featured this item during a one day sale on 11/**/14 for its lowest price of $129.00. Bluefly will reach out to this customer directly to address their concerns.
Bluefly strives to deliver the best service to our customers and apologizes for your experience. As the return request was outside of our return policy, we are unable to accept the item back. As a courtesy, the customer has been offered a store credit in the full amount of the item received- not...
requiring a return. Please note- pictures are required for any issue reported by a customer and do not guarantee return exceptions. We are sorry that the customer is unhappy with the item received and would be happy to offer a store credit in order to replace the item.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We are very sorry to hear the the customer did not receive their return tracking label. According to our records, [redacted] shipping label #[redacted] was emailed to the customer on 12/**/15 along with a RMA number to email address: [redacted]. A new label will be emailed to the customer today along with a corporate contact in case they experience further issues.
Bluefly adheres to a final sale policy for all designer handbags. As the customer specifically noted that the zipper was not broken, just not smooth, this would not be a reason why the bag would be accepted. Please note, Bluefly offered the customer an accommodation for the inconvenience.
Bluefly strives to deliver the best service to our customers and apologizes that you have experienced delay in receiving your order. Due to a technical issue, this order was not showing tracking. You will be contacted privately with an upgraded tracking number for this delivery.
A contract was not signed with this customer. Order [redacted]blue shoes) has already been refunded to the customer in three refunds totaling $360.97. The original total paid. This refund will reflect in 3 totals: $69.20 on 6/8/16, $17.30 on 6/**/16 and $274.47 = $360.97. This total was communicated to the customer on 6/**/16 and also CC'd a Revdex.com manager to confirm. On 6/29/16, we also confirmed that order [redacted] (red shoes) was refunded in full for the original amount paid = $261.92 on 6/**/16. Both orders were refunded to the original form of payment and in full. Store credit was already granted to the customer and the customer used the store credit on order [redacted] on 6/**/16.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I really do not need another $50 credit, etc. I just want to be done with this order. I also believe whatever the person calls "technical difficulty" needs be taken care of so that it does not happen for others. That is all. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly strives to deliver the best service to our customers and apologizes for this technical error. We will be sure to refund the customer the correct amount and will reach out directly to the customer to confirm their payment method.
Bluefly strives to deliver the best service to our customers, and is very sorry to hear about your experience. At this time we do not offer exchanges, but would be happy to make the exception in this instance and accept the final sale item purchased. We will reach out personally...
to arrange a return for you.Please note- “Free Returns” offered by Bluefly refers to the free return label we provide to our customers for eligible returns. This information is clearly stated in the details of this policy on our website.
Bluefly apologizes for the delay and will reach out directly to the customer in regards to the refund.
Revdex.com:At this time, I have not been contacted by Bluefly, Inc regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Bluefly cannot prove that the bag is authentic.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Bluefly, Inc regarding complaint ID [redacted], and the issue has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question...
above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (Refund pending)
Sincerely,
[redacted]
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customers. We apologize for delay in response to the customer. We will reach out to the customer directly and look into the issue immediately.
Bluefly apologizes for the error and delay and will be refunding the customer in full.