Bose Corporation

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

January 8, This letter is in response to Complaint No***, dated December 29, which was submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved and the customer is extremely pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should she have any further questions or concernsWe hope the customer will continue to purchase and enjoy Bose products

1/5/
This letter is in response to Complaint # *** which was filed on 1/2/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.
In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

June 25, 2015This letter is in response to *** complaint dated June 17, 2015, which was submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. On June 18, 2015, ***, a Customer Care Manager, contacted ***. Bose was able to remedy the issue with *** order by sending him a new, upgraded version of the product he originally ordered, while also matching the original price point.*** should feel free to contact *** at ###-###-#### if he has any further questions or concerns.We sincerely hope *** continues to purchase and enjoy Bose products

2/27/
This letter is in response to Complaint #*** which was filed on 2/21/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

7/11/ This letter is in response to Complaint No***, dated 7/10/which was submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products. Tell us why here

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have replied the email from Bose, but they have not further answer, no voice
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When I receive the message, I try to provide the correct billing address to them, they said that they did not accept this credit card from outside of U.S, then I try to tell me them I could pay for it with one *** credit card which is issued by *** ***, but they still said that they could not restore this orderWhen I placed this order, I have received the confirmation mail from bosebut they cancel this order after somedays and the sale price expiredI also did not found any info for only accepting credit card from inside U.SThis is a discriminatory event
Regards,
** **

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***In addition, Bose has been very helpful in resolving his matterI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do recommend a better process going forward for replacing small parts of expensive equipmentThis should be part of the manufacturing plan. Sending customers entire replacement systems to replace $worth of material is excessive (unless I get to keep all of it)It is not reasonable to make a customer responsible for returning $worth of equipment that they don't need. I simply needed replacement adapters; I did not need to replace the entire system. I had to go to a *** store with the return shipping label and use both time and gas to resolve a $problem.I am satisfied, and I will continue to purchase Bose products because they are undeniably the best
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. so Bose is telling this issue !!! All this accusations are false This Bose they ship me is sealed and brand new Have Bose open the one they send me as picture I'm adding to this Tell me if it's empty or not If it's empty then they can refuse my refund.. They are not telling you the true story.I did not order this speakerThat's why it was not returned back I will call the police for those guys not shipping the right order.
Regards,
*** ***

2/7/ This letter is in response to Complaint#*** which was submitted on 2/1/to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In
the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. The Customer Care Manager has honored the customer’s request for a refund which has now been processed by BoseThe customer has been made aware that it may take a number of days to reflect in his account and that we are hoping for a quick resolutionBose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

7/7/ This letter is in response to Complaint No***, dated 7/6/which was submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products. Tell us why here

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I honest did not intend for it to be 100% closed. I was under the impression I was satisfied with their answer and are awaiting further information.2. My repair has not been completed and I don't want this to be pushed under the rug for any reason as communication is not great with certain departments in this company
Regards,
*** ***

10/11/
This letter is in response to Complaint # *** which was filed on 10/5/
and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himIt is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This last response is a lot better than their previous attempt but for them to state they "consider this matter closed" tells me they are done without the customers consent which is fine but pretty BOLD of them!I still think it is a JOKE that they use poor speaking foreigners in the Philippines as their customer service representatives.
Regards,
*** ***

Dear Sir/Madam: This letter is in response to the customer’s comments, submitted to the Revdex.com and Bose Corporation, on December 16, Bose has addressed the customer’s original complaint and continues to stand by its original response, dated December 14, 2015. For this reason, Bose considers this matter closed. Thank you. *** ***Bose Corporation

10/6/ This letter is in response to Complaint # *** which was filed on 10/3/and submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

10/6/ This letter is in response to Complaint #*** which was filed on 9/30/and submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products