Bonanza.com

We are so sorry to hear of your not so good experience with the seller of this transaction The seller " [redacted] " has been permanently suspended from Bonanza due to non delivery of items Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund Here is a link to the [redacted] dispute process: https://www[redacted] .com/cgi-bin/webscr?cmd=p/gen/buyer-complaint-outsideHere is also [redacted] phone number: [redacted] Please follow up with us and let us know how the dispute went with [redacted] Kind regards

Revdex.com: Can you close my case please I Was told that the Revdex.com was were you seek resolutions but I didn't mean to do something that may affect the company Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: this is a generic response from the companyI received this same email from them with their "advice" to go to PayPal to resolve my issueThey offer nothing in return or assurance that they will see to this mishap themselvesThey pawn it off into another companyThank the gods I'm anpaypal member but for those who pay as a guest to PayPal may not receive funds back easily if at all

The purchased of the gift cards in the amount of $was in error and I did not receive $worth of gift cardsI tried to contact seller immediately after this was brought to my attention to ask for refund of the moneyI have not gotten a response at allThe other seller that I was purchasing from I was using gift cards that I meant to purchase and that was not included in the $that I am disputingI bought them before plus I cannot access my account now so I am losing out on the $in gift cards that was used as a partial paymentThis is very unfair and distasteful service and the explanation and lack of consideration/compassion is very unsatisfactoryI will definitely make sure to spread the word and warn others not to use this site as I was already forwarding friend thereGood thing I stopped them before they made their purchases and will update them on this matter as wellComplaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Sorry for the negative experience with this sellerWhen we viewed the transaction we see that the seller has issued a refund Please use the following PayPal refund notification so you can confirm this on your sideIf you find otherwise, please let us know Kind regards Transaction ID: Sold on: 12/15/ Current status: Complete Admin info Dec 05:26: Received Refunded: refund notification for $- PayPal transaction # [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I find it problematic that Bonanza refuses to deal with at least several hundred potential sellers who use that same UPS store as a secure business address, because of one fraudulent businessBut that's Bonanza's decisionI'm grateful that it happened before I imported too many listings, and it underscores why I'm happy to have nothing to do with Bonanza (selling or buying) in the future.? In these days of stalking, trolling, data-mining, and identity theft, it can be ? important for business owner to have a secure mailfront that isn't necessarily near their operations or residences.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The item I purchased has wrong dimensions (not matching with size chart attached to seller website) and absolute poor qualityAfter my few attempts to return the item for refund or replacement the seller (TopSeller2015) and online retailer (Bonanza) didn't offer any way of solving the problem

We are sorry for the negative experienceYou should never have to edit your feedback in order to receive your products or a resolution from any seller on BonanzaYour feedback is a direct reflection of your experience with that particular sellerWe have placed the seller's booth on hold and have reached out to them and asked them to provide a resolutionWe have also reminded them of Bonanza's feedback policy We would recommend that you file a dispute with PayPalDoing so will motivate the seller to resolve this dispute or they will face sanctions on their PayPal accountIf you need additional assistance please do reach out to our support team directly, [email protected]

Our system recently notified us that a computer used to access your account has been associated with other accounts that have been suspended on Bonanza due to violation of our terms of service (http://tinyurl.com/BonanzaUserAgreement)? We apologize that we are unable to provide further details about the other account(s) involved with this action? In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct? We understand that it may not have been your specific actions that caused this suspension to occur (for example, if other family members logged into your account), but we choose to err on the side of caution in matters of user safety.If you have any transactions that were in the midst of being processed, please let us know at your earliest convenience and we will be happy to assist you in getting those transactions completed and processed? It is our policy not to notify other users of our suspensions when possible? We strive to keep this matter as private as possible to preserve your reputation on Bonanza.If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers? eBid.net is a good site for those who wish to deal in the auction format.We sincerely apologize for any inconvenience this may have caused you?

Sorry for the negative experience getting your booth reinstatedThe seller fees were from June so our team is reconciling the accountWe should be able to get your account reconciled by the end of this week Thank you for your patience

Hello ***We are sorry to hear of this unfortunate situation? The Bonanza community is designed to bring buyers and sellers together? Ultimately the transaction will be between you and the seller and also whichever company you used to checkout (PayPal or Amazon Checkout)? Bonanza basically provides a platform for buyers and sellers to transact? Bonanza does not accept payments for items, instead, buyers pay the seller directly? So financially speaking, we have no hands in the financial part? That means that we cannot issue refunds or anything like that.Based on your negative experience, we have permanently removed this seller from the Bonanza website.As for receiving a refund, the easiest path would be to request a refund directly from the seller? If the seller is not willing to issue a refund or if they ignore your request, then you will need to contact the payment company that helped facilitate the transaction? So whichever payment method you used at checkout, that is the same payment method whom you will contact when disputing the purchase? PayPal and Checkout by Amazon offer a level of buyer protection provided that you file the claim within their allotted time frame? Currently PayPal requires that you file a claim within days from the transaction? Amazon also offers their "A to Z Guarantee." ? Here are a couple of links that may assist:How to file a claim with PayPal http://tinyurl.com/FilePayPalClaimHow to file a claim with Amazon Payments ? https://payments.amazon.com/sdui/sdui/helpTab/Personal-Accounts/User-Agreement-P...⇄ us know if you have additional questions or need further assistance

