Had the request been made when the item was received, we would have been happy to review the customer's concernsBecause this is outside of our policy, and the item could have been replaced in this time, we are unable to assistBluefly apologies for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I am still confused. Am I receiving credit for the full cost of the jeans, the shipping and the return shipping charges? Please, resolve this matter as soon as possible.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't care how long it has beenThey claim to stand behind the authenticity of their items but it is clear that the purse is not authenticThey are not being ethical at allI am out of pocket a lot of money for something that is worth nothingIf you stand behind your goods, then reimburse me for fake item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Bluefly has confirmed that on order ***, the customer was charged $The method of payment was store credit which was already on the customer's accountThe original amount of this order was $and further reduced/discounted to price match original order ***'s price at checkout
The customer requested a RMA on 11/**/in the form of store credit which has since been used on order ***Customer received $store credit due to a technical error which should have amounted to only $store credit.On 1/*/15, the customer was refunded $stemming back from original order *** where the customer paid with a credit card but requested a store credit. Please find the attached documents to confirm refund to customer ( store credit to card refund ) and also pricing on the original order using the credit card and refunded in store credit
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you so much for following up with my earlier complaint with BlueflyI do not accept their responseFirst of all, I never said or have written that the zipper was not smoothI only said there was no physical damage I can noticeThis does not mean it is functionalThe zipper does not close at allI have not tried really hard where it may tear the fabric attached to it, so I can not comment on how much force I have put to close or wether it will be working even thenThe point is that zipper should work without much effort, but it just doesn't workI did not paid over $dollars to get this kind of productAnother thing that I do not understand is that they don't even let us ship back the defective product unless they allow itWhich means we don't get a fair chance to appeal what the problem is with the productI contacted Bluefly the same day I received it to tell them it is not working and we would like to return itBut they said I can not until their executive office give us permissionIt has been almost a year nowThe bag is still sitting in my closet with same condition it came inThey are trying for force me to keep the back with little repair credit, but I don't think that is fairEven if it is "final sale", that does not mean I have keep this no matter how bad the product isIf the product is not good, we should get a chance to get it refundedI hope you can help me to get my money back or at least credit back for this bag from BlueflyThank you very much and hope to hear from you soon with hopeful messageHave a nice day. Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bluefly has been
claiming it will refund the charges for months now and nothing has happenedUntil I actually receive the refund, this complaint will remain in effect and I will continue to reject the business's responses.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Bluefly apologizes for the inconvenience and will be accepting the item for a full refundWe will reach out to the customer to provide further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I said before, I believed that Bluefly was a reputable companyYou claim to stand behind "authentic" items but clearly you do not! When I purchased this purse, I believed it to be authenticHow was I supposed to know you would send me a fake item? This is not my faultYou should have a policy within Bluefly to verify items are authentic before selling themI have purchased many handbags from Bluefly & have spent a lot of moneyI can return it to you & you can claim it as damagedYou have to understand, I had no reason when I bought handbag to have it authenticated because I believed Blueflyto be reputableThe fact that you do not stand behind your word is wrongI don't care how long I have had purseIt looks brand new.So now I have a purse that I spent $that is worth $0.This is bad customer service & bad business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never recieved any
refund. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have confirmed that the customer was refunded for the full amount of the item at the original time of purchase$had been refunded to the customer on February ***, The original amount had been $and this additional $amount was taken into account when refunding shipping chargesPlease note, refunds may appear in separate transactions on accountsWe would advise the customer to contact their card issuer for more information regarding this amount to their card records
On behalf of our marketplace vendor and also the delivery method, Bluefly apologizes for the delay in delivery and would be happy to accept the item for a refund if they no longer wish to keep the item
Case #: *** Customer: *** Bluefly aims to deliver the best service and goods possible and we are disappointed that the customer was
not able to receive their orderWe would like to apologize for the delay in response as well as the lack of quality service provided in regards to the customer’s order and its cancellationWe will reach out to the customer personally to rectify the situation
