The customer's order is showing that they ordered the firming lotion but we will grant a return as a one time courtesy. We will accept as long as the items are unopened and original packaging is present. We will send return information via email along w a label.
We apologize for the delay in processing your return. The item has been refunded in full today. Please note- depending on your card issuer this return may take 3-10 business days to show on your card statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Absolutely not true credit was issued and taken back MONTHS later. Photos of returned bags differed from mine.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly strives to deliver the best service for our customers and is sorry that the customer is unhappy with the item received. We will be reaching out directly to the customer to address concerns and also resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Hello,I have told you already that YES I have received the box from [redacted] and personally signed for the delivery. But the content of the box was only 1 hadndbag not 2. Since I already had an experience with Bluefly.com from my previous order, since they ship the items separately, I have decided to wait for few more days. Later I have emailed to get an update how soon I will receive the second item. It took them more than 10 days to get back to me with such an unprofessional and insulting answer.Beside this order, I had a very unprofessional experience with my first order as well. From 3 items orderd they have only shipped me 2 items. 3rd item was out of stock and I have never been told about that even after the order was processed and shipped. Also from other 2 items I have received, one of the items was defected/damaged which took them again 5 days to approve the return. The return was deliverd to them on Feb ** and finally today, on Feb **, after my numerous emails, they finally refunded. I was charged on Jan ** for a defected item, no one even inspected the item before it was shipped and it was just refunded today. I have ended up paying interst to my credit card company for their unprofessional mistake. And I have all the pictures of the defected item which was received.They never inspected my first order and did such a wrong unprofessional mistake by sending defected item and I am sure my second order was handeled the same exact way and now they are trying to blame others for the mess which is taking place at their company.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly no longer has stock in this item but would be happy to accept the item for further review. We will reach out to the customer personally to provide a return label for the item received.
Bluefly strives to deliver the best service to our customers. We apologize for this error and will be reaching out to the customer personally to resolve their issue.
Dear Revdex.com We apologize for the experience this customer has had with the waffle maker they purchased from us. We have reviewed the case and offered a refund for the product cost and the shipping fees. Bluefly strives to provide the highest level of customer service, and we hope...
this customer feels happy with the resolution to this situation. Thanks Bluefly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is satisfactory to me and the matter has been resolved. However, I do not believe the overall experience to have been resolved in a sastifying manner. It should not take contacting the Revdex.com to be allowed to initiate a return nor should I have been forced to initiate a return in the first place. The ideal situation would have been an immediate response from customer service and the correct item immediately being sent to me with apologies. Either this company is knowingly selling merchandise using misleading photos, is not checking the quality of the merchandise, or is knowingly working with subpar vendors. While I am glad the money will be reimbursed, this was a gift from my boyfriend for an event now passed, I never got the item I wanted, I had to jump through hoops to even get a response to the company, I still have to go buy packaging to ship this back in, and then have to wait 10 days to make sure they actually reimburse us. I will never shop at this website again and hope you monitor this company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer will be refunded on 4/*/15. Please allow 3-10 business days depending on your card issuer to see this amount credited to your statement details.
Dear [redacted],I do sincerely apologize for your experience. Unfortunately we had a few tech issues in February while we were migrating to a new platform and your order was not handled appropriately due to those issues. I have received confirmation from the team that your entire order has been...
refunded. You should see this appear on your credit card statement within the next few days. Best, [redacted]
Bluefly strives to deliver the best service possible and apologizes for this customer's experience. A RMA number as well as a return label will be emailed today to the customer so that they can return their order. Once the item is received, we would be happy to refund the customer.
Customer attempted to return merchandise that was not from Bluefly. Bluefly shipped 2 designer (Prada) handbags and customer returned 2 used non designer bags. Bluefly did not accept this return. The incorrect merchandise was returned to the customer under [redacted] tracking #[redacted]. Pictures can...
also be provided of the return received by Bluefly (non designer handbags) if requested by the Revdex.com. Please also note that the return boxes from the customer had not been tampered with or show any time of damage upon or during delivery. Bluefly will not be refunding the customer.
Bluefly strives to deliver the best service to our customers, and apologizes for the technical error on site for the item purchased. We have fixed the errors on our site. We have also confirmed that both orders were refunded in full today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution is satisfactory to me and the matter has been resolved. I appreciate Bluefly's prompt attention to this and they exceeded my expectations. Thank you!
Sincerely,
[redacted]
Bluefly is looking into this request and will reach out directly to the customer to arrange an accommodation.
