Bose Corporation

3/18/18This letter is in response to Complaint # [redacted] which was filed on 3/8/2018 and submitted to the Revdex.com and Bose Corporation.  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. ...

In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  While the issue is now resolved, Bose does acknowledge the length of time that the customer waited throughout this process and has expressed empathy to the customer.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.  The customer can also reach his Customer Care Manager directly as this information was provided to the customer.We hope the customer will continue to purchase and enjoy Bose products.

9/23/2016   This letter is in response to Complaint # [redacted] that was filed on 9/20/2016 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

7/24/2017
 
This letter is in response to Complaint # [redacted] which was filed on 7/14/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

3/23/17
 
This letter is in response to Complaint # [redacted] which was filed on 3/15/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

10/2/2017
 
This letter is in response to Complaint # [redacted] which was filed on 10/1/2017
and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Regarding the customer's rebuttal on complaint # [redacted], when the Bose Customer Care Manager and the customer spoke, there was a strong acknowledgment during that conversation (By Bose) that the total time involved in the customer's overall experience was indeed excessive and has negatively impacted the customer.  The Customer Care Manager quoted our standard time for refunds, with the understanding that the time to receive his refund will hopefully, and likely, be sooner than that.  We are committed to resolving this case and the Bose Customer Care Manager has provided his personal contact information so that going forward there will be a way that he and the customer can stay connected on any further questions or concerns, should the need arise.   Thank you

Hello,I would like to request that this complaint be closed as RESOLVED. Here was my message:"I immediately received a phone call from [redacted] at Bose after filing this complaint. He was very kind and generous. He appreciated the feedback and was very transparent about the issues that the...

company is currently facing regarding shortages. Honestly, my confidence is restored in the company and am thrilled that they took the time to reach out to me directly and so quickly to resolve my issue. Although I will not receive my order in time for Christmas, [redacted] went above and beyond to make sure I was taken care of. Thank you to everyone involved with the resolution of this complaint. Faith restored!”Warm Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

4/24/17
 
This letter is in response to complaint # [redacted] which was filed on 4/17/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

8/2/2016 This letter is in response to complainant’s rebuttal to the company’s response regarding Complaint No. # [redacted], dated August 2, 2016, which was submitted to the Revdex.com and Bose Corporation.  Upon receiving the customer’s rebuttal letter, a Customer Care Manager contacted the customer in an effort to try and satisfy the customer.  For any future questions or concerns, the customer will now contact his Customer Care Manager directly, for assistance.  It is our hope that the customer is pleased with this arrangement.  For this reason, Bose now considers this matter closed.  We encourage the customer to use his Customer Care Manager as a resource, and again, it is our hope that the customer will continue to purchase and enjoy Bose products.

December 15, 2015This letter is in
response to Complaint #[redacted], submitted
to the Revdex.com and Bose Corporation, on December 6, 2015.Bose is dedicated
to providing great products and service to its customers and enjoys a fine
reputation for customer satisfaction.  Mr....

[redacted], a Bose Customer Care
Manager, attempted to reach the customer by telephone, but was unsuccessful due
to the customer’s voicemail box being full. 
On December 8, 2015, Mr. [redacted] and Mr. ** communicated via email,
whereby Mr. [redacted] stated that the order could not be processed because the
address provided by the customer could not be verified.  As such, the
order was cancelled and the customer’s credit card was not charged.The customer may
visit http://global.bose.com to locate the nearest Bose dealer in his
country.If the customer has
any questions, he should contact Mr. [redacted] at [redacted]or [redacted]@bose.com.  Thank you.

1/19/2018   This letter is in response to Complaint # [redacted] which was filed on 1/15/18 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter is being resolved and the customer seems pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

12/19/2016
This letter is in response to Complaint # [redacted] which was filed on 12/12/2016 and submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should she have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

7/10/2017
This letter is in response to Complaint # [redacted] which was filed on 7/8/2017 and submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. Because of the time delay in completing the service on the product, Bose is sending this Revdex.com response early.  The Customer Care Manager will be in touch with the customer throughout the entire process and a suitable resolution is guaranteed. It is our understanding that the customer is pleased with this approach.  Although a “work in progress”, for this specific complaint, Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. P
[I would like a new unit. Just send a new unit and I will send the broken one back. .]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[As the request from Bose, I have submitted the purchase invoice as requested. However, due to the purchasing price on the invoice are less than their MSRP (about 50% off), they went to somewhere and checked the order detail without my consent. (I think he used the order number and my email address) I was purchasing this from [redacted], and this is an in store pick up order, I cannot locate the one they gave me in store when picking up, so I used the one I found online. And I didnt know why that one was showing canceled.  (maybe [redacted] reprocess the order at the store, so some info has been changed) I wasnt being questiond about this before, they are able to process the replacement previous using the serial number on the headphone.  And they already confirmed they received the unite I shipped back to them.But anyway, they still honor the replacement  for me this time. Today, I have received the replacement, but it was inside a small brown box. item name " QC20 headphone MFI BLK SVCE". originally, I was purchased the QC20i, they proposed to replace with the QC20 black. Because it will be different model, they previous confirmed to me it will be a brandnew one and with 1 yr full warranty. But obviously, the one I got either it is refurbished or came from the repair. Not a retail packaging. There is only part of the accessories inside. I think the solution they provided previously was replacing it with a brand new one. And I also didnt like the altitude and service experience they are biased because I purchased at the sales price. so I would wait for their comment on this. ]
Regards,
[redacted]

February 16, 2016 This letter is in response to Complaint No. [redacted], dated February 7, 2016, which was submitted to the Revdex.com and Bose Corporation.  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

3/29/18   This letter is in response to Complaint # [redacted] which was filed on 3/22/2018 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  The Customer Care Manager has honored the customer’s request for a refund which is now in progress. Although it will take a short amount of time to receive the check, a resolution has been reached.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.