Bowman Contracting CO

This issue hasn't been resolved, I contacted Justfly 1/17/and 1/18/18, the two supervisors I spoke to said, they sent the credit to my Credit card company on 12/7/17, I checked with my credit card, I found nothing came to themYesterday I was told by Justfly supervisor that the credit may take a few weeks to show in my account, and Monday should be the last day of this period
Please keep this claim open until resolved
Thank you
*** ***

Good day!
Thanks for sharing the details of your recent booking experience with us
A review of your file reveals that this was a booking that you made online, and on your own
Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all the components of
your trip (dates/price/flights, etc)This extra step is to avoid errors.The booking was made with the dates you entered. A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives has reviewed your booking and complaintWe also listened to the call recording and our agent failed to mention the extra fees.
As mentioned by our agent, we have offered the amount to be refunded
Please do communicate with him through the email.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Team, we have already refunded the amount back to your credit card due to the error on our partThe tickets were voided
There is no further action we can provide, therefore we consider this file
resolved
Best regard,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is reviewing your complaint and booking and is in communication with you.
We will revert back shortly with an official response
Thank you for your patience
Best regards,
Customer Care Team

Good day ***,
As discussed with our Customer Care Representative, after several attempts to find you the perfect itinerary, there was an agreement on the best one possible. The tickets were already exchanged and sent to you
As mentioned, we cannot guarantee the lounge access as this is out of our realm of responsibilities although the request has been put in for your convenienceYou will get a message back once we get a confirmation from the airline
There is no further action we can provide from our side, therefore we consider the file resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As you are aware, our customer care agent is working with you on a resolutionOnce there is a common solution in place, I will confirm here to close the file
Best regards,
Customer Care Team

Good day,
Thank you for your message
As you are aware, our customer care team is working with you on this complaintOnce we receive the documents requested, we can further investigate on your behalf
Thank you for your cooperation
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the matter is not yet solvedThe business concerned has stated in their last email to you that they are still looking into the matter. Sincerely,Anu ***

Good day,
Thank you for your message and feedback.
We do apologize for the inconvenience of this situationWe do see that the names was combined but cannot acknowledge that it was done by our agentThe booking was indeed voided and no fees were chargedThis is a authorization taken on
your card that is out of our control to release even if we wanted toYou could see with your bank if there is a way to speed this process up to help in your next purchase
One again, we do apologize but there is nothing further we can do for you and consider this file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message We take your feedback for coaching purposes to better service our passengers
As per the review of your file and communication with the airline, the charges to your schedule were already done directly with themThere are no fees that were
attached.
There is no further action required, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: The response I got back from the business require me to allow them more time to investigate. I am not sure how much time they need. I still want to reject their response because it is not the response I am looking for given the amount of time that was given to them to respond in the first place. I am willing to give them more time, hoping they will return with a response I will be satisfy with...a full refund including the cancellation fee.Sincerely,Liem ***

Name: Dr*** Avendano
Good day,
Thank you for your message and feedbackWe apologize for the lack of response here however our customer care team has been in touch with you directly
As mentioned by our Customer Care Representative, we have reviewed your booking and yes the
cancellation fees are stated in our Terms and Conditions as seen below. These terms are agreed on when confirming your booking
We have refunded one of the cancellation fees of 150.00$ back in January. Unfortunately we are unable to refund the cancellation fee for the other passengers
Please feel free to contact our customer service if you still want to use your future credit, they will be more than happy to assist you
We consider the file closed
Best Regards,Customer Care Team

Good day,
Once again, this is not a refund we can provide without the ok of the airlineWe are in contact contact with them but there are many cases such as yours and they have a backlog.
Rest assured that we are doing constant follow-ups with them and will let you know the minute we get the authority to refund
Best regards,
Customer Care Team

From: *** *** [***]
Sent: Tuesday, September 27, 5:AM
To: info
Subject: The check finally came
The check finally came in todayon case #***thank you for your services
Sent from my iPhone

I no longer have my booking number because the email has been deletedYou should be able to find the booking by my name: *** ***I flew with Virgin Airline, flight departed June 18th and returned August 16th
Thank you
*** ***

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently reviewing your booking and complaintHe will revert back shortly with our response.
Thank you for your patience
best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
I returned the call from Justfly from *** who provided me with a phone extension on Friday, May When I called back and asked to speak with her directly, I was told that there is no direct extension and that a woman named *** was managing my caseI was put on hold and transferred twice and then told that *** had left the office for the dayI was going to call back yesterday, but didn't have even more time to spend being re-routed around the call queueThis is just more of the sameI also dug deeper into my credit card statement to find that yet another company is involved with these charges: *** * ** *** *** ** *** **My next Revdex.com complaint will be filed against themI know I'm typing into a void and none of these companies intend to provide any clarity, explanation, or customer service beyond sorry you didn't understand all the hidden fees that were never discussedAll I can do now is tell everyone I know to avoid these two companies and deal with the airline directly or you will likely being paying double your original ticket fare like I am now being forced to do.
Sincerely,*** ***

Good day,
Our Customer Care Representative has attempted to reach you by phone and has sent an email as well with no response.
She has attempted to get a refund but the ticket is non-refundableThere could be a Future Travel Credit valid until the 18octThe total amount of 261.41$ per
travelerUpon use of the credit the airline will have a 135.00$ penalty.We are willing to waive the Justfly fees for the cancellation as a good will gesture.
We look forward to a response or we will consider this file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is generally satisfactory Just fly allowed me to change my ticket class and pay the difference of $total in order to obtain an airfare class that includes checked bag each I am satisfied with how this was handles and I have called the airline and they confirmed the luggage is now included On the issue of the seat assignment which was promised upon booking, I was told that this was taken care of and sent to the airline but the airline continues to insist that this is for preference purposes only and that seat assignments are not included with my reservation since Justfly did not pay for seat assignments therefore even though assignments are advertised as guaranteed they are not in fact included This part of the complaint continues unsolved But in all honestly I am fine just closing the complaint since the largest area of concern was addressed.
I just want to take a moment to thank the Revdex.com for this assistance with this whole ordeal If it wouldn't have been for you guys I would have kept being tossed around and this would have never been resolved Thank you very very much for all your helpI have never before filed a complaint with Revdex.com and I am beyond impressed with how efficiently and professionally everything was handled on your side.
Sincerely, *** ***