We are so sorry to hear that your transaction with this seller has not been fulfilled by the seller The seller " [redacted] " has been permanently suspended from Bonanza due to non delivery of items and non communication of order details to buyers Based on the activity on their account, we believe that they are acting in a fraudulent way Bonanza errs on the cautious side when dealing with such sellers and we have permanently removed them from our site We would ***Highly [redacted] recommend that you contact [redacted] as soon as possible and file a dispute so you can get a refund If you are still in communication with this seller, we would highly recommend that you still file the claim and do not cancel the claim with [redacted] until you have a confirmed refund Here is a link to the [redacted] dispute process: https:// [redacted] Here is also [redacted] 's phone number: (***) ***-***If you need additional assistance, please contact us at [redacted] @bonanza.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It has been days which is the max you state shipping should beI already contacted the seller wks ago via email and they still haven't respondedI am now escalating this matter because you on your website claim this to be a reliable and trusted seller that you allow to sell items on your American website.? This was the only reason I trusted the seller and made purchase.? Sincerely, [redacted]

This account was permanently suspended due to selling prohibited items and cannot be reinstatedOur policy can be reviewed here:? http://www.bonanza.com/site_help/general_selling/prohibited_items ? Any open transactions can be viewed on PayPalPayPal also provides you a way to communicate with your buyers.? ? Bonanza has a firm policy on selling prohibited items

Sorry for the negative experience and we're deeply sorry to hear that you haven't received the jersey you purchased from [redacted] yet and that the seller has not been responsive to your inquiriesWe have reached out to the seller on your behalfWe thank you for bringing this matter to our attention, and we have reported the problem to our team of experts to investigate this seller furtherWe have also placed the seller's account on hold while we investigate, temporarily removing all of their listings from Bonanza.In the meantime, we highly recommend that you contact [redacted] to open a dispute for a refundOne of the reasons that Bonanza requires sellers to accept [redacted] is that [redacted] provides a level of buyer protection should something go wrong with your orderFiling a dispute with [redacted] will remove funds from the seller's account while [redacted] awaits a response from the seller, forcing the seller to actA dispute on [redacted] will count against the seller, and if the seller is unresponsive to multiple disputes, [redacted] may take further action against the seller's account.For your financial security, [redacted] does not permit Bonanza to file a dispute on your behalfSince your personal financial information is private, [redacted] will only allow the account or cardholder associated with the purchase to file a disputeTo file a dispute on [redacted] :If you completed your purchase by logging into a [redacted] account, visit this link to get started.If you completed your purchase by entering your credit/debit card as a guest on [redacted] (without logging into an account), you will need to contact them via telephone to file your dispute with [redacted] .You can contact [redacted] directly at 1-888-221-or 1-866-888-4178Please have the phone number you entered on [redacted] when you completed your purchase handy so that you can quickly reach a representative.If you do not recall the phone number you entered when completing payment on [redacted] , say "Representative" to speak with a live human and let them know the transaction ID (# [redacted] ), date and purchase amount for your order.If you are unable to reach a resolution with the seller and/or payment provider through the process above, please let us know so that we may continue to assist you in escalating your dispute to a claim

Complaint: [redacted] I am rejecting this response because: ? [redacted] I have made no sales through Bonanza and have received no fundsI can prove this by showing my bank card statement if the company provides a transaction date, which it has refused to doAlso, any items purchased would connect with a third party printer in the US who prints my products on demand (they also have no record or transaction history) [redacted] I have made no other account with Bonanza and therefore have not broken any terms of agreementMy position is firm in that Bonanza has had a security breach, either internally or externally, and is failing to take responsibility for this.Sincerely, [redacted]

Thank you for your replyWe certainly understand your concern in this situationTo help explain things here, buyers pay sellers directly using PayPal, a secure processor of credit cards and paymentsEven though you paid using your credit card, PayPal still processed the payment and sent it to the seller, and they still provide the same level of protection on the transaction as if you had used a PayPal account(That is why we advised that you file a dispute with PayPal in our previous email, when the seller was unresponsive)We see that you contacted the seller regarding your concern about the return, and the seller stated that they have issued you a full refund for the transactionWe checked and confirm that the seller issued your refund, [redacted] Here are the refund details visible on our end:Jan 09:15: Received Refunded: refund notification for $-310.00PayPal transaction # [redacted] We also see that you were concerned that the seller had issued your refund through PayPalNot to worry! That is normalPayPal will return the funds to the card you originally used for the transaction, [redacted] Refunds usually show on your account within 3-days, but occasionally they do take longer, depending on card company processing proceduresWe recommend checking your financial records within this timeframe to confirm that you have received it.Selling counterfeit goods is against the law and against the Bonanza user agreement/policyWe have removed this seller from our communityThank you for letting us know so we can prevent others from having a similar experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***