Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Julie **

Hi,
I did as Justfly advised and contacted EtihadThey told me they could do nothing and that I had to contact the issuing ticket company, Justfly I called Justfly while I was stuck in Abu Dhabi and was on hold for two hours and Justfly would not resolve the
issue.
You cannot introduce a third party in a response to this claim I exchanged commerce with Justfly. Because I paid Justfly for the ticket, and not Etihad, this responsibility is with Justfly
Sunny ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and exchange the ticket as requestedAt this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
After review of your file, we have be able to refund the seat assignment fee as per your request
There is no further action required, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message and letter that was sent in
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
best regards,
Customer care Team

Good day,
Thank you for your message.
We would like to first apologize for the inconvenience you have endured.
However, unfortunately as previously mentioned by our Customer Care Representative, the ticket purchased was non refundableIn our end at the agency, we cannot refund
this ticket because Turkish Airlines has taken control of the file and you have used the value of your inbound flight to give you a flight back home due to the situation
Again we do apologize for the inconveniences but there is nothing we can offer as compensation in this case
We consider the file closed.Kind Regards,
Customer Care Team

Good day Lorrie,
Thank you once again for your message.
After his attempt, our customer care representative was successful in getting a refund from the airline for the inconvenience and missed flightOur accounting department is processing this request and you will get the refund as soon as possible
At this time, there is no further action required from our part, we consider the file resolved.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As per your discussions with our agent, we have listened to the call and confirmed the fees Delta Airlines charged you to change your tickets,
we will not be able to compensate you the amount Delta charged youThere was a request for a voluntary change to your return flights which would incur charges due to fare rules
What we can do is offer you a future travel credit, on your next JustFly booking, of $per ticket, total $There are no restrictions of dates or airlines and you only need to email me with you new booking reference number from JustFly and our agent processed the request $cheque to be sent to you
There is no further action that we can provide therefore we consider the file closed.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Cielo***

From: *** *** [mailto:***] Sent: Friday, May 05, 11:AMTo: info Subject: ID ***
About minutes after I submitted my complaint with Revdex.com, I got a phone call with new flight info for the one that was cancelledI haven't
received an email confirmation yet, I am still very skepticalBut I thought I would give you guys an updateNot quite sure where to go from hereI guess I just wait to see if this follows through and the tickets are real? (we leave June 20)
Thank you,
*** ***

Complaint:***I am rejecting this response because: the reply only states that they are looking into the matterSincerely,Paul ***

Complaint: ***I am rejecting this response because:
because I have no idea what this means:
we have be able to refund the seat assignment fee as per your request
Are they refunding it or not?
Sincerely,Shaun ***

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we reviewed the booking and have outlined that the agent provided all the details of your cancellation requestShe has also detailed the options for the use of the Future Travel Credit as this was
the only option there was when the call came in, a month after the booking dateThe ticket was non-refundable. All these details are also available on our website in our Terms and Conditions.
Please do communicate with our representative by responding to her email if you need further assistance to confirm you trip.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: They have offered nothing in compensation for a credit to either myself or my credit card. Sincerely,Christopher***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in touch with their representative. Sincerely, *** ***

Complaint: ***I am rejecting this response because:
The way they present the information and the way their call center works hide the fact that instead of you loosing part of the fare they charge you more. On top of that they supposedly give you a credit that when try to use it is even expensier than starting a booking from scratch. As you can see on the reply, they say that I do have a credit with the airlines, but do not provide any reference number or related information that I could use to contact the airline directly to claim the credit
The only options they provide with the credit is more expensive than doing it on another site or even on their own site starting the process from scratch. All the time the information they provided made me believe that I would lose $of the amount I paid for the tickets. That is why I decided to cancel just to lose half. If they would have been clear then all I had to do was lose the flight and would have been cheaper than what they did finally that was charging the full price, plus, $
When I provided my CC info when canceling the tickets was to get a credit for the amount paid minus $cancellation fee, not to be charged on top of what I paid originally for the tickets
I am willing to let them have $353.05-(203.20), because that is what the documentation they provided said will cost me, not what they did. As of today they charged me $including the cancellation fee and that does not make sense at all. Therefore, I am expecting to get back $
When I contacted the call center to try to use the credit on a new booking I asked many times the lady that was assisting me if what she was telling me made senseWhat she was implying is that to sue the credits the tickets would cost almost times more than me not using the creditsNot once she said it made sense, on the contrary she stayed silent either asking me for my CC information to charge me on top for a new ticket or to go back and start a new reservation from scratch without the credits
I have been buying online more than years, been using PayPal almost since day so I am used to dealing with online companies and what they have with their cancellation policy is a scam. Please help me
Sincerely,*** Rivera***

Good day,
Thank you for your message and feedbackWe have received your complaint documents and details however, you have also filed a complaint with your bank on this booking and chargesWhile this is being disputed with your bank we cannot process any refunds on our end until the charge case is
resolved or settled
There is nothing further we can do until that is resolved therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is still working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,Thank you for your message and feedback.As a recap to our phone conversation with a customer, we have reviewed the booking and as a gesture of goodwill - have refunded the USDfee back to the original form of paymentThe customer will call our support team at 1-800-717-when an
assistance to change the travel dates will be required.On set of the call conversation the passenger was explained that since the purchased ticket is nonrefundable, the passenger is able only to change the travel dates.Best regards,Customer Care Team

Good day,
Thank you once again for your message
After your message we pulled the call recordings to ensure the accuracy of our agents and on the calls dated on February and 2017, the agent advised about the airline penalty and the modification fee as follows:
The airline penalty is USD per ticket and the modification fee per ticket total of per ticket
Again we apologize for the inconvenience but all was well stated at the time therefore we are not able to offer the compensation you are seeking
We consider the file closed
Best regards,
Customer Care Team