Bose Corporation

11/20/
This letter is in response to Complaint # *** which was filed on 11/16/
and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for
customer satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

1/13/
This letter is in response to Complaint # *** which was filed on 1/10/2017and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

3/16/
This letter is in response to Complaint #*** which was filed on 3/9/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager attempted multiple times to contact the customer by phone. While we were unable to get a reply, voice messages were left, indicating that we have credited the customer back for the money he is due. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's
response please enter your rejection comments here.]The response from Bose indicating that I had a telephone conversation with them is falseI never spoke with Bose by phone and I am still awaiting a resolution in terms of my refund, viz., the return of any and all shipping fees attached to the returned item and $to cover the extra finance charge on my credit card due to the slow return credit from BoseThis amounts to $ Also, Bose never at any time indicated the reason for taking so long to credit back the cost of the item to my credit card since its return to them on December 27, (see PDF attachments)This is absolutely unconscionableAlthough Bose attempted to reach me by phone, they were unsuccessful as I am adamant that Bose follow the procedure set in place of responding to my Revdex.com complaint online through Revdex.com following my three phone calls to Bose to discuss the matterAfter those unproductive phone calls, I sought meditation of this problem through Revdex.com because I wished no further contact with Bose's continued insensitivity
*** ***

10/31/
In response to our customer’s rebuttal (complaint #***), Bose would like to acknowledge that after the initial customer complaint, a customer care manager reached out to the customer, effectively resolved the issue at hand and a refund check has been sent. Bose can provide a copy of the check if the customer does not also have his own copy. It indicates a date of 10/23/and is currently en route to the customer. Bose has expressed to the customer that this process has taken more time than we would like, and we appreciate the customer’s continued patience. We understand that until the check is delivered, the customer cannot give his official statement of closure. It is our hope that this is resolved quickly. We encourage the customer to contact Bose, at (*** ***, should she have any further questions or concerns

9/11/
This letter is in response to Complaint # *** which was filed on 9/5/
and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager attempted to contact the customer multiple times via telephone to address any concerns that he may haveThe customer has not responded. Until the customer chooses to contact his customer Care Manager, Bose is considering this matter closed. We encourage the customer to contact Bose, at (508) 879-7330, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As suggested by the Rep at Bose, I contacted the Dealership, *** *** Chevrolet in Columbus, Ohio AND GM and they have refused to put in a new Amplifier. GM is siding with the dealership. The dealership's response was "we looked at the amp an it appears fine so we are not replacing it." GM further responded with, try taking it to another dealership to see if they will fix it??? Really, your GM, the dealer is selling your product, demand that it gets fixed, not that I play musical dealership until I find someone to work with me. I am highly disappointed, in that GM has given me this response. They replaced another speaker, yet again, and it did nothing. I pay the price for an upgraded BOSE 9-speaker system, that I have to completely turn down the base to even enjoy. I will never by a GM vehicle again, or any other vehicle, that claims to have a BOSE system as it appears that there is constant QC from BOSE after the business contract is signedjust frustrated with the way this has turned out. Thanks, Mrs***
Regards,
*** ***

10/16/
This letter is in response to Complaint # *** which was filed on 10/12/***
and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for
customer satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with herIt is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should she have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
As of issue is still not resolved. I have yet to receive my $refund for defective product that should have been credited to my *** account on 10.9.17. While we did have a "productive conversation" I think months to receive a refund is ridiculous and all due to a mistake made by BOSE. Net terms would have been great, we're now passed days and I deserve some interest or other credit to make up for a ridiculously long wait to receive my own money
Regards,
*** ***

12/19/
This letter is in response to Complaint # which was filed on 12/7/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

12/2/
This letter is in response to Complaint ## *** which was filed on 11/25/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for
customer satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I do not have time to waste on countless hours of phone wait times and emails going to blackholesplease have them email me directly
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com: I had an opportunity to discuss my experience and concerns with BoseThey were very attentive and also apologetic to my overall customer experienceThey had provided a fair reparation which represents their commitment to the Bose brand and customer loyaltyI thank them for their immediate attention and concern of my overall customer experienceI understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

1/2/
This letter is in response to Complaint # *** which was filed on 12/27/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at (*** ***, should she have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

8/12/2016 This letter is in response to Complaint No***, dated 8/7/which was submitted to the Revdex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at *** ***, should he have any further questions or concerns. We hope the customer will continue to purchase and enjoy Bose products

December 4, 2015This letter is in response to Mr***, dated December 3, 2015,
which was submitted to the Revdex.com and Bose Corporation. Bose
is dedicated to providing great products and service to its customers and
enjoys a fine reputation for customer satisfaction.
In an effort to try
to resolve Mr***’s issue, Mr.***, a Customer Care Manager at Bose, contacted
Mr*** and had a productive telephone conversation with him We are happy to report that Mr*** and Mr
*** have come to a mutually agreeable solution to honor Mr***’s concerns.
For this reason, Bose considers this matter closed If Mr*** has any further questions or
concerns, he should feel free to contact Mr*** at ***.We
sincerely hope Mr*** continues to purchase and enjoy Bose products