The customer's order is showing that they ordered the firming lotion but we will grant a return as a one time courtesy. We will accept as long as the items are unopened and original packaging is present. We will send return information via email along w a label.
We apologize for the delay in processing your return. The item has been refunded in full today. Please note- depending on your card issuer this return may take 3-10 business days to show on your card statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Absolutely not true credit was issued and taken back MONTHS later. Photos of returned bags differed from mine.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The customer has been provided a RMA + return label for their return.
Bluefly strives to deliver the best service for our customers and is sorry that the customer is unhappy with the item received. We will be reaching out directly to the customer to address concerns and also resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Hello,I have told you already that YES I have received the box from [redacted] and personally signed for the delivery. But the content of the box was only 1 hadndbag not 2. Since I already had an experience with Bluefly.com from my previous order, since they ship the items separately, I have decided to wait for few more days. Later I have emailed to get an update how soon I will receive the second item. It took them more than 10 days to get back to me with such an unprofessional and insulting answer.Beside this order, I had a very unprofessional experience with my first order as well. From 3 items orderd they have only shipped me 2 items. 3rd item was out of stock and I have never been told about that even after the order was processed and shipped. Also from other 2 items I have received, one of the items was defected/damaged which took them again 5 days to approve the return. The return was deliverd to them on Feb ** and finally today, on Feb **, after my numerous emails, they finally refunded. I was charged on Jan ** for a defected item, no one even inspected the item before it was shipped and it was just refunded today. I have ended up paying interst to my credit card company for their unprofessional mistake. And I have all the pictures of the defected item which was received.They never inspected my first order and did such a wrong unprofessional mistake by sending defected item and I am sure my second order was handeled the same exact way and now they are trying to blame others for the mess which is taking place at their company.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Bluefly no longer has stock in this item but would be happy to accept the item for further review. We will reach out to the customer personally to provide a return label for the item received.
Bluefly strives to deliver the best service to our customers. We apologize for this error and will be reaching out to the customer personally to resolve their issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
I received one refund only on 6/*/17, the refund the business stated they gave on 5/**/17 is not true.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Revdex.com We apologize for the experience this customer has had with the waffle maker they purchased from us. We have reviewed the case and offered a refund for the product cost and the shipping fees. Bluefly strives to provide the highest level of customer service, and we hope...
this customer feels happy with the resolution to this situation. Thanks Bluefly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution is satisfactory to me and the matter has been resolved. However, I do not believe the overall experience to have been resolved in a sastifying manner. It should not take contacting the Revdex.com to be allowed to initiate a return nor should I have been forced to initiate a return in the first place. The ideal situation would have been an immediate response from customer service and the correct item immediately being sent to me with apologies. Either this company is knowingly selling merchandise using misleading photos, is not checking the quality of the merchandise, or is knowingly working with subpar vendors. While I am glad the money will be reimbursed, this was a gift from my boyfriend for an event now passed, I never got the item I wanted, I had to jump through hoops to even get a response to the company, I still have to go buy packaging to ship this back in, and then have to wait 10 days to make sure they actually reimburse us. I will never shop at this website again and hope you monitor this company.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customer will be refunded on 4/*/15. Please allow 3-10 business days depending on your card issuer to see this amount credited to your statement details.
Dear [redacted],I do sincerely apologize for your experience. Unfortunately we had a few tech issues in February while we were migrating to a new platform and your order was not handled appropriately due to those issues. I have received confirmation from the team that your entire order has been...
refunded. You should see this appear on your credit card statement within the next few days. Best, [redacted]
Bluefly strives to deliver the best service possible and apologizes for this customer's experience. A RMA number as well as a return label will be emailed today to the customer so that they can return their order. Once the item is received, we would be happy to refund the customer.
Customer attempted to return merchandise that was not from Bluefly. Bluefly shipped 2 designer (Prada) handbags and customer returned 2 used non designer bags. Bluefly did not accept this return. The incorrect merchandise was returned to the customer under [redacted] tracking #[redacted]. Pictures can...
also be provided of the return received by Bluefly (non designer handbags) if requested by the Revdex.com. Please also note that the return boxes from the customer had not been tampered with or show any time of damage upon or during delivery. Bluefly will not be refunding the customer.
Bluefly strives to deliver the best service to our customers, and apologizes for the technical error on site for the item purchased. We have fixed the errors on our site. We have also confirmed that both orders were refunded in full today.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution is satisfactory to me and the matter has been resolved. I appreciate Bluefly's prompt attention to this and they exceeded my expectations. Thank you!
Sincerely,
[redacted]