Bose Corporation

10/18/2017
 
This letter is in response to Complaint # [redacted] was which filed on 10/13/2017.
and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for...

customer satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

This letter is in response to Complaint #[redacted] which was filed on 11/12/2016 and submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction.  In the...

spirit of customer satisfaction, a Customer Care Manager attempted to contact the customer multiple times but was not able to speak directly to her.  However, we were able to resolve the complaint, and it is our belief that the matter is resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted] should she have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am 100% sure that [email protected] is email from Bose and not some third party like the business stated.If [email protected] is not from Bose, then who was I corresponding with? I have to say that email is somewhat fishy, but was verified to be Bose's legitimate email address.
Regards,
[redacted]

7/12/2016   This letter is in response to Complaint No. [redacted], dated 7/8/2016 which was submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at [redacted], should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

February 19, 2016 This letter is in response to Complaint #[redacted], dated February 17, 2016, which was submitted to the Revdex.com and Bose Corporation.  Upon receiving the customer’s complaint, Bose’s Customer Care team thoroughly researched the customer’s complaint and account...

history with Bose.  During the investigation, it was learned that the customer has been identified by our Sales management team and corporate security, as having a history of fraudulent activity with Bose.  Out of the eight separate customer profiles created under his name, in our systems, at least four sales orders in question resulted in claims of similar circumstances to this current complaint (i.e., receiving the wrong product, returning incorrect products to Bose, returning an empty box on one occasion, receiving refunds for items he claims to have not received).  For the reasons stated above, Bose will not be issuing a credit to the customer, for the cost of the Custom Quiet Comfort 25 headphones.  If the customer has any further questions or concerns, he should feel free to contact his Customer Care Manager from our corporate offices at [redacted].  Otherwise, Bose considers this matter closed. Thank you.

5/3/17
 
This letter is in response to complaint # [redacted] which was filed on 5/1/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

3/18/18   This letter is in response to Complaint # [redacted] which was filed on 3/8/2018 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  While the issue is now resolved, Bose does acknowledge the length of time that the customer waited throughout this process and has expressed empathy to the customer.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.  The customer can also reach his Customer Care Manager directly as this information was provided to the customer.   We hope the customer will continue to purchase and enjoy Bose products.

10/4/2016   This letter is in response to Complaint #[redacted] that was filed on 9/22/2016 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Why Will Bose NOT HONOR THEIR ADVERTISMENT?!  I Didn't have a problem with my headphones!  I want you to fix my truck.  This issue is NOT closed.    
Regards,
[redacted]

9/11/2016
 
This letter is in response to the rebuttal of Complaint#[redacted] which was filed on 9/11/2017 and submitted to the Revdex.com and Bose Corporation. 
 
The concerns in the customer’s original Revdex.com complaint are quite easy to resolve and Bose is willing to provide service. We can honor his desired settlement contingent on having a brief phone conversation.  The customer wishes to communicate by email but the process of gathering additional information, including an explanation the multiple steps involved in the overall process, would not be conducive to an email discussion.  Any Revdex.com complaint received by Bose requires a discussion by telephone; this would be brief yet effective. We strongly encourage the customer to contact his Customer Care Manger by phone, should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products. Thank you

4/24/17
 
This letter is in response to complaint # [redacted] which was filed on 4/18/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[Okay let's talk  I like to document my conversations but I would love to talk at [redacted].  I work in a high school and work late.  What is the best time.]
Regards,
[redacted]

Revdex.com:
I have reviewed and was very pleased with the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Furthermore, I once again feel confident that BOSE not only delivers the finest quality sound systems and accessories, but stands by their product and works hard to please their customers.
Regards,
[redacted]

4/5/17
 
This letter is in response to Complaint # [redacted] which was filed on 3/27/2017 and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager communicated with the customer by email and resolved the complaint appropriately.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

10/18/2017
This letter is in response to Complaint # [redacted] which was filed on 10/7/2017 and submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter is currently being resolved and the customer is pleased with the process/resolution agreement.  We encourage the customer to contact Bose, at ([redacted], should he have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

7/7/2017
 
This letter is in response to Complaint # [redacted] which was filed on 7/7/2017 submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. Because the customer will be immediately leaving the country, he and his Customer Care manager have agreed to replace his product when he returns.  Bose now considers this matter temporarily closed.  We encourage the customer to contact Bose, at [redacted] should he have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.

7/13/17
This letter is in response to complaint # [redacted] which was filed on 7/12/2017 and submitted to the Revdex.com and Bose Corporation. 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
We hope the customer will continue to purchase and enjoy Bose products.

10/6/2016   This letter is in response to Complaint # [redacted] that was filed on 10/5/2016 and submitted to the Revdex.com and Bose Corporation.    Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him.  It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns.   We hope the customer will continue to purchase and enjoy Bose products.

6/8/2017
 
This letter is in response to Complaint # [redacted] which was filed on 6/7/2017and submitted to the Revdex.com and Bose Corporation. 
 
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer...

satisfaction.  In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her. It is our understanding that the matter was resolved and the customer is pleased.  Bose now considers this matter closed.  We encourage the customer to contact Bose, at ([redacted], should she have any further questions or concerns.
 
We hope the customer will continue to purchase and enjoy Bose products.