Bowman Contracting CO

Complaint: [redacted] I am rejecting this response because: Besides that [redacted] did not do anything to resolve the problems, I also did not get a possibility to reserve seatsThe original seat reservations that I had chosen during the booking for the flights to the destination are goneI did not get a chance to create new seat reservations.Sincerely, [redacted] ***

Good day, Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes As already mentioned by our agent, we were able to take action on your file, and process the refundWe apologize for the error on behalf of our agent At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards, Customer Care Team

Good day, Thank you for your message As per your discussion with our Customer Care Representative, we have verified with the airline and the tickets are already reissued with the exchange requested We consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message Our customer care representative has been attempting a refund on your behalf from the airlineThe ticket is non-refundable but he is trying to get an exceptionThere is no guarantee but he will be in touch once we hear back Best regards, Customer Care Team

Complaint: [redacted] I am rejecting this response because: I have provided them the attached documents in this emailI’ve had two responses from them and in both responses they said they are investigating my claimIn addition, I have waited 2-days per responseSo at this time I cannot say they have responded with a satisfactory decisionIf anything, I’m still waiting on them to make a final decisionSincerely, [redacted]

Good day, Thank you for your message As mentioned, we have reviewed the file and together with our suppliers, we have been able to get you the flight that you have requested We have already reissued the tickets and sent them to you yesterday There is no further action required, therefore we consider the file resolved Best regards, Customer Care Team

Good day, We are looking over your comments once more with the airlines and will revert back shortly Thank you, Customer Care Team

Good day, We sympathize with the situation of your dog and we are sorry to hear thatUnfortunately as stated by our agents and our escalations team, there is no option to get a refund in this matter as there is no coverage for pets We sincerely apologize but we are unable to provide you a refund in this matter There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

Good day, Thank you for your message One of our Customer Care Representatives has reviewed your bookingWe do sympathize with your medical condition The ticket that was purchased was a non-refundable one and there was a hour ruling to make a free cancellation, after which the fare rules of the airline applyAs an agency, we need to abide by the airline rules We do apologize for the inconvenience of the situation but we are unable to offer the compensation you are requesting We consider the file closed Best regards, Customer Care Team

Good morning [redacted] , Hope you are well We have this complaint that we cannot seem to get closed We have attempted to review this file with the passenger to no avail This passenger showed up at the check in counter too lateThis has no bearing on our ticket or process If the airline decides that this person is a No-show due to this late check-in, there is nothing we can do to change that factWe recommend to our passengers, that they should check in at least minutes prior to flight time There is nothing we can provide to satisfy the passengers request for compensation Thank you! ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Jenna ***

Good day, Thank you for your message One of our Customer Care Representatives is currently working on your fileThere is a surplus of calls at the moment due to the weather conditions all over the world She will revert back shortly We thank you for your patience Best regards, Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would appreciate it if the business would remove the seat selection section of their website as it is misleading to future consumersI do appreciate the refund of the booking fee which is the only thing within their control as the airline tickets are nonrefundableSincerely, Michael [redacted]

Complaint: [redacted] I am rejecting this response because: I got contacted by somebody from JustFlyRepresentative was telling me that I was wrong and that booking the ticket does not guarantee the priceI asked around and asked travel agent as wellOnce booking is confirmed the price is locked and should be guaranteed because it's essentially a contractYou offered, I accepted and you should deliver and you did NOT deliverits a br arch of a contract on your part Sincerely,Sergei Kochlatyi

Good day, Thank you for your message One of our Customer Care Representatives is currently looking at your booking and we will revert back soon Thank you for your patience Best regards, Customer Care Team

From: [redacted] Sent: Saturday, February 25, 7:PM To: info [redacted] Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint [redacted] Dear Revdex.com, Just a note to let you know that I did indeed receive a full refund from Justfly It wasn't easy, and I'm sure filing a complaint with you folks helped Thanks much! Sincerely, David [redacted]

From: [redacted] Sent: Wednesday, July 12, 10:AMTo: JustFly < [redacted] >Cc: info < [redacted] >Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Good afternoon, Your email states that there are two attachments I do believe that such statement was made erronioulsy, there is nothing attached to this email Please re send with attachments Thank you, From: JustFly < [redacted] >To: [redacted] Sent: Wednesday, July 12, 1:PMSubject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Consumer Complaint # [redacted] Good day, Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates and you terminate your reservation you received a checkup page as per attached documents to verify your booking N.Battached documents Document is the alternate date Document ist the checkup page before you agree and terminate your reservation As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable Thanks you Just Fly Team On Wed, Jul at 1:PM , JustFly < [redacted] > wrote: Good day, Re your complaint sent via Revdex.com we would like to clarify that the booking was made online and usually our system provides you with the best offer first marked in the top corner We found a better price for your trip on alternate dates and you terminate your reservation you received a checkup page as per attached documents to verify your booking N.Battached documents Document is the alternate date Document ist the checkup page before you agree and terminate your reservation As a good will, we can refund the amount 75$ of the mod fee, about your request to refund the tickets we regret to refund the ticket due the tickets are non-refundable Thanks you Just Fly Team

Good day, Thank you for your message As discussed with our Customer Care Representative, according to the records, the call came in right before the departure as you were refused boardingThis was due to the error made in the nameAt that point, there is no way to re-issue the ticket as name correction was not allowedOur phone agent gave the proper direction is stating we can refund the ticket minus the airline penalties and there was a refusal from your end There is insurance on your file, so it was suggested to see if there could be a refund through them but we cannot guarantee this We have phoned and sent an emails for a follto no avail We consider the file closed as we can not action anything further until we receive your email response Best regards, Customer Care Team

Good day, As we apologize that we are not able to refund you as requestedWe as an agency need to abide by the airline rules and in this case, the Insurance company has refused your claim as wellWe are unable to offer a refund that is refused by both our partners We have given you all the information needed to be able to attempt a refund directly to the airline as this is the best we are able to offer in this situation There is no further action we can provide, therefore we consider the file closed Best regards, Customer Care Team

This is the exact response I received in my initial complaint Justfly [redacted] never sent a refund Waiting 6-weeks is not sufficient in any case They are clearly attempting to buy time until credit card disputes can no longer be processed and comouter databases are purged Complaint: [redacted] I am rejecting this response because:Sincerely,Cyrus [redacted]