Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is a complete and utter lie. I actually paid the [redacted] bill so my credit would not be negatively impacted. I just made the deadline before [redacted] was going to escalate it to the next stage (i.e., Collections Department). This is the same type of response BlueFly provided to me on multiple occasions.BlueFly makes a lot of empty promises and does not take accountability for correcting errors, and most importantly ensuring that its customers are not incorrectly billed. The company has never followed up with me to ensure this was TRULY resolved. Rather, BlueFly sends email falsely claiming that 'the matter is now resolved because our third-party vendor will pay the bill.'
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your feedback and we apologize for your experience. Our customer service team will be reaching out to you directly today to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Bluefly apologizes for the inconvenience caused. All authorizations had been reversed on Tuesday, December [redacted]. Please note, depending on the card issuer, funds may take 3-10 business days to appear back on the account details. The reps involved will be addressed regarding this matter as well.
Revdex.com:At this time, my complaint, ID [redacted] regarding Bluefly, Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and finally resolution is in effect. However it took lots of efforts/time, escalation to Revdex.com and frustration on my end. I would like to underline that, I am not happy at all with my first and last experience with bluefly.com.
Sincerely,
[redacted]
Dear Revdex.com We regret the situation [redacted] had while shopping on our site. Unfortunately, right now Bluefly does not offer exchanges or repair services. We have reached out to the customer via telephone in an offer with store credit to appease this issue. We will work...
directly with the customer to make sure we do right by her. Thanks and have a great day
Hi, This complaint as resolved yesterday. Customer Service approved the return and the customer was sent a shipping label to return the item back for a refund.
Bluefly had initially reviewed the scuff on the strap that the customer is referring to via photo submission from the customer. After two years of owning the product we are unable to accept this item back from the customer. Bluefly cannot assist in repairing or refunding this customer as their order date is outside of our returns policy. Bluefly stands behind the authenticity of all of it's designer products as well.
Bluefly would be happy to release the hold on the account associated with email: [redacted]. Please allow 24 hours and this will be taken care of for you.
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customers. We are very sorry for the delay in response to the customer. This matter should have been handled more efficiently and Bluefly has since enhanced its returns...
process for our customers. We would also like to confirm that order was refunded on 4/**/15. We will reach out to the customer directly to address any further concerns they may have. Again, we apologize for the frustration this customer has experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your effort and help, it is greatly appreciated.
Sincerely,
[redacted]
Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery. With the information that we...
currently have, we are unfortunately unable to refund you for the Fendi item. We apologize for any inconvenience caused. We have also reached out personally to address the customer and any further questions they may have concerning this request/claim. Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery.
Bluefly aims to deliver the best service to our customers and apologies for the delay. We will be reaching out to the customer directly to assist with their account details.
Bluefly has received confirmation that our vendor who was shipping this particular item has worked with [redacted] to get the customer credited.As of 3/**/15, [redacted] would be issuing a credit memo to the customer and the customer will then be able to request a full refund from them for this invoice. It...
has already been rebilled to the vendor's [redacted] account.Bluefly apologizes for this error and can provide any additional information or assistance if the matter has not been taken care of.
On December [redacted], our cutomer service team sent this response to the customer but the customer has not replied. ZD ticket # [redacted]Hello [redacted],Thank you for contacting Bluefly.My apologies that I missed that question when you initially emailed. When you placed this order you utilized store credit that you had available to you on your Bluefly account. This credit has been refunded back in the form of store credit. You should see this when you log into your Bluefly account. Please let us know if there is anything else we can assist with.
Thank you for your feedback. The both orders have been refunded. The first one was refunded on 5/** and the sencond one was refunded yesterday.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is a complete and utter lie. I actually paid the [redacted] bill so my credit would not be negatively impacted. I just made the deadline before [redacted] was going to escalate it to the next stage (i.e., Collections Department). This is the same type of response BlueFly provided to me on multiple occasions.BlueFly makes a lot of empty promises and does not take accountability for correcting errors, and most importantly ensuring that its customers are not incorrectly billed. The company has never followed up with me to ensure this was TRULY resolved. Rather, BlueFly sends email falsely claiming that 'the matter is now resolved because our third-party vendor will pay the bill.'
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your feedback and we apologize for your experience. Our customer service team will be reaching out to you directly today to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Bluefly apologizes for the inconvenience caused. All authorizations had been reversed on Tuesday, December [redacted]. Please note, depending on the card issuer, funds may take 3-10 business days to appear back on the account details. The reps involved will be addressed regarding this matter as well.
Thank you! Keep us posted!
Revdex.com:At this time, my complaint, ID [redacted] regarding Bluefly, Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and finally resolution is in effect. However it took lots of efforts/time, escalation to Revdex.com and frustration on my end. I would like to underline that, I am not happy at all with my first and last experience with bluefly.com.
Sincerely,
[redacted]
Dear Revdex.com We regret the situation [redacted] had while shopping on our site. Unfortunately, right now Bluefly does not offer exchanges or repair services. We have reached out to the customer via telephone in an offer with store credit to appease this issue. We will work...
directly with the customer to make sure we do right by her. Thanks and have a great day
Hi, This complaint as resolved yesterday. Customer Service approved the return and the customer was sent a shipping label to return the item back for a refund.
Bluefly had initially reviewed the scuff on the strap that the customer is referring to via photo submission from the customer. After two years of owning the product we are unable to accept this item back from the customer. Bluefly cannot assist in repairing or refunding this customer as their order date is outside of our returns policy. Bluefly stands behind the authenticity of all of it's designer products as well.
Bluefly would be happy to release the hold on the account associated with email: [redacted]. Please allow 24 hours and this will be taken care of for you.
Case #: [redacted] Customer: [redacted] Bluefly strives to deliver the best quality of goods and services to our customers. We are very sorry for the delay in response to the customer. This matter should have been handled more efficiently and Bluefly has since enhanced its returns...
process for our customers. We would also like to confirm that order was refunded on 4/**/15. We will reach out to the customer directly to address any further concerns they may have. Again, we apologize for the frustration this customer has experienced.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for your effort and help, it is greatly appreciated.
Sincerely,
[redacted]
Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery. With the information that we...
currently have, we are unfortunately unable to refund you for the Fendi item. We apologize for any inconvenience caused. We have also reached out personally to address the customer and any further questions they may have concerning this request/claim. Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery.
Bluefly aims to deliver the best service to our customers and apologies for the delay. We will be reaching out to the customer directly to assist with their account details.
Bluefly has received confirmation that our vendor who was shipping this particular item has worked with [redacted] to get the customer credited.As of 3/**/15, [redacted] would be issuing a credit memo to the customer and the customer will then be able to request a full refund from them for this invoice. It...
has already been rebilled to the vendor's [redacted] account.Bluefly apologizes for this error and can provide any additional information or assistance if the matter has not been taken care of.
On December [redacted], our cutomer service team sent this response to the customer but the customer has not replied. ZD ticket # [redacted]Hello [redacted],Thank you for contacting Bluefly.My apologies that I missed that question when you initially emailed. When you placed this order you utilized store credit that you had available to you on your Bluefly account. This credit has been refunded back in the form of store credit. You should see this when you log into your Bluefly account. Please let us know if there is anything else we can assist with.