Bowman Contracting CO

Complaint: ***I am rejecting this response because: This is not a full response, just an acknowledgment of receipt of my complaint
Sincerely,Jennie ***

Good day,
As I appreciate the inconvenience that this lengthy process is taking, we are in attempts to get a response from the airline for just as long
We will be sure to reach you once we have the response
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned, one of our Customer Care Representatives is currently reviewing your booking and awaiting a response from the airline to be able to proceed with a refund if they accept.
We will revert back as soon as possible
best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our customer care representatives has reviewed your booking and callThis was a booking made online and the name was misspelled by yourselfOur site also mentioned the modification fees for a correction or cancellation
For this one time
courtesy, we have refunded the complete modification fees to your card as requested.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voidedIt usually takes from 5-days for this to be released
As a gesture of good will, we have refunded the best purchase guarantee for you
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
JustFly's website advertised the Delta flights for a certain price and then when I booked the flights they were suddenly more than advertised. JustFly has indicated to me that prices by the airline can change at anytime. And while I don't disagree with this statement, I have never had a flight price change as I was booking the flight. I believe they advertise lower fares in order to get people to use their service and then charge "the real" fare at time of booking
The defense they're using that they post the policy on their website about prices changing at anytime while perhaps within the scope of whatever is required of them it is certainly not in the best interest of the customerIf they want to actually be a customer focused business and an industry leader then their policies should be blatantly clear and not buried in six point font somewhere on the website.
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Why do you put HOUR CANCELLATION in bold print without also putting WITH PURCHASE OF TRIP INSURANCE, instead of hiding this information in a tiny grey icon? You lead the consumer to believe that your business is the same as the others on Kayak that respect the hour policy without charging a feeYou know that you are trying to cheat the customer by not being straight forward
Sincerely, *** ***

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed the file and verified with the airlineThere was an error in the information that was provided to you in regards to the baggage feeWe have confirmed the refund of
those fees by cheque
You should receive this within 2-weeks time frame
We consider the file resolved.
best regards,
Customer Care Team

Good day,
Thank you for your message
As we are sympathetic to your situation, we do not make the rules of the ticketAs an agency, we have reached out to the airline on your behalf and were told that you would need to go through their proper channels to apply for a refund for the unused portion
of your ticket
You were advised to make the changes to your ticket, that there would be fees implied which you were not amendable for.
For this reason, there booking remains the same and there is nothing further we can do
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
Upon review of your booking, there is no additional cost to the one that you had agreed during the booking processThe seat assignment fee that was chosen was already refunded as a one time courtesyThe amount that was displayed on your checkout page before
confirming your booking was 1056.20$ which included the 59.80$ of your seat assignment feeThe total charged to your credit card is as follows: + (which was refunded) You may see this breakdown if you click on Manage my Booking.
You have multiple receiptsPlease select the receipt you would like to view
Date
Receipt #
Amount
Mar 14,
$USD
Mar 14,
$-USD
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team
Total: $USD

Complaint: ***I am rejecting this response because:Sincerely,*** *** ***
this is all a lie, they decline the ticket upon purchase and when I realized it was declined the price went up, I inturn went to *** and try to buy the ticket using same card and that's when I realized the card was charged by justfly, and the amount they held was not the amount that the ticket was that they declined It was an all together different amount Then they locked my card up for days and caused me unnecessary grief and a overdraft fee because I had bills coming out of that account that they were ever authorized to holdI talk to management over and over and they promised to release the fund, they spoke to my bank and confirm they were sending fax to release the holdAnd each time they lied, they are a fraudulent, lying company and their customer service is nothing to be desiredAnd I will make it known everywhere about the horrible service and how they stole my money with no causeThey stated I didn't have funds and decline my ticket, but turned around and held my funds before the decline of my ticket that was totally a different priceFraudulent lier and thief And now they want to decline any ownership to creating hardship for meAnd I am really upset about the behavior of the lying management

Date Sent: 6/12/10:12:AM
Good morning,
Thank you for message on*e more
We have responded to the other two *omplaints that you have put through with your responsesOur agent was trying to retrieve the *all as a last effort to ensure all details that were provided are *orre*t but that does not negate the fa*t that there was a No-Show on the ti*kets.
This is not something that we *an *ontrol as the airline has flagged the ti*kets as No-show and there was a refund provided for the unused portion of the taxes.
There is no further a*tion we *an provide, therefore we *onsider the file *losed.
Best regards,
*ustomer *are Team

Good day,
Thank you for your message and feedbackAs mentioned, the charges were still pending at the time of this complaintThey have now gone through and you were charged what was confirmed to you at the time of booking. There is no further action we can provide, therefore we consider the
file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representative is reviewing your complaint and booking.
We will revert back shortly.
Best regards,
Customer Care Team

Good day,
Thank you for the message
We have done all we can with the airline to get as much refunded as possibleThere is unfortunatley no further refund that we can offer
We consider the file closed
Best regards,
Customer Care Team

Complaint: ***
I am rejecting this response because I was told that when I called at 8am the next morning to cancel the flight (within hours of booking) that I was early enough to cancel and was charged a fee to cancelRegardless if this fee was refunded afterwards, you commited to refunding me and it is poor business practice to change your mind and cancel a refundYou can ensure your employees do not do this again but I am requesting a full refund for the amount of the flight
Sincerely,
*** ***

Good day,
Thank you for your message.
One of our Customer Care Representative is reviewing your booking.
We will revert back to you shortly
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and complaint and have tried to contact youHe has sent over several emails as well
The airline had suspended your ticket from Chicago to Miami due to the fact
that you did not show up but your return ticket is still open for useTo be able to use this ticket now however, there is an airline penalty plus any fare difference on the new ticket as per the regulations of the airline
There is no further action we can provide unless you want to phone us back to rebookWe consider this file closed
Best regards,
Customer Care Team

Thank youI do not have internet at home, so I am at the library responding to your emailPlease excuse the delay The dates are as follows: 9/10/to 1/10/ My number is *** ***. Best regards, Ian

Complaint: ***Hello,
For now, I would appreciate if this claim could stay openAs they stated, I have been refunded the $service chargeHowever, I have been informed that it will likely take many months for a $refund to be sent my way, and I would like to make sure this actually happensOver the phone, the representative who called me told me that the amount to be refunded to my closed bank account was already "Processed," but that it takes 6-weeks to make it to the bankFrom there, they'll wait for the bank to send them back the money, and they claim that once they receive that, they'll send me a check
As my refund is still incredibly futuristic, I'd appreciate if the claim could stay open until the refund is actually sent my wayThank you
Sincerely,Valerie ***