Bose Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

10/18/ This letter is in response to Complaint # [redacted] was which filed on 10/13/ and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himIt is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

1/19/ This letter is in response to Complaint # [redacted] which was filed on 1/15/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter is being resolved and the customer seems pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

2/01/ This letter is in response to Complaint # [redacted] which was filed on 1/26/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Why Will Bose NOT HONOR THEIR ADVERTISMENT?! I Didn't have a problem with my headphones! I want you to fix my truck This issue is NOT closed Regards, [redacted] ***

May 18, This letter is in response to Complaint No [redacted] , dated 5/16/which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter was resolved and the customer is extremely pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should she have any further questions or concernsWe hope the customer will continue to purchase and enjoy Bose products

8/11/ This letter is in response to complaint # [redacted] which was filed on 8/04/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager has attempted to contact the customer multiple times by telephone At this point, we still have not received a response from the customer The issue that the customer has presented is one that can be easily resolved, and we would like the opportunity to communicate with the customer by telephone to discuss the matter in greater detail We encourage the customer to contact her Customer Care Manager at her earliest convenience to resolve this complaint We hope the customer will continue to purchase and enjoy Bose products

3/18/18This letter is in response to Complaint # [redacted] which was filed on 3/8/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him While the issue is now resolved, Bose does acknowledge the length of time that the customer waited throughout this process and has expressed empathy to the customer Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns The customer can also reach his Customer Care Manager directly as this information was provided to the customer.We hope the customer will continue to purchase and enjoy Bose products

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

February 16, This letter is in response to Complaint No [redacted] , dated February 7, 2016, which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should he have any further questions or concernsWe hope the customer will continue to purchase and enjoy Bose products

4/24/ This letter is in response to complaint # [redacted] which was filed on 4/18/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First time I heard that a warranty claim just go thru a telephone callI have even visited the store IN PERSON and still got refused.Regards, [redacted] ***

9/11/ This letter is in response to the rebuttal of Complaint# [redacted] which was filed on 9/11/and submitted to the Revdex.com and Bose Corporation The concerns in the customer’s original Revdex.com complaint are quite easy to resolve and Bose is willing to provide serviceWe can honor his desired settlement contingent on having a brief phone conversation The customer wishes to communicate by email but the process of gathering additional information, including an explanation the multiple steps involved in the overall process, would not be conducive to an email discussion Any Revdex.com complaint received by Bose requires a discussion by telephone; this would be brief yet effectiveWe strongly encourage the customer to contact his Customer Care Manger by phone, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose productsThank you

7/7/ This letter is in response to Complaint # [redacted] which was filed on 7/7/submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himBecause the customer will be immediately leaving the country, he and his Customer Care manager have agreed to replace his product when he returns Bose now considers this matter temporarily closed We encourage the customer to contact Bose, at [redacted] should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response largely satisfies my issues and/or concerns in reference to complaint # [redacted] The staff that responded have been very helpful indeedThe larger issue concerning the difficulty of getting customer service without resort to the Revdex.com I will leave to Bose to consider!I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

10/6/ This letter is in response to Complaint # [redacted] that was filed on 10/5/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

12/7/ This letter is in response to Complaint # [redacted] which was filed on 12/6/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

July 30, 2015This letter is in response to Mr [redacted] ’s letter dated July 24, 2015, which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction On July 24, 2015, Mr***, a Customer Care Manager, contacted Mr [redacted] Mr [redacted] was able to remedy the issue with Mr [redacted] ’s headset order by arranging for the new replacement headset to be shipped to Mr [redacted] first, thereby eliminating the “3-week” waiting period involved in the [redacted] tracer process Mr [redacted] will be closely monitoring this order to ensure a timely delivery to Mr [redacted] Mr [redacted] should feel free to contact Mr [redacted] at [redacted] if he has any further questions or concerns.We sincerely hope Mr [redacted] continues to purchase and enjoy Bose products

8/25/ This letter is in response to Complaint NoComplaint# [redacted] , filed on 8/24/and was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

12/19/ This letter is in response to Complaint # [redacted] which was filed on 12/12/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products