Bose Corporation

8/29/2016   This letter is in response to Complaint No. [redacted] which was filed on 8/26/2016 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

7/11/2017
This letter is in response to Complaint [redacted] which was filed on 7/5/2017 submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. ...

In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact his Customer Care Manager directly, should he have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

8/25/2016   This letter is in response to Complaint No. Complaint# [redacted], filed on 8/24/2016 and was submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for...

customer satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

8/11/17
 
This letter is in response to complaint # [redacted] which was filed on 8/04/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager has attempted to contact the customer multiple times by telephone.  At this point, we still have not received a response from the customer.  The issue that the customer has presented is one that can be easily resolved, and we would like the opportunity to communicate with the customer by telephone to discuss the matter in greater detail.  We encourage the customer to contact her Customer Care Manager at her earliest convenience to resolve this complaint.
 
We hope the customer will continue to purchase and enjoy Bose products.

11/30/2017
 
This letter is in response to Complaint #[redacted] which was filed on 11/27/2017.
and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter is being resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

8/31/2017
 
This letter is in response to Complaint # [redacted] which was filed on 8/24/2017
and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 
First time I heard that a warranty claim just go thru a telephone call. I have even visited the store IN PERSON and still got refused.Regards,
[redacted]

December
9, 2015This
letter is in response to the Ms. [redacted]'s complaint, dated December 8, 2015,
submitted to the Revdex.com and Bose Corporation.Bose
is dedicated to providing great products and service to its customers and
enjoys a fine reputation for customer...

satisfaction.  On December 9, 2015,
Mr. [redacted], a Customer Care Manager, reached out to the customer, to
provide a resolution for this issue. Mr. [redacted] was able to fulfill the
customer’s order as she had originally intended. Should the customer have any
further questions going forward, she should feel free to contact Mr. [redacted]           at [redacted].We
sincerely hope the customer continues to purchase and enjoy Bose products.Thank
you.

3/29/18   This letter is in response to Complaint # [redacted] which was filed on 3/23/2018 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager attempted to reach the customer by phone multiple times but has not received a response. The Customer Care Manager has made the decision to send a complimentary gift(s) to the customer in acknowledgement of the customer’s complaint. The customer should be receiving a tracking number shortly and is always welcome to contact his Customer Care Manager in the future with any questions or concerns. Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

February 23, 2016 This letter is in response to the customer’s reply to Bose’s response to Complaint No. [redacted], dated February 18, 2016, which was submitted to the Revdex.com and Bose Corporation.  The customer and his Bose Customer Care Manager have since communicated by email and agreed that the resolution is now satisfactory with the customer.  Bose now considers this matter closed.  We encourage the customer to contact his Bose Customer Care Manager, at [redacted], should he have any further questions or concerns. Thank you.

May 18, 2016 This letter is in response to Complaint No. [redacted], dated 5/16/2016 which was submitted to the Revdex.com and Bose Corporation.  Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In...

the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is extremely pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should she have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

December 9, 2015This letter is in response to Mr. [redacted] dated December 7,
2015, which was submitted to the Revdex.com and Bose
Corporation.  Bose is dedicated to providing great products and service to its
customers and enjoys a fine reputation for customer satisfaction.  In...

an
effort to try to resolve Mr. [redacted]’s issue, Mr. [redacted], a Customer Care Manager
at Bose, communicated with Mr. [redacted] via email and was able to facilitate a new
product order that is set to arrive before Mr. [redacted]’s requested deadline of
December 12th.  For this reason, Bose considers this matter
closed.  If Mr. [redacted] has any further questions or concerns, he should
feel free to contact Mr. [redacted] at [redacted].We sincerely hope Mr. [redacted] continues to purchase and enjoy Bose
products.

11/7/17
 
This letter is in response to complaint # [redacted] which was filed on 10/27/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

2/01/17
 
This letter is in response to Complaint # [redacted] which was filed on 1/26/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted] should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

1/31/18   This letter is in response to complaint # [redacted] which was originally filed on 1/14/2018 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for...

customer satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. We are currently in the process of getting the requested products to our customer.  Bose now considers this matter closed.  However, we do encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

8/18/2016This letter is in response to Complaint No. # [redacted] was filed on 8/9/2016 which was submitted to the Revdex.com and Bose Corporation.  This Customer complaint arises from a product inquiry, coupled with an email communication alerting the customer of potential counterfeit Bose products. Bose stands behind our initial response, and we are still here to address the customer’s product inquiry should he wish to speak to his Customer Care Manager by phone. The customer is encouraged to contact his Customer Care manager directly, should he have any further questions or concerns. Based on these details, and contingent on the customer contacting us for questions regarding his product, Bose will now consider this matter closed. We hope the customer will continue to purchase and enjoy Bose products.

2/13/17
 
This letter is in response to Complaint #[redacted] which was filed on 2/8/2017and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased with the resolution we have in place.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.