Bose Corporation

6/29/ This letter is in response to Complaint No [redacted] , dated 6/28/which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products Tell us why here

3/23/ This letter is in response to Complaint # [redacted] which was filed on 3/15/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

11/30/ This letter is in response to Complaint # [redacted] which was filed on 11/27/ and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with her It is our understanding that the matter is being resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I can only accept their response once I ensure my money has been refunded, which it has not as of yet The Customer Care Manager was very nice and understanding and I appreciated him reaching out to me This case can be considered closed once the money is officially refunded Regards, [redacted] ***

8/29/ This letter is in response to Complaint No [redacted] which was filed on 8/26/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

6/8/ This letter is in response to Complaint # [redacted] which was filed on 6/7/2017and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with herIt is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

7/12/ This letter is in response to Complaint No [redacted] , dated 7/8/which was submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

3/3/ This letter is in response to Complaint # [redacted] which was filed on 2/28/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him It is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

3/29/ This letter is in response to Complaint # [redacted] which was filed on 3/23/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager attempted to reach the customer by phone multiple times but has not received a responseThe Customer Care Manager has made the decision to send a complimentary gift(s) to the customer in acknowledgement of the customer’s complaintThe customer should be receiving a tracking number shortly and is always welcome to contact his Customer Care Manager in the future with any questions or concernsBose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

December 9, 2015This letter is in response to Mr. [redacted] dated December 7, 2015, which was submitted to the RevDex.com and Bose Corporation. Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction. In... an effort to try to resolve Mr. ***’s issue, Mr. ***, a Customer Care Manager at Bose, communicated with Mr. [redacted] via email and was able to facilitate a new product order that is set to arrive before Mr. ***’s requested deadline of December 12th. For this reason, Bose considers this matter closed. If Mr. [redacted] has any further questions or concerns, he should feel free to contact Mr. [redacted] at [redacted] .We sincerely hope Mr. [redacted] continues to purchase and enjoy Bose products.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

10/10/ This letter is in response to Complaint # [redacted] which was filed on 10/5/ and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with herIt is our understanding that the matter was resolved and the customer is pleased Bose now considers this matter closed We encourage the customer to contact Bose, at ( [redacted] should she have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

February 19, This letter is in response to Complaint # [redacted] , dated February 17, 2016, which was submitted to the Revdex.com and Bose Corporation Upon receiving the customer’s complaint, Bose’s Customer Care team thoroughly researched the customer’s complaint and account history with Bose During the investigation, it was learned that the customer has been identified by our Sales management team and corporate security, as having a history of fraudulent activity with Bose Out of the eight separate customer profiles created under his name, in our systems, at least four sales orders in question resulted in claims of similar circumstances to this current complaint (i.e., receiving the wrong product, returning incorrect products to Bose, returning an empty box on one occasion, receiving refunds for items he claims to have not received) For the reasons stated above, Bose will not be issuing a credit to the customer, for the cost of the Custom Quiet Comfort headphones If the customer has any further questions or concerns, he should feel free to contact his Customer Care Manager from our corporate offices at [redacted] *** Otherwise, Bose considers this matter closedThank you

10/18/ This letter is in response to Complaint # [redacted] which was filed on 10/7/and submitted to the Revdex.com and Bose Corporation Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer satisfaction In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with himIt is our understanding that the matter is currently being resolved and the customer is pleased with the process/resolution agreement We encourage the customer to contact Bose, at ( [redacted] , should he have any further questions or concerns We hope the customer will continue to purchase and enjoy Bose products

February 23, This letter is in response to the customer’s reply to Bose’s response to Complaint No [redacted] , dated February 18, 2016, which was submitted to the Revdex.com and Bose Corporation The customer and his Bose Customer Care Manager have since communicated by email and agreed that the resolution is now satisfactory with the customer Bose now considers this matter closed We encourage the customer to contact his Bose Customer Care Manager, at [redacted] , should he have any further questions or concernsThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
At this point, (months after I was supposed to receive my refund) I will believe it when I see a check in my mailbox or an actual refund to my credit card which again, was supposed to happen months ago. I should have gone to small claims court or *** *** probably would have received much more than the $I'm still probably never going to see. I will never do business with BOSE again and now they're frustrating me further by saying the Revdex.com complaint should be closed. When I receive my refund I will agree to close the complaint though I deserve more than $for the time I have had to put in to getting BOSE to fix their own mistake. Regards,
*** ***

12/5/
This letter is in response to Complaint # *** which was filed on 12/4/and submitted to the Revdex.com and Bose Corporation.
Bose is dedicated to providing great products and service to its customers and enjoys a fine reputation for customer
satisfaction. In the spirit of customer satisfaction, a Customer Care Manager contacted the customer and had a productive telephone conversation with him. It is our understanding that the matter was resolved and the customer is pleased. Bose now considers this matter closed. We encourage the customer to contact Bose, at ###-###-####, should he have any further questions or concerns
We hope the customer will continue to purchase and enjoy Bose products

The person that contacted me from Bose was very rudeHe didn't listen very well to my concerns and put me down when I was upset that he wouldn't give me a contact number for customer service concerns where I could speak to a person in the USA that speaks proper EnglishThe person that called me from Bose basically indicated and I am using a synopsis: their customer service is now run out of the Philippines and Bose customers just have to accept this set up they have!I am still amazed that a company that tries to sell high end aviation equipment would use such a poor customer service setupWhen it comes to aviation I am shocked a company would do this!!!Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Bose is correct. I did receive products free. If they feel that this was more than typically done, I cannot help that. These actions were done on their own volition. The services promised to me by the customer service manager have yet to be delivered upon, so the matter remains open to me
Regards,
*** ***