Had the request been made when the item was received, we would have been happy to review the customer's concernsBecause this is outside of our policy, and the item could have been replaced in this time, we are unable to assistBluefly apologies for any inconvenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I am still confused. Am I receiving credit for the full cost of the jeans, the shipping and the return shipping charges? Please, resolve this matter as soon as possible.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't care how long it has beenThey claim to stand behind the authenticity of their items but it is clear that the purse is not authenticThey are not being ethical at allI am out of pocket a lot of money for something that is worth nothingIf you stand behind your goods, then reimburse me for fake item
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Bluefly will reach out directly to the customer resolve this matter
Bluefly has confirmed that on order ***, the customer was charged $The method of payment was store credit which was already on the customer's accountThe original amount of this order was $and further reduced/discounted to price match original order ***'s price at checkout
The customer requested a RMA on 11/**/in the form of store credit which has since been used on order ***Customer received $store credit due to a technical error which should have amounted to only $store credit.On 1/*/15, the customer was refunded $stemming back from original order *** where the customer paid with a credit card but requested a store credit. Please find the attached documents to confirm refund to customer ( store credit to card refund ) and also pricing on the original order using the credit card and refunded in store credit
Bluefly apologizes for the delay and has since refunded the customer in full as of February ***,
Bluefly apologizes for the delay and will be refunding the customer in fullBluefly is always happy to offer a return label to avoid delays for returns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Bluefly has since resolved this issue with the customer and accommodated them as a courtesy
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thank you so much for following up with my earlier complaint with BlueflyI do not accept their responseFirst of all, I never said or have written that the zipper was not smoothI only said there was no physical damage I can noticeThis does not mean it is functionalThe zipper does not close at allI have not tried really hard where it may tear the fabric attached to it, so I can not comment on how much force I have put to close or wether it will be working even thenThe point is that zipper should work without much effort, but it just doesn't workI did not paid over $dollars to get this kind of productAnother thing that I do not understand is that they don't even let us ship back the defective product unless they allow itWhich means we don't get a fair chance to appeal what the problem is with the productI contacted Bluefly the same day I received it to tell them it is not working and we would like to return itBut they said I can not until their executive office give us permissionIt has been almost a year nowThe bag is still sitting in my closet with same condition it came inThey are trying for force me to keep the back with little repair credit, but I don't think that is fairEven if it is "final sale", that does not mean I have keep this no matter how bad the product isIf the product is not good, we should get a chance to get it refundedI hope you can help me to get my money back or at least credit back for this bag from BlueflyThank you very much and hope to hear from you soon with hopeful messageHave a nice day. Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Bluefly has been
claiming it will refund the charges for months now and nothing has happenedUntil I actually receive the refund, this complaint will remain in effect and I will continue to reject the business's responses.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Bluefly apologizes for the inconvenience and will be accepting the item for a full refundWe will reach out to the customer to provide further assistance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I said before, I believed that Bluefly was a reputable companyYou claim to stand behind "authentic" items but clearly you do not! When I purchased this purse, I believed it to be authenticHow was I supposed to know you would send me a fake item? This is not my faultYou should have a policy within Bluefly to verify items are authentic before selling themI have purchased many handbags from Bluefly & have spent a lot of moneyI can return it to you & you can claim it as damagedYou have to understand, I had no reason when I bought handbag to have it authenticated because I believed Blueflyto be reputableThe fact that you do not stand behind your word is wrongI don't care how long I have had purseIt looks brand new.So now I have a purse that I spent $that is worth $0.This is bad customer service & bad business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never recieved any
refund. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have confirmed that the customer was refunded for the full amount of the item at the original time of purchase$had been refunded to the customer on February ***, The original amount had been $and this additional $amount was taken into account when refunding shipping chargesPlease note, refunds may appear in separate transactions on accountsWe would advise the customer to contact their card issuer for more information regarding this amount to their card records
On behalf of our marketplace vendor and also the delivery method, Bluefly apologizes for the delay in delivery and would be happy to accept the item for a refund if they no longer wish to keep the item
Case #: *** Customer: *** Bluefly aims to deliver the best service and goods possible and we are disappointed that the customer was
not able to receive their orderWe would like to apologize for the delay in response as well as the lack of quality service provided in regards to the customer’s order and its cancellationWe will reach out to the customer personally to rectify the situation