We are sorry to hear about the experience this customer had with their bag. This was a final sale bag and the request for return came almost a month after delivery of the product. In order to appease this customer we are willing to make a one time exception and take this product back....
Our customer service team has reached out to send the customer a return label for this bag. Once it is received and inspected by our returns team we will issue a refund.
Thank you so much for reaching out and we sincerely apologize for your experience. The marketing team has permanently blocked your email from receiving any Bluefly emails and we are investigating what may have caused this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Bluefly apologizes for the delay in processing. It looks like the return tracking never updated and did not confirm receipt by the vendor. We will issue a refund today as a courtesy so the customer's refund is no longer delayed.
We apologize for the condition of the item received and have refunded the customer in full ($13.33) on 11/*/15. Bluefly apologizes for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I do not think by paying for the cost of shipment out of my own pocket would cause the delay. Also, I was not informed that tracking information must be provided in order to avoid the delay. If complaint was not filed with Revdex.com, it would be possible that the refund will never be made. I believe that it is Bluefly's responsibility to check if customers use their shipping label. Otherwise, how would Bluefly know the total refund amount. Therefore, I reject the response from Bluefly because it is unreasonable and as a customer, Bluefly blamed the customer for the delay, in which I, the customer, was not informed that additional tracking information should be provided in order to get the refund. I will escalate this case with my state's Attorney General, and I will provide the tracking number when submitting the complaint with the Attorney General. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Revdex.com We have reviewed the customers case and decided to refund in this situation. Bluefly strives to produce the best customer service and we feel we have done our best to save a customer experience. Thanks Bluefly
Bluefly apologizes for the inconvenience and refunded the customer on October [redacted], 2014. Please note, all refunds sent back to Bluefly must include a RMA number as stated on our website and returns information. Customers can create this on their own or with customer service who is always happy to...
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for your help and thank you for Bluefly assist with the return.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I only received credit for $58.00 for the jeans and $4.95 for the shipping. I was not credited the full amount of the refund and the return shipping. I am very upset that Blue Fly is not resolving this matter correctly. Once again, I am told something different. No one has contacted me from Blue Fly as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Case #: [redacted] Customer: [redacted] Bluefly aims to deliver the best customer service possible. We would like to apologize for the quality of...
service and response to the customer’s issue. The customer should have received the correct item at time of delivery. We will be refunding the customer in full for the incorrect item they received and will reach out to the customer to obtain an updated payment method to ensure that the refund is credited.
Bluefly strives to deliver the best service to our customers and apologizes for their disappointment. We will be reaching out to the customer personally to resolve the issue.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have checked the tracking number with the [redacted] that I have placed on my return. It states it was returned to the vendor on August [redacted], 2015 at 5:16pm. Therefore, they should refund my money, I will accept their return, once I see the money has been returned into my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
they have not really...
made an true attempt to resolve this issue. They lack communication of this process, I have not heard from them for over a week. I still have the product, and they're investigating without the actual product in hand. I simply want to return this un-used item for a full refund with paid postage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since the last complaint was closed, bluefly has not contacted me to send a return shipping label for the shoes like they said they were.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry to hear about the experience this customer had with their bag. This was a final sale bag and the request for return came almost a month after delivery of the product. In order to appease this customer we are willing to make a one time exception and take this product back....
Our customer service team has reached out to send the customer a return label for this bag. Once it is received and inspected by our returns team we will issue a refund.
Thank you so much for reaching out and we sincerely apologize for your experience. The marketing team has permanently blocked your email from receiving any Bluefly emails and we are investigating what may have caused this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Bluefly apologizes for the delay in processing. It looks like the return tracking never updated and did not confirm receipt by the vendor. We will issue a refund today as a courtesy so the customer's refund is no longer delayed.
We apologize for the condition of the item received and have refunded the customer in full ($13.33) on 11/*/15. Bluefly apologizes for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I do not think by paying for the cost of shipment out of my own pocket would cause the delay. Also, I was not informed that tracking information must be provided in order to avoid the delay. If complaint was not filed with Revdex.com, it would be possible that the refund will never be made. I believe that it is Bluefly's responsibility to check if customers use their shipping label. Otherwise, how would Bluefly know the total refund amount. Therefore, I reject the response from Bluefly because it is unreasonable and as a customer, Bluefly blamed the customer for the delay, in which I, the customer, was not informed that additional tracking information should be provided in order to get the refund. I will escalate this case with my state's Attorney General, and I will provide the tracking number when submitting the complaint with the Attorney General. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello Revdex.com We have reviewed the customers case and decided to refund in this situation. Bluefly strives to produce the best customer service and we feel we have done our best to save a customer experience. Thanks Bluefly
Bluefly apologizes for the inconvenience and refunded the customer on October [redacted], 2014. Please note, all refunds sent back to Bluefly must include a RMA number as stated on our website and returns information. Customers can create this on their own or with customer service who is always happy to...
assist.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for your help and thank you for Bluefly assist with the return.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I only received credit for $58.00 for the jeans and $4.95 for the shipping. I was not credited the full amount of the refund and the return shipping. I am very upset that Blue Fly is not resolving this matter correctly. Once again, I am told something different. No one has contacted me from Blue Fly as of yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer's refunds were processed on 8/*/15. They can take 3-5 business days to show on their account from processing dates.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Case #: [redacted] Customer: [redacted] Bluefly aims to deliver the best customer service possible. We would like to apologize for the quality of...
service and response to the customer’s issue. The customer should have received the correct item at time of delivery. We will be refunding the customer in full for the incorrect item they received and will reach out to the customer to obtain an updated payment method to ensure that the refund is credited.
We have approved the refund for this customer as a courtesy and will be emailing the necessary information to do so.
Bluefly strives to deliver the best service to our customers and apologizes for their disappointment. We will be reaching out to the customer personally to resolve the issue.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I have checked the tracking number with the [redacted] that I have placed on my return. It states it was returned to the vendor on August [redacted], 2015 at 5:16pm. Therefore, they should refund my money, I will accept their return, once I see the money has been returned into my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted],I'm looking for a solution to help me solved this issue.the best result as belowrefund or return this product.thx [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
they have not really...
made an true attempt to resolve this issue. They lack communication of this process, I have not heard from them for over a week. I still have the product, and they're investigating without the actual product in hand. I simply want to return this un-used item for a full refund with paid postage.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Since the last complaint was closed, bluefly has not contacted me to send a return shipping label for the shoes like they said they were.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly apologizes for the inconvenience and will be issuing the customer a full refund on both orders including shipping as a courtesy.