Bowman Contracting CO

Complaint: ***I am rejecting this response because:
there is no resolution offeredIt’s just a response that says someone is working on my delayThat doesn’t make any sense.Sincerely,James ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I did include in my email to Just Fly the following information below>
Good Morning,
I will take the offer regarding the reimbursement cost of the modification fee
However I am still concerned that JustFly did not make their diligent efforts to work with Austrian Air regarding the name correctionThere was still nearly four month before the flight, in four month, JustFly could have worked with both myself and Austrian Air to resolve the name correction so that my child and I could still take our trip
Also, per email from JustFly on April 2017, it was stated I would be reimbursed $1032.32, however that was not the amount providedI have copied the email below for your reviewI can also forward you this email directly
JustFly *** ***
Apr
to me
Hi Sara,
Good day!
This email is in regards to your reservation with JustFly under booking reference number ***
We would like to inform you that your reservation has been cancelled and a refund request has been sent to our supplier
Once we receive an approval, our system will automatically send you an email confirming the cancellation and the 1032.32USD should be available again on your card within 1-Billing Cycles
Should you require further clarifications, feel free to call us anytime at ***
Best Regards,
JustFly Service Team
Thank you for your time
Sara ***
On Fri, Apr 21, at 3:PM, JustFly ***> wrote:
Good afternoon, thank you for your response and I apologize for grammatical errorsAccording to the information the Airline allows a name correction with a maximum of to letters, in your case is a name change and that is not allowed by the Airline, our agents gave the good informationOnce the ticket is sent to reimbursement we can not reinstall the flightsYou agree to send your tickets for reimbursement and you accept the penaltyAs a gesture of goodwill on our part and taking into account that you are a very important customer for us the only amount that we can reimburse is the cost of modification fee if you agree let me know .
Best regards
Justfly Escalation Team!!321394:
Reply
Forward
Sincerely, Sara ***

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and apologize for the inconvenienceWe have offered a refund in this matter that has been given to our Accounting department.
This refund may take a week or so to be
processed.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message. We have verified with the airline and their agency support for these types of situations and on 07novcustomer was offered a full refund
Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we would need a copy of your invoice showing the extra charge so we can investigate with the airlineWe have no record of this on our end.
Without this receipt we are unable to move forward and
will need to close the file.
We await your receipt
Best regards,
Customer Care Team

Good afternoon,Thank you for your feedbackWe have reviewed your complaint and booking and apologize for the inconvenience caused.
As mentioned in the communication sent, we have offered the refund you were requesting due to an error that was made on our part.
Please allow the time
for it to go through our accounting department to issue the payment.
There is no further action we can provide, therefore we consider your file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed your booking and communicated with the airline on your behalfWe have confirmed that the fees will be refunded back to you due to the cancellation by the airlineThis will come
directly from the airline
however and may have a delay up to weeksFurthermore, we have refunded the modification fees on our end as well as the seat assignment fees as you will not be needing it.
There is no further action we can provide, therefore we consider the resolved.
Best regards,
Customer care Team

Complaint: ***I am rejecting this response because: I have not yet received the refund for airline cancellation feeUp until the refund is received, I cannot accept Justfly's responseI am also attaching an email as evidence where justfly forwarded me an internal communication by mistake that clearly states how they made me cancel the tickets when they could have easily changed my name on the ticketTHey charged me $in cancellation fee due to their mistakeThey have done this to other customers as well. Sincerely,*** ***

Good day!
Thank you for your message. We appreciate you bringing this to our attentionAs mentioned in the email, our customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards,
Customer Care Team

Good day,
Once again, these rules are not coming from our company, rather from the airlinesWe are not able to offer a refund if they do not give us approval in writing with a waiver therefore I am not certain how they have mentioned that it was up to us to refund.
There is nothing further we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
However, I am not satisfied with the explanation from the company as to how such a billing error could have occurred I am concerned that this company is preying on other consumers who may not have had the knowledge, energy, or initiative to file a complaint In such cases, this company earns a quick, ill-gotten buck
I am now aware that Revdex.com has previously posted a public warning about this company's practices I hope my complaint can serve as further evidence in any future investigations or filings against this business
Sincerely, Matthew ***

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the cancellation and refund as you requestedOne of our Customer care Representatives called and left a message for you to notify you that the refund was
processed and should appear on your account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good afternoon,
As we previously stated, we do apologize for the inconvenience of the situation but the coverage of the insurance is well stated at time of bookingI have attached a copy of your checkout page snapshot with CSA Insurance details noted
Most of our tickets are Non-refundable unless otherwise stated Our Insurance partners never included change of dates to their policy We are not able to offer you the refund you are requesting.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Dear Revdex.com,
I just called your office to provide an update on the below complaintThe business agreed to refund me the fare difference (between what I agreed to pay online and what my credit card was charged) for the second time but again failed to deliver the actual paymentIt has now been more than the time period they promised this second refund byI even closed my original credit card dispute the first time they promised a refund (in November) only to find that they never actually issued the refund
I sincerely believe that this constitute fraud and that they are getting business by advertising airfares that don’t exist, then when people complain they’re promising refunds and not deliveringI would appreciate someone following up and flagging this business for fraud if they do not correct these practices
Best,
-Nick

Good day,
Thank you for your message and we apologize for the delay in the official response
As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled and a Future Travel Credit was offered
Our Customer Care Representative has explained at the time that at the time of re-booking, additional airlines fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictionsThe fare you are seeing online may not be eligible for purchase based on those rules and restrictions
Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI prefer the refund be processed and credited to my account sooner that - weeks, but if this is not possible, I would like email verification when the credit is applied to my account.Sincerely, Anisha ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaintPlease allow us to investigate and we will revert back as soon as possible
Thank you for your patience
Best regards,
Customer Care Team

Good day,
Thank you for your feedback
We are an online travel agency who provide tickets from the airlines with their prices and rulesUnfortunately, the price changes are not within our control and come directly from our suppliers.
This is available in our Terms and Conditions concerning
prices below.
PricesAll prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice.If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized
We do apologize if there was any confusion.
There is no further action we can provide and consider the file closed.
Best regards,
Customer Care Team

Just fly contacted me and settled the disputeThank you for the support
*** ***

Good day,
One of our Customer Care Representatives has reviewed your file and has informed you that this booking was made on your own with the itinerary you had chosen at the time There is a review page before confirming your booking to ensure all details are correct before
proceeding
Shortly thereafter once booked, you receive a confirmation by email to reviewThere is a grace period to cancel without penalties at that point but there was no call in to make the changes until days prior to departure
We apologize that this is not the outcome you were hoping for but we are unable to offer the refund you are requesting due to fare policies.
There is no further action we can provide, we consider the file closed
Best regards,
Customer Care Team