Bose Corporation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

1-15-2018   This letter is in response to Complaint # [redacted] which was filed on 1/9/2018 submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager attempted to contact the customer, leaving multiple voicemail messages. The Customer Care Manger has indicated to the customer that while Bose is fully committed to discussing the issue at hand, this must involve a telephone conversation to verify the current status of delivery etc.  There have been no return calls. Bose now considers this matter temporarily closed, although we are fully open to any discussion.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response largely satisfies my issues and/or concerns in reference to complaint #[redacted]. The staff that responded have been very helpful indeed. The larger issue concerning the difficulty of getting customer service without resort to the Revdex.com I will leave to Bose to consider!I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

January 11, 2016 This letter is in response to Complaint No. [redacted], dated January 7, 2015, which was submitted to the Revdex.com and Bose Corporation.  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Bose fixed the situation better than what I have expected. thank you so much
Regards,
[redacted]

6/29/2016   This letter is in response to Complaint No. [redacted], dated 6/28/2016 which was submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should she have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.  Tell us why here...

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

3/31/17
 
This letter is in response to Complaint # [redacted] which was filed on 3/27/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

12/6/17
 
This letter is in response to complaint # [redacted] which was filed on 12/1/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager attempted to contact the customer by phone. Though the customer hasn’t returned the call, a voicemail was left indicating that we have indeed honored the request cited in his complaint.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

9/14/2016   This letter is in response to Complaint No. # [redacted] that was filed on 9/7/2016 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  The customer and the Customer Care Manager are in contact with each other, and working towards a suitable resolution. The customer is pleased with the options presented.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

3/3/17
 
This letter is in response to Complaint #[redacted] which was filed on 2/28/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

July 30, 2015This letter is in response to Mr. [redacted]’s letter dated July 24, 2015, which was submitted to the Revdex.com and Bose Corporation.  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  On July 24, 2015, Mr. [redacted], a Customer Care Manager, contacted Mr. [redacted]. Mr. [redacted] was able to remedy the issue with Mr. [redacted]’s headset order by arranging for the new replacement headset to be shipped to Mr. [redacted] first, thereby eliminating the “3-week” waiting period involved in the [redacted] tracer process.  Mr. [redacted] will be closely monitoring this order to ensure a timely delivery to Mr. [redacted].   Mr. [redacted] should feel free to contact Mr. [redacted] at [redacted] if he has any further questions or concerns.We sincerely hope Mr. [redacted] continues to purchase and enjoy Bose products.

December
14, 2015 This
letter is in response to Complaint # [redacted], submitted to the RevDex.com and Bose Corporation, on December 4, 2015.Bose
is dedicated to providing great products and service to its customers and
enjoys a fine reputation for customer satisfaction.  Mr....

[redacted], a Bose Customer
Care Manager, attempted to reach the customer by telephone, but was
unsuccessful due to the customer’s voicemail box being full.  On December 9, 2015, Mr. [redacted] then sent an
email to the customer stating that his order could not be processed because the
name and address provided by the customer could not be verified.  Mr. [redacted] further explained to the customer
in the email that the order was cancelled and the customer’s credit card would
not be charged.The customer
may visit http://global.bose.com to locate the nearest Bose dealer in his country.If
the customer has any questions, he should contact Mr. [redacted] at [redacted] or [redacted]Thank
you.

10/10/2017
 
This letter is in response to Complaint # [redacted] which was filed on 10/5/2017
and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted] should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

12/7/2016
 
This letter is in response to Complaint # [redacted] which was filed on 12/6/2016 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]